Complaints

This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Procter & Gamble Company has 34 locations, listed below.

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• 

  The Procter & Gamble Company

  2 Procter & Gamble Plaza Cincinnati, OH 45202

  
• 

  The Iams Company

  845 Commerce Dr Henderson, NC 27537

• 

  Procter & Gamble

  PO Box 100537 Atlanta, GA 30384-0537

• 

  Procter and Gamble

  PO Box 6016 B Douglas, AZ 85655-6016

• 

  Old Spice Custom Built

  18520 Bending Birch Dr Chugiak, AK 99567

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/31/2023, I ordered a io7 toothbrush online from Oral B (order number ******). I paid for expedited shipping and there was a delay with that. Most importantly, I never received my product. Kate a brand representative from customer care emailed me telling me that UPS had tried calling me several times but weren't successful. Which is a lie in and of itself. I talked to UPS n 4/7/23. I want my money back.

  

  Business Response

  Date: 04/18/2023

  Thank you for taking the time to reach us via the Better Business Bureau (BBB) regarding your Oral-B purchase. I'm very sorry you were disappointed with your recent experience involving Oral-B, and I'm glad you let us know this happened. Please know that I've shared your report appropriately within our company.
  
  Please know, we're also sorry for any disappointed with our service. We did review the calls with our team and did not find any evidence of swearing from our advisors, but do appreciate the opportunity to review in the event we needed to address an issue.
  
  As stated in our previous messages to you, we did have to wait for UPS to finish their investigation, which can take several weeks. We have received word that UPS completed this investigation so please keep an eye out for an email from us directly regarding our decision based on UPS findings.
  
  Again, we are very sorry to hear about your experience and appreciate the opportunity to address your concerns.

• Initial Complaint

  Date:04/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a **** baby monitor in 2021. I have just learned they discontinued the product as well as disabled the camera and app effective March 31, 2023. There was no communication to current owners of this product; Our baby monitor app just randomly stopped working. They are not supporting the app for current customers, and this is our sole baby monitor that we rely on. It still functions as should and works great, but due to the fact they are discontinuing the app for the video stream it is now completely obsolete. They are currently still allowing this item to be sold as new. We are seeking a full refund.

  

  Business Response

  Date: 04/14/2023

  Thank you for contacting Better Business Bureau (BBB) and ****.
  
  We understand how upsetting the discontinuation of our baby monitor is. Please look for email from our **** team about how we can assist further. We appreciate your loyalty and appreciate the opportunity to address your concerns

• Initial Complaint

  Date:04/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a **** baby monitor in November of 2020. They discontinued the model, which is fine, but they are disabling the camera and app effective at the end of March of 2023. They are currently still allowing this item to be sold as new. The camera still works as it should and has. We are seeking a full refund.

  

  Business Response

  Date: 04/13/2023

  Thank you for contacting the Better Business Bureau (BBB) and ****.
  
  
  We understand your disappointment with the discontinuation of our baby monitor. Please look for email from our **** team with details about how we can assist further. We appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 04/13/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** *******
  

• Initial Complaint

  Date:03/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I registered for Olay's Holiday Promotion of getting a $25 gift card for $25 Olay purchase made on 12/20/2022. I submitted my receipt on 1/16/2023, before the deadline of 1/31/2023. I received a confirmation email saying "Your receipt has been successfully submitted! You will receive an email when your receipt has been validated." However, I never received the $25 gift card as promised. I contacted them via email but customer service replied the promotion has ended. I followed all the guidelines and deadlines. Please help me solve this issue.

  

  Business Response

  Date: 04/03/2023

  Thank you for reaching out to the Better Business Bureau and providing your receipt. We're sorry for any confusion and did reach out to our Promotions Team for confirmation. To resolve the issue, we are issuing a prepaid debit card for $25 to your address.  Please look for it to arrive in the about two weeks.

  Kind regards. 

