Business Profile

Detergent

The Procter & Gamble Company

Headquarters

Complaints

This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

389 total complaints in the last 3 years.
138 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a pack of Gillette Mach 3 razors The razors all fell apart on the first use. The entire lubricent strips fell off on the first shave with each one and the razors cut me. The quality of their products seems to keep getting worse. I would just like a replacement. Also this is my second BBB complaint with this company since last year. As long as this company sells defective products that should of never left the factory, I will keep complaining when they fall apart. Gillette has no one but their selfs to blame for this. I would consider you review your QA department and check on the factory workers because that is where your problem is.
Business Response
Date: 04/10/2024
Thank you for reaching out and we're sorry to hear of your disappointing experience. In order to review previous correspondence and this case, we do need your full contact information. Please provide the BBB your full mailing address and once we have that, we'll be in touch.
Kind regards.
Customer Answer
Date: 04/10/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me.

Regards,

**** ****

in order for this to be complete, Proctor&Gamble require my address information to submit to them.

**** ****
*** ********** **
*** ***
*********** ** *****
Customer Answer
Date: 04/16/2024
Problem:
Since someone failed to do there job either P&G or BBB you need to figure this s**t out right now! I bought a pack of Gillette Mach 3 razors The razors all fell apart on the first use. The entire lubricant strips fell off on the first shave with each one and the razors cut me. The quality of their products seems to keep getting worse. I would just like a replacement. Also this is my second BBB complaint with this company since last year. As long as this company sells defective products that should of never left the factory, I will keep complaining when they fall apart. Gillette has no one but their selves to blame for this. I would consider you review your QA department and check on the factory workers because that is where your problem is.

Desired Resolution:
Replacement
Business Response
Date: 04/17/2024
Thank you for reaching out and we're sorry to hear of your disappointing experience with Gillette. We previously replied requesting more information because we do need your full contact information. Please provide the BBB your full mailing address and once we have that, we'll be in touch.
We hope to review the required information soon.

Kind regards.
Business Response
Date: 04/23/2024
Thank you for contacting the Better Business bureau (BBB), and Gillette.

We appreciate you for following up with your mailing address. Please look for a follow up email from our Gillette team with details about how we will assist.

Again, we are sorry for your disappointment and appreciate the opportunity to address your concerns
Initial Complaint
Date:04/05/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 23 2024 I set up my account and place and order through the P&G Tide replenishment service they offer in conjunction with GE. The confirmation email and the account page said the order would ship within 1-2 business days. By March 28th the order still hasn't shipped. P&G offers no phone number or any sort of customer service for this arm of their company, and only provide and email address that goes unanswered. I tracked down through their convoluted website a contact form where I got a response saying they had escalated the issue. On the 3rd I reached out as I had never gotten another response and was told they had escalated the issue a second time as the first time was never responded to. Never got a response again. I tried contacting corporate who was rude, kept talking over me, was condescending, and then hung up on me. After another call back I was told no one in escalations was available and my information would be forwarded to the fabric department who would call me back same day. Well I never got any calls back. So far I have received 1 bottle of fabric softener, still missing my two bottles of detergent yet their online system says my entire order was shipped and delivered, but only provided one tracking number which is for an 8lb box that contained my fabric softener.
Business Response
Date: 04/10/2024
Thank you for contacting the Better Business Bureau (BBB) and Tide.

We are very sorry to hear about your experience. Although we do not handle the Tide replenishment service directly, we have reached out to that team. We hope to hear from them shortly and will be in touch as soon as we have more information.

We appreciate your patience and the opportunity to address your concerns.
Initial Complaint
Date:03/16/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern,

I sent a package to Proctor and Gamble addressed to Jon M****** I included the two failed Glide dental floss dispensers. The letter was signed for on January 29, 2024 at 10:55 AM
I have not heard back as of March 16, 2024.
A) I want to know what they plan to do as I use many Proctor and Gamble products what they are going to do to rectify the dental floss issue that I experience with their product.
B) Why did I have no contact from my concern I sent to them.
C) I would like a refund on the two dental floss dispensers I sent you. (Not to mention that there are more from the past that I threw out.
****** *****
**** ********* *** ***** ** ***** ###-###-####
*******************
Business Response
Date: 03/19/2024

Thank you for contacting the Better Business Bureau(BBB) and glide

We are very sorry to hear about your experience with our floss. We also apologize for the lack of communication. It appears that your mailing did not reach the proper division, which is us, here at consumer relations.

Please know that, your experience will be shared with our Quality Assurance Team. Also, please look for an email from our Glide team, with details about how we can further assist.

