Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received voicemail(s) on 12/7/23 from a “Randy J****” from this company as well as my relatives and old coworkers. Voicemails were threatening legal action over voice mail but not providing any factual information to look up an account or identify who they are or why they are calling. Number appears to be spoofed to my local area and all records referenced in the voicemail are not tied to any account I own. Will be pursuing legal action myself if they continue harassing my relatives.

  Business Response

  Date: 01/03/2024

  
  To Whom It May Concern:
  Please allow this correspondence to serve as a written response for the complaint of ******** *****
  against this office. Our office has conducted a thorough review of the allegations in the complaint and have met with
  the subject employees in regards to this matter. In response to this complaint, please be advised that our office
  strives to provide a positive customer service experience while adhering to the pertinent regulations. It is our
  procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of
  oftice customer service policies will have an adverse effect on employment with our company, up to and including
  termination.
  Please be further advised that immediately upon receipt of the subject complaint, we located the subject
  account. The consumer had contacted the office prior to receiving this complaint and conveyed his displeasure with
  our communications. Management placed the account in a locked status to ensure no future communications. Per
  company policy, our office has proactively discontinued any and all efforts on this account even prior to receiving
  this complaint. Mr. ***** can rest assured he will receive no further communication from this office.
  Please be advised that these matters are taken with the highest respect and consideration. Whenever
  possible, our office strives to comply with any consumer request and provide a positive customer service experience.
  We wish to apologize for any inconvenience or misunderstanding caused to Mr. *****. However, he may rest
  assured she will receive no further communications from this office as we had previously discontinued any and all
  efforts on the subject account.
  Thank you for your time and consideration.
  Very Truly Yours,

  Customer Answer

  Date: 01/03/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  ******** *****
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:12/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company has called and harassed my work multiple times. The lady was rude. I called them multiple times after I got the number. They called me back today saying a owe a bill that I have yet to see paper work on. I asked for them to mail me information and to email me. They have yet to do that. I also don't even know the number to the claim. I wasn't given one. I will be contacting a lawyer.

  Business Response

  Date: 01/02/2024

  Please allow this correspondence to serve as a written response for the complaint of ******* ******* against this office.  Our office has conducted a thorough review of the allegations in the complaint and have met with the subject employees in regard to this matter.  In response to this complaint, please be advised that our office strives to provide a positive customer service experience while adhering to the pertinent regulations.  It is our procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of the office customer service policies will have an adverse effect on employment with our company, up to and including termination.  Please be further advised that immediately upon receipt of the subject complaint, we located the subject account.  management placed the account in a locked status to ensure no future communications.  Per company policy, our office has proactively discontinued any and all efforts on this account.  Ms. ******* can rest assured she will receive no further communication from this office.  Please be advised that these matters are taken with the highest respect and consideration.  Whenever possible, our office strives to comply with any consumer request and provide a positive customer experience.  We wish to apologize for any inconvenience or misunderstanding caused to Ms. *******.  However, she may rest assured she will receive no further communications from this office.  Thank you for your time and consideration.  Very truly yours, Main Resolution Group, Inc. 

• Initial Complaint

  Date:12/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been calling my family members and I for months, telling them they need to hear from me by end of day or there will be warrants for my arrest. They yelled at my Mom and told her that I needed to call them back or get a lawyer to call them or they will proceed to ligation. They scared my Mom so bad one time she actually gave them my current cell phone number because she feared I was going to JAIL! Mind you, she was recovering from a recent heart attack! These people are disgustingly MAD and extremely unprofessional. After receiving my number, they called every day leaving threating voicemails to call **********, I blocked the number and they began calling from various Michigan area codes and areas surrounding Detroit as that is where I am from. When I would answer, they never mentioned who they were or any valid identifying information that would confirm their business with me. It was always constant elevated tones and threats. The latest call came from a man named ****** ****** with the ********* ******** ********* ****** *******. He called from a Lansing area code, claiming I needed to be at home, in Texas, the next day to receive legal paperwork. He proceeded to name two previous addresses. He never mentioned the company he was working with, he referred to them by "These folks" and recited the ********** that I blocked with no extension. He claimed when he arrives I need to provide a signature and photo ID then goes on to say "You're going to need to contact these folks to update an accurate address" If you know you don't have a current address, why would you be attempting to serve me at old addresses? These people are unbelievable. I finally found out their name and that the harassment was debt related when I ******* the phone number and came across this website. I am demanding this company to STOP harassing my family, my job and I immediately, under the FDCPA Act VII titles Unfair and Deceptive Practices.

