Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For years, this company has been harassing me, my family, and my place of business regarding a debt that they do not own. The debt in question is eight years old, sold to *** "******** ****** **********, and was already paid to its rightful owner. Despite my numerous attempts to inform them of this, they keep calling.
  
  Moreover, they have threatened me with court litigation and serving papers at home. This is not a legal matter as the debt has already been paid, and the statute of limitations has already passed.
  
  It's frustrating to deal with a company that fraudulently harasses individuals and tries to collect on a debt that they do not own.

  Business Response

  Date: 04/18/2024

  
  To Whom It May Concern:
  Please allow this correspondence to serve as a written response for the complaint of Ms. **** ********
  against this office. Our office has conducted a thorough review of the allegations in the complaint and have met with
  the subject employees in regards to this matter. In response to this complaint, please be advised that our office
  strives to provide a positive customer service experience while adhering to the pertinent regulations. It is our
  procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of
  office customer service policies will have an adverse effect on employment with our company, up to and including
  temination.
  Please be advised that immediately upon receipt of the subject complaint, we located the subject
  account. Please be advised that the consumer is completely incorrect with the facts and circumstances alleged.
  - - Attached please find _the original contract for the loan that we attempted to communicate for. Said loan was taken -
  out and not paid back in July of 2023. It was not with ******** ****** ********* and we have never tried to contact
  regarding any other loan than the loan attached. That must have been another loan she did not pay back. However
  despite the above, management placed the account in a locked status to ensure no future communications. Per
  company policy, our office has proactively discontinued any and all efforts on this account. Ms. ******** can rest
  assured she will receive no further communication from this office.
  Please be advised that these matters are taken with the highest respect and consideration. Whenever
  possible, our office strives to comply with any consumer request and provide a positive customer service experience.
  We wish to apologize for any inconvenience or misunderstanding caused to Ms. ********. However, she may rest
  assured she will receive no further communications h m this office.
  Thank you for your time and consideration.
  Very Truly Yours,
  Main Resolution Group, Inc.
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:03/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving threatening calls from a Vincent R. stating it’s “regarding a pre-litigated complaint that’s being filed by our client”. Which, first of all, I am pretty sure a it’s illegal to make threats like this, not to mention they have been calling my PARENTS about this and worrying my mother thinking I’m getting sued! I have never received any email or physical mail about this either, which I have read is supposed to be the first form of communication with anything like this, or they should have at least sent written communication from said firm within five days after the first attempt at communication, ie: the voicemails. I have never received any written communication from this company. These people should not be calling my family members. I have tried to look up this company and I can’t find much legitimate information, I keep finding just websites and blogs and posts about literally the same thing I’m dealing with-threatening calls saying the same stuff as what’s in my voicemails. The one website I found about this company also had a phone number and address for NY, while the voicemails have come from area codes from my state, Louisiana. All of this screams scam to me, especially since I have been scammed before, and have been a victim of identify fraud more than once. In addition to all of this, every single other review/complain on here about this company is saying they got literally the exact same voicemail as me, just with a different name. I have contacted the one website I found on this complaint and requested written information, along with telling them all of the things I’ve said here, and told them it is illegal to threaten a lawsuit via voicemail. So we will see if these calls are real.

  Business Response

  Date: 04/19/2024

  To Whom It May Concern:  Please allow this correspondence to serve as a written response for the complaint of Ms. **** **** against this office. Our office has conducted a thorough review of the allegations in the complaint and have met with the subject employees in regards to this matter. In response to this complaint, please be advised that our office strives to provide a positive customer service experience while adhering to the pertinent regulations. It is our procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of office customer service policies will have an adverse effect on employment with our company, up to and including termination.  Please be further advised that immediately upon receipt of the subject complaint, we located the subject account. Said account was in the name of the consumer and was in regards to an unpaid installment loan in which she received money and did not pay it back. However, management placed the account in a locked status to ensure no future communications. Per company policy, our office has proactively discontinued any and all efforts on this account. Ms. **** can rest assured she will receive no further communication from this office.  Please be advised that these matters are taken with the highest respect and consideration. Whenever possible, our office strives to comply with any consumer request and provide a positive customer service experience. We wish to apologize for any inconvenience or misunderstanding caused to Ms. ****. However, she may rest assured she will receive no further communications from this office.  Thank you for your time and consideration.