Again, we are sorry for your experience and appreciate the opportunity to address your concerns.
Customer Answer
Date: 03/19/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

****** *****

Here is the file number #********.

I had to accept or decline the resolution

I declined as I have not received communication from Proctor and Gamble

I do not know where to enter this. I said I decline but I did not know where I could enter why

Please add this reason to the matter

And tell me that you have

****** *****
*******************
Business Response
Date: 03/25/2024
Thanks for sharing that you did not receive our email response. Please know, we sent an email on 3/19/24 with the subject line "Thanks for contacting Oral-B". If you could please check your email, including your SPAM and/or JUNK email, we would appreciate it.
Kind regards.
Customer Answer
Date: 03/25/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *****
Initial Complaint
Date:03/11/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased over $50 worth of P&G products to receive a $15 prepaid giftcard. I submitted my receipts online 1/2/24. I went online to check on my rebate several times but the Chatbot said I had to wait 6-8 weeks. I continued checking though since the first of 2 rebates didn't take long. Today I called customer service and was switched around 3 times before I talked to *******. She told me I never submitted the receipts and that I should have called back in January. i told her I didn't call because the chatbot said I had to wait 6-8 weeks. She told me there isn't a chatbot for rebates. I pulled it up as I spoke to her I read what it said. Then she told me I should have called the number on the rebate form. The rebate form does not show up for months after the rebate expired so how was I going to get that number? I buy a lot of P&G products monthly and am disappointed in this.
Business Response
Date: 03/13/2024

Thank you for contacting the Better Business Bureau (BBB) and P&G.

We are very sorry to hear that you did not receive your rebate. Although we do not work with promotions directly, we would be happy to assist. Please look for an email from our P&G Team with details about how we can help.

Again, we are sorry for your experience and appreciate the opportunity to address your concerns.
Customer Answer
Date: 03/25/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *** ******
Regarding Complaint ID: ********. I am sorry. I didn't realize I was supposed to respond. P&G has contacted me and said they would be sending a $15 virtual payment card. I am satisfied as long as I receive it. Thank you and sorry for the delay.

Sent from ***** *** ******
Initial Complaint
Date:03/11/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i placed an order on 2/19 with Crest, under the P&G family. I noticed a week later that the order was shipped, but had never arrived. I reached out to Crest via email and it took days to hear back and I was told that the order was sent back to Crest and I would be refunded when it got back to them. I then called Crest to confirm this information, and they told me that it wasn't true and the order was out for delivery and to wait until day or so. So I waited.... another week. I called and asked to speak with a supervisor who told me to just wait and the order should arrive, but when I told him the email I was sent about it being sent back to him he changed his story and said that was probably right and I couldn't get a refund until it got back to their warehouse. When I called USPS they said it should take up to 10 business days to get back to them so they should have received it. It has now been well past that amount of time, I'm having trouble getting back in touch with Billy, the supervisor. He said he would call me back, he hasn't - I've had to spend hours on hold and giving my case number. I need a resolution to this.

Order number: ******
Case number(s): ********, ********
Business Response
Date: 03/25/2024
Thank you for reaching out and we appreciate the opportunity we've had to work with you directly via email. We're sorry your order was returned and see where a confirmation email was sent to you on 3/21/24 advising the refund was processed and to allow 3-5 business days for it to appear. Please let us know if you it has not appeared by the end of this week.
Kind regards.
Initial Complaint
Date:03/06/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received these from ******* last week they’re the puffs ultrasoft six pack. They’re cut in half are in thirds when I pull them out of the box. This is the third box I’ve opened and about 15 out of each box is like this. This is the first time this has happened. Please advise.
Business Response
Date: 03/06/2024
Thanks for reaching out to the Better Business Bureau, and Puffs. We’re sorry to hear about your experience with your latest purchase of Puffs.

Our products go through many quality checks to ensure they arrive and stay in the best possible condition. Thank you for taking the time to let us know about this. Please keep an eye out for an email from us directly regarding compensation.

Again, we are very sorry for your experience, and appreciate the opportunity to address your concerns.
Initial Complaint
Date:03/05/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Proctor and Gamble had a P&G ****** Spend $100, Get $25 program with a limit of two ****** ships Cards per membership number valid from 8/28/2023-9/24/2023. I had purchased P&G products on September 23, 2023, which rendered after discounts and before taxes/shipping costs $211.67.

I did receive (1) physical $25 ***** Shop Cards, however, I purchased P&G products on September 23, 2023, which rendered after discounts and before taxes/shipping costs $211.67. According to P&G ****** Spend $100, Get $25 2023 program, I should have received (2) physical $25 ***** Shop Cards.

