Complaints

This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Procter & Gamble Company has 34 locations, listed below.

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• 

  The Procter & Gamble Company

  2 Procter & Gamble Plaza Cincinnati, OH 45202

  
• 

  Procter & Gamble

  P.O. Box 18647 Greensboro, NC 27419

• 

  P G & Co

  P.O. Box 2855 Sequim, WA 98382-2855

• 

  Procter & Gamble Mfg. Co.

  3875 Reservoir Rd. Lima, OH 45801

• 

  The Procter & Gamble Company

  301 E 6th St Cincinnati, OH 45202-3339

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately between September 25th and 27th l mailed the required documents to get a refund for ***** probiotic. The ***** didn’t work for me as advertised, so I requested a refund of my money. The product has a money back guarantee which is stated on the back of the box. I sent the items required within the sixty day return window as requested. I was supposed to get a refund in the form of of a prepaid card in about six to eight weeks. It is now going into the ninth week, and I have no received my refund yet. When I call the number I get no answer. Once I called during the work week, and the recording told me the office was closed, and to call back during the regular business hours of 8am to 5pm, l had called at 3pm est.

  

  Business Response

  Date: 12/12/2023

  Thank you for reaching out regarding an ***** rebate. We're sorry to hear you weren't happy with the product and that you hadn't received you rebate. We contacted the Promotions Team that handles rebate and they confirmed the debit card was processed 11.17.23 and that you should receive it within four weeks of that date.

  We appreciate your patience and wish you the best. 

  Customer Answer

  Date: 12/12/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ********
  

  Customer Answer

  Date: 12/18/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******* ********

  Problem:
  About a month ago I did file a complaint against the Procter & Gamble Co. concerning their ***** product which doesn’t work. About two weeks ago I got a response from them via my BBB complaint. They told me that my refund had been processed on 11/17/23 and to wait about 4 weeks from then. Well it’s been 4 weeks and still no refund. I want this matter resolved, I don’t wish to involve my attorney for a matter than was less than fifty dollars, but I do want my $26.49 back because ***** is a bogus product.
  
  Desired Resolution:
  Refund
  
  

  

  Business Response

  Date: 12/28/2023

  Thank you for writing back. Please reply to the BBB and advise if the debit card sent by the Promotions Team arrive in your recent mailings.

  Kind regards. 

  Customer Answer

  Date: 01/04/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******* ********

  Problem:
  This is about compliant #********. This is just to let the BBB know that Proctor & Gamble never sent me the refund debit card. They lied about sending it out. I know that there is nothing more that the bbb can do about it. I would like to thank the BBB for their efforts on my behalf concerning this matter.
  
  
  Desired Resolution:
  Refund
  
  

  

  Business Response

  Date: 01/09/2024

  Thank you for reaching out, we contacted our Promotions Team who advised the following. You may want to speak with your Postal Carrier and Post Master General to insure the card is not returned again. We would recommend looking for it to arrive in the next 14 business days.

   

  Per
  the processing department, the card was returned to them from the post office.
  The address on file is as follows. 
  
  *** ********** **
  *** **
  ************* ** *****
  
  They
  have requested another card be shipped to the consumer at this same address.

  Customer Answer

  Date: 01/09/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******* ********

  This email is just to let you that *****/Procter &Gamble Co.  never sent me the refund card as they told you they would. I know that basically there is nothing else you can do at this point. But I thank you for all your efforts on my behalf concerning this matter.
  
  
                    Sincerely,
                    ******* ******** 
  
  

• Initial Complaint

  Date:11/27/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Submitted an order from Crest.com on 11/10/2023 (order *******). Received an email on 11/13/2023 that my order had shipped and received tracking information (9*********142*********9403). Checked tracking, and my package was moving through the system until 11/13/2023, and there has been no update since. I emailed Crest on 11/20/2023, and it said I'd hear back within 48 hours. That didn't happen. Tried to call on 11/24/2023, but they have no working phone number. When you call both the Crest number and the Proctor and Gamble customer service numbers, they both say they are experiencing difficulties and are email only right now. I even messaged Crest on Facebook and have gotten no response.
  
