Complaints

This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Procter & Gamble Company has 34 locations, listed below.

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• 

  The Procter & Gamble Company

  2 Procter & Gamble Plaza Cincinnati, OH 45202

  
• 

  Procter & Gamble

  P.O. Box 18647 Greensboro, NC 27419

• 

  P G & Co

  P.O. Box 2855 Sequim, WA 98382-2855

• 

  Procter & Gamble Mfg. Co.

  3875 Reservoir Rd. Lima, OH 45801

• 

  The Procter & Gamble Company

  301 E 6th St Cincinnati, OH 45202-3339

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought Native spray from ****** and damaged my dining room table it removed the paint
  I was using the product before I realized this serious issue I went to pick up the bottle on my table and saw the spray ran down the bottle onto my table and removes the paint I was having sores painful sores under my arm pits for months and when I saw this I questioned what was in this product or if it was defective
  months of painful sore had them drained had to have them lanced and antibotics for months and office visited the spray damaged my hair follicles and had to have lazer treatments 2500 and office visits
  and prescriptions this stress cause me to go to therapy and they refunded me my table
  but will not refund the expense of damage to my body .
  I have tried to upload its to big of file I have video pictures and letters for one year and they were asking for documents which I provided I did not have health insurance but insurance would not cover laser due to the product issues

  

  Business Response

  Date: 08/12/2024

  Thank you for reaching out to the Better Business Bureau regarding Native and we're sorry you continue to be disappointed. Please know the decision to provide goodwill regarding your table has not relation to your request for medical cost compensation. While we did recently receive a mailing from you on 7/29/24, these were handwritten notes, we have not received all items requested. Please note, if all items are received, it is not a guarantee of compensation for medical expenses but is a guarantee of a fair consideration. Please know, the product is used without issue by many consumers everyday and while all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. We appreciate you are in the best position to determine your next steps.

  Below is a letter that was sent to you, postmarked 7/26/24:

  I am following up on a recent contact with The Procter & Gamble Company. This was in regard to an experience that was reported to us with your use of the Native. We appreciate your patience while we evaluated the experience.
  
  Thank you for taking the time to submit your additional documentation to us. The information received thus far was carefully reviewed by the Consumer Care Reimbursement Claims Team. Based on the documentation you have provided; we are still missing important documents associated with doctor’s visits relating to your experience with our product. After multiple attempts, you’ve been unable and/or unwilling to provide all of the requested documentation for us to thoroughly review your claim. Because of this, the request for reimbursement has been denied.  We now consider this case closed. 
  
  Thank you again for your patience and cooperation.

   

  Kind regards. 

• Initial Complaint

  Date:08/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a package of Always Discreet women's underwear and unfortunately just about all of the pads were defective. There were 17 in the package.
  The inside of the pads are coming apart from the rest of the pad. This is unacceptable especially at such a costly price.
  I am attaching the information from the package as well as a copy of my receipt. The company that I had to call regarding the guarantee said that I had to send this information in by mail but I just had back surgery and I am unable to do that.

  

  Business Response

  Date: 08/01/2024

  Thank you for contacting the Better Business Bureau (BBB) and Always.
  
  We are very sorry to hear about the experience you had with our Always Discreet pads. We also apologize for the difficulty you experienced with the Money Back Guarantee.
  
  Please know that, your experience will be shared with our Quality Assurance Team. Although we do not handle the Money Back Guarantee directly, please look for an email from our Always Team with further details about how we can assist.
  
  Again, were very sorry for your experience and appreciate the opportunity to address your concerns. 

• Initial Complaint

  Date:07/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a coupon through the Papmers Club rewards w/my points. Unforuntaletly I missed using it on July 15, 2024, for 1 day and they refused to give me back my point to purchase a new coupon or give me the same coupon with an updated date.

  

  Business Response

  Date: 07/26/2024

  Thanks for reaching out to the Better Business Bureau and Pampers regarding Pampers Club.
  
  We are sorry for your disappointment.  Club digital offer redemptions come with an expiration date that is disclosed upon ordering and accessing the reward in My Rewards in the Club app. The coupon was ordered on 06/10, allowing for a month to use the coupon before it expired on 7/15. I’m sorry, we’re unable to replace or refund any expired Club rewards, per our terms and conditions for our Club program participation.
  
  Again, we are very sorry for your experience. We appreciate the opportunity to address your concerns. 
  

  Customer Answer

  Date: 07/26/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ***** ******
  

  Customer Answer

  Date: 07/29/2024

  Unfortunately, they can reimburse me with the points and they refuse to do so. This is why I am not satisfied  with their response. 

• Initial Complaint

  Date:07/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  P&G offered a rebate that had to be submitted by July 14 at midnight. Conveniently, their website has had issues for DAYS and gave me a notification each time I tried to log in saying that there are "intermittent issues" with logging in. Conveniently, you have to actually be able to LOG IN in order to submit the rebate successfully. Conveniently, the email address I reached out to (provided by P&G on the rebate page) doesn't answer the emails I sent to them. Now I'm out $30.

