Complaints

This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Procter & Gamble Company has 34 locations, listed below.

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• 

  The Procter & Gamble Company

  2 Procter & Gamble Plaza Cincinnati, OH 45202

  
• 

  Procter & Gamble

  P.O. Box 18647 Greensboro, NC 27419

• 

  P G & Co

  P.O. Box 2855 Sequim, WA 98382-2855

• 

  Procter & Gamble Mfg. Co.

  3875 Reservoir Rd. Lima, OH 45801

• 

  The Procter & Gamble Company

  301 E 6th St Cincinnati, OH 45202-3339

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent P&G a receipt totaling $207.17 from ****** expecting a $50.00 ****** shop card. I received a $25.00 card. Their explanation makes no sense. I feel they owe me another $25.00 card. Seems like a rip-off.

  

  Business Response

  Date: 10/02/2024

  Thanks for reaching out
  to the Better Business Bureau (BBB) and P&G. We’re sorry to hear about your
  experience with our rebate, and we’d be happy to assist.
  
  While we do not have
  access to your rebate information, as this is handled by our Rebate team, we’d
  like to look into this. Please note the terms and conditions listed below.
  
  Promotion valid for
  purchases made 8/26/24–9/22/24 at ****** (in warehouse and/or online). For
  every $100 spent (after discounts, and before taxes and shipping costs; may
  submit multiple receipts) on select Procter & Gamble products, get a $25
  ****** Shop Card. Limit two (2) $25 ****** Shop Cards per Membership Number,
  maximum of $50 in ****** Shop Cards per Membership Number.
  
  Please respond with your
  receipt so that we can look into your rebate.
  
  We appreciate the
  opportunity to address your concerns.

  Customer Answer

  Date: 10/02/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  **** ********
  

  Customer Answer

  Date: 10/03/2024

  P&G asked for my receipt which they already have. They also did not provide a way for me to re-submit my receipt. If they provide me with an email address I will, reluctantly, take a picture of the receipt and send it again. The other option is the US mail. I do not know how to upload.  The original receipt was sent by mail to P&G. 

  

  Business Response

  Date: 10/04/2024

  Thank you for writing back and we're sorry for any confusion. Our team is not able to access your rebate submission and had hoped to help you from our team to avoid further delay. If you can reply to the BBB with the photo/s of the receipt/s, we would appreciate it. 

  Kind regards.

  Customer Answer

  Date: 10/10/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  **** ********

  Did you tell me where to e-mail or mail a photo of the receipt to?  If so I misses that information. 

  

  Business Response

  Date: 10/10/2024

  Thanks for reaching back out to BBB and P&G.

  You can attach your receipt to the Better Business Bureau website directly. We'll also be sending you an email directly so that you can share it there as well.

  We appreciate the opportunity to address your concerns.
  

  Customer Answer

  Date: 10/12/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  **** ********
  

  Customer Answer

  Date: 10/14/2024

  Proctor and Gamble does not really respond to what I say. They seem to be more interested in not honoring their advertisement than in showing integrity to a customer. Based on these observations, and the fact that they seem to need the $25.00, I drop my claim. 
  

  Thank you, BBB, for trying to help. 

• Initial Complaint

  Date:09/24/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This "complaint" is against and about P & G Good Everyday Rebate. I submitted a second receipt for thier rebate program. I have emailed them to check on the status; the last email was Sept 16th. They have not replied on the status about the receipt I upload, nor about the gift card I'm owed.

  

  Business Response

  Date: 09/27/2024

  Thank you for contacting the Better Business Bureau (BBB) and P&G.
  
  
  We are very sorry to hear of the difficulty that you've had with your receipts. Currently, we do not have record of any uploaded receipts. However, please look for an email from our P&G team with further details about how we can assist. Also, feel free to upload these receipts to the Better Business Bureau website.
  
  
  Again, we are sorry for this experience and appreciate the opportunity to address your concerns.

  

  Business Response

  Date: 09/27/2024

  Thank you for contacting the Better Business Bureau (BBB) and P&G.
  
