Complaints

This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  The Procter & Gamble Company

  2 Procter & Gamble Plaza Cincinnati, OH 45202

  
• 

  Procter & Gamble

  P.O. Box 18647 Greensboro, NC 27419

• 

  P G & Co

  P.O. Box 2855 Sequim, WA 98382-2855

• 

  Procter & Gamble Mfg. Co.

  3875 Reservoir Rd. Lima, OH 45801

• 

  The Procter & Gamble Company

  301 E 6th St Cincinnati, OH 45202-3339

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Procter and Gamble involved in a marketing ploy with application called ******, to lure
  customers by promising a cash back for purchasing their products.
  Unlike coupons, where customer get discount upfront, this so called cash back paid after the
  purchase was made and apparently not guaranteed even though you followed the rules.
  I purchased Crest Toothpaste and submitted to for cash back, but Procter and Gamble agent ****** refused to pay,, despite contacting customer service and resubmitting my receipt several times, so I am out $6.50 since I already purchase the product.
  I believe Procter and Gamble ultimately responsible to pay.

  

  Business Response

  Date: 05/14/2024

  Thank you for your loyalty to Crest and we're sorry for your disappointing experience. Please know, while we understand the company ****** may be using our products as incentive, it is not in association with our company so we cannot assist.

  We hope you can find a supervisor within ****** that can assist you further.

  Kind regards. 

• Initial Complaint

  Date:05/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  P&G has been letting their Crest toothpaste product be used by third parties for unlawful torture purposes by deliberate contamination of Crest toothpaste by Jane Doe and others which has been causing me harm to my health such as gagging and choking everytime I brush my teeth.
  I have previously emailed Complaints by email to CEO *** M****** and customer service to request third parties to cease and desist from using their toothpaste product for causing Complainant harm in manner that violates the patented best mode use of Crest toothpaste.
  Jane Doe and others have been systematically using Crest toothpaste in a way that is ethically and legally unlawful and morally irresponsible in a manner that constitutes misleading advertisements and consumer fraud. Therefore, Complainant request the Company to legally enforce the prevention of the use of Crest toothpaste in an illegal manner that jeopardizes consumer public safety in underserved communities against patrons living in Underserved communities, including ordering tamper proof sealed toothpaste for all toothpaste, and color changing toothpaste that changes color upon contamination, so unsuspecting patrons are not exposed to concealed harm. Complainant also requests for the firing of CEO *** ******* for failing to respond to previous email Complaints regarding the illegal use of their product and consumer fraud and misleading advertisements that allege consumer safety is their top priority.

  

  Business Response

  Date: 05/06/2024

  Thank you for reaching out to the Better Business Bureau and to P&G directly. We're sorry to hear of the issues you've had and that you're disappointed with our handling. As background, we do follow all requirements for the packaging of our toothpastes but have shared you'd like additional seals on the tube.

  Based on the following that you shared directly with our company, "Therefore, I am requesting
  your corporation to enforce your patent rights to prevent your product from
  being used for criminal purposes to cause me harm everytime I purchase
  toothpaste from the local stores, after I come back home to my residence. 
  There is a person living in my residence and other tenants who have been using
  your product to inject harmful biological and or chemical agents in my
  toothpaste and possibly food and beverages you manufacture to expose me to
  disease, by making illegal entry into my place of residence," We do recommend you work with your local Law Enforcement/Police regarding the claims that a person/s in your residence is manipulating the products you purchase. 

  We wish you the best.

   

  Customer Answer

  Date: 05/20/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ****** *****

  Hi Sir/Madam,
  
  No response from P and G was recorded by me. Kindly reopen the complaint. Thanks.
  
  ******
  
  

  

  Business Response

  Date: 05/20/2024

  Thank you for reaching out to the Better Business Bureau and to P&G directly. We're sorry to hear of the issues you've had and that you're disappointed with our handling. As background, we do follow all requirements for the packaging of our toothpastes but have shared you'd like additional seals on the tube. We are sorry, but we cannot assist you with this issue. 

