Complaints

This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Procter & Gamble Company has 34 locations, listed below.

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• 

  The Procter & Gamble Company

  2 Procter & Gamble Plaza Cincinnati, OH 45202

  
• 

  Procter & Gamble

  P.O. Box 18647 Greensboro, NC 27419

• 

  P G & Co

  P.O. Box 2855 Sequim, WA 98382-2855

• 

  Procter & Gamble Mfg. Co.

  3875 Reservoir Rd. Lima, OH 45801

• 

  The Procter & Gamble Company

  301 E 6th St Cincinnati, OH 45202-3339

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 18th, I placed an order for an electric toothbrush at Oral B website (****************). As soon as I placed the order, not even a MINUTE after, I realized I placed the order for the wrong color. I called their customer service, again, within a minute of placing the order to just exchange the color. That is impossible the order was even placed yet, as payment was not approved by Paypal, yet.
  I was told I could not cancel or modify the order once placed, which is an ABSURD since the order was not even processed yet, but that is their policy. I would have to wait to get the product, then ship it back to get a refund and then order a new one. What kind of disservice is this to a customer?!?!
  So, I waited to get the product, did not even open the box and called them as instructed. Now I have to open the box, find the receipt I got online, put it inside, and PAY for the shipping back.
  Why they cannot make this easier on their customer? No wonder the only have 1Star on BBB. Now I understand I reliaze it was a mistake to even consider them as there are other great electric toothbrushes in the market!

  

  Business Response

  Date: 07/31/2023

  Thank you for contacting the Better Business Bureau (BBB) and Oral-B. We're sorry to hear about your disappointment. As a company, we're dedicated to a speedy delivery, so we're unable to edit or cancel orders. Please know it is very important to review the terms and conditions prior to placing order, but please be assured, we will share your feedback and disappointment that an order cannot be cancelled with the rest of our team.
  
  In order to receive a refund, please follow our Money Back Guarantee process and we will issue a one-time per household refund within 60 days of purchase. Terms of prepaid card apply. Please call ###-###-#### for more information on what to include.We recommend obtaining a tracking number for your submission. We cannot be responsible for late, lost or redirected mail. Your Oral-B Toothbrush return must be postmarked no later than 60 days after the date of purchase. Please allow 6-8 weeks for handling.
  
  U.S.
  Oral-B 60 Day Satisfaction Guarantee
  Impact Fulfillment Services
  **** ******** ****
  *********** ** *****
  
  
  Thank you again for reaching out to the Better Business Bureau and Oral-B. We appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 07/31/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ***** ******
  

  This is a lame customer service. No wonder they have the lowest grade possible. Typical canned response that does not help in anything. WHICH expedited service and shipment are you talking about when a customer places a call to change a order, less than 5 minutes after it was placed, when it was not even processed, packed or shipped yet? That is a huge lie! You do a dis-service to your customer and yourself! As you have to waste a shipping and then another once the customer place another order. And on top of that you put the hassle and expense of return something. If an order made my mistake, I would understand and agree but an order that was placed and immediately called upon to make changes? Please....
  
  Regardless, i will just add another 1Star review to this 'company.
  

• Initial Complaint

  Date:07/20/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Braun Epilator Silk·épil 9 Epilator with bikini trimmer, *** ***** directly from Braun for $114.99 + Taxes on February 22, 2023. Shortly thereafter, the same item was on sale in Amazon for much cheaper price ($75 + Taxes). I reached out to Braun and they were unable to price match, however, they did have a 100 Day Money Back Guarantee that they asked me to utilize. The UNOPENED box was shipped back to Braun and was received by Braun by end of April 2023 (within the 100 day period). I had spent another $17.10 to ship the items (which was also supposed to be refunded - up to $20 in shipping). Here we are, 100 days later and absolute no response from Braun/Oral-B/P&G on this. I have called them half a dozen times and as of 10 days ago a high priority ticket has been opened (#********). Braun needs me to refund me the full purchase price and shipping fees ASAP per their money back guarantee program - especially since the product was returned UNOPENED.

