Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is calling relatives, leaving threatening voicemails and asking for my contact information and that I must call back to discuss an issue. They spoof the number they are calling from to make it look local and then give me another number to call back which is a completely different number from their website. Demanded that I must take care of this by Wednesday to avoid further action. I demand they cease all further contact by telephone under the rules of the FDCPA.

  Business Response

  Date: 02/20/2024

  Please allow this correspondence to serve as a written response for the complaint of **** ******* against this office.  Our office has conducted a thorough review of the allegations in the complaint and have met with the subject employees in regard to this matter.  In response to this complaint, please be advised that our office strives to provide a positive customer service experiencing while adhering to the pertinent regulations.  It is our procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of office customer service policies will have an adverse effect on employment with our company, up to and including termination.Please be further advised that immediately upon receipt of the subject complaint, we located the subject account.  Management placed the account in a locked status to ensure no future communications.  Prior to this complaint being filed, our office was sent an email by the consumer to call her on her cell phone and provided her with the original documentation for the subject loan.  However, per company policy, our office has proactively discontinued any and all efforts on this account.  Ms. ******* can rest assured she will receive no further communication from this office.Please be advised that these matters are taken with the highest respect and consideration.  Whenever possible, our office strives to comply with any consumer request and provide a positive customer service experience.  We wish to apologize for any inconvenience or misunderstanding caused to Ms. *******.  However, she may rest assured that she will receive no further communication from this office.  Thank you for your time and consideration. 

  Customer Answer

  Date: 02/20/2024

  Better Business Bureau: 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  Regards, 
  
  **** *******

• Initial Complaint

  Date:01/18/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is calling people that may or may not be relatives, leaving threatening voicemails and asking for my contact information and callback to discuss an issue. I demand they cease all further contact by telephone under the rules of the FDCPA.

  Business Response

  Date: 02/20/2024

  Please allow this correspondence to serve as a written response to the complaint of ****** ****** against this office.  Our office has conducted a thorough review of the allegations in the complaint and have met with the subject employees in regards to this matter.  In response to this complaint, please be advised that our office strives to provide a positive customer service experience while adhering to the pertinent regulations.  It is our procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of office customer service policies will have an adverse effect on employment with our company, up to and including termination.  Please be further advised that upon receipt of the subject complaint, we located the subject account.  Management placed the account in a locked status to ensure no future communications.  Per company policy, our office has proactively discontinued any and all efforts on this account.  Ms. ****** can rest assured she will receive no further communications from this office.Please be advised that these matters are taken with the highest respect and consideration.  Whenever possible, our office strives to comply with any consumer request and provide a positive customer service experience.  We wish to apologize for any inconvenience or misunderstanding caused to Ms. ******.  However, she may rest assured that she will receive no further communication from this office.  Thank you for your time and consideration. 

  Customer Answer

  Date: 02/20/2024

  I have reviewed the response made by the business in reference to complaint ID 21163208, and find that this resolution is satisfactory to me.  
  
  Regards, 
  
  ****** ******

• Initial Complaint

  Date:01/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from Ms ***** stating she has a pending litigation on me. She said she has called multiple times but have no record of any calls and no other voicemail than the one that was left. She states she called my place of business and got hung up on. I also don’t have any record of any call on my work phone. She then said she’d call and leave a message with my HR. That’s to my knowledge is illegal. They didn’t say what this was in regards to only a date of March 2022. I didn’t call them back.

  Business Response

  Date: 01/22/2024

  Please allow this correspondence to serve as a written response for the complaint of **** ***** against this office.  Our office has conducted a thorough review of the allegations in this complaint and have met with the subject employees in regards to this matter.  In response to this complaint, please be advised that our office strives to provide a positive customer service experience while adhering to the pertinent regulations.  It is our procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of office customer service policies will have an adverse effect on employment with our company, up to and including termination.  Please be further advised that immediately upon receipt of the subject complaint, we located the subject account.  Management placed the account in a locked status to ensure no future communications.  Per company policy, our office has proactively discontinued any and all efforts on this account.  Ms.  ***** can rest assured she will receive no further communication from this office.  Please be advised that these matters are taken with the highest respect and consideration.  Whenever possible, our office strives to comply with any consumer request and provide a positive customer service experience.  We wish to apologize for any inconvenience or misunderstanding caused to Ms. Burge.  However, she may rest assured she will receive no further communications from this office.  Thank you for your time and consideration.   