  
  Based on the following that you shared directly with our company, "Therefore, I am requesting your corporation to enforce your patent rights to prevent your product from being used for criminal purposes to cause me harm everytime I purchase toothpaste from the local stores, after I come back home to my residence.  There is a person living in my residence and other tenants who have been using your product to inject harmful biological and or chemical agents in my toothpaste and possibly food and beverages you manufacture to expose me to disease, by making illegal entry into my place of residence," We do recommend you work with your local Law Enforcement/Police regarding the claims that a person/s in your residence is manipulating the products you purchase. 

  
  We wish you the best.

  Customer Answer

  Date: 06/10/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ****** *****

  I oppose PNG response. Their advertisement that they ensure the safety of their toothpaste is misleading, since it has caused me injury regarding four years or more of gagging, and mucus production, and runny nose after brushing with the Crest product, due to the Company's failure to prevent illegal use of their product by unauthorized third parties. PNG have the legal right to prevent their product from being used inappropriately by third parties, however they have failed to do so. Email Complaints to CEO and customer service were sent several times in the past to no avail, since no responses were made to Complainant to remedy my public safety complaint. Thanks
  
  ******
  

  
  

   

• Initial Complaint

  Date:05/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order through the Braun website for a Series 9 Sport Electric Shaver in the amount of $158.24 with tax on April 20th, 2024. The order number was ******.
  
  I received an email from Braun on April 22, 2024 that my order, ******, was cancelled and that I would not be charged. I asked my wife to try ordering again through their website with a different payment as I thought it had to do with my bank originally flagging the charge as fraudulent that caused the order to cancel. Her order number was ****** on April 22, 2024, also in the amount of $158.24.
  
  Both orders were then charged and both orders shipped. My wife and I have been trying for the past week to process a return for the duplicate item, but their website customer service chat option never has a representative available, and their customer service phone number gives an error message and disconnects. There is no option after creating an account on the website to start a return either.

  

  Business Response

  Date: 05/03/2024

  Thanks for reaching out to Braun and the Better Business Bureau. 

  We appreciate you reaching out to us directly yesterday (05/01/2024). We're sorry for any technical issues and have sent you a return label so you can return the duplicate order. Once we receive the order back, we'll issue a full refund back to your original payment method.

  We appreciate the opportunity to address your concerns.

• Initial Complaint

  Date:04/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought it every month Charmin Flushable Wipes, and it cost me $240,00 for the plumbing.
  I trusted the company and I made a big mistake, it cost me $240,00
  also, my bath has a lot of water and my toilet, I can't take a shower I have the pictures

  

  Business Response

  Date: 05/06/2024

  Thanks for reaching out to the Better Business Bureau (BBB) and Charmin. We’re sorry to hear about this experience.
  
   
  
  Charmin products are extensively evaluated to ensure they will not cause damage when used as directed.  We’ve performed extensive testing to make sure that, when used as directed, our flushable paper products are fully flushable as well as safe for properly installed, maintained, and functioning household plumbing systems and publicly owned treatment works. Please note our Charmin Fresh mates packaging references the following: for best results, flush only 1-2 wipes at a time.
  
   
  
  I’d like to share some information that might explain why flushable paper products can mistakenly be blamed for causing a clog. When auguring pipes, the cause of the blockage will likely be pushed down the drain, whereas tissue, wipes, and other flushable products that back up behind the blockage can adhere to augers and be pulled out. This visible tissue, wipes, etc. can be wrongly assumed to be the cause when, in fact, the real blockage may have been pushed down the drain. In addition, augering, while efficient in treating most plumbing blockages, doesn’t allow a plumbing professional to actually examine the condition of drain lines i.e., calcification, organic buildup, or mineral deposits. These types of blockages and backups may occur naturally over time. Pipes and drains of all types need to be maintained on a regular schedule to prevent blockages from tree roots, grease buildup, calcification, and general issues associated with age and environmental conditions. In addition, flushing habits and the slope of plumbing drains and lines can be factors.
  
   
  
  Please look for an email from our Charmin team with further details about how we can assist.
  
   
  
  We appreciate the opportunity to address your concerns.

• Initial Complaint

  Date:04/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB: Is this the same company who ownes Tide? If it is not, can you point me in the correct direction?
  
