Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place claims they have pending litigation against me. They are calling former employers, family members and are harassing them. They state they have attempted to call me yet I have no missed calls. They are harassing my I'll father demanding money. This needs to stop now.

  Business Response

  Date: 03/22/2024

  
  To Whom It May Concern:
  Please allow this correspondence to serve as a written response for the complaint of ******* ******
  against this office. Our office has conducted a thorough review of the allegations in the complaint and have met with
  the subject employees in regards to this matter. In response to this complaint, please be advised that our office
  strives to provide a positive customer service experience while adhering to the pertinent regulations. It is our
  procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of
  office customer service policies will have an adverse effect on employment with our company, up to and including
  termination.
  Please be further advised that immediately upon receipt of the subject complaint, we located the subject
  account. Pursuant to Ms. ******'s request and our company policy, we immediately terminated any and all
  efforts on the subject account. Additionally, our office has instructed the staff not to contact the complainant nor
  anyone else listed on the subject account. We have also had the management team move the subject file into a
  locked status so as to guarantee no further contact. In effect, this office has permanently discontinued any and all
  efforts on the subject account. The original documentation from the subject debt has been ordered and will be
  forwarded to Ms. ******* if and when our office receives it.
  Please be advised that these matters are taken with the highest respect and consideration. Whenever
  possible, our office strives to comply with any consumer request and provide a positive customer service experience.
  We wish to apologize for any inconvenience or misunderstanding caused to Ms. ******. However, she can rest
  assured that our office will have no further communication attempts per their request.
  Thank you for your time and consideration.
  Very Truly Yours,
  Main Resolution Group

• Initial Complaint

  Date:02/23/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Threatening Phone calls that violate the FCC. Refused to identify the reason for call, used coded words, and threatened litigation. Calling all known associated numbers and family members. Harrassing several people. Very threatening.

  Business Response

  Date: 03/14/2024

  
  To Whom It May Concern:
  - - - -- -- - -- - . - - -- - -
  Please allow this correspondence to serve as a written response for the complaint of ******* ********
  against this office. Our office has conducted a thorough review of the allegations in the complaint and have met with
  the subject employees in regards to this matter. In response to this complaint, please be advised that our office
  strives to provide a positive customer service experience while adhering to the pertinent regulations. It is our
  procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of
  office customer service policies will have an adverse effect on employment with our company, up to and including
  termination.
  Please be W e r advised that immediately upon receipt of the subject complaint, we located the subject
  account. Management placed the account in a locked status to ensure no future communications. Per company
  policy, our office has proactively discontinued any and all efforts on this account.
  Please be advised that these matters are taken with the highest respect and consideration. Whenever
  possible, our office strives to comply with any consumer request and provide a positive customer service experience.
  We wish to apologize for any inconvenience or misunderstanding caused to Ms. ********. However, she may rest
  assured she will receive no further communications from this office.
  Thank you for your time and consideration.
  Very Truly Yours,
  Main Resolution Group
  
  
  

  Customer Answer

  Date: 03/14/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ********
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:02/20/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Call me harrasing civil procesing Kevin M***** not good phone number scam,ask me for personal info

• Initial Complaint

  Date:02/19/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received multiple calls concerning my "case" which I do not have pending. Called my place of business. Constantly calling my phone number and other third parties phone numbers. Following this complaint I will also be contacting the FTC for violating my consumer rights.
  If this would be a legit court situation they could easily find my information needed and serve documents but it’s constant harassment that if I don’t reply they will send this of to court, this will publicly serve as my cease and desist request: To Whom It May Concern: This will serve as your legal notice under the FDCPA to cease all communication with me or anyone that I may know in regards to this so called debt. Do not contact me or any other third parties, and family, and place of employment regarding this so called debt. Furthermore, I formally dispute the validity of this debt. Please provide me with the documentation that supports why you believe this debt belongs to me, and why you believe I owe this amount. Please send me copies of the original application for this account, my signature associated with the account, and any bills associated with this account. I am specifically citing the following violations of the FDCPA by this company: 1. A debt collector may not contact the consumer at his or her place of employment if the collector has reason to believe the employer prohibits such communications. 2. The company threatens or implies legal action and/or crimes using terms such as "pre-litigation". 3. Falsely represented legal process. Any further contact to myself or other parties associated with me may result in legal action including but not limited to: notification to state attorney general, notification to the FTC, and notification to the CFPB

• Initial Complaint

  Date:02/15/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving non-stop threatening calls from this company. The woman who is calling is saying there was a pre-litigation against me and is threatening to go to my place of employment and garnish my wages. They have been harassing family members as well as my work. Every time I try to seek further information I am shut down or hung up on and am threatened once more with legal action. I believe the company is a scam and all they want is my card information to get more money out of me than I owe. I want all calls to be ceased to me and my family and want nothing to do with this “company.”

