Complaints

This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  The Procter & Gamble Company

  2 Procter & Gamble Plaza Cincinnati, OH 45202

  
• 

  Procter & Gamble

  P.O. Box 18647 Greensboro, NC 27419

• 

  P G & Co

  P.O. Box 2855 Sequim, WA 98382-2855

• 

  Procter & Gamble Mfg. Co.

  3875 Reservoir Rd. Lima, OH 45801

• 

  The Procter & Gamble Company

  301 E 6th St Cincinnati, OH 45202-3339

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well companies like *******, ******, ******* ********, ****** and many others that sell toilet paper and paper towels. They have 40 different types of toilet paper and paper towels! I purchased paper towels recently seemingly the same brand I purchased before but it wasn't it was the same brand but different texture of paper towel. This has also happened when I purchased ******* toilet paper. I bought soft and and quilted but they have 30 different types I have yet to have the same brand of toilet paper that I did previous purchases. Sometimes I order through grocery pick up and the clerk can't tell the difference either. I know if I am having an issue with the multiple styles of toilet paper and paper towels than so are other ppl especially older people. They are doing this to do exactly that confuse us the consumer into paying the same amount for a crappier brand they offer. They should be only making a couple of brands of these items to not confuse there customers. I really hope you look into this. Just go one time to your local Walmart and go to the toilet paper isle/paper towel and you'll see how confusing it can be especially if you have multiple consumers in the isle. Not fair for us at all. Please look into this.

  

  Business Response

  Date: 09/04/2024

  Thanks for reaching out
  to the Better Business Bureau (BBB), and
  we’re sorry for any confusion. Of the brands you mentioned, ****** and *******
  are made by our company.   We do offer a
  variety of our products to try to meet the needs of all different consumers. We
  will share your comments with the appropriate people of our team. If you
  would like specific information on the different versions of the products, please
  visit our websites or contact us directly at the number on the packaging and we’ll
  be happy to assist. Also, a tip that we find works well, if you find a
  particular version of a product you like, be sure to take a photo of the
  packaging so the next time you’re shopping you can look for your favorite.
  
  We appreciate the
  opportunity to address your concerns.

• Initial Complaint

  Date:08/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased 10 family boxes of Puffs Plus lotion. As I removed the plastic outer layer and placed the tissue boxes in my closet, I noticed the boxes were delaminating on the side. Nearly all of the boxes are now open on the side--just sitting in my closet. I have not even torn off the top corrugate and the boxes/containers themselves have disintegrated. There is NO contact information ANYWHERE on the boxes or packages for how to contact someone at pg.com if there is an issue or concern. I was disheartened to go to their website only to find NO contact information for customers cited there, either. While I will pursue a refund for the items purchased separately, my primary concern is this vendor does not care about quality products as cited by the lack of contact details on their products --also missing from their website. I will NOT be buying PG products going forward based on their lack of customer care. Can you please engage them to begin referencing a place for customers to call with concerns on the products they are selling? The lack of customer care is alarming!

  

  Business Response

  Date: 09/04/2024

  Thank you for reaching out to the Better Business Bureau regarding Puffs.  We're sorry to hear of your experience and would like to get a full understanding of this so we can assist. It would be helpful if you could reply with photos of the boxes so we can better understand the issue. It would be helpful if you provided the production code from one of the boxes, you'll find this "embossed/carved  into the paper one one of the side panels.  Finally, I'll also report the phone number is difficult to see on the boxes, it should be on the very bottom of the box, in very small print. 

  We look forward to hearing back from you and if possible, please include an email so we can communicate directly with you.

• Initial Complaint

  Date:08/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a refund for 3D Whitestrips Professional Effects due to excessive sensitivity and pain and was denied a refund because I misplaced the receipt and was unable to produce it. I offered to email the attached pictures as proof of purchase and it was denied. P & G should be pleased I did not complain to the FDA and other agencies. This company is irresponsible and does not appreciate their customers. They look for an excuse to not back up their product. I am due a refund of $40 because the attached pictures are proof of purchase and qualify for a refund.

  

  Business Response

  Date: 09/03/2024

  Thanks for reaching out to the Better Business Bureau (BBB) and Crest. We’re sorry to hear about your experience and disappointment with our policies.
  
  Please know, in reviewing our records, we see you contacted us about the same issue back in 2021. At that time, you were unhappy that the Money Back Guarantee(MBG) required the receipt and UPC etc be returned and were not willing to do that, as a gesture of goodwill, we made an exception and provided a refund.  Since you experienced an adverse event, we would generally not expect a consumer to try the product again after an experience such as that. In addition, our Money Back Guarantee is once per household, per lifetime. In addition, when you reported an issue with an Oral-B toothbrush no longer working as expected, you were disappointed when we asked for the brush back, per normal process and had discarded it. Again, as a gesture of goodwill, our team assisted you.
  
  Going forward, it is important to be aligned to any return policies, money back guarantees, etc prior to purchasing any product as it is unlikely we would make additional exceptions in the future.
  
  To that end, keep an eye out for an email from us directly regarding your refund.
  
  We appreciate the opportunity to address your concerns.
  
  
  

  Customer Answer

  Date: 09/10/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below:

  
  Austin:
  
  Reviewing your records to criticize
  me places you in the role of a bean-counter. It reveals you’re limited to no
  knowledge of business. Which is why you are not qualified to correspond to
  customers in the first place? If you knew the fundamentals of product development
  you would analyze the reasons for the returns which brings you to the
  conclusion this is the symptom of the problem. That is quality control and testing
  which was improperly implemented and the reason the three returns being
  defective. Your lack of understanding will not lead to a positive outcome where
  these products in question can be improved. More specifically, the Oral B Toothbrush was returned because it was not durable and had a short life. Criticizing
  me for returning this overpriced junk is unfair. The fact that I gave P & G
  a second opportunity to sell me the Crest 3D Whitesrtrips was made with the
  assumption that you made an improvement. Again, you reveal your short sightedness
  by stating, “we would generally not
  expect a consumer to try the product again after an experience such
  as that.”  Your assumption is
  without logic or merit.
  
  If you think this poorly thought
  out response referred to as a “gesture
  of goodwill”  is goodwill you are wrong. Actually it
  is an insult.  I suggest you think before
  you write. In conclusion, there is no appreciation for all the P & G
  products I buy and do not return. Furthermore, I returned the above mentioned
  items in good faith as I already pointed out the quality was not there. To
  suggest otherwise is unfair and unreasonable. Before you put your foot in your
  mouth prior to writing you next correspondence take a course in customer
  relations you don’t know anything about that as well.
  
  IN CLOSING I WILL END WITH THIS COMMENT: CUSTOMERS DO NOT RETURN
  QUALITY MERCHANDISE. WHAT CUSTOMERS RETURN ARE RESPONSES TO ARROGANT TEAM MEMBERS
  THAT KNOW NOTHING ABOUT BUSINESS. BE AWARE I AM SENDING A COPY OF THIS RESPONSE
  TO YOUR CEO AND BOARD OF DIRECTORS TO ADVISE THEM THEY SHOULD BE SELECTIVE AS
  TO WHO THEY HIRE TO REPERSENT P & G. YOU HAD AN OPPORTUNITY TO MAKE THIS
  RIGHT AND YOU FAILED ME AS A CUSTOMER.
  

  ******* *********
  
  

  

  Business Response

  Date: 09/10/2024

  Thank you for responding. As mentioned in our previous reply, we sent an email separately to you, advising of the onetime exception we would make. We hope you received that email on 9/3 that provided more details, if it is not in your email, check you junk or spam email, please let us know and we'll send it again. 

  Kind regards. 

  Customer Answer

  Date: 09/16/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  I have not received the $40
  debit card within P & G’s refund guideline of ten days as you stated in the
  September 3, email you sent me. Since P & G failed to do so I request the debit card is sent to me by overnight courier. In addition, there has been
  no response to the email I responded to below:
  
  “Austin:
  
  Reviewing your records to criticize me places
  you in the role of a bean-counter. It reveals you’re limited to no knowledge of
  business. Which is why you are not qualified to correspond to customers in the first
  place? If you knew the fundamentals of product development you would analyze
  the reasons for the returns which bring you to the conclusion this is the
  symptom of the problem. That is quality control and testing which was
  improperly implemented and the reason the three returns being defective. Your
  lack of understanding will not lead to a positive outcome where these products
  in question can be improved. More specifically, the Oral B Toothbrush was
  returned because it was not durable and had a short life. Criticizing me for
  returning this overpriced junk is unfair. The fact that I gave P & G a
  second opportunity to sell me the Crest 3D Whitesrtrips was made with the
  assumption that you made an improvement. Again, you reveal your short
  sightedness by stating, “we would generally not expect a
  consumer to try the product again after an experience such as that.”
   Your assumption is without logic or merit.
  
  If you think this poorly thought out response
  referred to as a “gesture of goodwill” is goodwill you are wrong. Actually
  it is an insult.  I suggest you think before you write. In conclusion,
  there is no appreciation for all the P & G products such as Crest
  Toothpaste I buy and do not return. Furthermore, I returned the above mentioned
  items in good faith as I already pointed out the quality were not there. To
  suggest otherwise is unfair and unreasonable. Before you put your foot in your
  mouth prior to writing you next correspondence take a course in customer
  relations you don’t know anything about that as well.
  
  IN CLOSING I WILL END WITH THIS COMMENT:
  CUSTOMERS DO NOT RETURN QUALITY MERCHANDISE. WHAT CUSTOMERS RETURN ARE
  RESPONSES TO ARROGANT TEAM MEMBERS THAT KNOW NOTHING ABOUT BUSINESS. BE AWARE I
  AM SENDING A COPY OF THIS RESPONSE TO YOUR CEO AND BOARD OF DIRECTORS TO ADVISE
  THEM THEY SHOULD BE SELECTIVE AS TO WHO THEY HIRE TO REPERSENT P & G. YOU
  HAD AN OPPORTUNITY TO MAKE THIS RIGHT AND YOU FAILED ME AS A CUSTOMER.”
  
  NOTE: *** ***** IT WAS CLEARLY STATED ABOVE THAT I  HAVE   
               RESPONDED TO AUSTIN’S SEPTEMBER 3, EMAIL.
               READ
  YOUR CORREESPONDENCE CAREFULY
  IN THE FUTURE AS                THIS DOES NOT LOOK FAVORABLE
  TOWARDS YOU!

  
  
  
  ******* *********
  
  

  

  Business Response

  Date: 09/16/2024

  Thanks for writing back and we're sorry for any confusion. The deliver time for mailings is business days, the 10th business day will be tomorrow, September 17th. You are welcome to call the bank to confirm that the card was issued and the mailing date, their number is  ###-###-####.  

  Again, we were happy to make this exception for you and we appreciate your patience in waiting for the USPS to deliver the debit card.

  Kind regards. 

  Customer Answer

  Date: 09/16/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below: 
  

  Although I appreciate your debit card response I still expect a response to the initial response. 

  
  
  ******* *********
  
  

  

  Business Response

  Date: 09/25/2024

  Thank you for replying, we're
  unsure what additional response you're requesting. Below is our initial response to the BBB, which is the same message we sent directly to you on 9/3 at 4:50 EST, although we did add the information we were sending to the reply. 

  Kind regards.

   

  
  
  Thanks for reaching out to the Better Business Bureau (BBB) and
  Crest. We’re sorry to hear about your experience and disappointment with
  our policies.
  
  Please know, in reviewing our records, we see you contacted us
  about the same issue back in 2021. At that time, you were unhappy that the
  Money Back Guarantee(MBG) required the receipt and UPC etc be returned and were
  not willing to do that, as a gesture of goodwill, we made an exception and
  provided a refund.  Since you experienced an adverse event,
  we would generally not expect a consumer to try the product
  again after an experience such as that. In addition, our Money Back
  Guarantee is once per household, per lifetime. In addition, when you
  reported an issue with an Oral-B toothbrush no longer working as expected, you
  were disappointed when we asked for the brush back, per normal process and had
  discarded it. Again, as a gesture of goodwill, our team assisted you.
  
  Going forward, it is important to be aligned to any return
  policies, money back guarantees, etc prior to purchasing any product as it is
  unlikely we would make additional exceptions in the future.
  
  To that end, keep an eye out for an email from us directly
  regarding your refund.
  
  We appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 09/25/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  My response is clear if you do not understand it I am not surprised. That's why companies are not hiring recent graduates because they consider them unmotivated with poor communication skills. This is best that our Woke Universities can produce. Read it again and maybe it will sink in. If it does not tell your CEO to figure it out.
  
  
  
  ******* *********
  

  

  Business Response

  Date: 09/26/2024

  Customer has confirmed receipt of the debit card in a previous response. We hope this resolves his concerns.

  Customer Answer

  Date: 09/27/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

  IT’S TIME TO RESPOND TO EACH OF MY POINTS WHICH YOU REFUSE TO DO OR CANNOT COMPREHEND. ALL YOUR RESPONSES ARE INCOMPLETE. CEO
  M******’S RETIREMENT PAPERS SHOULD BE PLACED ON HIS DESK TODAY. HE IS UNABLE TO
  MANAGE YOU AND YOU’RE ASSOCIATES WHO FAIL TO PROTECT YOUR BRAND BY TAKING CONSTRUCTIVE
  ACTION. YOU ARE UNQUALIFIED TO REPRESENT THIS COMPANY DUE TO YOUR FAILURE AND
  ABILITY TO FORMULATE PRODUCT IMPROVEMENT.  BLAMING YOUR CUSTOMERS FOR
  RETURNING YOUR DEFECTIVE, POOR QUALITY PRODUCTS IN TFHE END WILL DECREASE THE
  VALUE OF YOUR STOCK. GO SEE WHAT THE CEO OF AT&T DID TO THEIR STOCK, IT’S DOWN
  50% FROM 2021.  I WILL BE INFORMING THE BD. OF DIRECTORS THE NEED FOR NEW
  LEADERSHIP. BE ADVISED THIS COMPANY NO LONGER HAS MY TRUST.  
  
  ******* *********
  
  

• Initial Complaint

  Date:08/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unresolved Refunds for Cancelled Orders and Lack of Communication
  
  Dear Better Business Bureau,
  
  I am filing a complaint against Crest Oral-B's ******* (****************) due to unresolved issues concerning our ******* account (Account Number: **********).
  
  In June 2024, Crest Oral-B unexpectedly closed our account and cancelled multiple orders without any prior notice. These orders were returned to the sender, yet we have not received refunds for any of these transactions, nor have we received any communication from Crest Oral-B despite repeated attempts to contact them.
  
  Cancelled Orders and Amounts:
  Order Number: ********** - $5,518.41
  Order Number: ********** - $2,759.20
  Order Number: ********** - $2,759.20
  Order Number: ********** - $2,759.20
  Order Number: ********** - $2,759.20
  Order Number: ********** - $2,759.20
  Order Number: ********** - $2,759.20
  Order Number: ********** - $2,759.20
  Order Number: ********** - $2,759.20
  Order Number: ********** - $2,759.20
  Order Number: ********** - $3,941.80
  Order Number: ********** - $3,941.80
  Order Number: ********** - $3,941.80
  Order Number: ********** - $3,941.80
  
  The total amount due for refunds is $44,358.01.
  
  We request immediate processing of these refunds and clear communication regarding our account status. The lack of response from Crest Oral-B has caused financial strain, and we seek the BBB’s assistance in resolving this matter swiftly.
  
  Thank you for your attention to this issue.
  
  Sincerely,
  **** **** ** ****** ***** Crest Oral B *******

  

  Business Response

  Date: 08/29/2024

  Thank you for reaching out and we're sorry to hear of the issues you've had. We have forwarded your report to the Professional Dental Division as we do not have access to their records or policies, we expect them to reach out to you in the coming weeks.

  Kind regards.

• Initial Complaint

  Date:08/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an electric shaver and it doesn't do as advertised. I called the company and was told to call Braun and fill out paperwork and I would be notified in 48 hours to receive instructions and label to return.
  It has been 13 days and I have heard nothing!!! I responded again to them and was told check my "Spam". There is nothing in there also.
  I am totally disgusted and want an immediate resolution includig a full refund.
  My confirmation number for this is #24941549
  Apparently, Braun and Procter and Gamble as one as is Gillette for this product which is "Gillette Venus Rifle Paper Company - Braun Silk-epil 3

  

  Business Response

  Date: 08/29/2024

  Thank you for contacting the Better Business Bureau (BBB) and Braun.
  
  We are very sorry to hear about your experience. After looking into this further, it appears that your submission was denied because, this product is considered a Venus product, not covered under Braun. We are sorry for any confusion this caused and appreciate the feedback. Because we value you as a consumer, please look for an email from our Braun team with details about how we can further assist.
  
  We appreciate the opportunity to address your concerns.
  

  

  Business Response

  Date: 09/03/2024

  Thank you for writing back and we're sorry for any confusion. We've attached the email that was sent on 8/30, you'll see the date and information in the attachment.

  Kind regards. 

  Customer Answer

  Date: 09/03/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** ***** ******
  

• Initial Complaint

  Date:08/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 boxes (*********** + ***********) of Oral-B "REPLACEMENT BRUSH HEADS," each containing 10 heads, on 1/4/2024 from ****** via *********. The timing of my purchase was driven by a promotional discount (list price $59.09 vs discounted price /$48.09/box, see uploaded receipt). I didn't need to use the brush heads at the time of purchase as I still had a couple in reserve. When I recently went to open the boxes having run out of my existing supply, I discovered that none of the brush heads fit my Oral-B iO Series 9. I did not realize until then that there were differently shaped heads for different Oral-B toothbrushes. I checked both boxes and the only description thereon is "REPLACEMENT BRUSH HEADS," no mention or warning of compatibility with only a subset of Oral-B toothbrushes. I called Customer Service @ ###-###-####, today 8/20/2024. The agent I spoke with was very agreeable and tried hard to assist me. He informed me that the company's very strict policy is that refunds are only available within 60 days of purchase. I explained to him the practical reason for my late discovery of the problem. He asked for and received the barcodes (**********, **********) and another unlabeled ID # (**********, **********) (see uploaded pictures of all sides of both boxes). He asked me to look for a compatibility description/warning that he believed was printed on the package and I found none. He consulted with his supervisor because he was sympathetic to my cause. In the end, he could only offer me one coupon for a discount on purchasing more replacement heads.
  I am following up on this because the rigidity of the refund policy is arbitrary and grossly unfair given that I had no way of knowing that I purchased a product I cannot use and I did not have reason to find out until too late. I hope that your intervention can result in me exchanging the heads I have for 20 compatible ones and that the company adds compatibility information/ warning to its packaging.

  

  Business Response

  Date: 08/22/2024

  Thank you for contacting the Better Business Bureau (BBB) and Oral-B.
  
  We are very sorry to hear that the brush heads you purchased were not compatible with your toothbrush. It appears that your purchase date is not eligible for the Money Back Guarantee. However, since we value you as a consumer, please look for an email from our Oral-B team with more details about how we can assist.
  
  Again, we are sorry for your experience and appreciate the opportunity to address your concerns

  Customer Answer

  Date: 08/28/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  The business wrote, through you, on 8/22/2024, "please look for an email from our Oral-B team with more details about how we can assist."

  Today is 8/28/2024 and I have just searched my email inbox, including spam for anything from Oral-B or Procter and Gamble and I cannot find any email from the "Oral-B team."

  I am therefore "rejecting" the Business' Response, as your system puts it, only in the sense that the offer of assistance they said they were going to make has not materialized in any shape or form so I cannot even have an opinion on it, let alone "accept" it.

  I still am puzzled by P&G citing the date of purchase as an immutable rule when it is unreasonable in the context of their packaging missing crucial information and me having a logical and legitimate reason for discovering the problem late. 

  Thank you.

  Regards,
  
  
  
  *** ********
  
  

  

  Business Response

  Date: 08/29/2024

  Thank you for letting us know our email was not in your inbox, that is most unusual. Attached is the email, showing the date it was sent, I hope this helps with the next steps to assist you.

  Kind regards. 

  Customer Answer

  Date: 08/30/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

  Per P&G/Oral-B offer to make a one-time exception and refund my purchase after receipt of the merchandise, I have shipped it to the specified address. I look forward to receiving a full refund for the purchase and shipping cost.

  Thank you, BBB, and P&G/Oral-B for resolving my issue promptly and equitably .

  
  Regards,
  
  
  
  *** ********
  
  

• Initial Complaint

  Date:08/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 2 packs of Pampers Bluey Easy ups from ****** for a total of $36.99 each and I paid in total $73.98. My special needs 5 year old daughter developed a horrible rash from the pampers easy up. Pampers will only refund me $58.98 because ****** gave me a $15 gift card. ****** giving me a gift card was irrelevant because I still paid $73.98 and it cost me gas to get to the store. I. Haven't even received the promised refund of $58.98 either. I want my full refund I paid $73.98.

  

  Business Response

  Date: 09/04/2024

  Thank you for reaching out and we're sorry for your disappointment. Please know when a discount is used or a gift card is awarded for a purchase, if the item is returned or a refund is requested, standard practice is to deduct the value of the discount or value of the gift card since the savings was provided at the time or purchase or later when the gift card is used. As a onetime gesture of goodwill, we will assist this time, but please note we would not make an exception in the future. Please look for a mailing form us in the next 10-14 business days.

  Kind regards. 

