Complaints

This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Procter & Gamble Company has 34 locations, listed below.

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• 

  The Procter & Gamble Company

  2 Procter & Gamble Plaza Cincinnati, OH 45202

  
• 

  The Procter & Gamble Paper Products Company

  Route 87 PO Box 32 Mehoopany, PA 18629

• 

  Procter & Gamble

  6200 Bryan Park Rd. Browns Summit, NC 27214

• 

  Procter & Gamble

  3701 Monroe Hwy Pineville, LA 71360-4112

• 

  Old Spice Custom Built

  Po Box 670845 Chugiak, AK 99567-0845

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I regularly purchase Old Spice deodorants and have never ran into an issue but I recently bought a travel size Secret Outlast to fit in my carry on for a business trip and I deeply regret it. Within a few hours, my underarms developed an itchy rash which then became red, raw, and painful. I am certain that this deodorant has given me a chemical burn. It has been 15 days since I have first used the product and the burn has only gotten worse. Please see attached photos of burn as of this morning, the travel size Secret deodorant that was purchased, and the Old Spice deodorant I use regularly with no issue. I see in 2016 there was a class action lawsuit for those who experienced similar symptoms from the Proctor and Gamble deodorants so I am concerned the same harmful ingredients causing this are still being used. I did not save my receipt from purchasing the deodorant but I believe if the burn does not heal I will need to seek medical attention soon. I would like to receive a fair amount for the pain and damages that have occurred from this product. Thank you.

  

  Business Response

  Date: 05/19/2023

  Thank you for
  contacting the Better Business Bureau (BBB) regarding  Secret and for providing the photos. We
  appreciate your loyalty to Old Spice and are glad you took the time to let us
  know about your experience with our Secret Outlast Deodorant in the travel
  size. I am very sorry that this happened, I understand how upsetting something
  like this can be and we hope you’re feeling better. Be assured I am reporting
  this to our Health & Safety Team and with the rest of our Secret
  Team.   
  
  Please know,
  safety is our top priority. While all our ingredients are thoroughly evaluated
  to be safe and effective when used as directed, we recognize some people may
  have personal sensitivities and cannot tolerate a particular ingredient or
  formulation. If you haven’t already, we recommend you discontinue using the
  deodorant. Before we market a new product, we go beyond regulatory compliance
  by ensuring every product’s safety through our additional four-step,
  science-based process. We also regular monitor reports on our products that
  have been on the market. We know consumers are curious about the actual
  ingredients we choose, so we are sharing more information on both what’s in our
  products and what’s not in our products, based on common questions we've been
  asked. You'll find this information on our website at: ******************************.
  Also, if you visit www.************** you’ll see our products include many
  similar or same ingredients, each formulated uniquely.  We would be happy
  to consider out-of-pocket medical expenses related to your experience, but I’m
  sorry, we would not be able to consider additional compensation as requested.
  If you decide to visit a physical, please let us know and we’ll send the
  paperwork via postal mail to return the documentation needed.  The mailing
  will outline the information needed.  By
  submitting the documentation to us, we will evaluate your situation, however,
  please know this is not a guarantee of reimbursement for out-of-pocket medical
  expenses as it is based on the review of the information received.
  
  
  In the meantime,
  we are sending coupons for Old Spice that you’ve used successfully in the past,
  along with coupons for some of our consumer favorite products. Please look for
  the mailing to arrive in 7-10 business days.
  
  We wish you the
  best.   

  Customer Answer

  Date: 05/19/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I would appreciate the documents for a physical be sent to me as mentioned in their response in the event I do need to seek medical care. Thank you. 
  
  
  
  Regards,
  
  
  
  Kaylyn Mcgoey
  

• Initial Complaint

  Date:05/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased. A heated razor from the Art of shaving. The cost was over $120.00.
  The razor worked for a year. I called them 4 times, all four times, I spoke with someone by the name o* ******* All four times she told me I would be getting a email back from Customer service. My last and final call was April 11th at 11.35AM EST.
  
  Today is May 5th and I still have no email from them. Over the past several years I have been a solid customer of the Art of Shaving buying much of their products. Unfortunately, its clear they have no knowledge or interest in customer service. At this point we are done with them. A shame they have good products but lousy customer service.

  

  Business Response

  Date: 05/15/2023

  Thank you for contacting the Better Business Bureau (BBB)
  and The Art of Shaving.
  
