Complaints

This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Procter & Gamble Company has 34 locations, listed below.

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• 

  The Procter & Gamble Company

  2 Procter & Gamble Plaza Cincinnati, OH 45202

  
• 

  Procter & Gamble

  P.O. Box 18647 Greensboro, NC 27419

• 

  P G & Co

  P.O. Box 2855 Sequim, WA 98382-2855

• 

  Procter & Gamble Mfg. Co.

  3875 Reservoir Rd. Lima, OH 45801

• 

  The Procter & Gamble Company

  301 E 6th St Cincinnati, OH 45202-3339

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got an old spice Christmas gift kit from you guys at ******* in ********** ***** ****** and I opened it today and it’s missing a lot of the stuff out of it so I wonder if you guys can replace it seeing it outside the store return policy

  

  Business Response

  Date: 03/20/2023

  Thank you for reaching out to the Better Business Bureau regarding your experience.  We're sorry to hear there were items missing from your Old Spice kit purchased many months ago.  To help us better understand your experience, please advise what was missing from the package.  Also, if you could send us a photo of what you have via the BBB, it would be appreciated.

  We look forward to your reply. 

  Customer Answer

  Date: 03/20/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ****** ****** if u want send u pics of what have u need to email me at ********************** and just open the kit 2 days befor I filed the case and only thing it was the deodorant/body spray two bottles, nothing can you just resend a kit I mean
  

  

  Business Response

  Date: 03/27/2023

  Thank you for the reply. I'm sorry, we do not have products in stock to send and the gift sets were only available in stores during the holidays.  To know the appropriate next steps, based on the image you shared of the online purchase, there was supposed to be a body wash, a body spray, and a small travel size deodorant. Based on your reply to the BBB, you received the body spray and the antiperspirant, so you were missing the body wash. Is that correct? Please know, you can attach photos of what you have and send them via the BBB.

  We look forward to hearing from you. 

  Customer Answer

  Date: 03/27/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ****** ****** I am missing everything but the body spray so please send every thing u can to replace everything u can thank u and get back to me asap
  

  

  Business Response

  Date: 03/28/2023

  Thank you for the additional information. It is most unusual for two of three products to be missing, be assured we've made a report of this.  Since we do not have products to send, we are sending two coupons to your postal address.  One for $8.50 off of Old Spice body wash and one for $8 off an Old Spice deodorant.  Please look for them to arrive in the next 7-10 business days. You can use them at local retailers that have the products and accept coupons.

  Kind regards. 

  Customer Answer

  Date: 03/29/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ****** ****** send me the closes items u got the ones that come in the Christmas gift kit  seeing I only want replacement items not no coupons please and thank or give a gift card I can us to buy the stuff that’s missing from my kit  so I can buy them at ******* or ur website so that’s what I would like  not no coupons
  

  

  Business Response

  Date: 03/29/2023

  Thanks for writing back, we're sorry, we do not have products to send.  We can either refund the cost of the gift basket for the price paid of $9.99 or we can send the coupons for replacement products that were mentioned previously.  Please let us know if you would prefer the refund via debit card or the coupons.

  Kind regards. 

  Customer Answer

  Date: 03/29/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ****** ****** if u send coupons will I be able to use them on ur site to cover full cost of the iteam a and cover shipping if so I will take coupons if not I will want the items replaced 
  

• Initial Complaint

  Date:03/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 2 of the tide pods downy 82 count in walmart, i have been using this brand for years. opened the first one as i was gonna do the laundry, they were all clumped up together and some of them are already leaking as others are popped. tried it and it just left a stain and there was a weird smell after it dries. opened the other one and i was so upset to see that it's the exact same thing. i couldn't return to walmart as they were both opened so i just threw them both out

  

  Business Response

  Date: 03/14/2023

  Thank you for reaching out to the Better Business Bureau regarding Tide.  In reviewing our records we see various people from your household reported this issue three times in a month last fall.  In addition, there have been multiple other reports across our various product lines.  The number of reports received does exceed what we feel is reasonable as explained in letters we have sent.  We're sorry, but due to the unusually high number of reports, we are unable to provide further assistance.