  
  We are very sorry to hear of the difficulty that you've had with your receipts. Currently, we do not have record of any uploaded receipts. However, please look for an email from our P&G team with further details about how we can assist. Also, feel free to upload these receipts to the Better Business Bureau website.
  
  
  Again, we are sorry for this experience and appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 09/29/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********. P & G has reached out and is investigating. This is causing me stress. So its in P & G's hands. If they want to do the right or wrong thing that's up to them. 
  
  Regards,
  
  
  
  Ms **** *****
  

  Customer Answer

  Date: 09/29/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********. P & G has reached out and is investigating. This is causing me stress. So its in P & G's hands. If they want to do the right or wrong thing that's up to them. 
  
  Regards,
  
  
  
  ** **** *****
  

• Initial Complaint

  Date:09/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company utilize bait and switch tactics, robbing customers. They run campaign to buy their products with promise to return rebate, but their system refuses to accept checks and instead of accepting rebate requests simply waste time of customers.

  

  Business Response

  Date: 09/24/2024

  Thank you for contacting the Better Business Bureau (BBB) and P&G.
  
  We are very sorry to hear about the experience you had with one of our promotions. We are happy to help. In order to assist further, please provide the name of the promotion you participated in along with any documentation such as receipts that you've submitted. Once these are received, we will research things further.
  
  Again, we are very sorry for your experience. We look forward to hearing from you and appreciate the opportunity to address your concerns

• Initial Complaint

  Date:09/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Before Septemver 10, 2024, I reported and photographed six always brand sanitary products to the contact us form. I reported the poor performance that each type and size of sanitary napkin had relating to the low quality adhesive and the breaking of some pads. The adhesive on the wrappers were less apparent, too. On September 10, 2024, the first representative offered a $50 prepaid card and I replied with the question of how was the refund amount determined and I mentioned I assumed the refund should have been $70 because the quantity number of the majority of the reported items are over 28. The next two representatives replied with their opinions of my question rather than answering my question. Representative lisa declined my prepaid gift card offer and sent a letter stating tnat I made a high number of reports and that more information is requested for compensation. This statement is a lie. On September 17, I spoke with Anita via phone for always and her demeanor was lisa-like, oddly performative and useless as I requested a supervisor. My report about those items was true and each were bought from physical stores. Procter and gamble has the picture of all six items, and I told Anita that I wouldn't have the receipts for the reported items. The representatives are mean-spirited and lack comprehension skills. Why give an assumption of my dissatisfaction for my question? There was no reply to my latest message in which I stated that Lisa's comments were bogus. I know they won't give the refund or develop comprehension skills. It took three messages to get an answer and I suspect the picgure I uploaded was not reviewed to see each reported always product. Phone number given isn't valid.

  Customer Answer

  Date: 09/20/2024

  Procter and gamble representqtive offered and later denied to me a prepaid gift card upon receiving my complaint of six always products.  I requested that offer to be restored and increased by ten to cover each reported item.

  

  Business Response

  Date: 09/20/2024

  Thank you for reaching out regarding your report on Always. We're sorry for your disappointment but our company does track reports across all brands and the number of reports received from your household has exceeded what we feel is appropriate. To consider if we can assist with the issue, you would need to return all the products in the single photo you sent us per the letter sent. Our decision will be based on our evaluation of the returned product and what is received. Please be sure to return via trackable shipping and you're welcome to include the receipt for shipping. 

  We look forward to the return of the products. 

  Kind regards. 

  Customer Answer

  Date: 09/21/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  My recent interactions with this entity has not been all complaints and some messages from me were about replacing an expired coupon and me asking a question about the expiration of a bounce product. What Lisa and any other is requesting is impossible at this point because the picture taken showed no remaining products inside the boxes and bags. So, the request is invalid and bogus. If that idiotic request was needed, then the first representative would have requested that information. Lisa felt it upon herself to make me regret asking customer service how was the refund determined. I know the BBB will not and cannot resolve this subject but my complaint is well deserved. My contacting this company was not always for product complaints, so Lisa is lying.

