Complaints

This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Procter & Gamble Company has 34 locations, listed below.

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• 

  The Procter & Gamble Company

  2 Procter & Gamble Plaza Cincinnati, OH 45202

  
• 

  The Procter & Gamble Paper Products Company

  Route 87 PO Box 32 Mehoopany, PA 18629

• 

  Procter & Gamble

  6200 Bryan Park Rd. Browns Summit, NC 27214

• 

  Procter & Gamble

  3701 Monroe Hwy Pineville, LA 71360-4112

• 

  Old Spice Custom Built

  Po Box 670845 Chugiak, AK 99567-0845

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Cascade powder dish soap and it stained all my dishes. I want a refund for my soap in cash and payment for all my previous ruined dishes.

  

  Business Response

  Date: 02/28/2024

  Thank you for contacting the Better Business Bureau (BBB) and Cascade.
  
  We are very sorry to hear about your experience. We will be issuing a refund for the product of $10 via a prepaid debit card. You can expect it to arrive in the coming weeks. Also, we appreciate you taking the time to share information with our damage claim team , they will be following up with next steps.
  
  Finally, we hope you will use the coupon to give Cascade another chance. We appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 03/22/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ***** *******

  Per 3/22/24 email from customer:

  Hello,
  
  This wasn't resolved.
  
  ***** *******
  

  
  

  

  Business Response

  Date: 03/25/2024

  Thank you for replying back to the BBB. Our response to your claim was sent via postal mail on 3/8/24, we're sorry if you're unhappy with our findings. In the event you would like to start a physical claim, so the individual product and dishwasher safe items impacted can be returned for physical evaluation, we are sending prepaid mailing material and a questionnaire to fill out. Once the items are received, you'll receive our response in 6-8 weeks. If the claim is denied, your items will be returned to you.

  Please look for the mailing to arrive in about 10 business days. 

  Kind regards. 

• Initial Complaint

  Date:02/22/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For several months I have been using P&G **** ******** website. P&G intices people to provide personal information with emails such as "$5 eGift Card opportunity is inside" and "Mike, you are so close to a $5 eGift Card!". For months I have been completeing surveys, uploaded a receipt, and did everything I needed to do to earn a gift card. Now that I have reached the amount of points for a $5 gift card, I find that they have none to provide, and encourage you to donate your points. Huh? I have spent MY TIME providing P&G data (my end of the deal) but yet P&G is not upholding their end of the deal ($5 giftcard). I called P&G and was told their gift cards "sell out quickly" and for me to continue to visit the web site and if timing is good, I may be able to get a gift card. I say No. I will not only stop visiting the P&G **** ******** web site, I will stop buying P&G products all together if I don't receive my $5 gift card. Furthermore, I will return all of the P&G products I have unopened in my house, and that's a lot of stuff.
  
  When I get enough points on my credit card to get a gift card or cash back, I am not told, sorry, we ran out of gift card or we ran our of money. I expect nothing different from P&G.

  

  Business Response

  Date: 02/28/2024

  Thanks for reaching out to the Better Business Bureau, and P&G. We’re sorry to hear about this experience in regards to receiving the prepaid debit card from our P&G ************ program.
  
  
  We’re continuously testing various rewards, including gift cards, with different member groups to see what types of rewards our members love. This means that the rewards catalogue may vary by member. Our goal is to continue to provide new and exciting rewards for our members and to continue to test and learn on the rewards available in our catalogue As you may know, gift cards are also subject to availability, and they can sell out
  
  Since we value you, please keep an eye out for an email from us directly regarding this gift card.
  
  Again, we are very sorry for your experience, and appreciate the opportunity to address your concerns.
  

  Customer Answer

  Date: 02/28/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me assuming the $5 gift card is provided within 7-10 business days as the other email I received stated. 
  