  

  Business Response

  Date: 07/25/2023

  Thank you for reaching out regarding the Braun order, we're sorry for your disappointment and appreciate you reaching out. We did reach out to our Promotions Team since they have access to the records and they advised they were able to take care of the submission and you should expect the mailing by mid-May.

  Kind regards.

   

  Customer Answer

  Date: 07/25/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  Statement from business said issue would be resolved my mid May - mid May 2024?

  
  
  Regards,
  
  
  
  **** *****
  
  

  

  Business Response

  Date: 07/26/2023

  Thank you so much for writing back and finding our typo! That should be mid-August.

   

  Thanks for your patience.

   

  Customer Answer

  Date: 07/26/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** *****
  

  Customer Answer

  Date: 08/20/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  **** *****

  Complaint ID: ********
  
  Resolution from the business indicated that the refund will be processed by mid August. Here I am past mid-August and no sign of the refund check or further correspondence from Braun. Please reopen this complaint. I am owed around $135 from Braun US.
  
  

  Customer Answer

  Date: 08/22/2023

  Following up on this complaint, P&G sent me a Debit Card for $112.03 (the price paid for the device). This was received earlier today via USPS. However, the shipping charges of $17.10 have not yet been returned though this was clearly documented in the return mailing. Per the 100 day money back guarantee policy, they were supposed to refund up to $20 in shipping charges.
  
  BR/
  **** ***** 

  

  Business Response

  Date: 09/05/2023

  Thank you for reaching out again. We appreciate you speaking with Austin from our team and hope the resolution was satisfactory.

  Kind regards. 

  Customer Answer

  Date: 09/15/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** *****
  

• Initial Complaint

  Date:07/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased one of their devices from an authorized retailer (**** ***) which was the $400 dollar Braun *** *** *. The device did not meet the expectations that it claims it has, in which I returned with the 100 day Money Back Guarantee on 06/12/2023 with proof of delivery on 06/15/2023 with all of the required documentation they requested including the receipt, upc of the device, and the form required to be filled out. I have reached out to the company several times in the past 3 weeks regarding the status of my refund and with each interaction no one is able to give me any information on my concern expect that they are working on it and will reach out once it is resolved. The Money Back Guarantee policy clearly states on their policy page (Updated on 07/01/2023) to allow 1-2 weeks for delivery of the prepaid card that they issue for their refunds, for it has now been 5 weeks since they received the device and I have not been reimbursed for my product.

  

  Business Response

  Date: 07/25/2023

  Thanks for reaching out regarding your order and I'm sorry to hear of your disappointment. We did reach out to the Promotion Team since we do not have access to their records, they confirmed they are taking care of this and you can expect the refund in the coming weeks.

  Kind regards. 

• Initial Complaint

  Date:07/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spoke to Brandy on 6/28 and she said to call and check around 7/7 or 7/10 on my refund status. 
  
  Spoke to Ilene on 7/10 and clearly didn’t know WTF she was doing. Asked about reference number and at the end when I asked her for the reference number for my conversation with her she simply said we don’t do that and we don’t give out reference numbers. I then asked her why she initially asked me for a Reference number then?! She had no answer and just transferred my call right after.
  
  Right after spoke with ALLY and she said I should get it 6-8 weeks from the day it was delivered to them on 6/1. That means by end of 7/31 I should get my refund. She will give me a number for the vendor that dispenses the prepaid gift card (###-###-####) she disconnected my call. That ###-###-#### number apparently was the same number that I called her on and when I told her this she DISCONNECTED MY CALL! 
  