  Kind regards. 

  Customer Answer

  Date: 03/14/2023

  all my complaints are not resolved by this company. i can send the product back to their cost

   

• Initial Complaint

  Date:03/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  03/03/2023 is when I purchased the product in store at the dollar general store in lilbourn Missouri. This product has made me sick since Saturday (03/04/2023). My mother used this product Friday night and when I wore my shirt that had been washed with the product I experienced barley could breath, coughing, face getting hot, and my face becoming red where my cheeks are. 03/09/2023 I’m still having problems when I come into contact with laundry that has been washed in the product. I’m assuming I’m having an allergic reaction to the smell but my mother has washed my clothes three times with just water and they still smell strong. I don’t know if there was a problem with the batch but I am sensitive to laundry products and this bothered me terribly. If I could get an answer to why this downy rinse and refresh did me this way that would be helpful. My mother poured the rest away and it was only a cap full gone out of it. I do not know the price it was because we saw it and wanted to try it. I will upload a picture of the product and also my bank receipt since I don’t have the store receipt since it got thrown away.

  

  Business Response

  Date: 03/16/2023

  Thank you for contacting the Better Business Bureau (BBB) and Downy.
  
  We are very sorry to hear about your experience. We take matters like this very seriously and safety is our number one priority. Please know, details of this experience will be shared with our Health and Safety teams. Also, please look for an email from Downy, with details about how we can assist further. We appreciate the opportunity to address your concerns.

  

  Business Response

  Date: 03/16/2023

  Thank you for contacting the Better Business Bureau (BBB) and Downy.
  
  We are very sorry to hear about your experience. We take matters like this very seriously and safety is our number one priority. Please know, details of this experience will be shared with our Health and Safety teams. Also, please look for an email from Downy, with details about how we can assist further. We appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 03/16/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  

  I have not heard from the business and no one has contacted me to resolve the issue!

   

  
  Regards,
  
  
  
  ******* ******
  
  

  Customer Answer

  Date: 03/16/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  

  I have not heard from the business and no one has contacted me to resolve the issue!

   

  
  Regards,
  
  
  
  ******* ******
  
  

  

  Business Response

  Date: 03/21/2023

  Thank you for confirming via email to our team that you did receive the email sent, we hope this finds you doing better.  Please disregard the paperwork sent since you did not visit a physician.  Since you were not able to use the product, we would like to issue a refund and would suggest trying our product that has no scent added. Please reply advising the cost of the product and we'll issue a prepaid debit card refund for the Downy.

  Kind regards. 

  

  Business Response

  Date: 03/21/2023

  Thank you for confirming via email to our team that you did receive the email sent, we hope this finds you doing better.  Please disregard the paperwork sent since you did not visit a physician.  Since you were not able to use the product, we would like to issue a refund and would suggest trying our product that has no scent added. Please reply advising the cost of the product and we'll issue a prepaid debit card refund for the Downy.

  Kind regards. 

• Initial Complaint

  Date:03/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They issued a recall for their Old Spice Aerosol deodorant.
  
  Their recall site has links to initiate the process, but all the links are to dead pages.
  
  Trying to contact them makes the page just hang.
  
  Kind of scummy that they announce a recall without any way to actually do something about it.

  

  Business Response

  Date: 03/14/2023

  Thank you for reaching out regarding the recall and we're sorry for any confusion. As background, the recall was announced in 2021, therefore, the links are no longer active.  However, be assured, consumers can still contact us via Oldspice.com.  We're glad to see you did contact us that way and the following response was sent on 3.10.23.  Our Consumer Care Team looks forward to hearing back from you. 

  Kind regards.

   

  Hi ****,
   
  Thank you for reaching out regarding the recall. Please know, we strive to ensure all consumers have the best possible experience with our products and again truly appreciate you contacting us. Benzene is not an ingredient in any of our products; however, testing revealed the unexpected detection of benzene in some products. Daily exposure to the level of benzene detected would not be expected to cause adverse health consequences.  However, in light of these findings, and out of an abundance of caution, we have issued a voluntary recall of specific aerosol products in 2021.
  