  Company:
  On March 28 of 2024, I bought a small package of Tide Pods "Spring Meadow Scent".
  I found out about couple days later that they did a "Class 1" recall with some of the product, my package of the "Spring Meadow Scent" was/is part of the recall.
  See link for the press release:
  ****************
  
  It does say that my Tide Pods bag of "Spring Meadow Scent" is part of the recall.
  
  Let a good person, I filled out the recall form on their website to start the recall process of the item I bought.
  1 or 2 days ago, I got an email from them refusing to process my recalled package of the Tide Pods "Spring Meadow Scent".
  
  As far as I know, no company has the authrity to refuse to process something that has been "Recalled".
  Not to mention that all of the retailers out there is no longer selling any of the products that has been "recalled", that is including the "Tide Pods Spring Meadow Scent".
  
  They advertise that they are "offer replacement packaging as well as a prepaid debit card for the value of your purchase price" as indicated with this link.
  ****************
  
  
  As advertise, they owe me a product replacement and a prepaid debit card of my purchase price.

  

  Business Response

  Date: 04/24/2024

  Thanks for contacting
  P&G regarding the Tide recall to verify if you have an affected package and
  we’re sorry for any confusion. Again, we want to reassure you that this only
  certain bags of the product and only the packaging only, the product inside of
  the bags are safe and effective to use. As background, the product is made at more
  than one location and the issue only occurred on one line, at one plant, during
  very specific productions days. Based on the photo you provided us directly;
  your product was not made or packaged at the plant with the issue. The full
  production code provides details on the day, time, plant location, and line the
  product was made on, which is how we are able to identify impacted packages and
  exclude other packages.
  
  Our priority is the safety
  and confidence of consumers and we’re glad to confirm, your package is not
  impacted, but again, even with impacted packages, the Pods are safe to use. 

  Kind regards. 

  Customer Answer

  Date: 04/24/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

  No company has the right to refuse to process recalled products.

  ****************

  
  Regards,

  
  
  
  ****** *****
  
  

• Initial Complaint

  Date:04/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased the secret outlast deodorant from Costco. I started using it and immediately developed a chemical burn. It blistered and became painful to move my arm or even have my arm at my side. My roommate used a deodorant from the same pack and developed the exact same reaction. I called secret and told them my complaint and they did nothing. They said they would mail me a $15 voucher within the next 5-7 days. It is now a month later and I am yet to receive anything or be contacted by them. This is also outrageous because they are not even giving a full refund for the price of the product. I am extremely disappointed and upset that their product caused me and my roommate extreme pain, and they did not care nor did they do nothing about it.

  

  Business Response

  Date: 04/23/2024

  Thank you for reaching out to both Secret and
  the Better Business Bureau and again, we’re sorry to hear what happened with you and your roommate. This isn’t
  the experience we want you to have, and I understand your concerns. We want all
  of our consumers to notice a positive difference from using one of our
  products, so your report is disappointing. I’m glad you let us know, and you
  can be assured we previously shared your comments with our Health & Safety
  Team and with the rest of our Secret Team.
  
  I want to assure you, we thoroughly evaluate our
  products to be safe when used as directed, and we maintain an ongoing
  monitoring program for quality and safety. As such, we take your report very
  seriously and appreciate that you took the time to get in touch. While all our
  ingredients are thoroughly evaluated to be safe and effective when used as
  directed, we recognize some people may have personal sensitivities and cannot
  tolerate a particular ingredient or formulation. If you haven’t already, we
  recommend you discontinue using the product. Also, if needed, you can find the
  ingredients listed on the product container or smartlabel.org. We do ask that you save any remaining
  unused product and packaging for 2 to 3 weeks in case we need more information. 
  
  Finally, I am sorry you didn’t receive the mailing
  we sent within the expected 7-10 business days, we did confirm it was sent to
  the address provided to us and the BBB. 
  We are happy to issue a new mailing with a refund of $17 in the form of a prepaid debit card for the
  purchase price. Please look for it to arrive in the next 7-10 business days but note, it could take up to 15 business days dependent on mail service.
  
  We hope this finds you both doing well. 

• Initial Complaint

  Date:04/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  tide pods are ruining all of my clothes with spots that won't come out! I never would’ve guessed that it was the tide pods.