• Initial Complaint

  Date:03/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving threatening phone calls from this company using an 850 area code but it’s actually based in New York. There saying I have 48 hours to respond to something I know nothing about. I’m not sure if it’s a scam or a debt but I’m tired of being harassed. In the voicemail it doesn’t even say who they are representing. The guy keeps leaving a voicemail but when I called the number a lady answered.

  Business Response

  Date: 03/22/2024

  
  To Whom It May Concern:
  Please allow this correspondence to serve as a written response for the complaint of ******* *******
  against this office. Our office has conducted a thorough review of the allegations in the complaint and have met with
  the subject employees in regards to this matter. In response to this complaint, please be advised that our office
  strives to provide a positive customer service experience while adhering to the pertinent regulations. It is our
  procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of
  office customer service policies will have an adverse effect on employment with our company, up to and including
  termination.
  Please be further advised that immediately upon receipt of the subject complaint, we located the subject
  account. While we never had an opportunity to speak with this consumer, for clarification this purpose of the calls
  was in regard to an outstanding debt in the consumer's name. Pursuant to our company policy, we immediately
  terminated any and all efforts on the subject account. Additionally, our office has instructed the staff not to contact
  the complainant nor anyone else listed on the subject account. We have also had the management team move the
  subject file into a locked status so as to guarantee no further contact. In effect, this office has permanently
  discontinued any and all efforts on the subject account.
  Please be advised that these matters are taken with the highest respect and consideration. Whenever
  possible, our office strives to comply with any consumer request and provide a positive customer service experience.
  We wish to apologize for any inconvenience or misunderstanding caused to Ms. *******. However, she can rest
  assured that our office will have no further communication attempts per their request.
  Thank you for your time and consideration.
  Very Truly Yours,
  -
  Main Resolution  Group

• Initial Complaint

  Date:03/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving calls from this Company contact is Jacob H******, claiming pre-litigation and contacting my work. They have been harassing my family as well. I have tried to call back but get no answer. They are using scare tactics which is against the FDCPA, and I'm contemplating filing a report with CFPB and the FTC.

  Business Response

  Date: 03/22/2024

  
  To Whom It May Concern:
  Please allow this correspondence to serve as a written response for the complaint of ******* ********
  against this office. Our office has conducted a thorough review of the allegations in the complaint and have met with
  the subject employees in regards to this matter. In response to this complaint, please be advised that our office
  strives to provide a positive customer service experience while adhering to the pertinent regulations. It is our
  procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of
  office customer service policies will have an adverse effect on employment with our company, up to and including
  termination.
  Please be further advised that immediately upon receipt of the subject complaint, we located the subject
  account. Pursuant to our company policy, we immediately terminated any and all efforts on the subject account.
  Additionally, our office has instructed the staff not to contact the complainant nor anyone else listed on the subject
  account. We have also had the management team move the subject file into a locked status so as to guarantee no
  further contact. In effect, this office has permanently discontinued any and all efforts on the subject account.
  Please be advised that these matters are taken with the highest respect and consideration. Whenever
  possible, our office strives to comply with any consumer request and provide a positive customer service experience.
  We wish to apologize for any inconvenience or misunderstanding caused to Mr. ********. However, he can rest
  assured that our office will have no further communication attempts per their request.
  Thank you for your time and consideration.
  Very Truly Yours,
  Main Resolution Group, Inc.

• Initial Complaint

  Date:03/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the call that I’m receiving. I don’t know what this is related to and they do not give any information.
  
  “Miss ‘my name’ this is Max S**** I'm with the civil processing division with main resolution group my clients filed a complaint this morning I do need you or if you have a legal representative contact the office here at ###-###-#### my extension is 108 thank you…”

  Business Response

  Date: 03/22/2024

  
  To Whom It May Concern:
  Please allow this correspondence to serve as a written response for the complaint of ******** *******
  against this office. Our office has conducted a thorough review of the allegations in the complaint and have met with
  the subject employees in regards to this matter. In response to this complaint, please be advised that our office
  strives to provide a positive customer service experience while adhering to the pertinent regulations. It is our
  procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of
  office customer service policies will have an adverse effect on employment with our company, up to and including
  termination.
  Please be further advised that immediately upon receipt of the subject complaint, we located the subject
  account. Pursuant to our company policy, we immediately terminated any and all efforts on the subject account.
  Additionally, our office has instructed the staff not to contact the complainant nor anyone else listed on the subject
  account. We have also had the management team move the subject file into a locked status so as to guarantee no
  further contact. In effect, this office has permanently discontinued any and all efforts on the subject account.
  Please be advised that these matters are taken with the highest respect and consideration. Whenever
  possible, our office strives to comply with any consumer request and provide a positive customer service experience.
  We wish to apologize for any inconvenience or misunderstanding caused to Ms. *******. However, she can rest
  assured that our office will have no further communication attempts per their request.
  Thank you for your time and consideration.
  Very Truly Yours,
   Main Resolution Group, Inc.

