Complaints

This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Procter & Gamble Company has 34 locations, listed below.

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• 

  The Procter & Gamble Company

  2 Procter & Gamble Plaza Cincinnati, OH 45202

  
• 

  Procter & Gamble

  P.O. Box 18647 Greensboro, NC 27419

• 

  P G & Co

  P.O. Box 2855 Sequim, WA 98382-2855

• 

  Procter & Gamble Mfg. Co.

  3875 Reservoir Rd. Lima, OH 45801

• 

  The Procter & Gamble Company

  301 E 6th St Cincinnati, OH 45202-3339

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought Ivory 24 Hour Gentle Deodorant Scent of Coconut for our 2 week vacation. I may as well have worn no deodorant at all! It was worthless and a waste of money. And being on vacation it made it worse. I had no place to buy any other kind of deodorant. I would like a refund.

  

  Business Response

  Date: 10/02/2023

  Thank you for reaching out to the Better Business Bureau and our Ivory team directly. Below is the most recent email to you which we sent 9.29.23.

  Kind regards.

   

  Thank you for replying to let us know the product didn't protect against odor, it's helpful for us to know specifically if you were disappointed in odor control or sweat control when using Ivory.  I'm sorry to hear you didn't get the odor protection you expected when using Ivory Deodorant. We've reported this with the rest of our team, would like to provide some information, and a refund for the purchase.  
  
  As you may know, the level of odor protection depends on your body chemistry.  In addition, changes in diet, stress, and activity level may affect the performance of the product.  It may help to understand odor is caused by bacteria in the presence of sweat.  While deodorant only products like Ivory help reduce bacteria, they don't reduce sweat.  For some people, deodorants are enough to stop odor.  For others, the need is to reduce BOTH bacteria and sweat which is what antiperspirants do.  If you find that a deodorant-only product isn't working, particularly if you are used to using an antiperspirant, you may need to continue to use antiperspirant, at least occasionally, to get the protection you want. We would recommend one of our Secret antiperspirant/deodorants. 
  
  Also, when switching product in our testing, we've found that for many people, it can take up to two weeks for Ivory to start working well for them.  It's particularly true if you're switching from an antiperspirant to Ivory Deodorant.  This is because your body often needs time to adjust from the ingredients that have been built up as a result of the more traditional antiperspirant.  
  
  Here are some other tips to help increase the effectiveness of Ivory Deodorant:
  Apply it every morning to dry, clean underarms.  If you shower in the evening, apply after you shower as well.  
  Apply 2-3 swipes under each arm and ensure that the deodorant has applied evenly.
  Reapply during the first few weeks, as necessary, while the transition is happening.  
  Please remember that the longer you use Ivory Deodorant, the better it will be at preventing odors.
  Please look for a refund for $6 via prepaid debit card to arrive in 7-10 business days and be sure to reach out anytime!

• Initial Complaint

  Date:09/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I MEET ALL REQUIREMENTS TO QUALIFY FOR THIS GAIN LAUNDRY REBATE I PURCHASE AT COSTCO WHOLESALE OVER $30 IN P&G LAUNDRY PRODUCTS AND I EXPECT MY PREPAID CARD SOON

  

  Business Response

  Date: 09/27/2023

  Thank you for contacting the Better Business Bureau (BBB)
  and Procter & Gamble(P&G).
  
  We're sorry to hear about this experience involving the
  Back to School Rebate. While we do not handle the rebate directly, we did reach
  out to our rebate team. The reason your submission was denied was because
  Costco was not a participating retailer, please know  going forward, it is important to verify your entry qualifies under all requirements; however, we’d still like to help.
  Please keep an eye out for an email from us directly regarding your rebate.
  
  Again, were very sorry for the inconvenience and
  appreciate the opportunity to address your concerns.

• Initial Complaint

  Date:09/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a Crest Emulusions whitening kit for Mother's Day for $130.00 The kit contained 2 jgels, an applicator, and an LED accelerator light. The LED light that was included in the kit did not work. It was bought thru my dentist. I contacted Crest on May 22, 2023, to receive a refund. The customer service told me to send the packaging back to them with the defective parts and packaging and a copy of the original receipt. I sent it on June 21, 2023, via USPS (see attachments of receipt & package). I emailed in July (see attachment) to get an update and was told to call customer service. I called customer service and was told they did not receive the package but would put a ticket in because now it's past 60 days of purchase (claim #********) and an internal investigation would be looked into. The representative told me it would not be a problem getting my money back. They told me it would take about 2 weeks & I would get an email with instructions on how to get my money back. I called at the beginning of August to get an update, since I had not received anything, and they promised that their team is still investigating it and would escalate it. However, they needed 2 more weeks. I called at the beginning of September and the representative I talked to said he would "personally guarantee this would be done within a week". I called 1 week and 1 day later because nothing was communicated. This time the representative said she needed a copy of the receipt again and the claim number (which they had both already). I asked to speak to a supervisor and was put on hold but never able to talk to a supervisor because "no supervisor is available". Then was told the office was now closed (5pm CST) and someone would be contacting me.
  Each time I talk to Crest, I am on the phone for 15-45 minutes at a time.