  Business Response

  Date: 01/02/2024

  Please allow this correspondence to serve as a written response for the complaint of ******* ******* against this office.  Our office has conducted a thorough review of the allegations in the complaint and have met with the subject employees in regard to this matter.  In response to this complaint, please be advised that our office strives to provide a positive customer service experience while adhering to the pertinent regulations.  It is our procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of the office customer service policies will have an adverse effect on employment with our company, up to and including termination.  Please be further advised that immediately upon receipt of the subject complaint, we located the subject account.  management placed the account in a locked status to ensure no future communications.  Per company policy, our office has proactively discontinued any and all efforts on this account.  Ms. ******* can rest assured she will receive no further communication from this office.  Please be advised that these matters are taken with the highest respect and consideration.  Whenever possible, our office strives to comply with any consumer request and provide a positive customer experience.  We wish to apologize for any inconvenience or misunderstanding caused to Ms. *******.  However, she may rest assured she will receive no further communications from this office.  Thank you for your time and consideration.  Very truly yours, Main Resolution Group, Inc. 

• Initial Complaint

  Date:11/29/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A gentleman named Max left voicemail stating he was from Main Resolution Group Civil Processing Department at ext ***. He stated I only had 48 hours to respond before legal action. FTC needs to be contacted as well as rights were violated by the threat of legal action. Said gentleman also contacted others and left voicemail stating I only had 48 hours to respond. I request company to cease and desist from all contact. They violate multiple rights.

  Business Response

  Date: 12/13/2023

  Please allow this correspondence to serve as a written response for the complaint of Mr. ***** ****** against this office.  Our office has conducted a thorough review of the allegations in the complaint and have met with the subject employees in regards to this matter.  In response to this complaint, please be advised that our office strives to provide a positive customer service experience while adhering to the pertinent regulations.  It is our procedure upon receipt of a customer complaint to reinforce with management and staff that any proven violation of office customer service polocies will have an adverse effect on employment with our company, up to and including termination.  Additionally, when allegations indicate violations of company policy, employees will be required to attend additional training to ensure compliance with their employment duties and obligations.  Please be further advised that immediately upon receipt of the subject complaint, we located the subject account.  Management placed the account in a locked status to ensure no future communications.  Per company policy, our office proactively discontinued any and all efforts on this account.  Mr. ****** can rest assured he will receive no further communication from this office.  Please be advised that these matters are taken with the highest respect and consideration.  Whenever possible, our office strives to comply with any consumer request and provide a positive customer service experience.  We wish to apologizr for any inconvenience or misunderstanding caused to Mr. ******.  However, he may rest assured she will receive no further communications from this office.  Thank you for your time and consideration.  Very Truly Yours, Main Resolution Group  

  Customer Answer

  Date: 12/19/2023

  Better Business Bureau: 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  Regards, 
  
  ***** ******

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a phone call today from a spoofed Ohio number claiming to be a representative of courier service hired to serve me legal papers at my home from 11am to 3pm the following day when they left the call back number it was for this company again calling me using threatening tacktics to collect on a debt that they can not provide information for nor has sent any written correspondence. They are using illegal measures to collect by using scare tactics.

  Business Response

  Date: 12/13/2023

  To Whom It May Concern,Please allow this correspondence to serve as a written response for the complaint of *********** ******** against this office.  Our office has conducted a thorough review of the allegations in the complaint and have met with the subject employees in regards to this matter.  In response to this complaint, please be advised that our office strives to provide a positive customer service experience while adhering to the pertinent regulations.  It is our procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of office customer service policies will have an adverse effect on employment with our company, up to and including termination.  Please be further advised that immediately upon receipt of the subject complaint, we located the subject account.  Management placed the account in a locked status to ensure no future communications.  Per company policy, our office has proactively discontinued any and all efforts on this account.  Mr. ******** can rest assured he will receive no further communication from this office.Please be advised that these matters are taken with the highest respect and consideration.  Whenever possible. our office strives to comply with any consumer request and provide a positive customer service experience.  We wish to apologize for any inconvenience or misunderstanding caused to Mr. ********.  However, he may rest assured he will receive no further communication from this office.Thank you for your time and consideration.  Very truly yours, Main Resolution Group

  Customer Answer

  Date: 12/13/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  Regards, 
  
  *********** ********

• Initial Complaint

  Date:11/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/16/2023 and 11/20/2023I
  I have received two separate threading voicemails from ***. Phone # ************** the voicemail to find it belonged to Main Resolution group. This voicemail was left on 11/26/23 and 11/20/23. The voicemail The VM left today 11/20/23 was threading me in regards to a pre-litigation complaint filed back on the 16th Miss ***** this is my final attempt to reach you if I don't hear from you or your attorney today by to 2pm eastern standard time my clients will have the right to move forward and come to either home or place of employment They need to speak to myself or a retained attorney.
  