  I tried again and finally I Spoke to Jake on 7/10 who said the product was sent to wrong braun address. It is for hair products etc I told him it’s not my fault on 5/30 Braun agent *********************** told me to send to Braun/Oral B Returns at **** ******** ***** *********** ** *****. Jake will reach out to his supervisor and fix this issue. Extension ***** (###-###-####) option 7. He said I should get a call back within this week. I didn’t receive any calls. So I called on 7/14 to check back. To my utter dismay and disappointment, that extension number was a lie. There are no voice prompts after 1 for English where they ask you to input the extension number on your keypad. 
  
  So on 7/14 I spoke to Spoke to Christian Friday 7/14 and told him Jake told me on Monday 7/10 that someone will contact me this week but nobody contacted me.
  He said your package is misdirected and it will take time but to be “patient” and they will honor my money back guarantee. He gave me this Case Number: **********. 
  
  Seriously though, it felt like I was being pushed back and forth. Not only were the Braun US agents dishonest about the whole process, however, they simply will disconnect the calls or tell me to be “patient” or send me back and forth between various departments and then tell me “they don’t have any information”. Clearly, it seems that this company has been using unethical and fraudulent techniques to avoid giving out refunds to customers who are entitled to them. 
  
  It is so sad this whole experience. I still do not have my refund of $326.26 for the shaver and to make matters worse, I also don’t have the shaver with me now. It is stuck in one of their warehouse and they know where it is, however, they just don’t want to process my refund. It has been 8 weeks+ and all I get is “we can’t tell you when or provide an estimate for when you will get your refund”. It’s like they want me to essentially “GIVE UP” and let them keep my $326.26. 
  
  I NEED MY REFUND! I filed a complaint with the Better Business Bureau and my last resort will be to contact my bank and have them launch a fraud investigation against Braun US to get my money/refund back. And if that doesn’t work, I will contact my friend who works at the FTC to investigate this matter completely. 
  
  Below is my information:-
  
  **********************************************
  Order #: ******
  Order Date: Friday, May 12, 2023
  ?
  TRACKING NUMBER ************ (shipped return product to Braun US with *****)
  
  Delivered return products on Thursday 6/1/2023 at 11:53 AM (*********** ** **)
  Signed for by ARONE
  ?
  ITEM
  ****** * *** Electric Shaver with PowerCase, 9477cc
   
  Quantity: 1 
   
  Requesting refund for the total amount of $326.26 + the $20 shipping reimbursement
   
  ********** email account at BRAUN US
  ***********************************************

  

  Business Response

  Date: 07/25/2023

  Thank you for reaching out regarding your Braun order and we're sorry for your experience. Since our team does not have access to the Promotion Team records that you were working with, we reached out to them directly. They advised that they were handling the issue and you should expect resolution in the coming weeks.

  Kind regards.

   

   

   

• Initial Complaint

  Date:07/15/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A company contacted me for work at home saying they were P&G ...I believe I got scammed into giving out my information... They used certified stamped letter heads an the p&g logo ....now I think I'm going to jave my information stolen ...

  

  Business Response

  Date: 07/17/2023

  Thank you for reaching out and we're sorry to hear of your concern. Please know, Procter & Gamble will not contact you unsolicited to request your personal information, it sounds as if this may be suspect as you expect. If you would like to submit the documents received from the persons to the Better Business Bureau for us to review, we'll be happy to confirm. 

  Kind regards. 

  Customer Answer

  Date: 07/17/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******** ********
  

• Initial Complaint

  Date:07/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Basically I bought the Lumi baby monitor camera by Pampers for $172.49 It was working perfect, clear image and audio, I loved this camera and it’s option of giving you a playback snippet of the night, it showed temperature too, had two way audio! Well it stopped working and showed a network signal fail message for a few days I decided to reach out and was informed the product line was discontinued and disconnected resulting in my perfectly fine working camera to just be useless now not to mention be out of that money I spent completely since all I got back from reaching out to pampers is they can’t offer me a refund or any type of reimbursement! This truly made me stop purchasing pampers diapers and wipes, and it makes me wanna stop using all P&G products as well! So disappointing to spend so much money on something use it perfectly fine go to sleep with it working fine and then to just wake up one morning and be out of luck with a baby monitor! I’d appreciate a refund or a replacement baby monitor camera of equal value!

  

  Business Response

  Date: 07/24/2023

  Thank you for contacting the Better Business Bureau (BBB) and Lumi.
  
  We understand your disappointment with the discontinuation and apologize for any inconvenience that this has caused. Please look for an email from our Lumi team, with details about how we can further assist.
  
  Thank you for your loyalty. We appreciate the opportunity to address your concerns.

• Initial Complaint

  Date:07/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a pack of with 5 of ******* Car Air freshner to put on my car vents. The air freshner i purchased somehow dripped on one of my ******* pro (left pod). The left pod not only strongly smells like ******* but it melted the left pod. The right pod was fine and did not smell. I just purchased my ******* around late february 9, 2023. The ******* that was attached to the vent in my car dripped down by the console and dripped on to the left airpod. I am seeking to be reimburse for a new pair of ******* pro, which cost a total of 304.61 dollars. I put my airpod pro in a bag to be sent to you guys if needed. It smells strong like *******. I included image of the left melted airpod. I included the order from best buy order of ******* bought on 2/9/23 i included a pic of the cost to replace the ******* pro for 304.61 in best buy. Thank you.

  

  Business Response

  Date: 07/13/2023

  Thank you for contacting the Better Business Bureau (BBB)
  and *******.
  
  We're sorry to hear about this experience involving a
  ******* car vent clip, and thank you for sharing pictures. Please keep an eye
  out from an email from us directly regarding the ******* car clip.
  
  Again, were very sorry for the inconvenience and
  appreciate the opportunity to address your concerns.

• Initial Complaint

  Date:07/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a valid rebate several weeks ago for Charmin Paper Towels and today received an email back from them claiming the receipt I provided from ****** wasn't valid because it stated "awaiting shipment" instead of "Shipped" Despite their rules making no mention of that. I emailed them back a copy of the current shipped receipt and now I'm being told I have to start all over again and resubmit the rebate on their website. Unfortunately, when I do, the website now gives me an error stating "Sorry, we can not accept your messages or personal info" I tried on two different browsers. I called their Customer Service and get rude obnoxious reps who try and tell me I entered the birthday wrong. I did not. I entered it EXACTLY the way it states and I did the last time, and besides, why would these thieves need my birthday for a rebate?? They offered no solution, so they have failed to pay the owed rebate

  

  Business Response

  Date: 07/07/2023

  Thank you for contacting the Better Business Bureau (BBB) and Procter & Gamble.
  
  We're sorry to hear about this experience involving a rebate. While we do not handle the rebates through us directly, we can still assist with this. Please keep an eye out for an email from us directly regarding your $15 rebate.
  
  Again, were very sorry for the inconvenience and appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 07/15/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ***** **********

  On Sun, Jul 16, 2023 at 5:55 PM ***** ********** <********************> wrote:
  Still have not received the promised rebate card so no, the complaint is NOT resolved and should not be closed

   

  

  Business Response

  Date: 07/17/2023

  Thanks for reaching out to the Better Business Bureau about the debit card. Please know the information we shared via email that mailings do take about 7-10 business days to reach you is not something we can change. The 10th business day will be 7/21/23 and note this is an approximate as we we rely on the bank to process the debit cards and the US Postal Service for delivery.

  Kind regards. 

• Initial Complaint

  Date:07/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/06/2023, I mailed an unopened, brand-new ** ****** * ************ Electric Toothbrush, Black Onyx back to Oral B that I had purchased directly from oralb.com for $244.68. Oral B does not accept returns, so they instructed me to mail the unopened product back via the 60-Day Money Back Satisfaction Guarantee program for a gift card. I mailed the product back (order #: ******) within the 60 days (on 02/06/2023) and received confirmation of receipt on 02/09/2023 via a tracking number: **********************. After 30 days, I called Oral B to check on the status of the refund. Oral B still had not issued the refund. I decided to file a credit card dispute using the credit card I used to purchase the product as Oral B was not indicating a timeline for when the refund would be issued. The credit card dispute was denied because Oral B claimed to have several more months to resolve the issue according to their terms and conditions. It is now July 1st, and nearly 5 months since Oral B received my product. I paid $17.10 to ship the product to them back on 02/06/2023, and now I am without the $244.68 toothbrush plus an additional $17.10 for shipping. I have called Oral B multiple times over the past year to expedite this process as much as possible. Oral B keeps delaying. I would like a full refund from Oral B of the $244.68, plus the $17.10 of shipping that I paid to send the product back. It has been almost half of a year to process a single refund, and Oral B has not done so. They have made the return process as difficult and cumbersome as possible to discourage returns, to an unethical extent. With inflation and interest rates over 5%, the value of this refund is decreasing throughout the year. I would like Oral B to refund me a total of $261.78 as soon as possible to my new address which Oral B has on file (I have moved since I started the refund).

  

  Business Response

  Date: 07/11/2023

  Thank you for reaching out to the Better Business Bureau, we're sorry you were unhappy with the Oral-B brush and the Money Back Guarantee. While we do not handle the guarantee, we did reach out to the Promotions Team and they confirmed the debit card was mailed and returned back to them by the Post office.  They did reissue a new card that should reach you within 2-3 weeks.

  Please let us know if the card is not received. 

• Initial Complaint

  Date:06/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an ORAL B electric toothbrush - it was not a good item, I returned it. It took weeks and several calls to get my refund. I was told they were sending a check - they did not - they sent a debit card. I have tried to use it several times and it always declines - I tried it according to their specifications and it still declines - I have tried calling and talking to someone several times to no avail. I want my refund IN A CHECK - I paid for this item - there is a guarantee and I followed all their instruction - they simply won't refund me in a way I can use the money.
  
  I paid $109 for the toothbrush

  

  Business Response

  Date: 07/06/2023

  Thank you for reaching out to the Better Business Bureau regarding the Oral-B Money Back Guarantee (MBG).  We're sorry you were disappointed with the brush and the debit card issued, while we do not have access to the MGB records since we do not handle those, I do see where our team chatted with you in May and provided you the numbers to the Promotions Team. We would recommend reaching out to them directly regarding the use of the card or to the bank, their number should be listed on the card. They should be able to explain the use of the card, such as not using it for a purchase higher than the amount on the card etc.  Please know the terms of the MBG do state the refund does go out in the form of a pre-paid debit card, other forms of payment are not an option. Consumers are regularly able to use the cards without issue, so we're confident the bank will be able to assist you.

  Kind regards. 

  Customer Answer

  Date: 07/06/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

   

  I HAVE REACHED OUT TO THEM AND THEY WERE NO HELP - THIS CARD IS USELESS AND WILL NOT WORK ON ANYTHING - THESE PEOPLE DO NOT STAND BEHIND THEIR REFUND GUARANTEE AND I AM ABSOLUTELY NOT SATISFIED.... 

   

  
  Regards,
  
  
  
  *** ******
  
  

  

  Business Response

  Date: 07/13/2023

   

  We're sorry you continue to be disappointed. The terms to our Money Back Guarantee do advise that the refund comes in the form of a debit card. Please know these are issued by both our Promotions Team, and our team and are commonly used without issue so we're at a loss as to the issue. If you could please advise what number you call and who at the bank you spoke to, we'll reach out to their leadership to understand why they couldn't assist. We're sorry, we do not have another form of compensation for refunds such as checks. It is important to know the card cannot be used at gas pumps or for purchases larger than the amount on the card. For example, if the purchase is $150 and you want to use the debit card, the cashier would need to put in the exact amount of the debit card and then another form of payment would be applied to pay for the remaining balance.

  
  We look forward to hearing from you.