  I would like my package reshipped. It is a Christmas present for my niece, and I though ordering it six weeks early would be enough time.

  

  Business Response

  Date: 11/29/2023

  Thank you for reaching out to the Better Business Bureau and Oral-B. We're sorry for the frustration you experienced and appreciate your patience.  An email was sent directly to you from our Oral-B Team, please look for that email for additional information.

  Let us know if you need additional assistance. 

  

  Business Response

  Date: 12/12/2023

  Thank you again for your patience, we understand your frustration. We hope the order reached you on 12/1 and we again, apologize for the issues. 

  We wish you the best. 

  Customer Answer

  Date: 12/12/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint I* ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ****
  

• Initial Complaint

  Date:11/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An Oral B IO electric toothbrush purchased on 10/6/23 $107.49. It is defective. I am uploading another complaint which evidently has been receiving all your complaints but a different company. Will attach for your review. This device turns on as soon as you walk into a room. There is something wrong with it. We contacted your company multiple times by phone, email and now again this complaint. So far no one has been able to help. We do not want service we want a prepaid return label and full reimbursement ASAP. Been dealing with this for almost 6 weeks. You need an easier way to resolve/returns.
  Please do not call. We want everything in writing. Thank you.

  

  Business Response

  Date: 11/27/2023

  Thanks for writing back and we're sorry you continue to be disappointed. Since we made goodwill gesture exceptions as requested, we're at a loss as to your continued disappointment. Please know, the mailing we mentioned to return the unit, should be arriving in the next week and the refund has been initiated and should be processed by your financial institution. Finally, as mentioned in our reply, when shipping a product back on your own, the carrier will ask if there are any hazards such as batteries and ship the package accordingly.

  We wish you the best. 

  

  Business Response

  Date: 11/30/2023

  Please know, your emails are coming into our Oral-B Team.  We sent the email below on 11/24 and about 30 minutes later received the reply from you, which is included below. The last three emails from you received previous to that were two on 11/18 and one on 11/20, all of these were in case ********* As mentioned previously, case ******** was sent to SPAM because the contact us page on our Oral-B website was not used and we do not accept direct emails to an email address. 

  We appreciate you alerting us to reports you've made and will address those when we receive them. 

  Kind regards. 

   

  Sent by Oral-B 11/24

  Thank you for writing back and we're sorry you've been disappointed with our handling of your Oral-B case. Our Money Back Guarantee does require consumers ship the products and when units with batteries are shipped, the shipping company used generally assist you with proper shipping, asking if there is a battery etc. From there, they'll provide proper guidance on requirements. For our Service Center process under the 2-year warranty repair, you can print the appropriate label from our website for return.
  
  The issue you're having, would generally be handled using one of the above processed. As a onetime gesture of goodwill, we are making an exception and I've requested a refund be issued via your method of purchase. Please know, it can take several weeks for the refund to appear, depending on your financial institution. Finally, as a onetime exception, we are sending prepaid mailing material to return the brush to our Quality Assurance Team. Please look for the mailing to arrive in about three weeks.
  
  We're sorry that our product and policies do not meet your needs and wish you the best.

   

  Reply from you received about 30 minutes later

  Already contacted my insurance company to alert them of this danger.   Do you have any idea that US DEPT OF TRANSPORTATION needs to be aware of this?  I am filing complaints on your company.   You are a nightmare!!!!!
  

  Customer Answer

  Date: 12/06/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.   I don't believe anything you have to say.    You sent an envelope to send back a defective product that should NOT be transported, based on the authorities who I have spoken to.  BTW, the box you shipped the product in is large and has HAZARDOUS markings on it.  

  Some day, since this was never taken seriously, you will experience a "THERMAL EVENT".   You let this thing drag on for 2 long months.   You want me to sign a document which is in SPANISH.  So incompetent.  You don't care about anyone's safety or the environment.  This is being sent to a location which takes hazardous materials.  This was about safety and you showed little to no concern.
  