  

  Business Response

  Date: 04/29/2024

  Thank you for contacting the Better Business Bureau (BBB) and Tide.
  
  We are very sorry to hear about your experience. Please look for an email from our Tide team with further details about how we can assist.
  
  We appreciate the opportunity to address your concerns.

• Initial Complaint

  Date:04/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a warranty claim with braun and sent my device in for repair. Everytime I have tried to contact braun for an update, they asked me to contact a third party and refused to give me information.

  

  Business Response

  Date: 04/25/2024

  Thanks for reaching out to the Better Business Bureau and Braun.
  
  Thank you for calling us directly in the past regarding the status of your device and I'm glad we were able to confirm it was returned to you. Please note in the future, we recommend calling the service center directly for a faster response to check the status of your repair, as this information is not available to us in Consumer Relations.
  
  We appreciate your loyalty, and the opportunity to address your concerns

• Initial Complaint

  Date:04/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this company about a defective product that I purchased from them. They were replacement heads for their IO electric toothbrush.
  The cost was $30 for two of these replacement heads both of which were defective and I sent their company a photograph of how they replacement heads were breaking. Prior to this complaint, I had owned one of their electric toothbrushes for over 15 years with no problems whatsoever. I believe that both of these replacement heads were defective.
  When I contacted their company, they sent me a coupon for up to $30 but in order to use that coupon I would have to pay additional money due to the fact that the coupon stated four replacement heads.
  I attempted to use that coupon at several stores, but they refused the coupon because it was not valid.
  I contacted the company again and complained that their coupon did not work and that I was not about to pay more additional money on my end in order to get to replacement heads as replacement for the two defective heads that they sold me.
  They wrote back to me and told me that they were going to send me a debit card for $30 which I agreed to and which I received several weeks later. I attempted to use that and that card failed in case my own credit card was charged $30 even after I followed the procedures to pay with a vendor debit card.
  I wrote back to the company and told them at this point. The only thing I would accept from them as a check for the replacement heads and they told me I needed to contact their bank. This is horrible, horrible customer service, especially for an item that in the past, I loved. They coupon failed and their debit card failed and they need to take ownership for that and refund me to replacement heads or $30.

  

  Business Response

  Date: 04/23/2024

  Thanks for reaching out to the Better Business Bureau and Oral-B. We're sorry to hear about this experience.
  
  While we don't have access to the card information, we did reach out to the bank, and they show some spend activity on the card. Please call the card services to check the remaining balance on the card so you know the exact amount available to spend. Once you have that information, you can use the rest of the balance at a local retailer. It is important to let the cashier know the exact amount on the card so they key that exact amount in to come off of the card, then the remaining balance of the purchase can be paid with another form of payment.
  
  We appreciate your loyalty, and the opportunity to address your concerns.

  Customer Answer

  Date: 04/23/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  the Company initially sold me two defective replacement brush heads. They did attempt to rectify the situation by sending a coupon for up to $30.00 which was rejected by several retailers. In order to use it online I would have had to purchase a 4 pack and use more of my money-not acceptable.

  the company then tried to rectify that situation by sending me a debit card for $30.00 which I then attempted to use online following Amazons guidance for vendor debit cards. The card was declined weeks later and my own default credit card charged. That’s TWICE this company has failed to rectify.

  they wanted me to call the bank and inquire why the card did not go through. I AM NOT THEIR SECRETARY. I’ve been very patient with them through this whole process. I AM THE CUSTOMER IN YHIS EQUATION. I would send their DEFECTIVE CARD back to them but after the Amazon order appeared to go through I shredded the card.

  
  
  Regards,
  
  
  
  **** ******
  
  

  

  Business Response

  Date: 05/01/2024

  Thank you for reaching out and we're sorry for the continued disappointment. It is important to share that we do not have any other forms of compensation beyond coupons and the prepaid debit card. The card does show spend activity on it, so it is active and working. We would recommend confirming the balance via the automated number on the card and using it for the purchase of another item at your local retailer. As with most debit cards, since the purchase will be denied if the purchase amount is higher than the amount available  on the card, please be sure to advise the cashier the amount that is on the card. This will allow them to put that specific amount in to be deducted from that card, if the overall purchase is higher, the rest can be paid with another form of payment.