• Initial Complaint

  Date:03/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear P&G,
  
  I am a loyal customer and enjoy the fragrances of your products. I always buy this freshener, however the past two containers I have purchased (febreze air freshener) did not spray. The solution trickles out of the canister. I’m unhappy that I’m wasting my money and not being able to use what I’ve purchased. I hope you’ll consider visiting this concern. Thank you.
  Sincerely,

  

  Business Response

  Date: 04/03/2023

  Thank you for taking the time to reach us via the Better
  Business Bureau (BBB) regarding your Febreze purchase. I'm very sorry you were
  disappointed with your recent experience involving Febreze, and I'm glad you
  let us know this happened. Please know that I've shared your report
  appropriately within our company.
  
  Febreze AIR is an aerosol that uses a nitrogen propellant
  to spray the product out of the can. If the can is tilted in an upward or
  downward position when spraying, or if it's shaken before use, excess nitrogen
  will be released. Once the nitrogen is gone, there will be no way to dispense
  the remaining product.
  
  Please note, there may be a small amount of product left
  behind in the container that cannot be dispensed. This is due to the aerosol
  losing pressure when it gets near the bottom. The weight listed on the label
  reflects the amount of product that can actually be dispensed.
  
  Please keep an eye for an email from us directly
  regarding compensation regarding these two containers of Febreze.
  
  Again, we are very sorry to hear about your experience
  and appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 04/03/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** ******

   

  Dear BBB,
  Thank you for your quick response and action on my
  concern.  I am thankful P&G will be
  refunding my out of pocket money and is standing behind their product.

   

  Dear P&G,
  Thank you so much for the reimbursement of the aerosol
  cans.  I am so grateful that this concern
  has been addressed.  I just wanted to
  point out that I do following the instructions on the canister and yes, it
  still is full.  Perhaps something
  happened while packaging or shipment.
  Sincerely,
  ******
  
  

• Initial Complaint

  Date:03/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sat March 25 while washing clothing my line to the washer started erupting. The line that leads out of the home into the septic tank was clogged. At first we felt that a bottle of drano would be our first course of action. The water continued to sit and not drain away. After having to cut into the laundry room pipe we were astonished to discover the Downy Scent beads I have been using for years had caused numerous clogs in our pipe. This allowed for water to pour into our AC vent and cost to have the pipes cut into not only once but twice. I don’t honestly know what to ask for a resolution. We are out approximately 550 dollars plus what it will cost to have that AC vent dried or replaced with a new duct (the insulation inside is soaked)
  I am incredibly sad this product will no longer work for us or can be used in our home. I’ve never had an issue with Downy before this. I’ve always enjoyed using the scent beads because they do make your clothing smell lovely.

  

  Business Response

  Date: 04/03/2023

  Thank you for taking the time to reach us via the Better
  Business Bureau (BBB). I'm very sorry you were disappointed with your recent
  experience involving Downy, and I'm glad you let us know this happened. Please
  know that I've shared your report appropriately within our company.
  
  I want to say again how sorry we were to learn of your experience.
  As a Company, we're dedicated to making products that improve the lives of our
  consumers who use them, and the safe and effective use of our products is
  always our highest priority. Please be assured all Downy products are
  extensively evaluated to ensure they will not cause damage when used as
  directed and are used effectively in hundreds of thousands of homes every day.
  It is important to share that based on our many years in both the Fabric, Home
  Cleaning, and Toilet Paper industries, we are familiar with clogged pipes. We
  want to assure you our Downy is water soluble and what you are likely seeing is
  hardening of hard water mineral deposits, which generally look like a powder
  detergent. There may be traces of various cleaning products, as well as soil
  and grease that attached to the hard water deposits.
  