  
  Regards,
  
  
  
  ***** ******
  
  

• Initial Complaint

  Date:11/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 23, 2023 at **** **** we observed a promotion Proctor and Gamble had where if you spent 60 dollars on participating items you would receive a 15 dollar ***** e gift card. We went out of our way to purchase items we did not need yet or used a different brand to meet the requirements. We bought Tide pods 156ct at 29.88, Cascade Pods 105ct at 18.98 and Downy Softener at 13.88 for at total of 62.74 before tax. We met requirements and emailed receipt to P&G where they denied our rebate saying we didn't spend enough, so we emailed again thinking they didn't look at receipt well. They yet again denied us saying we didn't spend enough when it is very clear we purchased proper items at over 60 dollars. We are extremely disappointed in P&G for falsely claiming to fulfill a rebate when they clearly have no intention of doing such a thing. Bad form P&G.!

  

  Business Response

  Date: 11/22/2023

  Thank you for reaching out and we're so sorry you didn't get the offer as expected. We appreciate your loyalty and have escalated this to the the team handling the promotion. We'll be happy to provide more information when we hear back from them.

  We appreciate your patience. 

  Customer Answer

  Date: 11/29/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******* *******
  

• Initial Complaint

  Date:11/10/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pampers (diapers) club app - redeeming coupon rewards, specifically at Target ($5 coupon). The coupon redemption page does not show several key terms that are only shown on the on the "irreversible" coupon 1) limit 1 coupon per product purchase - redemption page says "$5 off one pack of pampers or pants" while the coupon says "limit one manufacturer and one target coupon per item", these are two different statements and terms of use. Other retailers offer up to $20 off coupons, so given the redemption oage information it's assumed coupons could be stacked, until you reach the actual coupon. I feel this is a bait and switch tactic; 2) given the change in coupons terms pre and post purchase, the coupons should be refundable or exchangeable, but are not; 3) there's no mention of daily limit for redeeming rewards until after you reach that limit (5 coupons or $25 daily), another deceptive tactic.

  

  Business Response

  Date: 11/22/2023

  Thank you so much for the feedback regarding the Pampers Rewards App. We appreciate our loyal consumers and want to assure, this has been shared with the rest of our team. If they have additional questions, we'll be in touch.

  Thank you again. 

• Initial Complaint

  Date:11/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  P&g had a promotion that was going online for the first 500 customers that are caregivers that entered would recieve a ******* digital gift card that would be sent to your email , I entered the promotion and received an email that I would be receiving my gift card shortly I never received it reached out to the company and no one has reached or nor responded back .

  

  Business Response

  Date: 12/04/2023

  Thank you for reaching out and we're sorry for your disappointment in the Caregivers Promotions. As background, there were behind-the-scenes checks with IP addresses that impacted who qualified for the offer. We're sorry, with further review, you did not qualify. 

  Kind regards. 

• Initial Complaint

  Date:11/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order number is ******
  
  I placed my order on October 3rd 2023
  
  I ordered the **** toothbrush. When I received it, I found it to be not as advertised and faulty because it wasn’t cleaning well.
  
  I reached out to support on several occasions via email to return. They wanted me to pay for return shipping (even though it’s due to no fault of my own and even refused to refund me back to the payment of method even if I did choose to spend more money to mail back a faulty item).
  
  Was disregarded over the phone and on emails. Agents lied to me over the phone when I requested a supervisor to call and no one ever reached out. I mean, it makes sense since this company has 1 star ratings everywhere. In the end I purchased the same item from somewhere else and it worked fine. I didn’t have to go through this as a first time customer. I am disgusted and appalled. I want a prepaid return label and my money back ASAP!

  

  Business Response

  Date: 11/13/2023

  Thank you for contacting the Better Business Bureau (BBB) and Oral-B. We're sorry to hear about your disappointment. Please know it is very important to review the terms and conditions prior to placing order, but please be assured, we will share your feedback and disappointment regarding our Money Back Guarantee with my team.
  
