Complaints
This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 388 total complaints in the last 3 years.
- 137 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
P&G customer support has been unprofessional in my attempts at redeeming the current ***** **** promotion for a $15 gift card. I have correctly uploaded the qualifying receipt per the instructions; however, I have yet to receive my ***** **** gift card. ****************
Business Response
Date: 10/27/2023
Thank you for contacting the Better Business Bureau (BBB) and P&G.
We were very sorry to hear that you did not receive your rebate. Although we do not have the ability to look into this rebate, as this is handled by our rebate team, we’d still love to assist. Please keep an eye out for an email from us directly regarding the compensation.
Again, we are sorry for any inconvenience, and appreciate the opportunity to address your concerns.Initial Complaint
Date:10/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've been buying bounty paper towels basically my entire life and when I didn't buy them my mother did. But I've had a recurring problem and now I don't think I'll be buying bounty any longer this is not the first occurrence maybe the fourth or fifth and I'm quite sick of it. If I had realized I could file a complaint with BBB for paper towels I would've done it sooner. Every so often I'm using a roll and in the middle of the rolls it'll be spots some time brown like the paper roll will be mixed in the towel or maybe ink from the machine and the latest a yellow substance that's stuck on the towel itself! This is disgusting and unsanitary I use these paper towels on food on me on basically everything in my home and to have this keep happening is unacceptable! Bounty do better quality control! As expensive as these paper towels are I shouldn't be going through this!Business Response
Date: 10/25/2023
Thank you for contacting the Better Business Bureau (BBB) and Bounty.
We're sorry to learn about your experience with these Bounty Paper Towels. Our products go through many quality checks to ensure they arrive and stay in the best possible condition. Thank you for taking the time to let us know about this.
Our team would like to know more. Please contact us at ###-###-#### or by visiting our website at ****************. Please also mention reference number 22553334.
Again, we are very sorry for your disappointment. We appreciate the opportunity to address your concerns.Customer Answer
Date: 10/25/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
***** ******Initial Complaint
Date:10/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Proctor & Gamble had a rebate where if you purchase $50 worth of product, you received a $15 rebate. Attached, please find an invoice for my purchase of $64.92 worth of Bounty products from ******** Bounty Store. Also find attached, an email that I received from Proctor & Gamble confirming that my rebate was accepted and valid. I waited 12 weeks for the rebate gift card to show up, but it never did. After contacting Proctor & Gamble through email about not receiving the rebate, I was given a phone number to contact that does not work ###-###-#### (I've tried 8 times). After re-contacting Trish again through email about the non-working phone number, she replied that it was the only number she had and has failed to reply to a subsequent email.
Very disappointed in Proctor & Gamble as I had a very high opinion of the company. I just want the $15 rebate an an apology.Business Response
Date: 10/30/2023
Thank you for contacting the Better Business Bureau (BBB) and P&G.
We were very sorry to hear that you did not receive your rebate. We also apologize for any miscommunication. Although we do not have the ability to look into this rebate, our rebate team would be more than happy to assist. They can be reached, toll-free at ###-###-####.
Again, we are sorry for any inconvenience, and appreciate the opportunity to address your concerns.Customer Answer
Date: 10/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
****** ********It's amazing the lack of ability of anyone at P&G to do anything. If they had actually read the complaint, they would have known that I hard contacted their "rebate team" through email and filed this complaint when they refused to help. It's extremely disingenuous to suggest that they don't have the ability to contact another department to help resolve a problem.
Business Response
Date: 11/08/2023
Thank you again for reaching out. We heard back from the team that handles promotions and they confirmed the debit card is processing and should reach you within 4-6 weeks.
Our apologies for the disappointing experience and we wish you the best.
Customer Answer
Date: 11/09/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
****** ********Customer Answer
Date: 11/10/2023
P&G's response is that they have finally done something from their end and I should receive the rebate in 4-6 weeks. This is the same place we were in June when they sent me an email saying the exact same thing. If a debit card does actually come in 4-6 weeks, I will be satisfied. But since P&G elected to not try to resolve immediately, I will have to wait to see if they actually follow through with what they say they are going to do.Business Response
Date: 11/22/2023
Thank you for writing back and sharing your concerns. While we don't have access to the information, the Promotions Team did advise they were sending it, so definitely let us know if the mailing doesn't reach you in the 4-6 weeks.
Kind regards.
Customer Answer
Date: 11/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
****** ********P&G has elected not to do anything immediately and instead let the process play out over 4-6 weeks. In 4-6 weeks, we will find out if they have followed through on their promise. If they do, I will be satisfied.
