Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been working with Mac/Max S**** for the past few months. He is extremely rude and intimidating when he calls, always threatening a lawsuit or being served with papers if I don't immediately pay. I have told him on countless occasions this summer that I did not get paid and would not be paid until 8/16. He called me again today, twice, threatening me because the payment did not clear today (although AGAIN, I have told him I won't be paid until 8/16). His last words to me today were "if it doesn't clear on Monday, you better have 2 forms of identification and GOOD LUCK!" (said in the most rude, threatening, and bitter tone). I have paid what I can, when I can. I am being harassed even though I have been forthright with the employee.

  Business Response

  Date: 08/22/2024

  
  Please allow this correspondence to serve as a written response for the complaint of ******* ******
  against this office. Our ofice has conducted a thorough review of the allegations in the complaint and have met with
  the subject employees in regards to this matter. In response to this complaint, please be advised that our office
  strives to provide a positive customer service experience while adhering to the pertinent regulations. It is our
  procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of
  office customer service policies will have an adverse effect on employment with our company, up to and including
  termination.
  Please be further advised that immediately upon receipt of the subject complaint, we located the subject
  account. Management placed the account in a locked status to ensure no hture communications. Per company
  policy, our office has proactively discontinued any and all efforts on this account.
  Please be advised that these matters are taken with the highest respect and consideration. Whenever
  possible, our office strives to comply with any consumer request and provide a positive customer service experience.
  We wish to apologize for any inconvenience or misunderstanding caused to Ms. ******. However, she may rest
  assured she will receive no further communications from this office.
  Thank you for your time and consideration.
  Very Truly Yours,
  Main Resolution Group, Inc.
  
  

  Customer Answer

  Date: 08/22/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:08/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a legit debt with a personal loan company. I contacted them today to ensure the amount I owed them because Main Resolution never sent anything showing what I owed. I dealt with an individual named Max and set up a payment arrangement. Each time payment is made, I have yet to receive a receipt for payment. When I spoke to the loan company the debt was originally with, they informed me it had been sold to Debt Direct Management. This is not the same company to which I have made three payments thus far. I am beginning to feel scammed because the first month's payment went through. Still, then all of a sudden, last month, my account became compromised, and I had to have a new debit card; this month, it was compromised this time, and I had to have a new card and a new account because they managed to get access to my account number. I have no issue paying a debt collector on a debt owed, but this is becoming ridiculous, not to mention they threatened a lawsuit last month, not even one day after the payment did not go through, stating I needed to be at home between specific times because someone would show to serve me papers. This is a bit fishy because most process servers don't tell you they are coming to begin with.

  Customer Answer

  Date: 08/05/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  ***** ********
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:06/24/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A person named Max left voicemail stating he was from Main Resolution Group, at ext. ***. Threatening tone and wording. He stated I only had 48 hours to respond before legal action. I have received several phone calls from him, all from different numbers. Same person has also contacted a family member with a similar message. No mail or email correspondence about the alleged issue. I request company to cease and desist from all contact.

  Business Response

  Date: 08/02/2024

  To Whom It May Concern:  Please allow this correspondence to serve as a written response for the complaint of ****** ********* against this office. Our office has conducted a thorough review of the allegations in the complaint and have met with the subject employees in regards to this matter. In response to this complaint, please be advised that our office strives to provide a positive customer service experience while adhering to the pertinent regulations. It is our procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of office customer service policies will have an adverse effect on employment with our company, up to and including termination.  Please be further advised that immediately upon receipt of the subject complaint, we located the subject account. Management placed the account in a locked status to ensure no future communications. Per company policy, our office has proactively discontinued any and all efforts on this account.  Please be advised that these matters are taken with the highest respect and consideration. Whenever possible, our office strives to comply with any consumer request and provide a positive customer service experience. We wish to apologize for any inconvenience or misunderstanding caused to Mr. *********. However, he may rest assured she will receive no further communications from this office.  Thank you for your time and consideration. 

  Customer Answer

  Date: 08/02/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  Regards, 
  
  ****** *********

• Initial Complaint

  Date:06/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am getting calls from a man named Randy J****. He leaves different company names First company name given is ********* ********* ********. Second company name given is Main Resolution Group. Calls have a threatening tone. Voice messages are left.
  He accuses me of non compliance and says to call his extension ***. Does not say what the so called complaint is in reference to.

  Business Response

  Date: 07/19/2024

  
  .- - To Whom It May Concern: - -- -
  Please allow this correspondence to serve as a written response for the complaint of ****** ****** against
  this office. Our office has conducted a thorough review of the allegations in the complaint and have met with the
  subject employees in regards to this matter. In response to this complaint, please be advised that our office strives to
  provide a positive customer service experience while adhering to the pertinent regulations. It is our procedure upon
  receipt of a consumer complaint to reinforce with management and staff that any proven violation of office customer
  service policies will have an adverse effect on employment with our company, up to and including termination.
  Please be advised that communications were made regarding an outstanding unpaid loan where monies
  were given to the consumer and never paid back. Further, no information was left on the voicemail because our
  policy is not to disclose personal information on a voicemail. The employee has been coached on his "threatening
  tone3'so as to allow consumers to be provided a positive customer service experience. Please be further advised that
  immediately upon receipt of the subject complaint, we located the subject account. Management placed the account
  in a locked status to ensure no future communications. Per company policy, our office has proactively discontinued
  any and all efforts on this account. Ms. ****** can rest assured she will receive no further communication from this
  office.
  Please be advised that these matters are taken with the highest respect and consideration. Whenever
  possible, our office strives to comply with any consumer request and provide a positive customer service experience.
  We wish to apologize for any inconvenience or misunderstanding caused to Ms. ******. However, she may rest
  assured she will receive no further communications from this office.
  Thank you for your time and consideration.
  Very Truly Yours,
  