  Please know we have a very robust process in place for
  consideration of compensation for property damage a consumer believes is
  attributable to the use of our product. We’ve sent you a packet of materials to
  start a claim, including instructions and pre-addressed materials in which to
  send us required items. Please look for this to arrive via postal mail in 7-10
  business days. NOTE: If your items are too large to fit in the mailing
  materials we provide, you can affix the mailing label to a larger
  envelope/bag/box/parcel. Although our mailing label covers shipping, we suggest
  adding tracking and guaranteed delivery because we’re not liable for lost or
  misdirected mail.
  
  For our claim process we require you to send us:
  
  The remaining Downy product in its original packaging ?the
  Downy scent bead residue our completed questionnaire intended to collect more
  details about your experience, twelve (12) printed photos showing any visible
  damage, the washing machine, and the pipes at different angles (you can include
  the film processing receipt), Repair estimates/invoices (typically, we do
  require two (2) repair estimates from separate companies for comparison)
  
  
  Our claim process allows us to evaluate and test our
  product that was used and to assess any item(s) a consumer believes is
  permanently damaged after using our product. Submission of a claim isn’t a
  guarantee of payment of that claim, but it’s our commitment to investigate
  fairly and thoroughly.
  
  Once we receive all requested items, we will have our
  team start an investigation into this to determine if this is a manufacturing
  issue or other cause such as hard water deposits. It may take up to eight (8)
  weeks after we receive all the required items in our office for a decision on
  your claim to be made. Our decision on your claim will go out to you via postal
  mail after our review is complete.
  
  Again, we are very sorry to hear about your experience
  and appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 04/03/2023

  Better Business Bureau:
  We will follow through with the requested items and see where this takes us. It would be remiss to state we are satisfied. With living in this home for a year it would be quite difficult to accrue that much hard water. I also would like to add we are on city water and have zero hard water stains or issues elsewhere in the home. 

  
  
  Regards,
  
  
  
  ******* ********
  
  

• Initial Complaint

  Date:03/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My electric toothbrush started to malfunction by turning on/off randomly. I reached out to P&G support for help, they mailed me a letter requesting me to ship back the unit to their ******* location.
  I sent my unit & also paid for the shipping (~$20) myself but no response from P&G from past 2 months. I have tried to reach out multiple times to request an update but they simply ignore contact requests via their website. If I knew that they won't care to help, I would not have sent back my unit and paid extra shipping charges.
  ************ Attaching proof of the requested document and shipping tracking.

  

  Business Response

  Date: 03/28/2023

  Thanks for reaching out and we're sorry to hear of the issue you had and appreciate your providing information regarding the return of the Oral-B brush. We have reached out to our team in Canada for more information and will be back in touch if you'll keep the case open.

  Kind regards. 

  Customer Answer

  Date: 04/10/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******* *******

  the business asked me to keep the request open so they can update me there but you closed it?
  
  

  

  Business Response

  Date: 04/18/2023

  Thank you for taking the time to reach us via the Better Business Bureau (BBB) regarding your Oral-B purchase. I'm very sorry you were disappointed with your recent experience involving Oral-B, and I'm glad you let us know this happened. Please know that I've shared your report appropriately within our company. 
  
  We have received your brush. If you still have access to the receipt, please share a copy of that with us. The ******* brush has not been made since 2014, and would be outside of our two year warranty timeframe. However, if we have a copy of the receipt, we may be able to consider assistance regarding a future purchase.
  
  Again, we are very sorry to hear about your experience and appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 04/18/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

  I do not have the receipt and I mentioned that to company's customer service request already, despite that they asked me to send the brush back. If no assistance was to be provided then I should not have been asked to send the brush back as you already knew that I do not have the receipt anymore. My understanding was that this return is required because of lack of receipt.

  I believe the newer replacement would be Oral-B ***** ****.

  
  Regards,
  
  
  
  ******* *******
  
  

  

  Business Response

  Date: 04/19/2023

  Thanks for writing back. Please know your brush was not eligible
  for a replacement of a refund. There is a two-year warranty from the date on
  the purchase receipt, which allows our Service Center to service the unit
  without the receipt showing it was within two years of purchase, it isn’t eligible
  for repair.   The compensation that was
  stopped was a $15 coupon since the unit is older. We are happy to send a better
  coupon for $25 off a future purchase and refund the $20 for shipping, but we’re
  sorry we cannot send a replacement unit. If you elect to purchase a new unit,
  please be sure to retail the receipt so you have proof of purchase for the
  Service Warranty.