Customer Answer
Date: 02/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
****** ********Problem:
I filed complaint #******** in mid October. In early November, P&G acknowledged that they made and error and promised to send out the rebate within six to eight weeks. In late November, because the business promised to remedy, the BBB decided to close my complaint. It's been more than 12 weeks since P&G's promise to correct their error and they have not remedied the situation. I would like my complaint restored and acknowledged that even though P&G promised to remedy, they lacked both the ability and concern for their customer to remedy the situation.
Desired Resolution:
Finish the Job
Business Response
Date: 03/01/2024
Thanks for writing back and we're sorry for the confusion. We have requested our Promotions Team send a new debit card, please look for it to arrive in 4-6 weeks. If you've not received it in that time, please reopen your case with the Better Business Bureau.
Kind regards.
Customer Answer
Date: 03/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
****** ********P&G has not addressed my complaint
The reason why they haven't is varying levels of incompetence and unconcern for their paying customers.
The company has promised a couple times to remedy their mistake, but unsurprisingly they have failed.
This has been going on since last June and now they want another 4-6 weeks. Please close the complaint and show the unwillingness and incompetence of P&G to follow through with their promises. They have wasted enough of my time.
Initial Complaint
Date:10/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased an electric toothbrush on 9/4/23 from Oral B Proctor & Gamble and paid with my **** Credit Card with an online transaction. Received the item on or about 9/8/23 and returned it per their instructions on 9/12/23 to their 60 Day Satisfaction Guarantee Impact Fulfillment Services Center in *********** **.
As of today's date I have still not received my refund. I have called to verify that they have received the item back and they did CONFIRM they have the product but it will take time to process. I believe I have been scammed by this company because each time I call to inquire about my refund, I get the same response - "it takes time to process" ---It's been over 30+ days since I have returned their merchandise and I would like to have my credit card refunded.
The other issue is that there is no where on their website that says you will be sent another method of refund for returning the item different than how you originally paid. In essence, although I paid with my **** card, they advised I will not get refunded this way but instead I will receive a VISA debit card which I can do nothing with. I need to be able have this credited back to my **** and I will not be able to do this with how they say that I will be refunded. To me, this is a complete scam! Who does that in today's consumer market? You are normally refunded the same way you paid and it's well communicated on the website for what to expect and how to process a refund. This is how they get you! A complete scam and I want my money refunded WITH THE SAME CREDIT CARD I PAID WITH ---****.Business Response
Date: 10/18/2023
Thank you for contacting the Better Business Bureau (BBB) and Oral-B.
We are very sorry to hear that you are dissatisfied with your Oral-B toothbrush and our money back guarantee policy. Rest assured, we will share your disappointment with the rest of our team.
Please know that, the terms of our Money Back Guarantee can be found in our shop policy, linked below. The terms stipulate that, the refund will be sent via a prepaid card. The Shop Policy also provides a toll-free number for full details, when you call the number it advised the compensation is in the form of a prepaid debit card and to allow 6 to 8 weeks for delivery.
****************
Toll free: ###-###-####
Again, we are very sorry for your disappointment. We appreciate the opportunity to address your concerns.Initial Complaint
Date:10/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I submitted 2 rebates in July and was told I would receive them in 6-8 weeks. I never got them. I reached out to P&G and they said “You will need to reach out to the card issuer for further assistance. This offer has closed. ************************”. I tried to email them and I got a return email saying it was blocked. I forwarded the email to the representative and no response.
Reference ID
******************
Reference ID
******************
email reference number ********Business Response
Date: 10/06/2023
Thank you for contacting Procter & Gamble and BBB. In order to assist you we need you to provide your address and daytime phone number. We need this information to research and respond to your concerns. Without this information we are unable to proceed further. Thank you in advance for your response.Customer Answer
Date: 10/06/2023
Ok, thank youBusiness Response
Date: 10/10/2023
We're sorry to hear of your disappointment with P&G Rebates and we'll be happy to research this with the Promotions Team that handles these. We appreciate you providing your information, but could you please reply with the city and zip code the submission was submitted with, we'll need this to provide to our Promotions Team.
We look forward to hearing back from you.
Business Response
Date: 10/17/2023
Thank you for providing you address and again, we're sorry for your disappointment. We are waiting to hear back from the Promotions Team since they handled rebates, we'll be in touch when we have more information.
We appreciate your patience.
Customer Answer
Date: 10/18/2023
Ok, thank youBusiness Response
Date: 10/25/2023
Thank you for reaching out to the Better Business Bureau regarding P&G Rebates. We appreciate your use of P&G products and are sorry to hear of your experience. The team that handles our promotions advised that they reached out to the bank who issued the debit cards and they confirmed both cards were used in full 8/6/2023. If you or someone in your household, did not use the card, please contact the bank that issues the cards on our behalf to file a dispute. You can reach them directly at ###-###-####.