  
  
  Regards,
  
  
  
  ******* ******
  

• Initial Complaint

  Date:02/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened the toothpaste this morning to find a disgusting site! A white worm wiggling around the tube

  Customer Answer

  Date: 02/22/2024

  I don’t have a receipt I bought a 2 pack of crest and got this about a wk ago on the 15th of February a* ****** in **** ******* **

  

  Business Response

  Date: 02/28/2024

  Thanks for reaching out to the Better Business Bureau, and Crest. We’re sorry to hear about this experience with your latest purchase of Crest toothpaste.
  
  Our products go through many quality checks to ensure they arrive and stay in the best possible condition. Thank you for taking the time to let us know about this.
  
  Please keep an eye out for an email from us directly regarding product compensation. In the future, please contact us directly using the contact info on the product so that we can gather information from the product so that we can assist you.
  
  Again, we are very sorry for your experience, and appreciate the opportunity to address your concerns.
  

• Initial Complaint

  Date:02/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned Oral-B electric toothbrush items back to Oral-B 60 days money back guaranteed they have not yet refunded my money for over 6 months since last august when they items have already been received by them I have been hang up on the phone and they were very rude I did not have memorable experience from this brand and it's been frustrating

  

  Business Response

  Date: 02/20/2024

  Thank you for reaching out to our team on 2/15/24 and to the Better Business Bureau. We're sorry for your disappointment and appreciate the opportunity to assist you. It is important to share that the number we provided is for the Money Back Guarantee Team you would have submitted the request to, we hope you'll call them at call ###-###-####. If needed, please request to speak with a supervisor. We would also recommend you have copies of your proof of purchase and shipment tracking information for the MBG Team to investigate further. Finally, in your correspondence with both our team and the BBB, your full last name and mailing address were not provided, for additional research those would be needed.

  We wish you the best. 

  Customer Answer

  Date: 02/20/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   We already called these numbers###-###-####. Did request to speak with a supervisor we couldn't talk with the supervisor they said that she's in the vacation and they were very rude  to us it wasn't memorable customer service experience we already provide the information they said that is being processed but since August of last year we haven't received the money back guarantee refund. Last name *** ***** *** ****** ******** ** ***** BBB, thank you serving for us

  
  
  Regards,
  
  
  
  ******* *
  
  

  

  Business Response

  Date: 02/21/2024

  Thanks for replying with your information. We reached out to the Promotions Team that handles the Money Back Guarantee, they confirmed you first spoke with them on 2/15/24 and then contacted them about five additional times. The information they shared with you was also shared with our team and that is the refund via debit card was sent 9/1/23 and that the bank that issues the card confirmed the balance was used in full on 10/10/23. If you or someone in your household did not use the debit card and believe it was used fraudulently, we recommend you call the number for the bank the Promotions Team provided to you which is ###-###-####. They'll be able to start the fraud process with you. I'm sorry, we're unable to start the process for you and since the funds were issued and used, you'll need to work with the bank.
  
  We wish you the best.

  Customer Answer

  Date: 02/22/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  Representative for the money back guarantee they have hang up on the customer and refuse the transfer the call to supervisor  have to make 5 times phone call that's unacceptable businesses they provided different phone numbers and none of them is working requires for that number 16 digit card number which they never provided it is P&G responsibilities resolve this issue and they have never provided any tracking number as  mailed  sent out and they failed.  We would are Oral-B electric toothbrush return back and never purchase their product again very dissatisfied horrible customer service 

  
  
  Regards,
  
  
  
  
  

  

  Business Response

  Date: 02/26/2024

  We're sorry for your continued disappointment. Please know, the debit card refund was sent to the address you provided and was used in full, therefore we have fulfilled our end of the Money Back Guarantee as the balance of the card was used in full on 10/10/23. If you or someone in your household did not use the debit card and believe it was used fraudulently, we recommend you call the number for the bank ###-###-#### to report fraud. Please do this ASAP in the event there is a time limit on when you can file fraud.

   

  We're sorry we cannot assist further, but as shared the card was used in full. 

  Customer Answer

  Date: 03/05/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  P&G never provided tracking number # for the refund for the money back guarantee they kept our Electric  toothbrush and refuse the mail it back since they never issue refund and never provide the tracking number that's unacceptable services we called numerous time the number provided and they are not really assisting us we wanted to talk to supervisor they were saying that supervisor in the vacation it's not a memorable experience with the P&G
  
  
  Regards,
  
  
  
  ******* *
  
  

  

  Business Response

  Date: 03/13/2024

  We're sorry for your continued disappointment, we do not provide tracking numbers for shipments of debit cards. As shared previously, the debit card refund was sent to the address you provided and was used in FULL, therefore we have fulfilled our end of the Money Back Guarantee as the balance of the card was used in full on 10/10/23.

   

  If you are stating you or someone in your household did not use the debit card and believe it was used fraudulently, YOU need to call the number for the bank at ###-###-#### to report fraud. Please do this ASAP in the event there is a time limit on when you can file fraud.

   

  We're sorry, we cannot be of further assistance as again, the card was used in full. 

  Customer Answer

  Date: 03/19/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  P&G money back guarantee kept our electric Oral-B toothbrush product and failed to send us refund they did not provide any tracking number  or any 16 digit card number these are all obligation falls to sender....  P&G money back guarantee failed the properly sent the customer to receive it's their  refund since they never provided any tracking number for the shipment or the card so now they refuse to give us the refund that's an acceptable horrible customer service

  

  Business Response

  Date: 03/25/2024

  Please know, our debit cards are not sent by tracking, and it is not in the terms of our Money Back Guarantee so we're unsure why you have mentioned it. As stated previously, the debit card was sent, and the bank confirmed it was used. If you're claiming it was not used by you or someone in your household, we're unsure why you will not call the bank as we have advised. You can contact them directly at ###-###-####.  

  We're unable to be of further assistance. 

   

  Customer Answer

  Date: 03/26/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  P&G money back guarantee kept our electric Oral-B toothbrush product and failed to send us refund  all responsibilities and obligation falls to sender to resolve this issue P&G money back guarantee failed the properly sent refund that's an acceptable horrible customer service

• Initial Complaint

  Date:02/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shop at **** every time I buy Box of 10 packs of puffs. The tissues do not come out of the box the right way and I pay a $18 for a box of 10. I would love to send a picture, but the company does give me the option. ! Thank you. ***** *********.
  E- Mail
  ***********************

  

  Business Response

  Date: 02/14/2024

  Thank you for contacting the Better Business Bureau (BBB) and Puffs.
  
  We are very sorry to hear of your experience. Please know that, it can take up to 48 hours for our team to respond to emails. 
  
  Please look for an email from our Puffs team with details about how we can further assist. To attach photos, simply reply directly to the email and attach them.
  
  We appreciate your patience and the opportunity to address your concerns.
  

• Initial Complaint

  Date:02/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for an Oral B IO 10 toothbrush on 1/14/24 under order #****** and UPS tracking number ******************, which was then transferred to USPS Tracking number 9************************* and reported delivered at 9:52 am on 1/21/24 "to the front door." Upon determining the package was not received, I waited until 1/22/24 before contacting Oral B to report the missing item.
  
  I spoke with ******* and was transferred to ****** to explain the circumstances. I was a victim of porch piracy on 1/21/24 and was informed a request for a replacement toothbrush had been submitted. On 1/24/24, I followed up with Oral B again to see if they needed any documentation on my end and spoke with Cora B***, who informed me they did not need any documentation and replacement requests take 3-5 business days for a decision and then 7-10 business days for a replacement unit to be delivered and then told to call back on 1/30 if I had not received a response from Oral B on their decision.
  
  On 1/30/24, I spoke with *****, who "could not provide me with an update" and stated a supervisor would contact me within an hour, which never happened. On 2/2/24, I called Oral B again to inquire on the status of my replacement request and spoke with ******* then transferred to ******** and informed the decision of the claim required 5-7 business days from filing (which already expired) to get a decision and advised to wait to hear from them. On 2/12/24, I spoke with ******* and was informed they followed up with UPS and determined the package was traced to my home, and they have denied replacing the toothbrush. I again explained the package was stolen after delivery. UPS was not the delivering carrier, and porch piracy was the issue; Oral B refused to reverse their decision or consider a refund without merit as they investigated with the wrong carrier.

  

  Business Response

  Date: 02/21/2024

  Thanks for reaching out to the Better Business Bureau (BBB) and Oral-B.

  We appreciate you reaching out to us directly regarding this issue. We did open an investigation with USPS, and their tracking shows it was delivered. As per our shop policy on our website, "Orders when conformation of delivery is provided by the carrier will not be replaced". We're sorry, however it is important to understand the terms of processes such as returns regarding situations like these. You can review our shop policy using the link below.

  https://**********************************/

  Again, we are very sorry for your experience, and appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 02/21/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  Proctor & Gamble has not provided evidence they conducted an investigation, rather a canned response in the hopes we “take them at their word”. Therein imposing bad faith aspects toward me as the consumer in this claim. 
  

  Further, their “investigation” states the package was delivered and conveniently negates the basis of my request to file a claim in that the product was not successfully delivered to me, but intercepted by a malicious third party before I could accept ownership.

  I request the Better Business Bureau attain proof of Proctor & Gamble’s alleged investigation for further review. 

  
  
  Regards,
  
  
  
  **** ********
  
  

  

  Business Response

  Date: 02/22/2024

  Thank you for responding
  and again, we're sorry for your continued disappointment with the policy stated
  on our website. As consumers ourselves, we know it can be frustrating when a
  package is stolen, but this is beyond our control as a company. It is up to consumers
  to provide a safe, secure place for package delivery or make appropriate
  accommodations if they’re in an area they believe may not be secure. In addition,
  it is important to review policies prior to ordering from a company, in the
  event you are not aligned.
  
  Below
  is the tracking information, including the transfer between UPS and USPS.
  UPS tracking ******************
  USPS tracking USPS Tracking was **************************
  
  

  
  In addition, our internal team opened the
  following Service Requests ******** with USPS. The first was filed on 1/23/24
  and closed 1/25/24 after a voicemail was left for our team, which advised they
  confirmed delivery on geo tracking. We did call back several times asking for
  email documentation but did not receive an answer. Therefore, we opened another
  request in February, service request *********  Included below is that confirmation
  via email we received that the package was delivered with a geo scan that
  matches the ship to address, along with the USPS supervisor information who provided
  the confirmation.  
  
  
  
  
  DELIVERED, FRONT DOOR/PORCH 01 01/21/2024 09:52 ****** ** ***** Scanned MDD ** ********** (interface type - wireless) Scanned by route ********
  
  Sincerely,
  Rxxx Hxxxxx
  Customer Service Supervisor
  Nampa Carrier Annex
  
  Based on the information provided above and the policies on
  our website, we’re unable to provide further assistance.
  
  We wish you the best. 

• Initial Complaint

  Date:02/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Swiffer duster the pad fell off the handle and down into my heat vent and almost started a fire!! Had to get it removed professionally!! Don't use this product!!

  

  Business Response

  Date: 02/14/2024

  Thank you for contacting the Better Business Bureau(BBB) and Swiffer.
  
  We are very sorry to hear of your experience. As with any duster, we always recommend being careful around any edges that it could get snagged on, especially in areas you may not be able to see well. If you’d like to start a Damage Claim for the issue you had, we would be happy to send you the material. This would allow you to return paperwork requested, the duster and handle you experienced the issue with, and receipts for the cost of the repair. The mailing will contain details about our damage claim process and it is important to share this is not a guarantee of reimbursement but it is a guarantee of a fair evaluation and consideration.
  
  We look forward to hearing from you and appreciate the opportunity to address your concerns.

• Initial Complaint

  Date:02/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company will not accept more than 1 return. E-commerce site is designed to delay acceptance of payment creating the appearance of a faulty order causing multiple orders to be made. Rip off return scheme. Horrible business and non existent customer care. Different messages sent to me one says yes return the 2 erroneous orders the next said I could only return 1 item per lifetime.. ridiculous. Which message is correct? Can I return both or just one. Get it together oral b

  

  Business Response

  Date: 02/12/2024

  Thanks for reaching out to the Better Business Bureau (BBB) and Oral-B. We're sorry to hear about this experience, be assured, we’ve shared this with the rest of our team.
  We appreciate you reaching out to us on 02/05. We can confirm there are only two orders in our system,  orders ****** and ******. The third charge you are seeing is a pending charge, which will fall off, so you will not be charged. We have been informed by ****** that it can take up to 21 business days to see a pending charge fall off the account.  We hope you’ll return the one extra order to our Money Back Guarantee as outlined in the email you received from us.
  
  We appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 02/12/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  **** ******

   

  My payments were not made with pay pal. I was charged and received 3 water picks. I ireceived 2 messages from Oral B with contradicting instructions. 1 said return both erroneous orders, and 1 said I was only allowed to return 1 item per lifetime. If oral b cannot answer which message is correct. It's no wonder they only see 2 orders.  Ridiculous lack of customer service. Oral b exhibits nothing but poor communication. 

  

  Business Response

  Date: 02/13/2024

  Thanks for reaching back out to the Better Business Bureau and Oral-B and we're sorry for any confusion our reply caused.
  
  While there were initially three orders, two of those by accident, the third wasn't completed and should drop off your credit. This would leave two orders, one that you wanted and the second one, which we would recommend returning via the return process we provided via email.
  
  
  We appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 02/26/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  **** ******

  I never received notification by Email to respond, this is just as bad as Oral B's lack of communication. My questions were never answered by the company they took my money and there has been no charge reversed as they say there has been.  Ridiculous
  
  

  Customer Answer

  Date: 02/26/2024

  This is ridiculous, the responses from proctor and gamble addreess exactly nothing in my complaint. They do not even attempt to answer my question, Can I return more than 1 item?.. seems simple doesn't it. Answer my question. The nonsense that there are only 2 orders...I sent 3 order confirmation emails in the original complaint.  

  

  Business Response

  Date: 03/01/2024

  Thank you for your patience, and for reaching out to the BBB and Oral-B.
  
  We're sorry for any confusion, as we were not aware another order was placed using a separate email address. Please keep an eye out for an email from us directly regarding returning the two additional orders. 
  
  We appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 03/04/2024

  Better Business Bureau:
  
  
  
  I am grateful that my messages were finally read by Proctor and Gamble.  To receive responses from P&G that addressed none of my concerns or questions was frustrating. I have mailed back 2 orders and have not received any refund yet. Still disillusioned by P&G's business practices and lack of attention. I will accept the resolution although it is not completed yet. Thanks to the BBB for keeping case open, ihave reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** ******
  

  

  Business Response

  Date: 03/05/2024

   The consumer didn’t say where he mailed two brushes back to, the unique address we gave him in *********, or the ***.  Can you ask him which one? If he sent to the *** they will deny the two unless we intervene which is why we gave them the other address. Thanks.