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Employer Procoter & Gamble tried calling in 2021 and 2022 when viewed online its website for phone number and email. **************** to have P & G Annual Gift box canceled and not delivered since its employee **** ********* ****** Sept 7th 2021 exited the earth and passed away. I even posted on its website or got an email.
  Employer Procoter & Gamble tried calling in 2021 and 2022 when viewed online its website for phone number and email.   **************** to have P & G Annual Gift box canceled and not delivered since its employee **** ********* ****** Sept 7th 2021 exited the earth and passed away.  I even posted on its website or got an email. 
  United States Postal Service
  **** ****** **** ********* ** *****

  

  Business Response

  Date: 08/23/2024

  Thank you for reaching out and we're sorry for the loss of our P&G Retiree. We have reached out to our internal team that handles the annual gift and they advised the packages should stop. It can take up to six weeks for mailings to stop, please let us know if there are any additional mailings after that time.

  Kind regards.

• Initial Complaint

  Date:08/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was promised 2 coupons for defective product (see email) .I've called *** ***** 3 times ,all they say is we sent them which is a lie. Below is email text.
  
  
  On Mon, Jul 22, 2024 at 8:43 AM, P&G Customer Service
  wrote:
  
  Hi ***,
  
  
  
  Thank you for reaching out to us here at *** ***** and for being a loyal consumer as well. I also wanted to thank you for the attachments you have sent as well, they are very helpful. I’m sorry to hear about the experience that you have had. I understand how you may feel. I would love to help you out today!
  
  
  
  Because we want to ensure your comments get the attention they deserve, we’d like to collect some additional information, so I have sent you a survey to fill out as well. I'm also sharing the details you provide with both my Safety Team and the rest of my *** ***** Team.
  
  
  
  Please know, safety is our top priority and all our products are thoroughly evaluated to be safe when used as directed. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. We recommend discontinuing use of the product. We may re-contact you to request further information. Also, please keep the product in the event we may need to retrieve it.
  
  
  
  Today I have sent you two coupon one for up to $15 and the other coupon for up to $8 towards our next *** ***** deodorant purchase. These coupons will arrive with in 7-10 business days via mail.
  
  
  
  If you have anymore comments or questions please feel free to reach back out to u here at *** *****.
  
  
  
  F******
  
  *** ***** Team
  
  
  
  Need to get back in touch? Please do not change the subject line, just hit reply. This makes sure we receive your message.
  
  
  
  ref:!**************************** ********
  
  

  

  Business Response

  Date: 08/12/2024

  Thanks for reaching out to the Better Business Bureau and we're sorry for your disappointment regarding *** ***** and the compensation. As you may recall, we've previously sent you letters advising the number of reports from your household has exceeded what we feel is reasonable. The last one was sent in March of 2023, in regards to a contact about **** dish detergent. As stated in the letter, to consider if compensation can be sent, you'll need to return the product you made a report regarding via the Mary B address, with trackable shipping. Once received, we'll make a decision.

  Kind regards. 

  

  Business Response

  Date: 08/13/2024

  Thank you for the reply and again, we're sorry for your disappointment in our policy and that our products continually do not meet your needs.

  We wish you the best. 

  Customer Answer

  Date: 08/13/2024

  Company response is ignorant. Promised coupons now rewinding their promise. 

• Initial Complaint

  Date:08/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased a high end tooth brush from Oral B at the end of Dec, 2022. However, the tooth brush stopped working last week (end of July, 2024). Oral B is refusing to repair or replace the tooth brush because I didn't keep my receipt. I was not aware of the fact that I need to have the receipt ready for a product that was purchased year and a half a go.

  

  Business Response

  Date: 08/12/2024

  Thanks for reaching out
  to the Better Business Bureau and Oral-B. We're sorry for your disappointment in the terms for our 2-year service warranty. Your Oral-B warranty
  starts on the day of purchase as indicated on your original sales receipt or
  proof of purchase and is valid for 2 years. This information is stated in the
  warranty that comes with the product and in the warranty statement on our website.  
  
  We appreciate the
  opportunity to address your concerns.

  Customer Answer

  Date: 08/13/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ****** ***

  Hi, 

  Here is my response:

  It is unreasonable to assume that everyone is going to read the fine prints.  I think some better judgement has to be applied in this case.  The tooth brush is fairly new, and this is a known issue from Oral B.  There are many people with the same issue online complaining about the same issue (battery).  The should be a recall if anything to resolve this from Oral B.