• Initial Complaint

  Date:12/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business is harassing and calling residents of different addresses I used to reside, I am requesting they cease trying to contact me and everyone ever associated with me.

  Business Response

  Date: 01/10/2024

  Please allow this
  correspondence to serve as a written response for the complaint of ****** ***** ******* against this office. Our office has conducted a
  thorough review of the allegations in the complaint and have met with the
  subject employees in regards to this matter. In response to
  this complaint, please be advised that our office strives to provide a positive
  customer service experience while adhering to the pertinent regulations. It is
  our procedure upon receipt of a consumer complaint to reinforce with management
  and staff that any proven violation of office customer service policies will
  have an adverse effect on employment with our company, up to and including
  termination. 
  Please be further advised
  that immediately upon receipt of the subject complaint, we located the subject
  account. Management placed the account in a locked status to ensure no future
  communications. Per company policy, our office has proactively discontinued any
  and all efforts on this account. Ms. ****-******* can rest assured she will
  receive no further communication from this office. 
  Please be advised that
  these matters are taken with the highest respect and consideration. Whenever possible, our
  office strives to comply with any consumer request and provide a positive
  customer service experience. We wish to apologize for any inconvenience or
  misunderstanding caused to Ms. ****-*******.
  However, she may rest assured she will receive no further communications from
  this office. 
  Thank you for your time and
  consideration. Very Truly Yours, Main Resolution Group, Inc.

• Initial Complaint

  Date:12/19/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting calls like this one
  “Miss ***** this is our Mac saving them with the civil processing division here with main resolution group I do need you if you have a legal representative give me a call within 4 8 hours regarding a pre- litigation complaint office number is * * ** * * ** * * * * extension is 1 0 8 thank you…”

  Business Response

  Date: 01/02/2024

  
  To Whom It May Concern:
  Please allow this correspondence to serve as a written response for the complaint of ******* ****** against
  this office. Our office has conducted a thorough review of the allegations in the complaint and have met with the
  subject employees in regards to this matter. In response to this complaint, please be advised that our office strives to
  provide a positive customer service experience while adhering to the pertinent regulations. It is our procedure upon
  receipt of a consumer complaint to reinforce with management and staff that any proven violation of office customer
  service policies will have an adverse effect on employment with our company, up to and including termination.
  Please be further advised that immediately upon receipt of the subject complaint, we located the subject
  account. Pursuant to Ms. ******'s request and our company policy, we immediately terminated any and all efforts
  on the subject account. Additionally, our office has instructed the staff not to contact the complainant nor anyone
  else listed on the subject account. We have also had the management team move the subject file into a locked status
  so as to guarantee no further contact. In effect, this office has permanently discontinued any and all efforts on the
  subject account.
  Please be advised that these matters are taken with the highest respect and consideration. Whenever
  possible, our office strives to comply with any consumer request and provide a positive customer service experience.
  We wish to apologize for any inconvenience or misunderstanding caused to Ms. ******. However, she can rest
  assured that our office will have no further communication attempts per their request.
  Thank you for your time and consideration.
  Very Truly Yours,
  Main Resolution Group
  

  Customer Answer

  Date: 01/02/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:12/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Randy J**** from Main Resolution Group keeps calling my phone and looking for a person named ***** ****** and clearly that’s not me and I don’t know how Main Resolution Group got my cel number and my private information when I don’t know them our owed them anything our have any contractual agreement with Main Resolution Group , clearly this identity frud and I will be also reporting this frud to FTC AND MY STATE ATTORNEY GENERAL , and Randy J**** should done his due diligence and checking in with the do not call registry to see if has the right to call me and see that I am not ***** ****** before violating my civil privacy rights