  Business Response

  Date: 02/29/2024

  
  To Whom It May Concern:
  Please allow this correspondence to serve as a written response for the complaint of **** ******* against this
  office. Our office has conducted a thorough review of the allegations in the domplaint and have met with the subject
  employees in regards to this matter. In response to this complaint, please be advised that our office strives to
  provide a positive customer service experience while adhering to the pertinent regulations. It is our procedure upon
  receipt of a consumer complaint to reinforce with management and staff thab any proven violation of office customer
  senice policies will have an adverse effect on employment with our company, up to and including termination.
  Please be further advised that immediately upon receipt of the subject complaint, we located the subject
  account. Management placed the account in a locked status to ensure no fume communications. Per company
  policy, ow office has proactively discontinued any and all efforts on this account Ms. ******* can rest assured he
  will receive no further communication &om this office.
  Please be advised that these matters are taken with the highest respect and consideration. Whenever
  possible, our office strives to comply with any consumer request and provide a positive customer service experience.
  We wish to apologize for any inconvenience or misunderstanding caused to Ms. *******. However, she may rest
  assured she will receive no more communications from this office.
  Thank you for your time and consideration.
  Very Truly Yours,
  
  

  Customer Answer

  Date: 03/04/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** *******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:02/08/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting calls from a Phillip H******. This person is also calling my family and leaving threatening voicemails! Threatening legal action over voice mail but not providing any factual information to look up an account or identify who they are or why they are calling. Number appears to be spoofed to my local area. This will publicly serve as my cease and desist request: To Whom It May Concern: This will serve as your legal notice under the FDCPA to cease all communication with me or anyone that I may know in regards to this so called debt. Do not contact me or any other third parties, and family, and place of employment regarding this so called debt. Furthermore, I formally dispute the validity of this debt. Please provide me with the documentation that supports why you believe this debt belongs to me, and why you believe I owe this amount. Please send me copies of the original application for this account, my signature associated with the account, and any bills associated with this account. I am specifically citing the following violations of the FDCPA by this company: 1. A debt collector may not contact the consumer at his or her place of employment if the collector has reason to believe the employer prohibits such communications. As a state government agency, this communication is prohibited by my employer. 2. The company threatens or implies legal action and/or crimes using terms such as "pre-litigation". 3. Falsely represented legal process. Any further contact to myself or other parties associated with me may result in legal action including but not limited to: notification to state attorney general, notification to the FTC, and notification to the CFPB.

  Business Response

  Date: 03/28/2024

  To Whom It May Concern:  Please allow this correspondence to serve as a written response for the complaint of ***** ****** against this office. Our office has conducted a thorough review of the allegations in the complaint and have met with the subject employees in regards to this matter. In response to this complaint, please be advised that our office strives to provide a positive customer service experience while adhering to the pertinent regulations. It is our procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of office customer service policies will have an adverse effect on employment with our company, up to and including termination.  Please be further advised that immediately upon receipt of the subject complaint, we located the subject account. Management placed the account in a locked status to ensure no future communications. Per company policy, our office has proactively discontinued any and all efforts on this account. Ms. ****** can rest assured she will receive no further communication from this office. Our office has proactively made the request to the original creditor for the original documentation regarding the subject loan. If and when that is received it will be forwarded to the consumer. However, at no time prior to that will our office be contacting her again.  Please be advised that these matters are taken with the highest respect and consideration. Whenever possible, our office strives to comply with any consumer request and provide a positive customer service experience. We wish to apologize for any inconvenience or misunderstanding caused to Ms. ******. However, she may rest assured she will receive no further communications from this office.  Thank you for your time and consideration.

  Customer Answer

  Date: 03/28/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  Regards, 
  
  ***** ******

• Initial Complaint

  Date:02/08/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting voicemails from Erica M**** at Main Resolution Group calling from an 850 area code which is in Tallahassee Florida but this business is apparently based in New York State. She keeps saying there is a pre-litigated complaint with their office and I need to call them back or they will "be completing the verification process and submitting my file for final action and notification will be sent to my employer". I have no idea who this company is or what they are even talking about. It sounds like it's either a scam, or illegal debt collection in which case this company should be fined by the BBB. It's illegal debt collection to call and leave threatening voicemails trying to scare you into thinking you're getting sued or they are going to contact your employer. Based upon the complaints I have read against this company on the BBB website, action needs to be taken against this company as there are several complaints just like mine. This company is either a scam or a predatory debt collector using illegal debt collection tactics.

  Business Response

  Date: 02/29/2024

  1To Whom It May Concern:Please allow this correspondence to serve as a written response for the complaint of ****** **********against this office. Our office has conducted a thorough review of the allegations in the complaint and have met with the subject employees in regards to this matter. In response to this complaint, please be advised that our office strives to provide a positive customer service experience while adhering to the pertinent regulations. It is our procedure upon receipt of a consumer complaint to reinfome with management and staff that any proven violation of office customer service policies will have an adverse effect on employment with our company, up to and including termination.IPlease be further advised that immediately upon receipt of the subject complaint, we located the subject account. Management placed the account in a locked status to ensure no htwe communications. Per company policy, our office has proactively discontinued any and all efforts on this account.Please be advised that these matters are taken with the highest respect and consideration. Whenever possible, our office strives to comply with any consumer request and provide a positive customer service experience.We wish to apologize for any inconvenience or misunderstanding caused to Mr. **********. However, he may rest assured she will receive no M e r communications from this office. IThank you for your time and consideration.Very Tdy Yours,-. - - -

  Customer Answer

  Date: 02/29/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** **********
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:02/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has called me multiple times along with my job and my parents. They are stating that there is an active litigation out for me and they are harassing us. Just yesterday they called me three times in a row to which I ignored all of the phone calls because of the threatening voicemail that I got that if I didn’t respond in 48 hours a lawsuit would be filed against me, I want them to stop calling me as my phone number is on the do not call list and I’m not interested in anything they are offering.