  

  Business Response

  Date: 09/22/2023

  Thank you for contacting the Better Business Bureau (BBB) and Crest.
  
  We're sorry to hear about this experience involving the Crest Emulsions Whitening Kit’s LED light, and your refund. To that end, please keep an eye out for an email from us directly regarding your refund.
  
  Again, were very sorry for the inconvenience and appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 09/25/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ******
  

• Initial Complaint

  Date:09/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase of tide pods and detergent when I got it the detergent was like water and all the pods were stuck together, when I tried to return it they wouldn't , and this is 78.20$ before tax and that's a lot of money I'll also attach my purchase receipt with dates and amount paid , also the pic of the pods all stuck together, I just want my money back this is ridiculous I'll go to the store and buy it this time , I emailed tide but still no response and I'm hoping that it's just a mistake

  

  Business Response

  Date: 09/19/2023

  Thank you for reaching out to Tide and the Better Business Bureau. We're sorry to hear of your disappointing experience and are glad you reached out. Please know, the photo you submitted of the product is identical to one we've received from other consumers around the country and can be obtained as a google search. In addition, the number of reports from your household on P&G products exceeds what we believe is reasonable. In order to consider if we can assist. you would need to return all the Tide Pods reflected on the receipt, in their original packaging via trackable shipping to address below.  Please know, this is not a guarantee of compensation, but a willingness to do a fair consideration. The decision will be made based on what is received and retained product we have from the production code on the packages returned.

   

  Alta P&G Team
  ATTN **** ** *** *****
  120 N ********** **
  ******* ** *****

   

  Kind regards. 

  

  Business Response

  Date: 09/19/2023

  Thank you for reaching out to Tide and the Better Business Bureau. We're sorry to hear of your disappointing experience and are glad you reached out. Please know, the photo you submitted of the product is identical to one we've received from other consumers around the country and can be obtained as a google search. In addition, the number of reports from your household on P&G products exceeds what we believe is reasonable. In order to consider if we can assist. you would need to return all the Tide Pods reflected on the receipt, in their original packaging via trackable shipping to address below.  Please know, this is not a guarantee of compensation, but a willingness to do a fair consideration. The decision will be made based on what is received and retained product we have from the production code on the packages returned.

   

  Alta P&G Team
  ATTN **** ** *** *****
  *** * ********** **
  ******* ** *****

   

  Kind regards. 

• Initial Complaint

  Date:09/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  05/25/2022
  
  This company has provided unacceptable customer service. Their claim office *** *** *** * ********** ** *** ***** ******* ** ***** has been going in circle regarding this customer issue. The company fail to communicate and reimburse me . I previously provided my receipts and they keep saying didnt receive it despite me providing it twice. The customer service is surprising.
  
  Reference @ ********

  

  Business Response

  Date: 09/19/2023

  Thank you for reaching out to the Better Business Bureau and for reporting your issue with us at Olay. As background, our most recent communications have been two letters in May of 2021 requesting additional information regarding your experience. We did receive some information but not until June of 2023, at that time, we sent another letter in June, advising what was still needed. On September 18th 2023, we received additional information. Please know this information is now under review and our team will advise if the proper documentation was received in full so that a decision can be made. Please know, submission of a claim does not guarantee compensation, but is a fair evaluation based on the medical documentation.  If additional information is needed, a letter will be sent with specifics. If the team has all the information needed, a letter will be sent in the coming weeks with a decision. 

  Kind regards. 

  Customer Answer

  Date: 10/03/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******** *****

  The company has not reached out to me. They keep sending a letter asking for the same thing when it has  been provided to them from day 1.  This matter is still unresolved.
  
  

  

  Business Response

  Date: 10/03/2023

  Hello,

  We're sorry you continue to be disappointed. There are very specific documents that need to be returned and while you have sent some, you have not provided everything despite us requesting them. Based on this, the attached letter was sent most recently.

  We wish you the best. 

  Customer Answer

  Date: 10/03/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******** *****

  No phone call from company to my request. I sent them the requested information twice but they claim to not have received it.
  
  

  

  Business Response

  Date: 10/10/2023

  We hope this finds you well and thank you for taking our call recently. We hope this provided clarification on what documents were still needed so decision can be made regarding your request.

  Kind regards. 

   

   

  Customer Answer

  Date: 10/12/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below. It has been reopened and at this time we have not made a resolution but it is being re-viewed. I will give you an update when I know myself.
  
  
  Regards,
  
  
  
  ******** *****
  

• Initial Complaint

  Date:09/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a twin pack of Oral-B electric toothbrushes a couple of years back. They have a design flaw which has allowed black mold to build up inside the toothbrush in an area that cannot be accessed to clean. I consistently clean and dry both of them according to the instructions given by Oral-B, but this design flaw allows water and mold to build where there is no way of accessing it to clean. I actually had to cut the rubber part off of the toothbrush just to see the extent of the mold growth. I reached out to Oral-B for a replacement. They said this is an issue that will not be covered. This is unacceptable considering it is the manufacture’s fault as it is a design flaw.

  

  Business Response

  Date: 09/21/2023

  Thank you for contacting the Better Business Bureau (BBB) and Oral-B.
  
  
  We are very sorry to hear about your experience with your Oral-B toothbrush. Please know that, we are currently researching this issue further and will be in touch as soon as we have more to share. In the meantime, if you could provide the receipt along with the production codes, located on the bottom of the brush, this will help us get a full picture of the situation.
  
  
  Again, we are very sorry for your experience, and appreciate the opportunity to address your concerns.
  
  

• Initial Complaint

  Date:09/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm filing this complaint about the promotion that Proctor and Gamble offers on their website. On the website it says purchase 30.00 in Gain products(It does not exclude any products) I purchased 50.95 before tax and I paid 35.90 out of pocket(31.65 no tax) and went to submit my receipt and it would not let me include gain power blast, gain dish soap and febreze fabric spray gain scent.(all are gain products) Which dis qualified me to get the 10.00 back for spending 30.00 on Gain products.(If this was in the description I would have known they didn't qualify and wouldn't have made this purchase) They need to exclude these products in the description on the promotion so people won't go out and buy these products and then NOT get the rebate back. (They also need to put this on the tags that they put in the stores)I'm attaching photos of the offer on their website and of my receipt.

  

  Business Response

  Date: 09/12/2023

  Thank you for contacting the Better Business Bureau (BBB) and Procter & Gamble.
  
  
  We're sorry to hear about this experience involving a rebate. The rebate was for Gain products, and not products scented with Gain, as the other product you purchased was a Febreze product. While we do not handle the rebates through us directly, we can still assist with this.  Please keep an eye out for an email from us directly regarding your $10 rebate.
  
  
  Again, were very sorry for the inconvenience and appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 09/12/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ******
  

• Initial Complaint

  Date:09/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/07/23, I purchased an electric toothbrush via OralB.com for $127.19 (Order # ******). The product packaging advertised a "60 Day Risk Free Trial", details of which it stated were enclosed but conveniently were not, and what minimal information was made available on their website was contradicted by customer service. So I was forced to pay return shipping of $10.64 on 08/15/23, and they received the item back on 08/17/23. However, they claim it will take up to 8 weeks to issue a refund, which they do via a prepaid card sent via postal mail, and claim this is to "protect my financial information". I have great issue with this considering the fact that their website states refunds are made in the form of the original payment method, and my original payment method was Affirm who requires my financial information to process payments. Therefore there is no basis for this but when brought to their attention I was told their website did not say refunds are issued to the original payment method, and that I should continue to make payments to Affirm until I receive the prepaid card in the mail. Meanwhile, Affirm is charging my credit card, for which I've already paid more than half the amount due, and am incurring interest charges in addition to the out-of-pocket expenses for the return. None of this information was made easily accessible or clearly stated until after the fact, and all other information that is provided on their website or product itself is intentionally misleading. As such I want a full and immediate refund as outlined below.

  

  Business Response

  Date: 09/12/2023

  Thank you for contacting the Better Business Bureau (BBB) and Oral-B. We're sorry to hear about your disappointment. Please know it is very important to review the terms and conditions prior to placing order, but please be assured, we will share your feedback and disappointment regarding our Money Back Guarantee(MBG) with my team.
  
  The Shop Policy on our website (*******************************************) shows our return information. The only time we will refund back to the original payment method is if you received the wrong item, or if the device is defective and we do not have the same unit available to send as a replacement. If you are not satisfied with the device for any other reason, you will have to go through the Money Back Guarantee, which is refunded in the form of a prepaid debit card and is the 60 day risk free mentioned.
  
  As part of the terms of the guarantee, which are listed in the policy, consumers are responsible for the shipping cost when sending your brush to the Money Back Guarantee. However, as a goodwill gesture, we would be happy to refund the shipping cost from our side, the refund for the unit will come from the MBG Team. To that end, please keep an eye out for an email from us directly regarding the refund of the shipping costs.
  
  We thank you for reaching out to the Better Business Bureau (BBB) and Oral-B.

  

  Business Response

  Date: 09/27/2023

  We're sorry you continue to be disappointed with our policies. Per the one document attached, you can see the information falls under the "For damaged, defective, or incorrect items," which is what was shared previously. Further, within that information it states, "a refund will only be issued when a replacement is not available for a damaged or defective product". Your product was not damaged or defective, therefore, you return would fall within the guidelines of the Money Back Guarantee.