  Business Response

  Date: 01/03/2024

  
  To Whom It May Concern:
  Please allow this correspondence to serve as a written response for the complaint of ******** ****** against
  this office. Our office has conducted a thorough review of the allegations in the complaint and have met with the
  subject employees in regards to this matter. In response to this complaint, please be advised that our office strives to
  provide a positive customer service experience while adhering to the pertinent regulations. It is our procedure upon
  receipt of a consumer complaint to reinforce with management and staff that any proven violation of office customer
  service policies will have an adverse effect on employment with our company, up to and including termination.
  Please be further advised that immediately upon receipt of the subject complaint, we located the subject
  account. The complainant was called in error. Pursuant to Mr. ******'s request, his phone number is no longer in
  our system and he will no longer receive any future communications from this office.
  Please be advised that these matters are taken with the highest respect and consideration. Whenever
  possible, our office strives to comply with any consumer request and provide a positive customer service experience.
  We wish to apologize for any inconvenience or misunderstanding caused to Mr. ******. However, he can rest
  assured that our office will have no further communication attempts per their request.
  Thank you for your time and consideration.
  Very Truly Yours,
  Main ResolutionGroup

• Initial Complaint

  Date:12/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constantly calling my phone number and other third parties phone numbers. Following this complaint I will also be contacting the FTC for violating my consumer rights. They call my family members making it seem I’m going to jail or court immediately. I’m constantly getting messages and voicemails from supposedly PI’s “working for the court” wanting my address and personal information to serve me with a summons, if this would be a legit court situation they could easily find my information needed and serve documents but it’s constant harassment that if I don’t reply they will send this of to court, this will publicly serve as my cease and desist request: To Whom It May Concern: This will serve as your legal notice under the FDCPA to cease all communication with me or anyone that I may know in regards to this so called debt. Do not contact me or any other third parties, and family, and place of employment regarding this so called debt. Furthermore, I formally dispute the validity of this debt. Please provide me with the documentation that supports why you believe this debt belongs to me, and why you believe I owe this amount. Please send me copies of the original application for this account, my signature associated with the account, and any bills associated with this account. I am specifically citing the following violations of the FDCPA by this company: 1. A debt collector may not contact the consumer at his or her place of employment if the collector has reason to believe the employer prohibits such communications. As a state government agency, this communication is prohibited by my employer. 2. The company threatens or implies legal action and/or crimes using terms such as "pre-litigation". 3. Falsely represented legal process. Any further contact to myself or other parties associated with me may result in legal action including but not limited to: notification to state attorney general, notification to the FTC, and notification to the CFPB.

  Business Response

  Date: 01/02/2024

  Please allow this correspondence to serve as a written response for the complaint of ****** ******** against this office.  Our office has conducted a thorough review if the allegations in the complaint and have met with the subject employees in regards to this matter.  In response to this complaint, please be advised that our office strives to provide a positive customer service experience while adhering to the pertinent regulations.  It is our procedure upon receipt of a customer complaint to reinforce with management and staff that any proven violation of office customer service policies will have an adverse effect on employment with our company, up to and including termination.  Please be further advised that immediately upon receipt of the subject complaint, we located the subject account.  Admittedly, our office spoke to the consumer in March of 2023.  There was no communications following March.  If the consumer has received messages or talked to someone after that, it has not been from our office.  Additionally, this account was placed in a docile desk in our office.  In effect, this office has permanently discontinued any and all efforts on the subject account.  Please be advised that these matters are taken with the highest respect and consideration.  Whenever possible, our office strives to comply with any consumer request and provide a positive customer service experience.  We wish to apologize for any inconvenience or misunderstanding caused to Ms. ********.  However, she can rest assured that our office will have no further communication attempts per their request.  Thank you for your time and consideration.  Very truly yours, Main Resolution Group, Inc.

• Initial Complaint

  Date:12/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called stating tet has made numerous attempts to contact but I only know of 2 with 48 hours of each other. Threatening to serve legal action and legal notification. Have called my work number and never my home number which is threatening. The voice messages were in a threatening manner. Then asked for a payment im ediatekt when I called. When I could not donthat I was out in hold when suddenly they came back with 2 more options. And told me I had till 12 the next day to decide. The manner of this has been threatening but saying they were coming to my home to serve me.