  
  Once we hear back from you, we’ll request the two mailings
  for the coupon and refund. 

  Customer Answer

  Date: 04/19/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Please compensate for the mentioned amounts then.
  
  
  
  Regards,
  
  
  
  ******* *******
  
  

• Initial Complaint

  Date:03/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Tide Ultra stain release, thinking that I would not have to use ****** * to pretreat my clothes anymore. I thought it would be worth the money if it elevated the extra step. After using it, I noticed the clothing was still coming out with stains and those were subsequently placed in the stained pile. Since it was my only detergent in the house, I told myself I would eventually call tide to tell them of my dissatisfaction. I still used it as a detergent, to make my clothes smell good, but not for the stain remover selling point. I eventually called tide, and was told that I would receive a letter stating what I needed to do. The letter that I ended up receiving, informed me that I have called too many times and would need to send the bottles in to possibly see a refund. It has been back and forth with Tide, and before yesterday's conversations that I made, I was supposed to hear back from someone personally. That never happened, and I received the "oh I am so sorry about that" rhetoric! When I as a customer am being treated like I am a scammer and cannot be trusted because I have called the equivalent of less than once a year, over a 5 1/2 year period, the department is not set up properly. I am requesting my money back for the three bottles that were purchased from ***********.

  

  Business Response

  Date: 03/27/2023

  Thanks
  for reaching out to the Better Business Bureau and our team regarding your
  disappointing experience with Tide.  When
  this report was made in 2021, we sent a letter advising the product would need to
  be returned to consider compensation because of the number of reports received
  previously on our products exceeded what we believe is reasonable. Please know,
  this letter was sent to your residence at other times in the past, including on
  a Cascade report in 2019.  At that time,
  you followed the recommendation in the letter, the product was received, we made
  the decision to compensate. While the return is not a guarantee of
  compensation, it is guarantee of a fair review to see if compensation can be
  sent at that time.
  
  We
  are sorry it has been disappointing to receive these letters, but this is our policy.  It is important to know that we do not share
  the criteria or timing of when a residence would receive this letter.  Again, we’re sorry for the disappointment in
  our policy and our products, that it is difficult to lose a consumer but
  respect that it is your decision to make.  If you continued to use our
  products and are unhappy with any of them and intend to make a report, please be
  sure to stop using them, and retain them for return.  Once received, we’ll decide if compensation
  can be sent or not. 
  
  Kind
  regards.