Please refer to my attached "Proctor and Gamble Complaint" word document for specifics regarding my complaint.
Business Response
Date: 03/13/2024
Thank you for contacting the Better Business Bureau (BBB) and P&G.

We are very sorry to hear that you did not receive your $25 rebate. Although we do not handle this promotion directly, we would be happy to assist. Please look for an email from our P&G team, with details about how we can help.

Again, we are sorry for your experience and appreciate the opportunity to address your concerns.
Customer Answer
Date: 03/14/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** *****
Initial Complaint
Date:03/02/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It's very unfortunate that I've had to go through this twice. I have been stacking my pampers diapers points to get a good amount of cash off coupons. I had received a $5 off for diapers as a gift and for whatever reason it did not work. It was embarrassing standing at the register redeeming different points so I would be able to have enough for my purchase. None of my rewards or gifted coupons worked and I ended up having to change what I was purchasing. Again this is the second time this has happened to me while at the register paying. Customer service does nothing to help. I've had my coupons expire because this happens and I get no help from pampers.
Business Response
Date: 03/12/2024
Thank you for contacting the Better Business Bureau (BBB) and pampers.

We are very sorry to hear about your experience with our rewards program. Please look for an email from our Pampers rewards team with more information on how we can assist.

We appreciate the opportunity to address your concerns
Customer Answer
Date: 03/17/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
I feel as though this does not make up for what I've lost in coupons and rewards. And another issue is that they never work when being redeemed then they just end up expired because it's exhausting to deal with.

Regards,

******* ********

Business Response
Date: 03/22/2024

Thank you for reaching back out to the Better Business Bureau (BBB) and pampers.

We are happy to hear that you received your pampers reward. We are also sorry for your continued disappointment. Please know that, all of this feedback will be shared with the rest of our team. We requested screenshots previously so that, we could continue to troubleshoot the issue. If you could provide those screenshots, we would be more than happy to look into this and further assist.

Again, we are sorry for your experience and appreciate the opportunity to address your concerns.
Initial Complaint
Date:02/27/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
P&G LAUNDRY REBATE WAS REJECTED I PURCHASE ALL THE ITEMS WERE LISTED AS VALID REQUIRED TO QUALIFY FOR THIS REBATE, BEFORE THIS REBATE BEEN SUBMITED ALL WENT FINE BECAUSE ****** IS A VALID SHOP IM VERY DISAPPOINTED BECAUSE I THINK P&G WILL TREAT ALL CONSUMERS THE SAME WAY BUT IM BEEN FEELING AS YOUR FULFILLMENT COMPANY DISCRIMINATED AGAINST US I HOPE I COULD RECEIVE MY $10 DEBIT CARD SOON THANK YOU
Business Response
Date: 02/28/2024
Thank you for contacting the Better Business Bureau (BBB) and P&G.

We are sorry to hear of your experience. Although we do not handle promotions, directly, please look for an email from our consumer relations team, with details about how we can further assist.

We appreciate the opportunity to address your concerns.
Customer Answer
Date: 03/05/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *******
Initial Complaint
Date:02/26/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
P&G advertise rebates at local stores, such as purchase $50 in their products and get a $15 rebate card. for 9 months I have been trying to collect the $15 gift card. I have attempted to chat with them, call them, email them and either I receive no response or am told to wait 6-8 more weeks each time. This time, I was told by their agent that I waited far to long as it is now 9 months and they cannot access the rebate anymore and I should have contacted them sooner!. I have been contacting them and get bounced around to different departments or given different numbers to call. I tried calling PG themselves but they say that the rebate team is a different entity and they cannot help me as a company. I just want the gift card mailed or a check sent for the $15 owed.
Business Response
Date: 02/26/2024
Thank you for reaching out and we're sorry to hear of your disappointing experience with a promotion, we'll be happy to assist you. We were not able to find a contact in our P&G Consumer Relations database for an inquire from you using your email address, so it sounds like you may have been working with the Promotions Team that handles these. Since we do not have access to their records, we'll need to reach out to them directly to investigate this. If you would please reply with your full mailing address since that did not come through the report, we would appreciate it.
We look forward to hearing back from you.
Customer Answer
Date: 02/27/2024
I was asked to respond to the business but I did not see a way to do so. They asked for my mailing address which is *** ******** ** ******* ** *****

Business Response
Date: 02/28/2024
Thank you for contacting the Better Business Bureau (BBB) and P&G.

We are sorry to hear of your experience. Although we do not handle promotions, directly, please look for an email from our consumer relations team, with details about how we can further assist.

We appreciate the opportunity to address your concerns.

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