  Business Response

  Date: 01/03/2024

  
  To Whom It May Concern:
  Please allow this correspondence to serve as a written response for the complaint of ***** ******* against
  this office. Our office has conducted a thorough review of the allegations in the complaint and have met with the
  subject employees in regards to this matter. In response to this complaint, please be advised that our office strives to
  provide a positive customer service experience while adhering to the pertinent regulations. It is our procedure upon
  receipt of a consumer complaint to reinforce with management and staff that any proven violation of office customer
  service policies will have an adverse effect on employment with our company, up to and including termination.
  Please be further advised that immediately upon receipt of the subject complaint, we located the subject
  account. Pursuant to Mr. *******' request and our company policy, we immediately terminated any and all efforts
  on the subject account. Additionally, our office has instructed the staff not to contact the complainant nor anyone
  else listed on the subject account. We have also had the management team move the subject file into a locked status
  so as to guarantee no further contact. In effect, this office has permanently discontinued any and all efforts on the
  subject account.
  Please be advised that these matters are taken with the highest respect and consideration. Whenever
  possible, our office strives to comply with any consumer request and provide a positive customer service experience.
  We wish to apologize for any inconvenience or misunderstanding caused to Mr. *******. However, he can rest
  assured that our office will have no further communication attempts per their request.
  Thank you for your time and consideration.
  Very Truly Yours,
  Main Resolution Group, Inc.

• Initial Complaint

  Date:12/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company and number has been calling my family and coworkers. Looking for me I have had the same number and address for over 7 years. They stated they sent certified mail to my address which was never sent also threatening me being very aggressive. When I said I was not paying them anything I was going to contact my attorney. Which informed me not to speak to them again. I now get constant voicemails from this company saying they are going to put me on notice or place on schedule if they don’t get my new address. I don’t have a new address. This is harassment I told them the last time to stop contacting me. Then I look up this ***** ***** and his company and numbers they call from and find other people have same issues.

  Business Response

  Date: 01/02/2024

  Please allow this correspondence to serve as a written response for the complaint of ******* ******* against this office.  Our office has conducted a thorough review of the allegations in the complaint and have met with the subject employees in regard to this matter.  In response to this complaint, please be advised that our office strives to provide a positive customer service experience while adhering to the pertinent regulations.  It is our procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of the office customer service policies will have an adverse effect on employment with our company, up to and including termination.  Please be further advised that immediately upon receipt of the subject complaint, we located the subject account.  management placed the account in a locked status to ensure no future communications.  Per company policy, our office has proactively discontinued any and all efforts on this account.  Ms. ******* can rest assured she will receive no further communication from this office.  Please be advised that these matters are taken with the highest respect and consideration.  Whenever possible, our office strives to comply with any consumer request and provide a positive customer experience.  We wish to apologize for any inconvenience or misunderstanding caused to Ms. *******.  However, she may rest assured she will receive no further communications from this office.  Thank you for your time and consideration.  Very truly yours, Main Resolution Group, Inc. 

• Initial Complaint

  Date:12/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been contacting and threatening me about a debt I was unaware of. Because they knew my ssn and my name I felt like it was valid now that I look at all the reports it looks to be a scam. They keep threading a civil action lawsuit suite. They never contacted my prior to this lawsuit they call my monthly threatening this. I believe I already paid too much and I paid towards a scam. When I asked for documentation on this they never sent it. This debt isn’t on my credit report nor have I ever heard of it. Please help me get the answers I need. I am not trying to avoid paying a debt if it’s truly mine.

  Business Response

  Date: 01/02/2024

  Please allow this correspondence to serve as a written response for the complaint of ******* ******* against this office.  Our office has conducted a thorough review of the allegations in the complaint and have met with the subject employees in regard to this matter.  In response to this complaint, please be advised that our office strives to provide a positive customer service experience while adhering to the pertinent regulations.  It is our procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of the office customer service policies will have an adverse effect on employment with our company, up to and including termination.  Please be further advised that immediately upon receipt of the subject complaint, we located the subject account.  management placed the account in a locked status to ensure no future communications.  Per company policy, our office has proactively discontinued any and all efforts on this account.  Ms. ******* can rest assured she will receive no further communication from this office.  Please be advised that these matters are taken with the highest respect and consideration.  Whenever possible, our office strives to comply with any consumer request and provide a positive customer experience.  We wish to apologize for any inconvenience or misunderstanding caused to Ms. *******.  However, she may rest assured she will receive no further communications from this office.  Thank you for your time and consideration.  Very truly yours, Main Resolution Group, Inc.