  Customer Answer

  Date: 03/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  They state I have an account and will no longer contact me or my family but do not explain what this supposed account with them is for. I would like to know what this is actually regarding. Stating they will not contact me without explaining why or how they have my information to begin with is not a satisfactory resolution for me. 
  Regards,
  
  ******** *******

• Initial Complaint

  Date:03/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/5/2023
  This company has been calling me even though once I answered and they knew I’d be of no help reaching for my sister. Yet daily I get calls for a debt she supposedly owes. Calming she needs to contact them or legal actions will be taken. How r u going to take legal actions when it me your contacting? This sounds like a scam to me. You know this isn’t her number and yet you r leaving voicemails as if to scare me into paying something I know nothing about. I want mine and my sisters name (********* ******) and information taken off your list. What you are doing feels illegal to me. I will continue to look into it.

  Business Response

  Date: 03/22/2024

  To Whom It May Concern: Please allow this correspondence to serve as a written response for the complaint of ******** ****** against this office. Our office has conducted a thorough review of the allegations in the complaint and have met with the subject employees in regards to this matter. In response to this complaint, please be advised that our office strives to provide a positive customer service experience while adhering to the pertinent regulations. It is our procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of office customer service policies will have an adverse effect on employment with our company, up to and including termination.  Please be further advised that immediately upon receipt of the subject complaint, we located the subject account. Pursuant to our company policy, we immediately terminated any and all efforts on the subject account. Additionally, our office has instructed the staff not to contact the complainant nor anyone else listed on the subject account. We have also had the management team move the subject file into a locked status so as to guarantee no further contact. In effect, this office has permanently discontinued any and all efforts on the subject account.  Please be advised that these matters are taken with the highest respect and consideration. Whenever possible, our office strives to comply with any consumer request and provide a positive customer service experience. We wish to apologize for any inconvenience or misunderstanding caused to Ms. ******. However, she can rest assured that our office will have no further communication attempts per their request.  Thank you for your time and consideration.

• Initial Complaint

  Date:03/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Main resolution group keeps threatening to serve me with legal documents. I have paid 700 dollars to the original creditor. This past month I was unable to pay and asked for a two week extension. They immediately told me that wasn’t an option and that I had until 1pm to call back ti make payment or paper work for court would be sent. I have not received any receipts for my payments or paperwork w the original balance. I have no idea how much of my payments are going towards my balance. I would like for them to stop all calls to family members and work. They right away resort to a threat with court.

  Business Response

  Date: 03/22/2024

  To Whom It May Concern:  Please allow this correspondence to serve as a written response for the complaint of ******* **** against this office. Our office has conducted a thorough review of the allegations in the complaint and have met with the subject employees in regards to this matter. In response to this complaint, please be advised that our office strives to provide a positive customer service experience while adhering to the pertinent regulations. It is our procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of office customer service policies will have an adverse effect on employment with our company, up to and including termination.  Please be further advised that immediately upon receipt of the subject complaint, we located the subject account. The allegations of the complainant are not what we uncovered when investigating this matter. Mr **** has never made a payment to this office. He states he made payments to the original creditor. We are not the original creditor. Mr. **** agreed to numerous payments plans and every one of his payments declined. Further, he also provided and changed his payment information numerous times. He never made good on any payment and this has cost our business time and money. This complaint is generated when he was informed we can no longer accept plans and payment information from him. Pursuant to our company policy, we immediately terminated any and all efforts on the subject account. Additionally, our office has instructed the staff not to contact the complainant nor anyone else listed on the subject account. We have also had the management team move the subject file into a locked status so as to guarantee no further contact. In effect, this office has permanently discontinued any and all efforts on the subject account.  Please be advised that these matters are taken with the highest respect and consideration. Whenever possible, our office strives to comply with any consumer request and provide a positive customer service experience. We wish to apologize for any inconvenience or misunderstanding caused to Mr. ****. However, he can rest assured that our office will have no further communication attempts per their request.  Thank you for your time and consideration.  