  Business Response

  Date: 03/28/2024

  
  Please allow this correspondence to serve as a written response for the complaint of ******* *******
  against this office. Our office has conducted a thorough review of the allegations in the complaint and have met with
  the subject employees in regards to this matter. In response to this complaint, please be advised that our office
  strives to provide a positive customer service experience while adhering to the pertinent regulations. It is our
  procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of
  of customer service policies will have an adverse effect on employment with our company, up to and including
  termination.
  Please be further advised that immediately upon receipt of the subject complaint, we located the subject
  account. Management placed the account in a locked status to ensure no future communications. Per company
  policy, our ofice has proactively discontinued any and all efforts on this account.
  Please be advised that these matters are taken with the highest respect and consideration. Whenever
  possible, our ofice strives to comply with any consumer request and provide a positive customer service experience.
  We wish to apologize for any inconvenience or misunderstanding caused to Ms. *******. However, she may rest
  assured she will receive no further communications with this office.
  Thank you for your time and consideration.
  Very Truly Yours,
  - Main Resolution Group, Inc
  
  

• Initial Complaint

  Date:02/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A debt collection agency called Main Resolutions group keeps calling and leaving me not legal messages. They need to stop calling and harassing me. I haven’t received anything in the mail of any sort of where I need to pay the debt which is odd cause they are normally always sent in mail. Please stop calling and harassing me.

  Business Response

  Date: 02/20/2024

  Please allow this correspondence to serve as a written response for the complaint of ******* ******** against this office.  Our office has conducted a thorough review of the allegations in the complaint and have met with the subject employees in regards to this matter.  In response to this complaint, please be advised that our office strives to provide a positive customer service experience while adhering to the pertinent regulations.  It is our procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of office customer service policies will have an adverse effect on employment with our company, up to and including termination.  Please be further advised that immediately upon receipt of the subject complaint, we located the subject account.  Management placed the account in a locked status to ensure no future communications.  Per company policy, our office has proactively discontinued any and all efforts on this account.  Ms. ******** can rest assured she will receive no further communication from this office.  Please be advised that these matters are taken with the highest respect and consideration.  Whenever possible, our office strives to comply with any consumer request and provide a positive customer service experience.  We wish to apologize for an inconvenience or misunderstanding caused to Ms. ********.  However, she can rest assured she will receive no further communication from this office.  Thank you for your time and consideration.

• Initial Complaint

  Date:01/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A Phillip H****** from “Main Resolution” keeps calling me and my family members leaving very aggressive voicemails. Stating if I don’t call him back within 48 hours about a pre litigation he will file a summons. The phone number he calls from goes back to a disconnected line & the number he leaves on voicemail doesn’t come back to any business at all. I request that they stop calling me & being very aggressive. I owe this company nothing, not even sure how they got all of my personal information. You can clearly tell the voicemail is already pre recorded. I want all calls stopped to both me and my family members.

  Business Response

  Date: 02/20/2024

  Please allow this correspondence to serve as a written response for the complaint of ********* ****** against this office.  Our office has conducted a thorough review of the allegations in the complaint and have met with the subject employees in regards to this matter.  In response to this complaint, please be advised that our office strives to provide a positive customer service experience while adhering to all pertinent regulations.  It is our procedure upon receipt of a consumer complaint to reinforce with management that any proven violation of office customer service policies will have an adverse effect on employment with our company, up to and including termination.  Please be further advised that immediately upon receipt of the subject complaint, we located the subject account.  Management placed the account in a locked status to ensure no future communications.  However, we would like to note that the consumer incorrectly states our messages are pre-recorded.  A live person left messages.  Further the call back number left for the consumer to call back was correct as the consumer cannot actually called our office on January 29 but when the phone was answered, they hung up which is why the consumer cannot actually say they owe nothing because our office never spoke to this consumer to convey the actual reason for the call.  In light of the above and pursuant to company policy concerning complaints, our office has proactively discontinued any and all efforts on this account.  Ms. ****** can rest assured she will receive no further communication from this office.    Please be advised that these matters are taken with the highest respect and consideration.  Whenever possible, our office strives to comply with any consumer request and provide a positive customer service experience.  Further we attempt to honor any consumer requests, as in this case, where we have discontinued communication pursuant to the consumer's request.  We wish to apologize for any inconvenience or misunderstanding caused to Ms. ******.  However, she can rest assured she will receive no further communication from this office.  Thank you for your time and consideration.