  We’re sorry to hear of your experience with your Heated
  Razor, and that you have not received an email from us. We were unable to find
  any recent contacts from you using the information shared with the BBB, the
  last contact we have from you is on 7/11/2022. 
  At that time, we sent you a 
  replacement Heated Razor after your original Heated Razor stopped
  working.
  
  The warranty for our Heated Razors is one year from the
  date of purchase, and does not start over once a replacement Heated Razor is
  received. The replacement Heated Razor’s warranty is based on the original
  order date. As your original Heated Razor was purchased Oct 12th 2021, it will
  not be under warranty any longer. While we cannot replace it, we’d be happy to
  assist you further with a discount for a future purchase. Please keep an eye
  out for an email from us directly at The Art of Shaving regarding this offer.
  
  Again, we are sorry for your experience and appreciate
  the opportunity to address your concerns.

  Customer Answer

  Date: 05/24/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ***** *******

  Thank you for your email ,  as I responded to The Procter & Gamble Company, after two razors lasting a year I have no interest in buying another even with a 30% discount.
  
  The Procter & Gamble Company have already proven to me that the quality for the product they sell is sub standard and they will not support their products nor can I support their products.  Its unfortunate that a hundred dollar razor have cost them $1,000 customer as I will no longer buy any of their products.
  
   
  
  I thank you for trying to assist!
  
  

• Initial Complaint

  Date:05/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regarding P&G Everday Rewards program. You scan receipts for points for products purchased, take surveys/quizzes towards a gift card. The store that qualified, where I bought most of my PG items, closed last year, so I didn't participate as much as in the past. I received emails from PG alerting me of point earnings and occasionally took part in surveys/quizzes to add to my total. Last year, I earned enough, and cashed out for a gift card, which was received, no problem. I received an email offering a quiz that earned a $3 gift card of my choice and 25 points, then was offered a 2nd quiz/survey for an additional 25 points. It stated the points would immediately add and the gift card would arrive via their internal portal in the messages section of the website. It didn't immediately add, so I gave it a few days and chatted with CSR. The agent said she would have to look into it further. A month passes with no response/points/gift card. I chat a 2nd/3rd time and was told it was still being looked into. On April 19th, I received an email stating that I had been flagged for an excessive amount of points(my total was ZERO) duplicate accounts(which I don't have) or some other reason as listed in their TERMS. I read the terms and have done not anything against what is mentioned. I called and spoke to Taylor, she told me, she would file a review of my account, but that this had come from Corporate that I needed to be banned from their programs. Got an email the next day with the same generic type saying nothing can be done, I have been flagged with no mention of what for. Called again and spoke to Lee, who said another review would be performed with a detailed request of what they think I did. Said it would take 48 hours, I have now received no response to my request. I have done nothing wrong and want an actual reason for their decision against me since they still keep sending me new quizzes* *******************************

  

  Business Response

  Date: 05/10/2023

  
  We are very sorry to hear you did not receive your gift card and points. We are currently looking into this with the rest of her team. We will be contacting as soon as we have more information.
  
  Thank you for your patience, we appreciate the opportunity to address your concern.
  
  

  Customer Answer

  Date: 05/11/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below. This is the same generic message I received in the beginning of March. P&G keeps mentioning looking into it, but not what it is specifically that caused my account to be suspended. I am hoping for a resolution that re-instates my account and/or gives reasons why this happened and awards points and the gift card, allowing me to continue to participate in the program. 
  
  
  Regards,
  
  
  
  **** ******
  

  

  Business Response

  Date: 05/19/2023

  We truly appreciate your patience while the Corporate Team continues to investigate the status of your account.  We're sorry for the delay but will be in touch when they have additional information to share.

  Kind regards. 

  Customer Answer

  Date: 05/19/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

  It was rejected again, because it is just a response from them trying to figure out why they suspended me. No resolution yet. I still keep receiving their email and survey offers and still cannot participate until the ban is lifted. Just waiting on my gift card and points. Thanks.
  Regards,
  
  
  
  **** ******
  
  

  

  Business Response

  Date: 05/31/2023

  Thank you for your patience while we had your report
  investigated, and please accept our apologies that it took longer than
  expected, we wanted to ensure we provided accurate information.  As background,
  we have an audit process that is intended to flag fraudulent accounts and your
  account was erroneously flagged.  We are working to reinstate the account
  and the points, starting today 5/31/23. Please look for an email from us in the
  coming days, which will provide additional information.  
  
  We truly appreciate your loyalty to our brands and for
  bringing this to our attention. 