  
  

• Initial Complaint

  Date:06/07/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a call from a business named Main Resolution Group on Wednesday June 5, 2024 about an outstanding debt I supposedly owe but they never told me who from. They used a totally different number than the number they told me to call as well. They called me again on June 7 and threatened to either come to my residence or place of work with papers if I don't contact them within 48 hours. I've had numerous scam calls flood my phone for years, so I looked their company up on the net. I was made aware that they have been using these scare tactics for years with thousands of people saying the same thing or worse harassing them to the maximum and I would liked them stopped before they even start.

  Business Response

  Date: 07/05/2024

  Please allow this correspondence to serve as a written response for the complaint of ****** ******** against this office.  Our office has conducted a thorough review of the allegations in the complaint and have met with the subject employees in regards to this matter.  In response to the complaint, please be advised that our office strives to provide a positive customer service experience while adhering to the pertinent regulations.  It is our procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of office customer service policies will have an adverse effect on employment with our company, up to and including termination. Please be further advised that immediately upon receipt of the subject complaint, we located the subject account.  This office attempted to contact this consumer on one occasion only.  Mangement placed the account in a locked status to ensure no further communications.  Per company policy, our office has proactively discontinued any and all efforts on this account. Please be advised that these matters are taken with the highest respect and consideration.  Whenever possible, our office strives to comply with any consumer request and provide a positive customer service experience.  We wish to aplogize for any inconvenience or misunderstanding caused to Mr. ********.  However, he may rest assured that he will recieve no further communications from this office.

  Customer Answer

  Date: 07/05/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ********

• Initial Complaint

  Date:06/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving calls from this business for about a week now. The first one was extremely static-y and kind of robotic but the one they left yesterday Saturday, June 1 (a non-business day) was clear. They said they are reaching out to me regarding their client and that my response is negligence and will be reported as non-compliant. Due to this, they plan to reach out in correspondence to my home or my job. They also called my mother. I have no idea the business they are referring to. The only personal detail on the voicemail is my name! I would like these calls to stop and for them to leave my family alone. I recently lost my father and the last thing my mom needs is a call claiming her daughter has some kind of legal issue that she needs a lawyer for! do not contact me or my family anymore!

  Business Response

  Date: 07/05/2024

  Please allow this correspondence to serve as a written response for the complaint of ******* ******** against this office. Our office has conducted a thorough review of the allegations in the complaint and have met with the subject employees in regard to this matter. In response to this complaint, please be advised that our office strives to provide a positive customer service experience while adhering to the pertinent regulations. It is our procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of office customer service policies will have an adverse affect on employment with our company, up to and including termination. Please be further advised that immediately upon receipt of the subject complaint, we located the subject account. Management placed the account in a locked status to ensure no future communications. Per company policy, our office has proactively discontinued any and all efforts on this account. Please be advised that these matters are taken with the highest respect and consideration. Whenever possible, our office strives to comply with any consumer request and provide a positive customer service experience. We wish to apoligize for any inconvenience or misunderstanding caused to Ms. ********. However, she may rest assured she will receive no further communication from this office.

• Initial Complaint

  Date:05/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps calling me trying to contact another person for debt collection -- over the course of at least 2 YEARS. I've told them repeatedly that they have the wrong phone number, I am not the person they are looking for and I've never even heard of the person they are looking for and the keep telling me that they will remove my number from their system ... and then they call me AGAIN and AGAIN and AGAIN.
  
  My number is on the no call list, I don't know the person they are trying to call, I've never done business with them or any of their so-called clients and they continue to harass me. I'm not sure if this is a scammer or a real business at this point because an honorable business wouldn't constantly harass people after they have been told MULITPLE TIMES that they have the wrong phone number!!

  Business Response

  Date: 06/20/2024

  To Whom It May Concern, Please allow this correspondence to serve as a written response for the complaint of ******** ****** against this office.  Our office has conducted a thorough review of the allegations.  First and foremost, it is clear that Ms. ****** has a phone number that was formerly registered to "*****," the consumer who owes the debt.  We have not called this consumer for two years.  However, we can understand that every collection agency looking for ***** would also be calling her for any debts owed because that is the phone number that appears for *****.  We will no longer attempt to call this number for *****.  However, while this complaint is generated under our name, other companies over the last two years calling have led to this complaint.  So our response is that we will not call again looking for *****, we called the wrong the number.  We also wish to apologize for any misunderstanding or inconvenience caused to Ms. ******.  But, please understand we have no control over other entities, with no affiliation to our office, continuing to call her number, which we are under the impression is almost definitely going to happen.  Thank you for your time and consideration.  