  

  Business Response

  Date: 07/24/2024

  Thank you for contacting Better Business Bureau (BBB) and P&G. We are very sorry to hear that you did not receive your rebate. While we do not handle the rebate directly, we would be happy to assist.
  
  Please look for an email from P&G team with further details about how we can assist. 
  
   Again, we are sorry for your experience. We appreciate the opportunity to address your concerns.

• Initial Complaint

  Date:07/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made to Save Rebate Deadline to submit this promotion is 07/14/2024 I trying to submit this but the p&g good everyday page have technical difficulties since Friday 07/12/2024 I need your help to receive my $15 gift card from my $50+ purchase at ****** I hope you could enter manually thank you for your help

  

  Business Response

  Date: 07/16/2024

  Thank you for contacting the Better Business Bureau (BBB) and P&G.
  
  We are very sorry to hear about the issues you had with our recent rebate. Please know that, these issues have been shared with our tech team. Although we do not handle the rebate directly, please look for an email with further details about how we can assist.
  
  Again, we are sorry for your experience and appreciate the opportunity to address your concerns.

• Initial Complaint

  Date:07/10/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon. I bought a product on Braun.com on June 16, 2024. They had sent me a coupon to use on their website and they had an ongoing father day sale. I used both, got a total to pay and entered my credit card information based on the total given of $456.87. However my card was charged for $548.24. I saw it right away on the confirmation email and contacted Braun to get it resolved and get a refund of the difference as I never agreed to pay the additional $91.37.
  They keep telling me they are looking into it but I never get an update and it’s still not resolved despite the several follow ups..
  I understand technical difficulties happen but I am not responsible for their system malfunction and my card was then charged for an amount that was never approved.

  

  Business Response

  Date: 07/10/2024

  Thanks for reaching out to the Better Business Bureau (BBB) and Braun. We’re sorry to hear about your experience. We’d be happy to assist.
  
  We had a sale for the ****** that was $100 off from June 2nd, through June 15th. Your purchase date was on June 16th. This may be why you were seeing the price difference. To that end, please keep an eye out for an email from us directly regarding your partial refund.
  
  We appreciate the opportunity to address your concerns.
  

  Customer Answer

  Date: 07/11/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I look forward to receiving the refund offered as a resolution. 
  
  
  
  Regards,
  
  
  
  ******* ******
  

• Initial Complaint

  Date:07/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of two Oral B electric toothbrushes in December 2023. The toothbrush is defective in that the brush heads leak toothpaste all over the place. I've had several Oral B tooth brushes and the original tooth brush head design never had this issue. I'm looking for an exchange from Oral B.

  

  Business Response

  Date: 07/17/2024

  Thank you for contacting the Better Business Bureau (BBB) and Oral-B.
  
  We are very sorry to hear about the issue you've had with your toothbrush. While this is not something that we would expect, we are more than happy to assist. Please look for an email from our Oral-B team with further details.
  
  We appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 07/18/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  I am requesting that the business provide a Replacement product in exchange for the one I have.  I purchased a pair of the iO series, toothbrush, and am asking for the Genius X model which Do not have the iO Toothbrush, heads  

  
  
  Regards,
  
  
  
  *** ******
  
  

  

  Business Response

  Date: 07/23/2024

  Thank you for replying and we're sorry you are disappointed with the exception we offered. Please know, your purchase is outside the 60-day Money Back Guarantee (MBG) but does have the 2-year Service Warranty, we do not have an upgraded replacement program as you hoped for.  If you sent the unit/s to the Service Center and if they found the brush/es were defective, they would replace with a new brush, but it would be the same version and your original charger would be sent back with the new handle.  In addition, if a brush is replaced, it would not have a new 2-year warranty, instead the warranty would go by the purchase date of the original receipt.

  Although they units are outside the MBG we are again, willing to make an exception to process a debit card for the cost of purchase.  If you elected to purchase new Oral-B brushes, the new receipt, which would provide a new 2-year Service Warranty. We're also happy to send you two $25 off coupons in the event you want to try new Oral-B brushes, the coupons can be used at retailers that accept coupons. 

  Please return the unit/s via trackable shipping and a copy of the original purchase receipt and the shipping receipt to:

  
  Alta P&G Team
  **** **** ** *** *****
  *** * ********** **
  ******* ** *****

  Again, were very sorry for your experience and appreciate the opportunity to address your concerns.
  

   

• Initial Complaint

  Date:07/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an electronic toothbrush in September 2022 from Oral-B. The toothbrush has a 2-year warranty. In June of 2024, the toothbrush would no longer hold a charge. I called and emailed the customer service line who sent me a label to ship the toothbrush to their service center. I just received the toothbrush back and it will not charge at all--it is useless. I contacted customer service again asking for a replacement. They simply told me to contact the customer service center--the same one that. 1. sent me an email saying "don't reply" to this email, and 2. failed to repair the brush. Moreover, I reiterated to customer service it is not my responsbility to manage their third-party services. I am asking Oral-B to send me a new toothbrush to honor their advertised 2-year warranty.