  We hope this helps resolve the issue. 

  Customer Answer

  Date: 05/01/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  I no longer have the debit card. I shredded it several days after I made the purchase. It was not automatically denied. If the card shows spending activity on it it’s because you sent me a card that had already been used. 
  

  if you cannot compensate me by check you can send me another debit card for $30..I will ATTEMPT to use it somewhere else where I do not have a default card on file where I can be charged personally.

  It’s your responsibility to contact the bank from the first card and find out why it was declined….not mine.

  Regards,
  
  
  
  **** ******
  
  

  

  Business Response

  Date: 05/07/2024

  Thanks for reaching out to the Better Business Bureau and Oral-B.
  
  Please keep an eye out for an email from us directly regarding the prepaid debit card.
  
  We appreciate your loyalty, and the opportunity to address your concerns.
  

  Customer Answer

  Date: 05/07/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

  Thank you…this resolution is based on if I receive the card and if it is not declined by the bank.

  This all could have been avoided if you simply did the work and found out why the first card was declined and issued a new one. I’m the customer in this equation,Thank you 

  ****
  
  
  
  Regards,
  
  
  
  **** ******
  
  

  Customer Answer

  Date: 01/09/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  Problem:
  -Purchased IO Toothbrushing for over $100. -Previously filed a complaint due to defective product-3 broken brush heads. Now this unit has broken 5 new brush heads. Either the sonic action snaps the magnet off or the magnet is too strong. -I have come to the conclusion that this style is defective or this unit is. -Photos-I take great care of my belongings. There is not a scratch on this toothbrush, and as you can see the brush head is brand new. -In the photo, you can also see the silver detail peeling off. It’s not even metal. It’s just some cheap chrome colored plastic. Is this what we get for over $100? -in the photo, you can also see the magnet sticking to the toothbrush itself. This is how I find out that the head is broken. Five times the toothbrush stopped working and this is why. I pay close attention to the pressure light so it’s not my error. Again, I believe the sonic action is too strong or the magnet itself is too strong. -as I stated in my previous complaint, this is the second Oral-B toothbrush I have ever owned. The first one lasted me for over 10 years and I loved it. I was really excited to spend the money on the IO but now after owning it, I couldn’t be any more disappointed. -I will send you the defective unit and I am asking for a replacement unit in either the Genius (in black) or Pro line (in black). I do not want the replacement toothbrush to be sonic. I again I don’t believe that oral B has mastered the sonic action of this toothbrush which continually leads to the unit being defective or possibly the strength of the magnet.
  
  
  Desired Resolution:
  Exchange
  
  
  
  
  Regards,
  
  
  
  **** ******
  
  

  

  Business Response

  Date: 01/14/2025

  Thank you for reaching back out to the Better Business Bureau (BBB) and Oral-B. We’re sorry to hear that you’ve had brush heads break.
  
  Our products go through many quality checks to ensure they arrive and stay in the best possible condition. Thank you for taking the time to let us know about this. Since the issue is continuing to happen, it’s possible the issue lies within the handle itself, and not the brush refills. We offer a two year warranty from the date of purchase, so long as you have your receipt, which will cover a replacement.
  
  If you have the receipt and printing capabilities, please go to our service.oralb.com website to print a pre-paid shipping label. Here's a direct link: ****************
  
  Once you're on the website, follow these instructions. 
  Choose your Region, Country & Language.
  Click "Troubleshooting."
  Enter the 4-digit Type number for your toothbrush which is located on the bottom of the handle. Click "Next." If you don't have the Type number, you can also choose your product from the list. Click "Next," choose your specific product, and click "Next." 
  On the "Troubleshooting" page, you'll find a list of troubleshooting options. In order to proceed, you must click on one of those options and tick "No" next to “Did this fix the problem with your device?”
  A "We are sorry that we could not help you yet. Please choose your next step?" pop-up will appear. Click "Send in the product."
  Complete the fields on the "Issue Description and Service Registration" page and click "Next".
  Click "Upload proof of purchase" or "Other document" and add your receipt. Click "Next."
  Complete the fields on the "Contact details" page and click "Next". 
  A summary screen containing all your information will appear. You can modify if needed and then click "Submit" when you're finished. This creates the Service Order for the pre-paid label.
  The next screen will show your booking reference number. You can now print your pre-paid mailing label. It will also be emailed to you if you provided your email address.
  