  Thanks for writing and we wish you the best. 

  Customer Answer

  Date: 10/03/2023

  I have rejected the businesses response because they are trying to circumvent the risk free guarantee, which is falsely advertised on their product packaging, and intentionally misrepresent the return policy on their website.

• Initial Complaint

  Date:09/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchase their latest toothbrush the io10 and have been having issues with the charging base. It was purchased June 24th from ****** and I started contact around August 13th to help remedy the situation. On August 16th I started trouble shooting via email and I’ve been told their team is working on a solution. I’ve asked for a new base to be sent out and provided my proof of purchase and address. Yet I am still being told I have to wait till their back end team figures out the problem. The base doesn’t function properly while using it alone or with the application.

  

  Business Response

  Date: 09/13/2023

  Thank you for contacting the Better Business Bureau (BBB) and Oral-B.
  
  We are sorry to hear about your experience with your brush and apologize for the delay in response, please look for an email from our Oral-B team with further details about how we can assist.
  
  We appreciate the opportunity to address your concerns

  Customer Answer

  Date: 09/14/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******* *************

  I’ve been in contact with Oral-B customer support a variety of times. I have all the emails to provide if needed. I’ve asked for a new base and I’m told that it may not guarantee a resolution to my issue. I’ve been told by Oral-B that I have to wait until their tech team finds a resolution. The other day I was sent an email with trouble shooting that has already been done. I’ve provided them with the appropriate documentation for a receipt. I’ve also provided my address to a new base can be sent out. Yet I am still being told I have to wait for their tech team for find a resolution. 

  

  Business Response

  Date: 09/14/2023

  Thank you for replying to our message. As we shared via email on 9/13, you have been given the option to return the entire unit since the trouble shooting tips are not working. If you elect not to do that, we cannot be of further assistance. We hope to receive the mailing, please be sure to use trackable shipping, send all the parts as well as include the receipt for the cost of shipping. 

  Kind regards.

   

  Customer Answer

  Date: 09/15/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory. 
  
  
  
  Regards,
  
  
  
  ******* *************
  

• Initial Complaint

  Date:09/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The bottle of tide liquid detergent broke and spilled all over my closet. Tide offered me $50 compensation and is now claiming some other policy and is only willing to give me $23. Their product is faulty.

  

  Business Response

  Date: 09/05/2023

  Thank you for reaching out to
  the Better Business Bureau regarding Tide.  We're sorry for your
  experience and your disappointment with our response. Our understanding from
  your report is that the bottle was stored in a closet, several feet up on boxes
  for approximately five months.   In reviewing the attached photo and
  then the physical bottle, the crack appears to be external damage.  In
  addition. the production code shows the bottle was produced August 2nd, 2021.
  Had the bottle had an issue prior to purchase, it would be expected to have
  leaked in shipping and handling, storage at the retailer, or handling on the
  way to your home.  While we did not receive estimates for repair received
  as requested, as goodwill we offered to refund the product and provide some
  assistance, but respect it is your decision. Again, we're sorry you are
  disappointed, however based on the information above, we are not able to assume
  liability for the issue.

  
  We wish you the best.

  Customer Answer

  Date: 09/09/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  The bottle was stored on the floor, not on top of boxes. My apologies if I was not correct about this earlier.

  
  The bottle was never dropped, bumped or damaged in any way from the time it was purchased to the time it cracked. If it had been dropped or bumped, there would be other damage in addition to the crack. If the damage was done during transportation to our home, the leak probably would have occurred within a few days or months. The fact that it was a year or so after the product was manufactured and was not touched for five months, lends one to believe that there was a fault in the manufacturing of the bottle.
  
  We have not asked for compensation to remove and replace the baseboards in the affected cupboard. We are willing to share in the costs. The most insulting part is that you have acted in bad faith as both the defendant and the jury. The only plausible explanation is a poorly manufactured container which caused the issue. And it is further infuriating that, after initially offering $50 in compensation, after we returned the bottle you actually reduced the compensation. You should compensate us for our loss, however, at this point, we would be happy with the $50 compensation. At the very least, you should honor your initial proposal.
  

  Regards,
  
  
  
  *** *******
  
  

  

  Business Response

  Date: 09/19/2023

  We appreciate you writing back and are again sorry you are disappointed with our decision regarding the Tide claim.  We previously issued coupons for a variety of products and a refund of $23 via debit card for the product, however if a goodwill offer is made and not accepted and a claim is done in it's place, the goodwill is no longer an option. However, for your situation, our Claims Team has approved sending the goodwill gesture of $50, please look for the debit card to arrive in about two full weeks.

  We wish you the best.