We wish you the best.
Initial Complaint
Date:09/29/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fixodent product does not work. I have tried all of the different types of denture product from this brand and it doesn’t help keep my dentures in. All it does is make my mouth and dentures slimy.Business Response
Date: 10/04/2023
Thank you for contacting the Better Business Bureau (BBB) and Fixodent.
We are very sorry to hear that the Fixodent products you have tried did not provide the hold you were expecting. Please look for email with further details about how we can assist.
We appreciate the opportunity to address your concerns.Customer Answer
Date: 10/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** ********Please see attached,
Initial Complaint
Date:09/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order# ****** I placed the order for whiteing strips with led light with overnight shipping, it's going on 4 business days and I still do not have my product. I would like a refund!Business Response
Date: 10/03/2023
Thank you for contacting the Better Business Bureau (BBB) and crest.
We are very sorry to hear that you did not receive your order when expected. Please look for an email from our Crest team, with further details about how we can assist.Customer Answer
Date: 10/09/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Company is disregarding an answer. They should be able to provide a answer here.
Regards,
***** ******Business Response
Date: 10/09/2023
Thank you for responding, please see the attached email that was sent to you from our team. If you would like to provide the tracking for the return as stated in the attached, we'll be happy to keep an eye out for the return.
Kind regards.
Initial Complaint
Date:09/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sent a very long letter with lots of photos to the PG company and received a letter back asking to package the item and send it to them, the item that was damaged was my washing machine which I can not take apart, I have been waiting for a response to another letter I sent and there has been none. The reference code they provided me is ********.Business Response
Date: 09/29/2023
Thank you for contacting the Better Business Bureau (BBB) and Tide.
We're sorry to hear about this experience and for any confusion. We had sent you a return bundle back in October, that requested information and the actual Tide bottle for evaluation, however we have not received it back. To continue the claim, what is requested for physical evaluation is the Tide bottle that was involved, repair estimates for the top panel, and printed photos. If you choose not to send printed photos we can attempt to use the ones that were emailed but cannot guarantee that we would not need to request printed photos as a later date. If you need another bundle, please let us know and we'd be happy to send another one.
"Please send the repair/replacement estimates for the top panel of the washing machine (we do require two (2) repair/replacement estimates from separate companies for comparison), twelve (12) printed photos showing the damage at different angles (you can include the film processing receipt), the completed paperwork, and the Tide bottle involved. Please know this does not mean the claim will be paid but a willingness to do a more in-depth review.
If your items are too large to fit in the mailing materials we provide, you can affix the mailing label to a larger envelope/bag/box/parcel. Although our mailing label covers shipping, we suggest adding tracking and guaranteed delivery because we're not liable for lost or misdirected mail."
Again, were very sorry for the inconvenience and appreciate the opportunity to address your concerns.Initial Complaint
Date:09/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please STOP using car honking sounds in your radio ads! This is unsafe and unnecessary.Business Response
Date: 09/28/2023
Thank you for contacting the Better Business Bureau (BBB) and P&G.
We appreciate you taking the time to share your feedback regarding our advertising. We will be sure to pass it on to the appropriate team. However, we would like to confirm which product the advertisement was for. This will ensure that your feedback is passed to the correct team. We appreciate the opportunity to address your concerns.Initial Complaint
Date:09/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Braun shaver ****** through ****** on March 13, 2022. A couple of days ago, it malfunctioned and I can no longer turn it on. I called customer service today and spoke to Mindy, who confirmed it needed repair and was covered by the 2 year warranty. She told me to send the shaver in for repair and that I would eventually receive the repaired shaver. I told her that was unacceptable as this is a product I use daily and that I was going to be out of town part of next week. I requested that a replacement be sent immediately and she denied my request.
I request either that a replacement be sent for delivery within 3 days or a refund of $100 so I can obtain a replacement product directly.Business Response
Date: 09/25/2023
Thank you for reaching out to the Better Business Bureau and Braun. We’re sorry to hear about your experience, and your disappointment with our policies.
Please know, we try to be fair to all consumers, therefore we are unable to make an exception for some consumers and not all consumers. As such, the unit will have to be sent in to our service center for repairs per the stipulations of our 2-year Service Warranty. However, to assist with shaving while the shaver is at our service center, we will be sending you a mobile shaver. Please allow 7-10 business days for this to arrive, once you receive it, you can then send your shaver and a copy of the receipt to the Service Center.
Again, were very sorry for the inconvenience and appreciate the opportunity to address your concerns.Customer Answer
Date: 09/25/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
****** *********Customer Answer
Date: 09/25/2023
Company refuses to meet my needs, so I'm throwing the defective product in the trash and have purchased a competitor's product.
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