  No longer with p and g,

  ****** ****

  

  Business Response

  Date: 09/30/2024

  Please know, we're sorry for your disappointment. As a company, we do protect ourselves by monitoring the reports of households and when they exceed what we feel is reasonable, we'll no longer send compensation. We have has multiple people at your residence with the same last name make reports and most recently, the numbers of reports has exceeded what is allowed. You'll note, the Tide report made two days before the Always report was allowed to process.  Again, we're sorry you continue to be disappointed and going forward, be sure to retain all products and receipts. 

  Kind regards

  Customer Answer

  Date: 09/30/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  procter And gamble makes PLENTY of bad products. Unfortunately, I bought those I reported.  I have the tide receipt as that was one of two most recent purchases. This thing makes many types of products for various uses, so I would have exposure to many of them from various retailers.  I will make another attempt to contact the corporate office since dealing with contemptive and vindictive p and g staff has not led to any logical conclusion.  Only thing lisa and the other one than gave presumptions of my question is that good help is hard to find.
  
  
  Regards,
  
  
  
  ****** ****
  
  

• Initial Complaint

  Date:09/13/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a bottle of Tide detergent. It smelled funny and had the wrong color. I called Tide ****** and they agreed to send me a prepaid debit card to compensate. It has been 3 months since the initial call and they have been giving me the run-around. It was supposed to the wrong address initially but still I have received nothing. I had requested that they send me an email with my mailing address so I can check and confirm the address. They denied me that but instead gave me the run-around.

  

  Business Response

  Date: 09/16/2024

  Thanks for reaching out to the Better Business Bureau (BBB) and Tide. We’re sorry to hear about your experience with our rebate, and we’d be happy to assist.
  
  Since we value you, please keep an eye out for an email from us directly regarding your refund.
  
  We appreciate the opportunity to address your concerns.
  

  Customer Answer

  Date: 09/19/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** ****
  

• Initial Complaint

  Date:09/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello please I need your help I trying to submit my rebate for p&g good as gold rebate when you buy $50 you receive $15 visa gift card shop by 09/08/2024 and submit by 09/22/2024 I do my purchases of $50+ or more but when I try to submit the offer site says “offer ended” I enclose my two receipts and I should earn two $15 visa gift cards thank you

  

  Business Response

  Date: 09/12/2024

  Thanks for reaching out to the Better Business Bureau (BBB) and P&G. We’re sorry to hear about your experience with our rebate, and we’d be happy to assist.
  
  Since we value you, please keep an eye out for an email from us directly regarding your rebate.
  
  We appreciate the opportunity to address your concerns.
  

• Initial Complaint

  Date:09/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a box of Cascade dishwasher detergent (UPC: ***************) on April 26, 2024 from ******. Unfortunately, despite the advertised effectiveness of the product, it performed no better than cheaper options as some food residues remained on my dishes and other items. Cascade had advertised an Official Money Back Guarantee, including a mail-in rebate form. I sent in my completed form on May 19, 2024 (see photo) with my original receipt to the address: Cascade **** ***** ****** *********** ********** *** ******. Despite waiting the suggested 6-8 weeks (approx. 2 months), it is now 4 months and I have not received any money back.

  

  Business Response

  Date: 09/05/2024

  Thanks for reaching out to the Better Business Bureau (BBB) and Cascade. We’re sorry to hear about your experience with this Cascade dishwashing detergent, and the Money Back Guarantee, and we’d be happy to assist.
  
  Our products go through many quality checks to ensure they arrive and stay in the best possible condition. Thank you for taking the time to let us know about this.
  
  Our dishwasher detergents are formulated to provide the best cleaning possible. However, we do know hard water and other factors may sometimes have an effect on cleaning performance.  Dishes which are still dirty could be caused by any of the following reasons:
  The water pressure may be too low. Run the dishwasher when no other household demands for water are running (showers, laundry, etc)
  The dishwasher sprayer arms may be blocked. Make sure they can spin freely.
  The cycle may not be long enough. Try a longer/heavy cycle.
  Rinse aid may have gotten into the wash cycle. Make sure to wipe up any spills.
  The dishwasher may be overloaded. Make sure items aren't too close together or stacked too tightly.  
  