  Customer Answer

  Date: 06/02/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below. I appreciate that you have indicated that my account was flagged erroneously and have offered to reinstate it as of 5/31/23. Today, as of June 2,2023, I still am frozen out of the quizzes and receipt scanning, I also have yet to receive the email, gift card and missing points. I called a number (1-800-959-6583) previously provided to me, where I spoke to agents regarding the account and was told today, that you no longer speak on the phone regarding rewards and she had no training in the matter, but I could send an email. I tried the chat feature and that was unavailable as well. I will gladly accept your response and close the case when the account is reinstated, the gift card is issued, and points are added.
  
  
  Regards,
  
  
  
  **** ******
  

  

  Business Response

  Date: 06/20/2023

  Thanks again for your patience.  We have been told the account is now working, if you would please let us know if you can access the case and upload items as needed, we would appreciate it.

  Kind regards. 

  Customer Answer

  Date: 06/22/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received an email offering to send out the gift card and I now see my points have been restored and I can take quizzes again. Thanks so much for resolving this.
  
  
  
  Regards,
  
  
  
  **** ******
  

• Initial Complaint

  Date:04/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see attached.

  Customer Answer

  Date: 05/04/2023

  Consumer receive a letter from the business dated 5/2/23. They have offered, as a goodwill gesture, to send her a prepaid card in the amount of $55 to resolve. She said this is all she wanted. 
  

• Initial Complaint

  Date:04/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PG Charmin Website had Satisfaction Guaranteed or your money back by mail on their website if you purchased Charmin Essentials soft or strong product and were not happy with it with in 45 day for a full refund. I was not happy with the linty feel that the TP left and submitted the paperwork for the MBG. I received a Prepaid ****** **** for only $24 and not the full price that was support to be refund $29.67. shorting the refund by $5.67
  
  I called the Fulfillment center number of the MBG form ###-###-#### and treated rude and was told that all your getting sir if you have a problem with it take it up with PG Charmin. I called customer service for Charmin and PG Corp office, and they just kept giving the run around and were very rude and unhelpfull with fixing the issue.

  

  Business Response

  Date: 05/09/2023

  Thank you for contacting the Better Business Bureau (BBB) and Charmin.
  
  We are very sorry to hear you did not receive your full refund. Although we do not handle the Money Back Guarantee directly, we were able to reach out to our Money Back Guarantee team for more information. Please look for email from Charmin with further details on how we can assist.
  
  Again, we are sorry for your experience and appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 05/10/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  See attached E-mail response from the company.

   

  Hello,
  
  As I provided the documents to the BBB the Both Charmin Money Back Guarantee on Charmain Website and the Mail-in Form for the Money Back Guarantee state you will receive full refund of the purchase price.
  
  Also, when I contacted the rebate center when after only receiving a $24 Prepaid card, they put the put the Blame on PG Charmin company that they would only pay out $24 and take it up with them. I feel 100% that the processing center or PG corp. was intentionally shorting customer that were unhappy with the Charmin product that submitted the Money Back Guarantee. Furthermore, you are stating in this email that the limit was $25 yet if that was the case, I was still only sent a $24 prepaid card. The PG Charmin website has false information for the Money Back Guarantee and the Mail-in Form. You're not doing me a favor as a value customer to process the additional $5.67 that was owed to me in the first place......
  
  *****

  Hi ****,
  
  
  Thank you for contacting the Better Business Bureau (BBB) and Charmin.
  
  We are very sorry to hear you did not receive your full refund. Although we do not handle the Money Back Guarantee directly, we were able to reach out to our Money Back Guarantee team for more information.
  
  After looking into this further, there is a $25 limit in the terms of the Money Back Guarantee. However, since we value you as a consumer, we requested they process an additional $5.67 on a prepaid card. You should receive this by May 19.
  
  Again, we are sorry for this experience and appreciate the opportunity to address your concerns.
  
  
  
   
  
  Evan
  Charmin Team
  
  Need to get back in touch? Please do not change the subject line, just hit reply. This makes sure we receive your message.
  
  
  

  
  Regards,
  
  
  
  **** ********
  
  

  

  Business Response

  Date: 05/16/2023

  Thank you for reaching back out to Better Business Bureau (BBB) and Charmin. After looking into this further, we see that the email we mentioned looking for did not get sent. We are so sorry for the inconvenience. Please be assured it has now been sent.
  