  Please be assured, none of our other products are impacted by this issue, which represents the vast majority of our products.  You can confidently continue using them as intended.  
  
  To be considered for reimbursement, please reply to this email with a photo(s) of all the products that have been verified as part of the recall.  Again, be sure to include all the products in one photo together and write your case number #******** on a piece of paper and include it in the same photo with the products or write the case number on the products. If you have a copy of the receipt, you can include a photo of it as well.  Also, please be sure the UPC/bar codes show in the photo.
   
  Once we receive your reply to this email, we will forward to our Reimbursement Team. We will only be back in touch if there is a problem with issuing the compensation.
  
  As always, nothing is more important to us than the safety of the consumers who use our products and the quality of the products we ship. We appreciate your loyalty and look forward to hearing back from you.
  
  Thanks again for writing to us, ****. Please feel free to re-contact us if you have any questions or comments. I hope you have a wonderful day. 
  
  *******

  Customer Answer

  Date: 03/21/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** ****
  

• Initial Complaint

  Date:03/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I put two Lumi by Pampers baby monitors on our registry when our baby was close to being born. We received two of these monitors as gifts from family members for the baby shower. This was in the summer 2021. We’ve used one as have my in-laws to watch our child overnight and when she naps. These were not cheap monitors at all. Recently we received notification from the company that these monitors would no longer work after 3/32/2023. There was no disclosure whatsoever when we added these to our registry that they would be pulling the plug on the functionality of them. I’ve tried to email and call them to discuss why and nobody can give us a reason nor a satisfactory solution. They’re just telling us sorry that’s how it is. I don’t feel this is right to do to people that paid good $ for these monitors that not have to go out and buy new ones simply because pampers (P&G) has decided to stop their functions. I feel the company should be good enough to replace them with a newer, functional model or reimbursement to the people that feel taken as we do! Please help us to get some resolution this is not right. Again, we don’t have receipts as they were gifts for a baby shower. We certainly can send photos of them or even return them to the company if they’d like

  

  Business Response

  Date: 03/14/2023

  Thank you for reaching out to the Better Business Bureau regarding Lumi.  We're sorry for the disappointment caused and appreciate your letting us know.  Like you, we had hoped the product would continue.  To address your concerns, please look for an email from our Consumer Care Team in the coming days.

  Kind regards. 

• Initial Complaint

  Date:03/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint relates to refund for coupons issued to us by P&G Old spice and other products that were recalled and were asked to be discarded. P&G in exchange issued coupons to us for those products
  However none of those coupons could be used in our area. They were tired at target, Duane Reade, CVS
  etc and none of store were able to scan and accept the coupons.
  
  So we contacted P&G and reported the issue and they offered to provide the value via check if we can tear off the coupons and write void against them and send them via digital means . They sent an email documenting the same [ ref:_*************************f] . After we responded to that email with the digital proof as requested. they acknowledged but till today never sent us the reimbursement check for the coupons that were destroyed as per the instructions
  
  Requesting P&G to provide the reimbursement check as promised. Attached here is the proof of email exchange and the documentation requested by P&G

  

  Business Response

  Date: 03/10/2023

  Thank you for reaching out regarding the recall and we're sorry for your disappointment.  It appears your email came back to an unmonitored account, therefore we did not see your response.  We have now requested a debit card in place of the coupons that you sent images of. Please look for it to arrive by postal mail in about two weeks.

  Kind regards. 

  

  Business Response

  Date: 03/21/2023

  Thank you for the updated information.  We did contact the bank who cancelled the debit card that was sent to the previous address and have issued a new card to the new address.  Please allow 7-10 business days for delivery by USPS.

  Kind regards.

   

  Customer Answer

  Date: 03/22/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** *****
  

• Initial Complaint

  Date:02/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Lumi Smart Baby Monitor back in November 2020, and was just notified that the streaming services will end on March 2023. My camera still works perfectly fine, but will now become useless after March thanks to Lumi ending their services. I reached out to the business for a full refund, but all they could offer was a $50 Visa Gift Card to help me towards a purchase of a new camera.
  