  Customer Answer

  Date: 03/27/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

  Considering that Proctor and Gamble manufactures at least 65 products, and that does not include the different types of those products (i.e. Tide Pods, Tide Liquid Laundry Detergent, Tide Pods with Febreze, Liquid Tide with Febreze, and the list goes on). This would all probably amount to at least a few hundred products, if not countless 100's more. How a household is in turn classified as scammer like definitely needs to be revisited. When I as a customer have called if 5 times (including this Tide issue) about various products in the past 5 1/2 years, I would tend to believe that the general population would not classify someone, as I, who is being dishonest or again scammer like. It is amazing how every representative I asked the question to, about someone calling 5 or less times in the last 5 1/2 should be considered a scammer, they would avoid an answer, and even hang up on me! I definitely would not call that great customer service. I did actually attach a photo of the containers, I probably deleted it with the screenshot of the receipt. How it was conveyed to me, is that I would have to pay for the shipping of the containers and then if you guys determined it was faulty then you would reimburse. I did not want to be out anymore money. I was informed at one point that I would receive a phone call back from someone higher up, and it was not until months later when I called again after going through some paperwork that I initiated the call and spoke to a supervisor (who I recall hung up on me). When I explained to the countless representatives that I have since used the detergent (since I waited until all my *** * ****** was gone), and that I did not jump on the phone after the first few loads, and just thought that I would get around to it and it would be no big deal. I was not going to run out and buy more detergent, since the product made my clothes smell clean, which is not what I am arguing about. I am stating that the extra money that was spent on the product was supposed to allow me to alleviate pre-treating my stained clothes with ****** * and then have to also use a detergent, and that is not what happened with the Tide Ultra Stain Release Detergent. At least 5-8 pieces of clothing were still coming out stained, just as was with my *** *** ****** detergent. I was thinking if I can just use a detergent and not spend the time pre-treating, then voila, that is a product that I would invest in. I just knew I would not buy it again, and would eventually call. The letter regarding the cascade was long forgotten, and not thinking, "Oh yeah Cascade was P&G, and Tide is P&G so I better call right away, because they will consider me to be a scammer and I might have to send the product in!" I have no problem sending the product in, if I am going to get a refund with the little bit that is now left. Explaining the issue countless times, I would figure that someone would have understood it by now, and why I used all the bottles, since they still served the purpose as a basic detergent, as my *** * ****** did. Proctor and Gamble needs to seriously consider re-thinking how customers are flagged, considering it is a 344 BILLION DOLLAR company. What is commonly said is, "The best advertising is done by satisfied customers." Isn't that the truth. Hoping this response has allowed you to welcome my containers back, with a refund in response.  

  Regards,
  
  
  
  ***** ******
  
  

• Initial Complaint

  Date:03/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Febreze Old Spice Car Vent Air Freshner. Serial number ************ at magnum carwash. Within one week I noticed plastic drippings on my air vent. I pulled to febreze vent air freshner and there was the liquid from the container melting plastic on my air vent of a brand new car. Product destroyed my air vent

  

  Business Response

  Date: 03/22/2023

  Thank you for contacting the Better Business Bureau (BBB) and a Febreze. We are sorry to hear this consumer's experience and appreciate you bringing this to our attention.
  
  After looking into this further, it appears that the consumer has contacted us and we have started a claim. This guarantees a fair evaluation of whether or not the claim will be paid. Once we receive the items requested including the product, he will receive our decision via postal mail.
  
  We appreciate the opportunity to address the consumer's concerns.

  Customer Answer

  Date: 03/23/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ******
  

• Initial Complaint

  Date:03/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Lumi baby monitor in November of 2021. They discontinued the model, which is fine, but they are disabling the camera and app effective at the end of March of 2023. They are currently still allowing this item to be sold as new. The camera still works as it should and has. We are seeking a full refund.

  

  Business Response

  Date: 03/23/2023

  Thank you for contacting the Better Business Bureau (BBB) and Lumi.
  
  
  We understand your disappointment with the discontinuation of our baby monitor. Please look for email from our Lumi team with details about how we can assist further. We appreciate the opportunity to address your concerns.

  

  Business Response

  Date: 03/23/2023

  Thank you for contacting the Better Business Bureau (BBB) and Lumi.
  
  
  We understand your disappointment with the discontinuation of our baby monitor. Please look for email from our Lumi team with details about how we can assist further. We appreciate the opportunity to address your concerns.

  

  Business Response

  Date: 03/28/2023

  Thank you for reaching back out to the Better Business Bureau (BBB) and Lumi.
  
  
  We have communicated with the consumer via email with regard to a solution. We appreciate the opportunity to address the consumers concerns.

  

  Business Response

  Date: 03/28/2023

  Thank you for reaching back out to the Better Business Bureau (BBB) and Lumi.
  
  
  We have communicated with the consumer via email with regard to a solution. We appreciate the opportunity to address the consumers concerns.

  Customer Answer

  Date: 04/05/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* to refund $200 via gift card, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ******
  

  Customer Answer

  Date: 04/05/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, to refund $200 via gift card, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ******