Complaints

This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Procter & Gamble Company has 34 locations, listed below.

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• 

  The Procter & Gamble Company

  2 Procter & Gamble Plaza Cincinnati, OH 45202

  
• 

  Procter & Gamble

  P.O. Box 18647 Greensboro, NC 27419

• 

  P G & Co

  P.O. Box 2855 Sequim, WA 98382-2855

• 

  Procter & Gamble Mfg. Co.

  3875 Reservoir Rd. Lima, OH 45801

• 

  The Procter & Gamble Company

  301 E 6th St Cincinnati, OH 45202-3339

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent back an electric toothbrush for repair and was unfortunately was lost upon transit through the US post office. I did not put insurance on the item as it was not working correctly and I was instructed it was going to be replaced with a new item. Since, it wasn't received the company will not do anything to replace the toothbrush or even offer a discounted item. The supervision whom i spoke with last and rude and condensing. I have also called Procter and Gamble to have a supervision contact me for further discussion but have had no follow-up.

  

  Business Response

  Date: 08/31/2023

  Thank you for contacting the Better Business Bureau (BBB) and Oral-B.
  
  Were very sorry to hear about your toothbrush and your warranty experience. Although, we are not responsible for lost or stolen mail, please look for an email from our Oral-B team with details about how we can further assist.
  
  We appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 08/31/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me.

  Thank you for appreciating and understanding this unfortunate situation. 
  
  
  
  Regards,
  
  
  
  ***** *****
  
  

• Initial Complaint

  Date:08/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted Procter & Gamble/Oral B in regards to their Oral-B io toothbrush malfunctioning. I bought two toothbrushes in July of 2022 for both my husband and myself. His works fine; mine does not. I spent over $500 for these electric toothbrushes and would expect them to perform longer than one year and perform properly. I sent them an email explaining the problems with mine: not holding a charge for more than a few days, cutting in and out while brushing, when I charge it, the charge drains immediately, and I have to charge it again; it is not guided with a picture of the mouth anymore as when I first purchased the toothbrush it is a 2-minute timer only. Last night the toothbrush was not connected at all, and neither was my husband, so hopefully, he isn't starting to have problems either. Like I said previously, I sent them an email, and they sent me their standard email stating all the obvious to do this and that while charging, none of it applied. I have a faulty toothbrush, and they won't stand behind it. They asked me a laundry list of questions, which I answered all of them, and then they wanted a receipt. Who keeps a receipt for a toothbrush? I no longer have the credit card I purchased the toothbrush with, so I don't have access to the statements. I know I registered the toothbrush with them when I purchased it, but they say they can't tell by that. The history on my toothbrush goes back to July of 2022, which should be proof to them. They will not do anything without a receipt; I want them to stand behind this $250 toothbrush and want a replacement.!!!

  

  Business Response

  Date: 08/31/2023

  Thank you for reaching out to Oral-B and the Better Business Bureau.
  
  After reviewing your previous contact, it does look like you found your receipt. If you haven't already, please follow the steps listed in our previous email so that you can get the brushes tested and have them replaced by our service center.
  
  We appreciate you reaching out to Oral-B, and the Better Business Bureau.

  Customer Answer

  Date: 08/31/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******* *********
  

• Initial Complaint

  Date:08/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company P&G is nothing but a bunch of crooks I sent my Razor in because it was on safe to use because of my Parkinson they have had my Razor for over 11 weeks now I have yet got my gift card they have told a lady named ***** with money back guarantee that two gift cards are coming but they have yet mailed them out it tells me they're just giving me the runaround and hoping I will give up what I've seen in other articles about this company they're trying to keep the item and the money so they don't have to give it back to the customer they're nothing but a bunch of Thieves and they rip off customers there's an assistant manager his name is ****** he really shouldn't be a supervisor cuz he's very rude I'm professional and he loves to hang up on customers after he picks a fight with them he doesn't care did he stealing from the customer he probably puts the money in his pocket I have an email from this company three different times saying that the gift cards will be to me they have yet made it to me and is now been 11 weeks which it says on their article that it takes at most 8 weeks so that tells me this company is stealing my merchandise and keeping the money and Austin is probably the reason they do it because he doesn't care about the customer he hangs up on them and he's very rude but I keep getting told a different story each time three different dates all I want is my gift card so I can be done with this company I am going to share the email so people can see that this company does nothing but lie still from the customer people should stay away from this company and I'm also going to report them since they deal with medical supplies that you're unsafe and unreliable and they don't care anything about the customer but stealing their stuff I should have kept the razor and kept using it until I got cut with it and then the company would have got sued they asked me to return the razor and they would give me a full refund that was 11 weeks ago and I still am

  

  Business Response

  Date: 08/21/2023

  Thank you for reaching out to the Better Business Bureau regarding the Braun Money Back Guarantee. We're sorry for your disappointing experience. We have reached out to our Braun Team and our  Promotions Team that handle the MBG and will be in touch when we have more information. 

  Kind regards.

   

  

  Business Response

  Date: 08/31/2023

  Thank you for reaching out to the Better Business Bureau and Braun, we're sorry for your disappointing experience.  While we don't have access to the Promotions Team records, it appears our internal Braun Team addressed your concerns. 

  Please let us know if you need additional assitance.

   

  Customer Answer

  Date: 08/31/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ****

  yes no matter has been corrected it did take a while and it did take a lot of phone calls a lot of stress and a lot of aggravation something your company should not do to customers I'm very unpleased how your company handled this and how long it took and what all I had to deal with this is not something a customer should deal with when they find your product the item was unsafe for me because of my Parkinson and it shouldn't take 15 weeks to get this taken care of but I did finally get my refund and no matter has been taken care of it's just a lot of your employees are very rude to the customer

   

• Initial Complaint

  Date:08/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found that I had to throw away or wash affected clothing several times before getting this sticky film off the clothes. This happen several times before I noticed it was the Tide Hygienic Clean Heavy 10x Duty Power PODS causing this issue. These PODS did the opposite of what they are design for and cost me a great deal of money in the process. This product is defected and eventually cause you to spend more money in the end.

  

  Business Response

  Date: 08/16/2023

  Thank you for contacting the Better Business Bureau (BBB) and Tide.
  
  We are very sorry to hear of your experience. We are happy to help. Please look for an email in your inbox from our Tide team, with details about how we can help.
  
  We appreciate the opportunity to address your concerns.

• Initial Complaint

  Date:08/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a hair removal tool 5/7/23 with a 100 day money back guarantee. On 5/15/23, I received instructions on sending it back. I followed all of the instructions and waited 6-8 weeks for a refund. On 7/13/23, I emailed inquiring about my refund and on 7/17 I got a response asking for the tracking information. I immediately sent them the tracking information and they said they were sending it over to the internal team to investigate. On 7/31, I emailed again asking for an update and was told yet again that they were investigating. It has been almost a month that they have been “investigating”. They received the product back to their facility on 5/22 and for some reason, they won’t refund my money. This is frustrating to have to wait this long and get absolutely no response when I followed their directions and returned the item.

  

  Business Response

  Date: 08/11/2023

  Thank you for reaching out regarding the Braun Money Back Guarantee (MBG) and we're sorry for your disappointing experience. While we don't have access to the records since the MBG is handled by a Promotions Team, we did reach out to them directly. The confirmed the submission was received and has been sent for processing. I'm sorry we do not have a timeframe to advise when the debit card will be received, but I would recommend allowing at least four weeks but, up to six weeks. Please let us know if it is not received in that timeframe and we'll reach out to the team again.

  Kind regards. 

   

  Customer Answer

  Date: 08/16/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ******
  

• Initial Complaint

  Date:08/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Oral B pro 1000 toothbrush in October 2022. It stopped working in May 2023. I called oral B and they refused to honour their warranty

  

  Business Response

  Date: 08/07/2023

  Thanks for contacting the Better Business Bureau (BBB) and Oral-B. We're so sorry to learn your Oral B brush stopped working and appreciate the time you've taken to let us know about it. As a Company, we're dedicated to making products that improve the lives of our consumers who use them. Please know that your report has been shared with our Quality Team, as well as the rest of our P&G Team.
  
  If you have your receipt and purchased the toothbrush within the last two years, we recommend using the Online Repair Service on our website. You'll receive a prepaid mailing label which covers the shipping cost, and you'll also get a tracking number which allows you to track the progress of your request online. Here's how to use this service:
  
  Please go to our service.oralb.com website to print a pre-paid shipping label. Here's a direct link: ****************
  
  Once you're on the website, follow these instructions. 
  1.Choose your Region, Country & Language.
  2.Click "Troubleshooting."
  Enter the 4-digit Type number for your toothbrush which is located on the bottom of the handle. Click "Next." If you don't have the Type number, you can also choose your 3.product from the list. Click "Next," choose your specific product, and click "Next." 
  4.On the "Troubleshooting" page, you'll find a list of troubleshooting options. In order to proceed, you must click on one of those options and tick "No" next to “Did this fix the problem with your device?”
  5.A "We are sorry that we could not help you yet. Please choose your next step?" pop-up will appear. Click "Send in the product."
  6.Complete the fields on the "Issue Description and Service Registration" page and click "Next".
  7.Click "Upload proof of purchase" or "Other document" and add your receipt. Click "Next."
  8.Complete the fields on the "Contact details" page and click "Next". 
  9.A summary screen containing all your information will appear. You can modify if needed and then click "Submit" when you're finished. This creates the Service Order for the pre-paid label.
  10.The next screen will show your booking reference number. You can now print your pre-paid mailing label. It will also be emailed to you if you provided your email address.
  
  The Service Center does not open the toothbrush, charger, SmartGuide, etc. Each component (handle/charger) is tested and the faulty component is replaced. The Service Center will send back the new component along with the remaining non-defective component(s). If no defect is found, all original components are returned with a note stating the product works within manufacturer's specifications.
  
  Again, we're sorry you were unhappy, and we regret any inconvenience. We value your loyalty to P&G products and programs and welcome the opportunity to address your concerns.

• Initial Complaint

  Date:07/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They advertise a rebate program, if we purchase a large quantity of product, we get a rebate. I have attempted this several times over the last year, and have not gotten all of my money back, and there are notes saying I didn’t claim it in time.
  
  It seems this is a scam.
  
  First, when I did go back to claim, it did not work. So I figured it need more time. When I go back later, it said time expired.
  
  Second, how can time expire on my money!
  
  Third, there is no contact info on their page.
  
  Please help me get my money and stop this scam.

  

  Business Response

  Date: 08/07/2023

  Thank you for reaching out regarding rebates and we're sorry to hear of your disappointing experience. We have reached out internally to our Promotions Team, but would like more details from you. Can you help us understand which rebates you were not able to participate in and the amount you were expecting?

  We look forward to your reply. 

• Initial Complaint

  Date:07/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon,
  
  My oral b IO toothbrush stopped working (please assist).
  
  Best,

  

  Business Response

  Date: 07/31/2023

  Thanks for contacting the Better Business Bureau (BBB) and P&G. We're so sorry to learn your Oral B brush stopped working and appreciate the time you've taken to let us know about it. It does look as if you've reported the same experience last year to the Better Business Bureau as well. As a Company, we're dedicated to making products that improve the lives of our consumers who use them, and the safe and effective use of our products is our priority. Please know that your report has been shared with our Quality Team, as well as the rest of our P&G Team.
  
  If you have your receipt and purchased the toothbrush within the last two years, we recommend using the Online Repair Service on our website. You'll receive a prepaid mailing label which covers the shipping cost, and you'll also get a tracking number which allows you to track the progress of your request online. Here's how to use this service:

   please go to our service.oralb.com website to print a pre-paid shipping label. Here's a direct link: ****************
  
  Once you're on the website, follow these instructions. 
  1.Choose your Region, Country & Language.
  2.Click "Troubleshooting."
  Enter the 4-digit Type number for your toothbrush which is located on the bottom of the handle. Click "Next." If you don't have the Type number, you can also choose your 3.product from the list. Click "Next," choose your specific product, and click "Next." 
  4.On the "Troubleshooting" page, you'll find a list of troubleshooting options. In order to proceed, you must click on one of those options and tick "No" next to “Did this fix the problem with your device?”
  5.A "We are sorry that we could not help you yet. Please choose your next step?" pop-up will appear. Click "Send in the product."
  6.Complete the fields on the "Issue Description and Service Registration" page and click "Next".
  7.Click "Upload proof of purchase" or "Other document" and add your receipt. Click "Next."
  8.Complete the fields on the "Contact details" page and click "Next". 
  9.A summary screen containing all your information will appear. You can modify if needed and then click "Submit" when you're finished. This creates the Service Order for the pre-paid label.
  10.The next screen will show your booking reference number. You can now print your pre-paid mailing label. It will also be emailed to you if you provided your email address.
  

  The Service Center does not open the toothbrush, charger, SmartGuide, etc. Each component (handle/charger) is tested and the faulty component is replaced. The Service Center will send back the new component along with the remaining non-defective component(s). If no defect is found, all original components are returned with a note stating the product works within manufacturer's specifications.
  
  Alternatively, you could send in the toothbrush for the Money Back Guarantee if it is within the 60-day window from when it was purchased. If you'd like to go this route, please return your product along with your name, address, contact phone number and the original cash register receipt, indicating purchase price and the date, to the address provided, to receive a prepaid card in the amount of your purchase.
  
  U.S.
  Oral-B 60 Day Satisfaction Guarantee
  Impact Fulfillment Services
  1559 Faucette Road
  Burlington, NC
  27215
  
  
  Again, we're sorry you were unhappy, and we regret any inconvenience. We value your loyalty to P&G products and programs and welcome the opportunity to address your concerns.
  
  
  

  Customer Answer

  Date: 07/31/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

  Yes, I did last year and ended up buying your $300 dollar touchbrush, and the battery or something within these toothbrushes tend to have charging issues after a short period of time, which is kind of odd considering the price and what is supposed to be a better model with less issues, etc. 

  Regards,
  
  
  
  ****** *****
  
  

  

  Business Response

  Date: 08/02/2023

  Thanks for reaching back out to the Better Business Bureau (BBB) and P&G. We’re sorry to learn that another brush has stopped working, and we’d be happy to assist further.
  
  You will need to follow our warranty process as listed in our previous message. Once the service center receives your brush, they will replace it with a brand new one. For best results with maintaining battery health, please be sure to:
  Fully charge the handle for the time recommended in the brush manual instructions
  Use the brush until it is completely discharged (or close to)
  Start this cycle again (fully charge/use till empty)
  
  Again, we’re sorry you were unhappy, and we regret any inconvenience. We value your loyalty to P&G products and programs and welcome the opportunity to address your concerns.

  Customer Answer

  Date: 08/05/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below. I never said I was not happy, I was extremely happy when the IO worked than Oral B install updates to the app and other things, which either bricked the toothbrush or it's just a quality issue with your brand as a whole since I had the IO for less than a year and at the time I believe it cost close to $300 so it's not something someone would expect so soon when compared to the other cheaper model that you referred to last year or whenever that was so it's a bit disheartening that you're forcing me to go through the same process on your site that you can take care of via this message from the BBB, etc. 
  
  
  Regards,
  
  
  
  ****** *****
  

• Initial Complaint

  Date:07/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  bought tide detergent it has ruined multiple clothes. blue botched all over light colored t shirts that were not cheap. we researched and everything has brought us back to the detergent.

  

  Business Response

  Date: 08/02/2023

  Thank you for contacting the Better Business Bureau (BBB)
  and Tide.
  
  We are very sorry to hear about your experience and would
  be more than happy to assist with this. Please look for an email from our Tide
  team with further details about how we can help.
  
  We appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 08/02/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ****** ******
  

• Initial Complaint

  Date:07/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a hair removal product May 22,2023. It came with a 100 day money back guarantee. On June 1 I called and was sent a email on instructions for returning product for a refund. I went to UPS and shipped it per their instructions. I never have heard from them so I replied to that email and they wanted my proof of purchase receipt copy and UPS delivery confirmation. I emailed both to them. I also spoke with a representative on the phone. All I can get from them is they are investigating it internally. The product was $323.99. Plus I was told to include my return shipping receipt and they would reimburse me up to $20 towards that. The total for that was $19.32. That’s a lot of money and I am out of plus I returned the product so out it too. I have done all that was requested of me to return it and to send proof of purchase and delivery confirmation.
  Any help would be greatly appreciated in getting my money refunded.

  

  Business Response

  Date: 07/28/2023

  Thank you for contacting the Better Business Bureau (BBB) and Braun.
  
  
  We were very sorry to hear about your experience and apologize that you have not received your refund. Please look for an email from our Braun the team with an update.
  
  
  We appreciate the opportunity to address your concerns.
  
  

  Customer Answer

  Date: 07/28/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** *******