  They mentioned I was out of my 12 month warranty period, but I am not filing a warranty claim as the camera still works perfectly fine. I just want to be able to use the camera as originally intended.
  
  My desired outcome is a full refund so that I can use that money towards a new camera.

  

  Business Response

  Date: 03/01/2023

  Thank you for contacting the Better Business Bureau (BBB) and Lumi. We're sorry to hear about your experience, and we'd like to assist.
  
  Please keep an eye out for an email from us directly regarding your refund.
  
  We appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 03/01/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* *******
  

• Initial Complaint

  Date:02/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I participated in the Olay promotion: spend $25+ get $25 Digital Gift Card. I'm really having difficulties receiving the redemption certificate for E- Gift Card for $25. I purchased the required products per guidelines and submit it for $25.00 on 11/10/22, before the deadline of Jan 31, 2023. Also, I got the approval email to earn this reward on 11/13/22. However, I never received it. I attempted to contact their support via their rebate website 8 times (from Nov 2022 to Jan 2023), Only received an automatically message "Sorry to hear! We will check with our rewards partner. Once we have an update, we will reply to this email thread." Then NO updates anymore. Currently, the rebate website is down, and no place or contact infor. that could follow up my case. Please help me resolve this issue. I have spent so much time on this and still no solution. And now I can't even follow up with their team that was aware of this issue. Many thanks

  

  Business Response

  Date: 02/28/2023

  Thank
  you for reaching out to the Better Business Bureau (BBB) and we're sorry to
  hear of your disappointing experience with the Olay Rebate. We do not have
  access to the records for promotions so did reach out to the Promotions Team.
  While the program is now closed, we were able to confirm your submission with
  them and our team is a prepaid debit card for $25 via postal mail. Please look
  for it to arrive in the next 7-10 business days.

  
  Kind
  regards. 

• Initial Complaint

  Date:02/20/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I registered for Olay's Holiday Promotion of getting a $25 gift card for a $25 Olay purchase. I submitted my receipt on 1/13/23. I received a confirmation email saying "Your receipt has been successfully submitted! You will receive an email when your receipt has been validated." However, I never received any follow up from Olay. I tried using the Contact Us link in the email to follow up, but it leads to a page saying "404 Not Found" and their phone number just has a message saying the promotion is over with no option to speak to anyone.

  

  Business Response

  Date: 02/28/2023

  Thank you for reaching out to the Better Business Bureau (BBB) and we're sorry to hear of your disappointing experience with the Olay Rebate. We do not have access to the records for promotions so did reach out to the Promotions Team. While the program is now closed, we were able to confirm with them and are sending a prepaid debit card for $25. Please look for it to arrive in the next 7-10 business days.

  Kind regards. 

  Customer Answer

  Date: 03/07/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ********
  

• Initial Complaint

  Date:02/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As an ardent and loyal buyer of Puffs with Vicks since you first introduced the product, I am reluctant to complain. We buy in bulk, keeping a cube in each bathroom, between pillows in our bed, on the breakfast table, in the den, in two cars and spare inventory in the closet! However, our recent purchase of two four packs from ****** has raised suspicions of shorting as the last three boxes have been emptied much faster than normal. The bar code # is ****** *****. Thank you for your consideration.
  
  ***** * ****** **

  

  Business Response

  Date: 02/21/2023

  Thanks for contacting the Better Business Bureau (BBB) and Puffs. We appreciate your loyalty, and we'd like to help.
  
  We have not made any changes to the amount sheets in each box, so we're sorry to hear that each box isn't lasting as long as they did. Our products go through many quality checks to ensure they arrive and stay in the best possible condition, including the product weight. Thank you for taking the time to let us know about this.
  
  Please keep an eye out for an email from us directly regarding compensation.
  
  We thank you for contacting the Better Business Bureau(BBB) and Puffs, and appreciate your loyalty.