  Since we value you, please keep an eye out for an email from us directly regarding your refund.
  
  We appreciate the opportunity to address your concerns.
  
  

  Customer Answer

  Date: 09/05/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

  I received an email from Austin of the P&G team a minute after this BBB message. It promises to send me the money back guarantee of $24.00 within 10 days.

  I will click on Accept Business Response and satisfaction. However, should the promised gift card not arrive, I will alert the BBB accordingly.
  
  
  
  Regards,
  
  
  
  ********* *****
  
  

  Customer Answer

  Date: 10/02/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ********* *****

  Unfortunately, the company has not faithfully honored their promised resolution, causing me to have erroneously “accepted” their proposed resolution, which, in turn, caused your BBB to have prematurely closed the case.
  
  I wish to request that you immediately re-open it, and assist me in asking the company to resolve the matter without further delays and dishonesty.
  
  

  

  Business Response

  Date: 10/02/2024

  Thank you for reaching out and we're sorry the debit card has not arrived as of yet. The refund was requested on 9/5/24 and we would have expected it to arrive by 9/19/24. We did call the bank to confirm when the card was actually mailed, and they advised it was put in the mail 9/15/24. We confirmed the mailing address we provided the bank, is the same one you provided to the Better Business Bureau. We are at a loss as to why it has not reached you as of yet. If you would like, you can confirm this information by calling ###-###-####.  This line includes an option with English/French language options, once you select the language, please select the first option to check the status of a card not received. You can request that they reissue a new card, or we are happy to ask them to issue a new card. If you would like to allow more time for the mailing, that is an option and if it hasn't been received in the coming days, the request to reissue can be made.

  Please let us know if you would like the card reissued.

   

  Customer Answer

  Date: 10/02/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  Please ask them to immediately re-issue and send the gift card by express courier.

  I was tricked by the company last time by their dishonesty and would rather REJECT the response to ensure that the case remain OPEN than to accept, resulting in the case being closed prematurely like last time when they said 7-10 business days, and after waiting over 20 business days (double) I then contacted them and the BBB once again.

  Regards,
  
  
  
  ********* *****
  
  

  

  Business Response

  Date: 10/04/2024

  Thank you for reaching back out and we’re sorry to hear that
  you didn’t receive the debit card that was issued. We did reach out to the bank
  that issues debit cards on our behalf and they confirmed the card was shipped
  via Canadian Post to the address provided to both us and the BBB on 9/15/24. We
  would have expected it to reach by this time as we’re unaware of any current
  delays with the postal system.

  
  Please let us know if you would like to wait several more
  business days to see if the mailing arrives, this will allow you to speak with your
  mail carrier and/or postmaster, or if you would like for us to have the bank
  issue a new card. If a new card is issued and the original card arrives in the meantime,
  the original card will not have any funds on it. You're also welcome to call
  the bank directly at ###-###-#### and confirm
  the information and request a replacement be sent. If you call, once you select
  the language of either English or French, you should select the first option to
  check the status of a card not received.

  Kind regards.

  Customer Answer

  Date: 10/09/2024

  I want to update that as of October 8, 2024...another week has gone by and P&G's promised gift card still has not arrived.
  
  I attempted to add this update into the BBB communications system but there did not seem to be an option to start an additional message.
  
  Thanks,
  
  *****

  

  Business Response

  Date: 10/17/2024

  Thank you for writing back and we're sorry to hear the debit card didn't arrive as expected. If the card  has still not reached you, it sounds as if it may be lost in the mail. Please let us know if you would like for us to have the bank issue a new card. If a new card is issued and the original card arrives in the meantime, the original card will not have any funds on it.

  You're also welcome to call the bank directly at ###-###-#### and confirm the information and request a replacement be sent. If you call, once you select the language of either English or French, you should select the first option to check the status of a card not received.