  This breaks a lot of FTC laws, eluding to legal action in a voicemail, which may or may not belong to the person they are trying to reach. As a debt collector the mini miranda was not stated either. This is my formal request to have this company cease and desist all activities on my account. I will also be filing a complaint with the FTC due to blatant law breaking on a voicemail.

  Business Response

  Date: 12/13/2023

  Please allow this correspondence to serve as written response for the complaint of ****** ***** against this office.  Our office has conducted a thorough review of the allegations in the complaint and agree with the consumer that no one from our office actually spoke to her.  We have met with the subject employees in regards to this matter.  In response to this complaint, please be advised that our office strives to provide a positive customer service experience while adhering to the pertinent regulations.  It is our procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of office customer service policies will have an adverse effect on employment with our company, up to and including termination.  Additionally, when allegations indicate violations of company policy, employees will be required to attend additional training to ensure compliance with their employment duties and obligations.  Please be further advised that immediately upon receipt of the subject complaint, we located the subject account.  Management placed the account in a locked status to ensure no future communications.  Per company policy, our office has proactively discontinued any and all efforts on this account.  Ms. ***** can rest assured that she will receive no further communication from this office.  Please be advised that these matters are taken with the highest respect and consideration.  Whenever possible, our office strives to comply with any consumer request and provide a positive customer service experience.  We wish to apologize for any inconvenience or misunderstanding caused to Ms. Black.  However, she may rest assured she will receive no further communications from this office.  Thank you for your time and consideration.  

• Initial Complaint

  Date:11/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spoke to a Jacob H****** at 10:21am on 11/09/23 and asked for a copy of the said complaint being filed against me in writing. He refused and said he did not have to provide it in writing and he would continue to contact my family members after being asked to no longer contact them.

  Business Response

  Date: 12/08/2023

  Please allow this correspondence to serve as a written response for the complaint of ******* ******* against this office.  Our office has conducted a thorough review of the allegations in the complaint and have met with the subject employees in regards to this matter.  In response to this complaint, please be advised that our office strives to provide a positive customer service experience while adhering to the pertinent regulations.  It is our procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of office customer service policies will have an adverse effect on employment with our company, up to and including termination.  Please be further advised that immediately upon receipt of the subject complaint, we located the account.  Management placed the account in a locked status to ensure no future communications.  Per company policy. our office proactively discontinued any and all efforts in this account.  Ms. ******* can rest assured she will receive no further communication from this office.  Please be advised that these matters are taken with the highest respect and consideration.  Whenever possible, our office strives to comply with any consumer request and provide a positive customer service experience.  We wish to apologize for any inconvenience or misunderstanding caused to Ms. *******.  However, she may rest assured she will receive  no further communications from this office.  Thank you for your time and consideration.  Very Truly Yours, Main Resolution Group 

• Initial Complaint

  Date:11/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 2, 2023, I got a call from Mac saying that he is from the civil processing division here with main resolution group and I am trying to reach Mr. ******* ****** and my office has been retained this morning in regard to a pre-litigation complaint and giving me only 48 hours to respond. The second call I got from Melvin W***** with the Southwest district outsource, courier service. Calling in regard to a schedule delivery of some legal paperwork that will depart my office for you tomorrow, Thursday, 9 November between the hours of 11am and 1 PM. The numbers that call from are not their real numbers and they also have been calling friends and family and leaving the same message and this violates my FRCA rights. My debt cannot be discussed or revealed to anyone but myself. This company is violating federal laws by leaving these messages.

  Business Response

  Date: 12/28/2023

  
  To Whom It May Concern:
  - - Please allow this c6rrespondence to serve as a writixmresponse for the complaint filed
  against this office. Our office has conducted a thorough review of the allegations in the complaint and have met with
  the subject employees in regards to this matter. In response to this complaint, please be advised that our office
  strives to provide a positive customer service experience while adhering to the pertinent regulations. It is our
  procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of
  office customer service policies will have an adverse effect on employment with our company, up to and including
  termination.
  Please be further advised that immediately upon receipt of the subject complaint, we located the subject
  account. Management placed the account in a locked status to ensure no future communications. Per company
  policy, our office has proactively discontinued any and all efforts on this account. Mr. ****** can rest assured she
  will receive no further communication from this office.
  Please be advised that these matters are taken with the highest respect and consideration. Whenever
  possible, our office strives to comply with any consumer request and provide a positive customer service experience.
  We wish to apologize for any inconvenience or misunderstanding caused to Mr. ******. However, he may rest
  assured she will receive no further communications from this office.
  Thank you for your time and consideration.
  Very Truly Yours,
  Main Resolution Group
  