  Thank you for your continued patience. We appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 05/19/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory to me, and they are not fixing the underlining problem with the false information on their website and money back guarantee pdf document. They didn't do me a favor as the PG say to pay out the remainder of the money that was owed to me. Plus, they are not correcting the issue for others they shorted from this money back guarantee. Just close the complaint they don't care about their customers.
  
  
  
  Regards,
  
  
  
  **** ********
  

• Initial Complaint

  Date:04/25/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered product for $76.20 from Braun site on April 6th , 2023
  Received confirmation with shipment via USPS expected to arrive April 8th, 2023.
  Notified April 10th that there was a delay in processing.
  Contacted Braun 04/ 16/2023 after a week of no updates regarding shipment issue.
  Was told there’s been a delay and they will resolve the issue.
  I waited patiently to receive an update via phone or email and no updates have been given. Called again 4/19/23 to receive little information or means of resolving issue.
  April 21, 2023 I called numerous times to receive some update and they said they’ve opened an investigation with the United States Postal Service about the status of package. At this point I would like to receive a refund as I suspect my package was mishandled with USPS and I’m expected to wait for a package that will never come!

  

  Business Response

  Date: 04/27/2023

  hank you for contacting the Better Business Bureau (BBB) and Braun.
  
  
  We are very sorry to hear you did not receive your order, we also apologize for any delay in our response. Please look for email from our Braun team about how we can further assist.
  
  
  We appreciate the opportunity to address your concern.
  
  

• Initial Complaint

  Date:04/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Braun Silk-épil 9 9-890, Facial Hair Removal for Women and almost immediately the order was canceled with no explanation the order was pending on my debit card and they said it would drop off but instead of dropping off they charged me for 165 dollars out of my debit card I have spoken to customer service multiple times and was either blown off or put right lied to they said they sent a refund which I never got I need help with figuring out who to go to to file a theft report and how to do so against a business like braun I'm homeless and it was supposed to be a surprise gift for my wife and it's turned into a nightmare I have my bank working on the problem and I have thier email canceling my order like I said I have tried multiple times to deal with the company directly but all I get are lied and in the mean time I'm without money that could be used for food or other importing bills causing a financial strain unduly to me and my family I need my money back not in a week not In a couple of days but now and they refuse to give me back the money they stole from me and I ha b e proof that they stole it is thoer a way I can file a court case against them with my local court or do I have to file it where the Companies headquarters is at I really need help with this I hope you can help me

  

  Business Response

  Date: 04/24/2023

  Thank you for taking the time to reach us via the Better Business Bureau (BBB) regarding your Braun purchase. We’re sorry to hear about your experience, and we’ll be glad to assist.
  
  To that end, please keep an eye out for an email from us directly regarding your refund.
  
  Again, we are very sorry to hear about your experience and appreciate the opportunity to address your concerns.

• Initial Complaint

  Date:04/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our purchase was for a couple of electric toothbrushes in late November ‘22 for Christmas presents. After realizing we mistakingly purchased blue instead of black, we spoke to someone in hopes to exchange. Company said we would have to send back for a refund and purchase again. The purchase was sent back with all requested info via ups early January. After several weeks with no refund we called and was told it would take up to twelve weeks, but our order was confirmed delivered. Early April rolls around with still no refund so we called back. This time they have no record of the return and said we needed tracking info. Unfortunately, we lost it. Tried getting to the bottom of it, talking to supervisors, corporate, emailing, basically anything we could. Finally went back to ups and they were able to recover tracking info. Once we called with that info, return was once again verified but refund info continuously left in question.
  The refund dept. is different than corporate, and neither of them associate with the return warehouse. They all point figures at each other, and no one helps or calls back with info. Somethings going on with this company that shouldn’t be, and it’s us the consumers are paying the price.

  

  Business Response

  Date: 04/26/2023

  We have reviewed your communications and it is important
  to share, we see where you communicated with our team several times, however we
  are not the Money Back Guarantee Team and do not have access to their records
  and would not know if your return was received.  We see where we referred you to the Money Back
  Guarantee Team number so they could assist you. 
  Since receiving your report via the BBB, we did reach out to the MBG
  Team and they advised as of this week, they have not received the return.
  Please know, when sending an item via trackable shipping, it is important to
  retain the tracking information.  We
  recommend you work with the carrier you returned the shipment through to see if
  they can assist you with a tracking number.
  
  We’re sorry we are unable to assist further, but without
  the tracking number, the Money Back Guarantee Team is unable to research
  further. As a reminder, the number we previously shared with you for the team
  is ###-###-####.
  
  Kind regards. 

  Customer Answer

  Date: 04/30/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  Attached is a copy of the UPS tracking receipt. I have reached out to both customer service and the money back guarantee department and have received no assistance. I have provided the money back guarantee department with the tracking number and was told that they would look into it and get back to me but I have received no response.

  
  
  Regards,
  
  
  
  ******* *****
  
  

  

  Business Response

  Date: 05/15/2023

  Thank you for contacting the Better Business Bureau (BBB)
  and Oral-B.
  
  We are very sorry to hear you did not receive your
  refund, and appreciate you sharing the tracking information. Although we do not
  handle the Money Back Guarantee directly, we were able to reach out to our
  Money Back Guarantee team for more information. Please look for email from
  Oral-B with further details on how we can assist.
  
  Again, we are sorry for your experience and appreciate
  the opportunity to address your concerns.

• Initial Complaint

  Date:04/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business promised me a refund on their eye cream back in August 22 I waited patiently for months never received the check. So about two months ago I called to see what was the hold up. They told they rescinded the the offer of a refund I ask for a supervisor she stated same reason that I had too many complaints, so I ask for a manager to call me about the problem never received a call back.
  On their guaranteed doesn't say you won't receive refund if you have too many complaints. All that means is that I'm a good customer and buy lot's and lot's of their item
  The people I talk with were very rude and condescending. This complaint was also filed with cps
  They told me to file with you also

  

  Business Response

  Date: 04/18/2023

  Thank you for reaching out to Olay and the Better Business
  Bureau (BBB).  We’re sorry to hear of
  your disappointment.  

  
  As background, you contacted
  our Consumer Service Team, not the Money Back Guarantee Team (MBG). The MBG
  does requires you physically mail in items such the UPC and receipt from the
  product, as well as fill out a form. We do not handle MBG submissions in our
  department.  Our team handles generally
  contacts from consumer via our toll-free line, email, chat, etc. and part of
  our handling is monitoring how many reports we receive across our products from
  households. If the number of reports exceeds what we feel reasonable,
  compensation is stopped after a system review. 
  In this case, a letter dated August 25, 2022, was sent to your residence
  explaining we would need the product returned to consider compensation and provided
  an address to return it to.  The PDF of
  the letter is included with this this reply.

  
  As a onetime gesture of
  goodwill, if you’d like to send a photo of the product you reported, we can
  consider if an exception can be made. 
  Please know going forward, reports on any P&G product such as some
  you had issues with previously like Always, Tide, Febreze, the same letter will
  generally be sent for you to send the product back for us to consider if compensation
  can be sent.    

  
  We look forward to your
  reply. 

  Customer Answer

  Date: 04/19/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** *****
  

• Initial Complaint

  Date:04/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Used secret for years I would use the normal clinical strength powder and unscented but I purchased about 8 or 9 clinical deodorant only after using the recent purchased I had skin sensitivity irrational I couldn't use deodorant at all because my underarms were sore I couldn't wash under my arms I saw two dermatologist that advice me to discontinue using it after trying to return it to the merchant being past the return period I contacted the manufacturer I talked to two people that said they was going to issue a refund for the some of the deodorant because I didn't have a receipt just the deodorant which is in storage now the company lied about refunding and is demanding a receipt and a picture of the items that is locked in my storage I use plenty of proctor and gamble items from tide downy Charmaine and plenty of other items but after this I will shop with other brands

  

  Business Response

  Date: 04/18/2023

  Thank you for reaching out to Secret and the Better
  Business Bureau (BBB).  We’re sorry to
  hear of the issue you had and appreciate your letting us know so we could share
  your experience with both our Secret and Health & Safety Teams.

  
  Please know the refund you are requesting of over $100 is
  beyond what we are able to consider without proof of purchase.  It is important when seeking compensation
  from a retailer, manufacturer etc. to retain the product. Similar to your
  attempt to return the product to Target, we too would want the option of proof
  of purchase, with the possibility of the product being returned to us.  While we do prefer the receipt in addition,
  we can consider assistance if the products are at least available to show as
  proof of purchase and that they have only minimal been used.

  
  If you would like to send the BBB photos of the products,
  please include your case number ******** handwritten on a piece of paper in the photos. 
  Also, be sure we can see the name of the product and to remove the caps
  so we can see the products are primarily new.  Once we receive this from the BBB, we’ll be
  back in touch.

  
  We look forward to your
  reply.