  If you're unable to complete the steps above, or do not have access to a printer, please send your toothbrush to the Service Center for your area.
  
  Braun/Oral-B Service - ****: Servicing these states: **
  Address:
  ********** *********
  ***** ******* ****
  **** ******* ****
  ***** ***** ** *****
  
  
  Braun/Oral-B Service - ***** Servicing these states:  *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** **
  Address:
  ******** *********
  ***** ******* ****
  *** **** *****
  ********** ** *****
  
  
  Braun/Oral-B Service - *****: Servicing these states: *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** **
  Address:
  ****** ******
  ***** ******* *****
  **** ***** **** **** ***** *
  *********** **  *****
  
  
  Below are important tips to keep in mind when sending in your product:
  Any warranty service request must be accompanied by a copy of the original sales receipt. Be sure to keep a copy for your records as well. 
  All products sent in must be well packaged and shipped in a box suitable to withstand normal freight handling.
  We recommend insuring your package and shipping it using a carrier who can provide tracking (**** *****, etc.). We are not responsible for lost or misdirected mail.
  Please include all system components (toothbrush handle, charger, power cord, SmartGuide). You do not need to include accessories like the brush heads or refill stand. 
  It’s very important to include a note with your product including your full name, complete mailing address, phone number, email address and a brief explanation of the problem you’re having with the product.
  
  The Service Center will email you with updates once your product is received and when it's ready to be returned with tracking information. Please note: if the product is determined to be out of the warranty period or the warranty has been voided, a quote for the service and the cost of shipping it back to you will be sent to you for approval and payment prior to any service.
  
  Again, we are sorry for your experience and appreciate the opportunity to address your concerns.
  
  
  

  Customer Answer

  Date: 01/14/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

   registered this product on the Oral B app in May of 2021. As I have stated before, my previous Oral B toothbrush lasted for over a decade, I was waiting for it to fail so I could justify spending over $100 on the IO. In fact it never did fail when I bought the IO, that’s how great it was. Given that, I did not hold on to my receipt. My registration with Oral B may have that information under **********************.

  I never thought the IO would be so cheap and break 5 heads and have parts of the finish start to peel off. I blame the cheap manufacturing and the “sonic” ability of this toothbrush. It cannot be a coincidence that 5 NEW brush heads have broken and the magnet stuck to the body of the toothbrush. Look at the pictures again.

   

  I am happy to send it back to you in exchange for the Genius or Pro toothbrush in black-cheaper in cost to the IO. Once I send back the IO you can examine it and find out why it is DEFECTIVE.
  
  
  
  
  Regards,
  
  
  
  **** ******
  
  

  

  Business Response

  Date: 01/17/2025

  Thank you for reaching back out to the Better Business Bureau (BBB) and Oral-B.
  
  Again, were very sorry to hear about the issue you are having with your Oral-B toothbrush. After looking into this further, your brush appears to be beyond our two-year warranty for service. However, because we value you as a consumer, please look for an email from our Oral-B team with further details about how we can assist
  

  Customer Answer

  Date: 01/18/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** ******
  

  Customer Answer

  Date: 04/14/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  Problem:
  Initially contacted Better Business Bureau about IO Toothbrush being defective and breaking brand new replacement brush heads. The company sent me a **** gift card which wound up being declined when I tried to use it. Then contacted the company again and they sent me another card which did work. The defective toothbrush kept breaking brand new brush heads at $30 a pop for three of them. As of today’s date, this toothbrush has broken five brand new brush heads. I contacted the Better Business Bureau again who put me in touch with the company they offered to have the brush repaired and they gave me an address to send it to. I spent $11.40 on shipping to the address they gave me and my package was returned today saying that it was refused and that it could not be forwarded. So once again, Procter & Gamble and their lackadaisical Customer Service fails. I spent close to $150 on this brush. I felt comfortable buying it because the electric I had before by Oral-B lasted for a decade. This one is defective and this company has done nothing but give me the runaround. In the previous better business complaint, I offered to accept an exchange for a different model, but this company chose to offer me a repair which wound up failing once again as the package was returned to me today unable to be forwarded or refused by the repair service. What the heck is going on
  