  Customer Answer

  Date: 03/05/2024

  Better Business Bureau:
  
  
  
  I have reviewed the multiple response made by the business in reference to complaint ID ********, they eventually read my questions and actually were able to never answer any of them, it was very revealing as to their business practice and professionalism I was able to return 2 erroneous orders after way to much effort on my part contacting P&G, their policies and procedures make it very prohibitive to even attempt any returns, thus is obviously built into their non user friendly business model. When i receive my refund on the pre-paid charge cards (for some unknown reason they can take my money instantaneously but cannot return my funds to my card) at the time I have them in my possession then I will  find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** ******
  

• Initial Complaint

  Date:02/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My dentist wants me to use lower Relative Dentin Abrasion (RDA) toothpaste. I have called 3 times and I was told that the RDA is less than 250 for Burt's Bees Charcoal+Whitening Fluoride Toothpaste but they will NOT tell me the actual number. Their response is that less than 250 is safe to use and they do not share the number with the public. It may be if you do not have dental issues. I think I should follow my dentist's guidelines. And if they tested to know that it is less than 250, they know the number. All I want to know is the RDA of Burt's Bees Charcoal+Whitening Fluoride Toothpaste.

  

  Business Response

  Date: 02/13/2024

  Thank you for reaching out and we're sorry our response regarding the RDA of Burt's Bees toothpaste was disappointing. As background, while the RDA is below 250, the exact RDA of our toothpaste is proprietary so we're unable to provide an exact number. We understand and respect that this may eliminate our product as a choice for your dental hygiene routine.   

  Kind regards and we wish you the best. 

  Customer Answer

  Date: 02/14/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  * ******
  

  Customer Answer

  Date: 02/15/2024

  Many other toothpaste manufacturers provide that information (see below-compiled by these sources) & many of these indicate that 151-250 is "regarded as a harmful limit & 100-150 is "highly abrasive." And " Toothpastes with RDA numbers of 250 or less can gain certification from the ADA, although the FDA recommends an RDA number of 200 or less."  The fact that P&G will not provide that information to the public or dental/medical community is unacceptable. 
  

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  (My apologizes for yesterdays response as I thought Proceed just uploaded the files and then I would have a change to respond.)
  

   

• Initial Complaint

  Date:02/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 18th i recieved a product from Procter and Gamble/Braun. I sent an email to them stating i did not purchase this item and that i wished to return it, they replied back but never followed up after i responded.
  
  November 23rd I emailed again, same status they replied back but never followed up to my response. At this point ****** also informed me that i was also charged for this item.
  
  November 29th I called and spoke to someone who emailed me a return label and said when they got back the shipped product they would refund it to my ****** as this was a fraudulent purchase. Label is ********************** and it was shipped out THAT DAY
  
  January 8th i called to find out the status as i assumed it should have been delivered at this point, over 5 weeks later. They informed me there was no record of the email on the 23rd, 29th, or the call on th 29th. Or the fact that a label was sent. They sent me an email Mon, Jan 8, 2:36 PM called "US Braun 100 Day Money Back Guarantee [ ********************************* ** and said to reply back with the shipping label email that was sent to me so they could investigate and they would have upper management call me. That night at 4:44pm ANOTHER return label was sent to me ********************** obviously at this point the product was already sent and i couldnt send again.
  
  January 10th Another label was sent to me **********************
  
  January 30th I called again and demanded a manager and was hung up on twice, third time i spoke to Julia who said none of the previous calls or emails were recorded and no one escalated anything. she would escalate and email for me. She did email me asking if i had recieved my product back, but i have not. And now there is no response.
  
  This is not something i purchased, i sent back what was sent to me, this should not be so difficult to deal with

  

  Business Response

  Date: 02/13/2024

  Thank you for reaching out regarding a Braun order, please know the dates in your message to the BBB were not consistent with our records. Also, we would recommend you investigate further since you reported that you did not place the order, yet someone used your ****** and your address. As background, at this time, since the mailing has not reached us, we are investigating with the shipping service and have opened a claim with them. Based on the tracking from USPS, the package has been sent
  to the Recovery center in **** ****** *** which is quite unusual. Once they are in touch with us with photos of the package, label, etc, we'll be in touch.

  Kind regards. 

  Customer Answer

  Date: 02/13/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have refunded me 
  
  
  
  Regards,
  
  
  
  ********* ******