  We look forward to your reply.

  Customer Answer

  Date: 10/17/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  1. the first time, the business tricked me (and, by extension, the BBB) into accepting its efforts and after waiting a month, there was no gift card sent. In fact, the gift card still had not arrived.

  2. On subsequent re-opening of the BBB case, I stated reasons for choosing “Reject” just to keep the case open and maintain the BBB’s pressure on the company to address the issues faithfully. I had stated that I wanted the company to re-send (or actually send!) the gift card as I don’t believe it sent it at all. I also asked the company to send a gift card by courier. None of these suggestions were taken seriously.

  3. Instead, it has been a repeat of the matters. I am still waiting for the gift card, and the company has now even dared to do absolutely nothing since it is aware that the BBB will simply close the case at some point despite the company’s blatant dishonesty and complete disregard to both myself and the BBB.

   

  As a senior citizen, I am completely appalled that this company has chosen to treat me with such dishonesty and disrespect.
  
  Regards,
  
  
  
  ********* *****
  
  

  Customer Answer

  Date: 10/21/2024

  Following my response to the BBB online system on October 17, 2024, the prepaid ********** had arrived this weekend (likely Friday, October 18, 2024 in the afternoon).
  
  However, a new problem is whether P&G has deactivated the card and since issued a new one or whether this is already the new one? Its prepaid card number is: **** #### #### **** with $24.00 and valid until 03/25.
  
  Can you please assist me in uploading this new development?
  
  I will not attempt to use it until this is verified to avoid any hassles or misunderstandings.
  
  Thanks,
  
  *****

  

  Business Response

  Date: 10/23/2024

  Thanks for letting us know the debit card arrived and again, we're sorry for the delay. We did not request a new card be reissued, so there should be no problem using the one that arrived. If you would like, you should be able to check the balance on the debit card by calling the automated number.

  Thank you again for your patience and kind regards. 

  Customer Answer

  Date: 11/04/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ********* *****

  I was able to use the prepaid ********** tonight.
  
  The matter is now resolved.
  
  Cathy
  
  

• Initial Complaint

  Date:09/04/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is in regards to your Downy pop up event in ******** ******** ** *** on Sept 4, around 12:30-1:15 PM when I was present at the site. I got there 30 mins before the event started and the security nor your staff prompted me or my friends on where the line was, even though they saw us standing there waiting. There were no apologies given by that when we were directed. Attached are pictures of the event and slightly where the incident occurred. So after another 30-40 mins of waiting on the line, we did receive a towel and some samples but then they had the line long for other things WITHIN the event like customizating the towel, hot tea and a tennis game that wasn’t explained very well because the brand ambassador they had in charge of that does not speak good English. Since I was upset that the lines within the event were long (and b/c they did not prompt the people that already did all that was done at the event to leave. Some people left with more than one towel or many samples. So I went to the tennis game booth. The rules of the game were not explained very well and I would have brought up this issue quietly to their supervisor (as I asked for one but 2 of your other brand ambassadors (one handing out the full size soap & the one supposedly monitoring the line - the one wearing the overalls - may not have her in the picture) deemed me as a “*****” or a problem. I was upset & mentioned how long they had me wait on the original line to get into the event & asked for the full-sized bottle at that point b/c I was refused a manager. The girl w/the overalls told me she would give me the bottle but that I had to leave the event. Security was never involved or escorted me out. No manager ever told me to leave either, which is not right. I wasn’t given the chance to enjoy the rest of the event, had to leave & text my friends what happened & the ambassador told her supervisor to “watch out for me” as I left w/no problem. I want a real apology for this.

  

  Business Response

  Date: 09/11/2024

  Thanks for reaching out to the Better Business Bureau and Downy.

  We're sorry to hear about this experience regarding the Downy Pop Up event. We have shared this information with our Marketing Team, and appreciate you reaching out to us regarding this. 

  We appreciate the opportunity to address your concerns.