  
  Desired Resolution:
  Exchange
  
  
  
  
  Regards,
  
  
  
  **** ******
  
  

  

  Business Response

  Date: 04/23/2025

  Thank you for reaching back out and we're sorry for any confusion. As goodwill, in January we provided a code to have your out of warranty brush reviewed at the Service Center, based on the postage date on the box, it appears you weren't able to send the package in January but instead it was sent in April.  In that time, the Service Center no longer provides service, which why your package was returned. You can now send your device to the address below using the same code we provided as a gesture of goodwill.

  Braun-OralB Service
  *** ********* ******* *********
  **** ********** ***** **** ***      
  ************** ** *****

  King regards. 

  Customer Answer

  Date: 04/23/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  I am disabled and there was NO information on your instructions that it had to be mailed within a specific time frame. I got to the post office when I was able to get there. I have included your email with the instructions and there is no information in that email that it had to be mailed in January. The business did did not even open the package and read the letter that I sent with the photographs. They just automatically rejected it. If there was some issue with the date that it was sent the business could’ve easily picked up the phone and called me because I included my phone my email and my address. So I’m sorry I do not believe that the business rejected my package because it was not sent within a fictional timeframe. I will send a toothbrush to the address you provided at my convenience and now you owe me $11.40 for the postage for the package that was rejected. And please stop saying that you’re doing me a courtesy by allowing it to be serviced. You sold me a defective product you should stand by it.
  
  
  Regards,
  
  
  
  **** ******
  
  

  

  Business Response

  Date: 05/01/2025

  Thank you for writing back and we're sorry for any confusion. Generally, there is not a timeframe, but the Service Center we worked with unexpectantly closed and packages were sent back to the sender.

  Again, please accept our apologies. 

  Customer Answer

  Date: 05/02/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  I will send the toothbrush to the repair center address you gave me as soon as I am able

   

  Braun-OralB Service
  *** ********* ******* *********
  **** ********** ***** **** ***
  ************** ** *****

  but you still owe me $11.40 for the postage I paid for the first package to be sent to a repair center that you no longer work with. I refuse to be out $11.40 and then have to pay another shipping fee to send it to a repair center that you are currently working with. I will accept a **** gift card in that total at which point I will send the package to the address above.

  I have included a picture of the refused package the first time I tried to send it, which clearly shows the postage I paid.

  
  
  
  
  Regards,
  
  
  
  **** ******
  
  

  

  Business Response

  Date: 05/05/2025

  Thanks for reaching out and we're glad you're sending the package when you are able. We did issue a debit card for $11.50 in mid-April, it should be reaching you in the coming days. Please let us know if you've not received it my May 20th.

  Kind regards. 

  Customer Answer

  Date: 05/05/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

  I hope that the repair center that you gave me will accept the toothbrush for repair. I did receive the ********** gift card today thank you.
  
  
  
  Regards,
  
  
  
  **** ******
  
  

• Initial Complaint

  Date:04/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been using Tide liquid for as long as i can remember. I use the 208oz plastic bottle with the push-button spout. The bottle i'm currently using leaks, if not stood up after every use. I've never had to do this for all the years i've used this product. Is there a fix for this problem? The spout is tight. And locked into the correct orientation. It does not appear to be cross threated and i don't observe any cracks on the bottle or the spout.

  

  Business Response

  Date: 04/12/2024

  Thanks for reaching out to Tide and the Better Business Bureau. We're sorry to hear that your Tide container is leaking.
  
  Our products go through many quality checks to ensure they arrive and stay in the best possible condition. Thank you for taking the time to let us know about this. We know that at times, there can be some occasional damage to our packages during shipping. Our packages are designed to withstand a certain amount of wear and tear. Even so, plastic packaging may become damaged or break if it's dropped, especially if it lands on a seam or corner, or it may even affect the spout.
  
  Please keep an eye out for an email from us directly regarding compensation.
  
  We appreciate your loyalty, and the opportunity to address your concerns.