  
  

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A person identifying himself as Max S**** from the Civil Processing dept. at Main Resolution Group has left multiple threatening messages over the last few days on my cell phone and my daughter's cell phone threatening legal action that is being taken against me. His last voicemail was left today (06-Nov-2023) on my daughter's cell phone, which stated that she needed to have me or my attorney contact him at ###-###-#### by 2p.m. EST today or they will move forward with litigation activity. When I googled Main Resolution Group it came up as a debt collector (even though the Mini Miranda was not stated). These actions violate several FTC laws. I am requesting for this company to cease and desist all activities on my account and I will be moving forward with a formal complaint with the FTC for the multiple violations

  Customer Answer

  Date: 11/07/2023

  I did not personally speak with anyone at this company. My complaint is related to the harassing and threatening messages that were  left on my family members voicemails. In reviewing the FDCPA, this company has violated this federal law on multiple occasions. 

  Business Response

  Date: 12/28/2023

  
  Please allow this correspondence to serve as a written response for the complaint of **** ****** against this
  office. Our office has conducted a thorough review of the allegations in the complaint and have met with the subject
  employees in regards to this matter. In response to this complaint, please be advised that our office strives to
  provide a positive customer service experience while adhering to the pertinent regulations. It is our procedure upon
  receipt of a consumer complaint to reinforce with management and staff that any proven violation of office customer
  service policies will have an adverse effect on employment with our company, up to and including termination.
  Please be further advised that immediately upon receipt of the subject complaint, we located the subject
  account. Management placed the account in a locked status to ensure no future communications. Per company
  policy, our office has proactively discontinued any and all efforts on this account. Ms. ****** can rest assured she
  will receive no further communication from this office.
  Please be advised that these matters are taken with the highest respect and consideration. Whenever
  possible, our office strives to comply with any consumer request and provide a positive customer service experience.
  We wish to apologize for any inconvenience or misunderstanding caused to Ms. ******. However, she may rest
  assured she will receive no further communications from this office.
  Thank you for your time and consideration.
  Very Truly Yours,
  Main Resolution Gr@p, Inc.
  
  
  .- - - .-
  

• Initial Complaint

  Date:10/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a phone call from a local number that was spoofed on the caller ID. This voicemail was left on 10/23/2023. The voicemail stated it was from Max in the Civil Processing Decision, regarding a pre litigation complaint against me. They need to speak to myself or a retained attorney. my father also received the exact same call and spoke to Max who noted this was regarding pending litigation against me. This breaks a lot of FTC laws, alluding to legal action in a voicemail, as well as also mentioning this action to a party the caller knew it was not for. As a debt collector the mini miranda was not stated either. This is my formal request to have this company cease and desist all activities on my account. I will also be filing a complaint with the FTC due to blatant law breaking on a voicemail.

  Customer Answer

  Date: 10/23/2023

  My complaint is not regarding verification of any debt. It is specifically in regards to illegal communications both me and my family have received from this company. Regardless of the validity of any debt they are violating multiple regulations around contact and information disclosure as noted in my initial complaint. I would prefer not to contact this company as they are very clearly using predatory tactics and I am not comfortable providing any information to them. 

  Business Response

  Date: 11/02/2023

  Please allow this correspondence to serve as a written response for the complaint of ****** ***** against this office.  Our office has conducted a thorough review of the allegations in this complaint and have met with the subject employees in regards to this matter.  In response to this complaint, please be advised that our office strives to provide a positive customer service experience while adhering to the pertinent regulations.  it is our procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of office customer service policies will have an adverse effect on employment with our company, up to and including termination.  Please be further advised that immediately upon receipt of the subject complaint, we located the subject account.  Pursuant to Mr. *****'s request and our company policy, we immediately terminated any and all efforts on the subject account.  Additionally, our office has instructed the staff not to contact the complainant nor anyone else listed on the subject account.  We have also had the management team move the subject file into a locked status so as to guarantee no further contact.  In effect, this office has permanently discontinued any and all efforts on the subject account.  The original documentation from the subject debt has been ordered and will be forwarded to Mr. ***** if and when our office receives it.  Please be advised that these matters are taken with the highest respect and consideration.  Whenever possible, our office strives to comply with any consumer request and provide a positive customer service experience.  We wish to apologize for any inconvenience or misunderstanding caused to Mr. *****.  However, he can rest assured that our office will have no further communication attempts per their request.  Thank you for your time and consideration.