• Initial Complaint

  Date:05/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company claims to have detained a complaint from their client in regards to state law and they are giving me 48 hours to respond with a statement. They keep calling me and my work and harassing me even though anything I owe any companies I’ve handled elsewhere so I’m not sure who they are. They are completely rude and unprofessional and I’m pretty sure it’s ILLEGAL to call and harass myself, family and place of work. The number you call back nobody answers of course and I want to stop being harassed by them.

  Business Response

  Date: 06/20/2024

   Please allow this correspondence to serve as a written response for the complaint of ***** ******** against this office.  Our office has conducted a thorough review of the allegations in the complaint and have met with the subject employees in regards to this matter.  In response to this complaint, please be advised that our office strives to provide a positive customer service experience while adhering to the pertinent regulations.  It is our procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of office customer service policies will have an adverse effect on employment with our company, up to and including termination. Please be further advised that immediately upon receipt of the subject complaint, we located the subject the account.  Management placed the account in a locked status to ensure no further communications.  Per company policy, our office has proactively discontinued any and all efforts on this account.  Please be advised that our investigation yielded a result that we only attended to contact this consumer one time.  We are not sure if maybe there are other entities calling this consumer at the same time as we did, but have ceased any and all communications. Please be advised that these matters are taken with the highest respect and consideration.  Whenever possible, our office strives to comply with any consumer request and provide a positive customer service experience.  We wish to apologize for any inconvenience or misunderstanding caused to Ms. ********.  However, she can rest assured that she will receive no further communication from this office. Thank you for your time and consideration. 

• Initial Complaint

  Date:05/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been getting phone calls from main resolution group stating they are suing and they have papers waiting for me. They keep calling to do an employment verification to me and my job! They even threaten me with fraud and jail time. I did pay and have paid more than 900$ to company and they are still calling my phone with threats. They keep calling me from the same number and stating there’s documents and they give me the “courier name” and it does not exist when I was looking for it. This just too weird.

  Business Response

  Date: 06/20/2024

  To Whom It May Concern: Please allow this correspondence to serve as a written response for the complaint of ******* ****** against this office.  Our office has conducted a thorough review of the allegations in the complaint and have met with the subject employees in regards to this matter.  In response to this complaint, please be advised that our office strives to provide a positive customer service experience while adhering to the pertinent regulations.  It is our procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of office customer service policies will have an adverse effect on employment with our company, up to and including termination.   Please be further advised that immediately upon receipt of the subject complaint, we located the subject account.  Management placed the account in a locked status to ensure no future communications.  Per company policy, our office has proactively discontinued any and all efforts on this account.  Please be further advised that our office disagrees vehemently with the allegations in this complaint and have worked with this consumer for a long time based off of her needs.  That being said, our office policy regarding complaints is to respond with any consumer request possible and we will no longer contact her.  Please be advised that these matters are taken with the highest respect and consideration.  Whenever possible, our office strives to comply with any consumer request and provide a positive customer service experience.  We wish to apologize for any inconvenience or misunderstanding caused to Ms. ******.  However, she may rest assured she will receive no further communications from this office.  Thank you for your time and consideration. 

• Initial Complaint

  Date:05/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a message on my personal cell and work cell threatening legal action that is not even valid. (I checked local court databases) stating “This is Randy J**** with main Resolution Group. This message is solely intended for **** ***** My office has been retained to retrieve a statement under a complaint that has been filed by my client file number ************ prior t* further proceedings on the state law you off committed on the 48 hours to respond with a formal statement. Either yourself or your legal representative will need to contact this office today. “
  
  I need the calls to stop, this is baseless and I am assuming this was in regards to a loan I had with a company called ***** ***** ***** where I already paid over $600 which paid off the loan principal. I was not legally obligated to even repay because it was an illegal predatory loan in my state of Arizona.
  
  Cease and desist and stop all contact immediately

  Business Response

  Date: 06/20/2024

   Please allow this correspondence to serve as a written response for the complaint of ***** ***** against this office.  Our office has conducted a thorough review of the allegations in the complaint and have met with the subject employees in regards to this matter.  In response to this complaint, please be advised that our office strives to provide a positive customer service experience while adhering to the pertinent regulations.  It is our procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of office customer service policies will have an adverse effect on employment with our company, up to and including termination. Please be further advised that immediately upon receipt of the subject complaint, we located the subject account.  Management placed the account in a locked status to ensure no future communications.  Per company policy, our office has proactively discontinued any and all efforts on this account.  Further, we have notified the current creditor of said complaint and facts laid out by the consumer.  They will honor this going into the future.   Please be advised that these matters are taken with the highest respect and consideration.  Whenever possible, our office strives to comply with any consumer request and provide a positive customer service experience.  We wish to apologize for any inconvenience or misunderstanding caused to Mr. *****.  However, he may rest assured she will receive no further communications from this office. Thank you for your time and consideration.