  

  Business Response

  Date: 09/24/2024

  Thank you for reaching out to our team. We would like to extend our sincerest apologies for the negative experience you had at the Downy NYC Pop-up event. Your feedback is of utmost importance to us, and we have shared it back with our activation team.
  
  We appreciate you taking the time to visit the event and want to express our gratitude for your support. To that end, please keep an eye out for an email from us directly regarding this.

  Customer Answer

  Date: 09/24/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, received your email and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* *****
  

• Initial Complaint

  Date:09/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought gain family size order defense started to wash clothes noticed it is as real watery hardly any smell and the clothes I wore broke me out in hives did not want to leave a bad review since I'm a lifetime user of gai and love there products never had any problems the cashier would not let me return the time tens since I did not keep my receipt all I asked is if they could just return it or let me maybe get another one

  

  Business Response

  Date: 09/05/2024

  Thanks for reaching out to the Better Business Bureau (BBB) and Gain. We’re sorry to hear about your experience with this Gain detergent, and we’d be happy to assist.
  
  This isn’t the experience we want anyone to have and we appreciate your taking the time to let us know about it. You can be assured I will be sharing this with our P&G Safety Team and with the rest of our Gain Team. Please know, safety is our top priority and all our products are thoroughly evaluated to be safe when used as directed. We recommend discontinuing use of the product. We may re-contact you to request further information. Also, please keep the product in the event we may need to retrieve it.
  
  Since we value you, please keep an eye out for an email from us directly regarding your refund.
  
  We appreciate the opportunity to address your concerns.
  

  Customer Answer

  Date: 09/16/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** *******

  This matter has been resolved thank you for all your help
  
  

• Initial Complaint

  Date:08/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/2 5:35pm CT I logged onto ********************** to enter a rebate fulfillment for the Made to Save rebate.
  
  The details of the rebate are "Made to Save Rebate: April 1, 2024 - June 30, 2024 Offer valid for purchases made 4/1/24-6/30/24 Get $15 when you spend $50 or get $5 when you spend $20 on Participating Brands (see terms in documents).
  
  This is a limit of 2 rebates per household. I have enough product value to submit for 2 $15 rebates. When going onto the website the form stated "offer not available". I read the terms and conditions which stated the deadline for submission is 8/2 at 11:59pm ET.
  
  8/2 at 5:37pm CT I emailed *************************** which is the email address listed on the site for rebate support informing them that the rebate form on their website was down and that I was trying to enter my rebate. When I called the rebate support phone number ************ on 8/2 in the evening it said the office had already closed at 5pm CT.
  
  8/5, the next business day I called the rebate support phone number ************ listed on their website. I was told by the representative that the form closed 8/1 11:59pm ET. I advised I would email the terms and conditions as this is incorrect, page 2 states it closes 8/2 at 11:59pm ET.
  
  8/19, I called back as no one reached out to me and spoke to K*** who confirmed the deadline is 8/2 at 11:59pm ET. I requested a manager contact me as I haven’t heard a response.
  
  8/30 I called back as no manager reached out to me and was told the form closed 8/1 at 11:59pm ET. I advised I had emailed the terms to them, made them aware the form closed early, and I was within the deadline to enter my rebate. I was told that they could not help me and would not fulfill my request and to contact the chat support on **********************.
  
  8/30 around 1:30pm I send a request for help to the chat support on the website and was able to reach an agent. I was told to contact the rebate support # again as they couldn’t assist me.

  

  Business Response

  Date: 09/04/2024

  Thanks for reaching out to the Better Business Bureau (BBB), P&G. We’re sorry to hear about your experience with this rebate, and we’d be happy to assist.
  
  We’re sorry that the rebate closed before you were able to submit for it. The rebate shows it needs to be submitted online by 11:59 p.m. Eastern 11:59 Time on August 2, 2024. Since we value you, please keep an eye out for an email from us directly regarding your rebates.
  
  We appreciate the opportunity to address your concerns.
  
  
  

  Customer Answer

  Date: 09/10/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* *********