  The Shop Policy on our website (****************) shows our return information. Our policy is to offer a replacement device in the event that your brush is damaged or you receive the incorrect item. If we do not have a replacement available, we would then issue a refund. If you are not satisfied with the device for any other reason, such as your unhappiness with the cleaning,  you will have to go through the Money Back Guarantee, which is refunded in the form of a prepaid debit card.  As part of the terms, the consumer is  responsible for the shipping cost when sending your brush to the Money Back Guarantee. However, as a goodwill gesture, we would be happy to refund the shipping cost. To that end, please keep an eye out for an email from us directly regarding the refund of the shipping costs for when you return the unit for the Money Back Guarantee.
  
  We thank you for reaching out to the Better Business Bureau (BBB) and Oral-B.
  

• Initial Complaint

  Date:11/02/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Proctor and Gamble sent me a $40 gift card to Replace defective diapers. They were for my granddaughter. I shipped out as I am in the navy. It was the beginning of covid I stayed out for 3 years coming back only sporadically. I did not get a chance to use my gift card. When I went to use my gift card, as I now am not active duty, my gift card is canceled for non-use. I phoned Proctor and Gamble three times getting nowhere with customer service that was far from accommodating and comprehendible. Please help me retrieve my $40 thank you

  

  Business Response

  Date: 11/08/2023

  Thank you for reaching out and we're sorry to hear you were not able to use the refund debit card prior to the expiration date and the grace period we allow the bank to provide. In reviewing our system, we were not able to find the original report, which means it may have been some time ago and no longer in our system. We do have your email in our system, however it was provided by another consumer, with a similar address to your, but different name and apartment number.  In order for us to consider your request, please provide photos of the front and back of the debit card along with a photo of your military identification for verification.

  We look forward to your reply. 

  Customer Answer

  Date: 11/10/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.   The photo was already provided to the Better Business Bureau. Please attend to the Better Business Bureau photo of the card. I provided them a photo back and front. I cannot add a photo to this file at this point.

  secondly I don't provide my military photo to anyone because of the high security necessary at this point. My military photo has nothing to do with the fact I did not cash the gift card in time nor do I feel comfortable spreading out my military identification over the web. Please be of good nature and reissue my gift card now that I am not shipping out for several months. Thank you. And yes I live with a relative and you have my address thank you

  Reject Business Response
  
  
  Regards,
  
  
  
  ***** *********
  
  

  Customer Answer

  Date: 11/10/2023

  I have attached the front and back of the card that was sent

  

  Business Response

  Date: 11/29/2023

  Thank you for your patience while we research the history on the debit card. As background, the debit card was sent in regards to a promotion, which are team does not have access to. The bank confirmed the card was not used, therefore, we are able to reissue as a onetime gesture of goodwill. Please know, the card will expire within six months, so please be sure to use it in a timely manner as we're not responsible for coupons and refunds that are not used by the expiration date. Look for it to arrive in about three full weeks. 

  We wish you the best. 

  Customer Answer

  Date: 11/30/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   I am assuming you have my correct address. **** ******* ****** **** ******* *** ****** *****. Also by the way that gift card was not from a promotion. That gift card was because I unknowingly purchased defective product and you folks refunded me the money for the defective product because I am a good customer. The store would not take the defective product back. So thank you again for my reimbursement and I will use the card immediately
  
  
  
  Regards,
  
  
  