  

  Business Response

  Date: 07/26/2024

  Thanks for reaching out to the Better Business Bureau and Oral-B.
  
  Our products go through many quality checks to ensure they arrive and stay in the best possible condition. Thank you for taking the time to let us know about this. We do know our service center sent you a brand-new brush, so we’re sorry to hear that the replacement is not working. 
  
  We're happy that you contacted us directly, and have sent you a replacement brush. Please allow 7-10 business days for the new brush to arrive.
  
  We appreciate the opportunity to address your concerns.

• Initial Complaint

  Date:07/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The product guaranteed a full refund if not satisfied, but after following the directions to receive a refund, no refund was given. After 3 months of constant email and phone exchanges to follow up with the refund status, the company failed to give me a refund.
  
  The product was purchased on Mar 26 for $78.76.
  
  When called the office at ###-###-#### to check the status of my refund, they were unable to look up my order number (******) because they switched systems and all my information was lost.

  

  Business Response

  Date: 07/10/2024

  Thanks for reaching out to the Better Business Bureau (BBB) and Oral-B. We’re sorry to hear about your experience.
  
  While we don’t have access to the Money Back Guarantee systems at consumer relations, we’d be happy to check into the status of your refund. In our first email to you, we did recommend sending your order with tracking, as we are not responsible for lost or misdirected mail.  Please respond with your tracking number. 
  
  We appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 07/10/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below:

  Why are you requesting tracking number now? It’s been 4 months and you know people do not keep such information for this long. I have followed the directions and sent it to you and you should give me a proper response on whether you will honor your policy of guaranteed refund.

  Regards,
  
  
  
  ******* ***
  
  

  Customer Answer

  Date: 08/13/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******* ***

  Problem:
  The product guaranteed a full refund if not satisfied, but after following the directions to receive a refund, no refund was given. After 3 months of constant email and phone exchanges to follow up with the refund status, the company failed to give me a refund. The product was purchased on Mar 26 for $78.76. When called the office at ###-###-#### to check the status of my refund, they were unable to look up my order number (******) because they switched systems and all my information was lost. After I got ahold of a customer rep there and told them my tracking number, they said they received it and will give me a refund soon. However, after 3 months, I have not received any refund.
  
  Desired Resolution:
  Refund
  
  

  

  Business Response

  Date: 08/13/2024

  We're sorry for you continued disappointment. As requested previously, please provide the tracking number for your product return, and we'll be happy to investigate further.

  We look forward to receiving the information.

  Kind regards. 

  Customer Answer

  Date: 08/13/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******* ***
  

  Customer Answer

  Date: 08/14/2024

  I no longer have the shipping tracking number since it's been 4 months. 

  

  Business Response

  Date: 08/21/2024

  We're sorry for any confusion, if you could please provide the tracking number for the return for the Money Back Guarantee, we can research this further.

  We look forward to hearing from you.

  Kind regards. 

• Initial Complaint

  Date:07/01/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to submit for the 'Made to Save' rebate this morning and it indicated that it is no longer available. Per their Terms & Conditions (attached), purchases needed to be made by June 30 but submissions could be made up until July 14. I called them because I was unable to find the form to submit and they said that the offer ended on June 30 and they are no longer accepting submissions. I emphasized that my purchases were made prior to June 30 but that I should have until July 14 to submit the paperwork per their Terms & Conditions. She simply said "I apologize for the confusion and frustration". While the apology was appreciated, that didn't do me any good in getting back the $15 rebate that I should be entitled to. I have my receipts for the $50 in products that I purchased and am happy to submit those in order to get my $15 rebate.

  

  Business Response

  Date: 07/08/2024

  Thank you for reaching out to the Better Business Bureau regarding a P&G Promotion. We're sorry for your disappointment and have reached out to better understand the program since they're not handled directly by us. In the meantime, if you could submit your receipts showing the dates, prices, and any discounts and the total, we would appreciate it.'

  We look forward to hearing back from you. 
  

  Customer Answer

  Date: 07/12/2024

  This is their request: submit your receipts showing the dates, prices, and any discounts and the total
  
  My total for all purchases was $74.69.  Total for qualifying P&G products was $61.95 with coupons/discounts totaling $8 for a total of $53.95. Please let me know if there is additional information that you think they may want/need.
  
  Thanks,
  
  ***

  

  Business Response

  Date: 07/22/2024

  Thank you for contacting the Better Business Bureau (BBB) and P&G.
  
  We are very sorry to hear that you are not able to redeem your rebate. Although we do not handle the rebate directly, we are more than happy to assist. Please look for an email from our P&G team with further details regarding how we can help.
  
  Again, we are sorry for your experience and appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 08/01/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  *** *****

  I’m not sure if this file can be updated now that it’s closed.  I hadn’t responded to the previous message because I was waiting to see if I actually received the gift card that they promised.  I do see it is in my mail today so, if it’s possible, I’d like to mark this case as ‘customer is satisfied with resolution’, just so it’s not showing that I didn’t respond.  If it can’t be updated, that’s perfectly fine, just thought I’d ask.
  
  Thanks,