  ***** *********
  

• Initial Complaint

  Date:10/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/23/2023 I purchased an **** * electric toothbrush directly through the **** * website to replace a previous model that had stopped working. Instead of purchasing through Amazon, I thought I would get better service directly through **** *, especially with a promised money-back guarantee. However, after receiving my order, I discovered that this model, that was a newer model than my old brush, was inferior to my previous version. It advertised a "travel case" that may as well have been a zip lock bag. Since I wanted a robust travel case that would also charge the toothbrush (imagine that), I started the process to request a return/refund. I quickly learned that the "money-back guarantee" is a fraud and a way to ensure you will never get your money back. I wanted to return and replace with an upgraded model with a charging travel case, paying the difference of Cours, however this is not an option. It is nearly impossible to make the request through the website or to find any information on returns (because they don't do true returns). I had to call the customer service number. They told me I had to print everything from my order, plus additional documentation and send the toothbrush and my "request for money-back guarantee" to this address and wait for a decision on whether or not my order qualifies. If it does qualify, I DO NOT get my money back. What I get is a "gift card" for the amount of my purchase. I've already read other reviews that say these gift cards are a joke and never work. In fact, even a Visa gift card is nearly impossible to use to purchase anything on line. I WANT MY MONEY BACK AS PROMISED TO MY ORIGINAL FORM OF PAYMENT. Plus I have to to pay for the return shipping to this mystery company that decides whether or not I even get the gift card. I'm now out the order amount of $142.66 plus additional return shipping. Order #****** for reference.

  

  Business Response

  Date: 11/02/2023

  
  Thank you for contacting the Better Business Bureau (BBB) and ******.
  
  We are sorry to hear that you are dissatisfied with your toothbrush. we are also sorry to hear about the difficulty finding the details of our return policy. I have included a link to our policy below. We strive to make products that make all of our consumers happy. However, we know there are times where that may not be the case. Therefore, we offer the 60 day money back guarantee, the terms of which are included in our Shop Policy.. If you search under Return/Refund Policy, you'll see we have a process for defective, damaged, or incorrect items received and then what you qualify for, which is the Money Back Guarantee. We're sorry you're disappointed with the terms and will express this with the rest of our team. As always, it is important to review the terms for returns prior to purchase.
  
  *****************************************************************************************************************************************************************************************************
  
  Please know that, our prepaid debit cards are readily used by our consumers. Further, if there are any issues with the card, the bank that issues the card is more than happy to assist. We do not foresee any issues with the card. Otherwise, we would expect to hear from more of our consumers.
  
  Again, we are sorry for your disappointment, and appreciate the opportunity to address your concerns. We hope you'll take advantage of the Money Back Guarantee.

  Customer Answer

  Date: 11/11/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ***** *********

  I did not received the prior messages regarding the response from the business regarding my complaint and now suddenly my complaint is closed. This was a long process only to be closed without my response. The company’s response was not acceptable. I suppose it is standard for them to blame the customer. Typical for large companies like this.
  
  

• Initial Complaint

  Date:10/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 10th, I returned a package containing three items to Gillette, a Proctor and Gamble subsidiary. The three items included a Heated Razor Starter Kit by Gillette Labs, a Heated Razor Charging Case, and Gillette Labs Blade Refills (16 Count). The original cost of the items was $280.00, but I used a 10% off coupon, which brought the total down to $252.00. However, I am owed a refund of $273.11, which includes tax. I generated the return label by visiting the company's website and requesting a return. I shipped the package back using the prepaid return label provided by Gillette, and USPS delivered the package to the company on October 10. It has been almost three weeks since then, but I haven't received any communication or refund from the company.
  
  I tried contacting the company, but every time I reach out, I’m met with a bot message saying, “I'm sorry, our live advisors are currently offline. Please come back again during our live chat opening hours – Mon-Fri 9 AM - 6 PM EST.” Unfortunately, I live on the West Coast and work from 7:00 a.m. to 5:30 p.m. PST, making it difficult to contact them.
  
  I have included several documents supporting my claim, and I believe the company has had enough time to process my refund. If they fail to act soon, I will be forced to contact my bank for assistance. The tracking number for the returned items is 92*********98*********. I kindly request the company to issue a refund of $273.11 as soon as possible. I have attached the necessary documents, including the email authorizing the return, the shipping label, my invoice, and the bot auto-response screenshot.

  

  Business Response

  Date: 10/31/2023

  Thank you for contacting the Better Business Bureau (BBB) and Gillette.
  
  We are very sorry to hear that you did not receive your refund for your returned order. Please keep an eye out for an email from us directly regarding your refund.
  
  Again, we are sorry for any inconvenience, and appreciate the opportunity to address your concerns.