• Initial Complaint

  Date:02/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a phone call while I was at work from an employee of Main Resolution Group from Ms. F****. She called my work phone after being disconnected she decided to call my job which I thought was not legal. She also lied about who she was, saying she worked for our payroll department an harassed my co worker saying she needed the HR number. She also called me numerous times today at work because there was an issue with my card, and after the issue was resolved decided to call again. In addition, she was insisting I go get a prepaid card and made me call my bank institution on 3 way with her. I would like the company to be aware that harassing and humiliating someone at work and interfering in their workday is not the best way to collect money. Although Daniel was very pleasant, this Ms. F**** is not in the right profession, and if I could press charges I would. Shame on her!

  Business Response

  Date: 03/22/2024

  
  To Whom It May Concern:
  Please allow this correspondence to serve as a written response for the complaint of ******* ********
  against this office. Our office has conductkd a thorough review of the allegations in the complaint and have met with
  the subject employees in regards to this hatter. In response to this complaint, please be advised that our office
  strives to provide a positive customer service experience while adhering to the pertinent regulations. It is our
  procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of
  office customer service policies will have an adverse effect on employment with our company, up to and including
  termination.
  Please be further advised that immediately upon receipt of the subject complaint, we located the subject
  account. Pursuant to our company policy, we immediately terminated any and all efforts on the subject account.
  Additionally, our office has instructed the staff not to contact the complainant nor anyone else listed on the subject
  account. We have also had the management team move the subject file into a locked status so as to guarantee no
  further contact. In effect, this office has permanently discontinued any and all efforts on the subject account.
  Please be advised that these matters are taken with the highest respect and consideration. Whenever
  possible, our office strives to comply with any consumer request and provide a positive customer service experience.
  We wish to apologize for any inconvenience or misunderstanding caused to Ms. ********. However, she can rest
  assured that our office will have no further communication attempts per their request.
  Thank you for your time and consideration.
  Very Truly Yours,
  Main Resolution Group, I .

• Initial Complaint

  Date:02/29/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Non professional at all. I have had debt collectors reach out before but not like this. These people have called phone numbers of people I have been associated with, threatening to take me to court. Along with this, when speaking directly with them they are rude and continue to try to threaten you. Not professional, and still seems very illegitimate based on the way they conduct business.

  Business Response

  Date: 03/22/2024

  
  To Whom It May Concern:
  Please allow this correspondence to serve as a written response for the complaint of ******** ***** against
  this office. Our office has conducted a thorough review of the allegations in the complaint and we have met with the
  subject employees in regards to this matter. In response to this complaint, please be advised that our office strives to
  provide a positive customer service experience while adhering to the pertinent regulations. It is our procedure upon
  receipt of a consumer complaint to reinforce with management and staff that any proven violation of office customer
  service policies will have an adverse effect on employment with our company, up to and including termination.
  Please be further advised that immediately upon receipt of the subject complaint, we located the subject
  account. The consumer agreed to make a large payment, then called the office to state that she could not make the
  payment. Our staff agreed to work with her for a payment plan that broke payments into 15% of the balance
  monthly. We were under the impression we had satisfied Ms. *****, but then received this complaint. Pursuant to
  our company policy, we immediately terminated any and all efforts on the subject account, and Ms. *****'
  payments were taken off file and no monies taken from her now or in the future. Additionally, our office has
  instructed the staff not to contact the complainant nor anyone else listed on the subject account. We have also had
  the management team move the subject file into a locked status so as to guarantee no further contact. In effect, this
  office has permanently discontinued any and all efforts on the subject account.
  Please be advised that these matters are taken with the highest respect and consideration. Whenever
  possible, our office strives to comply with any consumer request and provide a positive customer service experience.
  We wish to apologize for any inconvenience or misunderstanding caused to Ms. *****. However, she can rest
  assured that our office will have no further communication attempts per their request.
  Thank you for your time and consideration.
  Very Truly Yours, * - Main Resolution Group , Inc.

  Customer Answer

  Date: 03/22/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******** *****
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Continue to receive calls that already get scanned as spam through app on my phone. They will then use a different number to spoof call. Guy named Randy J**** called leaving a message calling me by my middle name not even my first name stating his “client” (wouldn’t mention name) filed a complaint #***** and that I had 48 hours to respond or legal action would be made.

  Business Response

  Date: 03/14/2024

  To Whom It May Concern:  Please allow this correspondence to serve as a written response for the complaint of ****** ******* against this office. Our office has conducted a thorough review of the allegations in the complaint and have met with the subject employees in regards to this matter. In response to this complaint, please be advised that our office strives to provide a positive customer service experience while adhering to the pertinent regulations. It is our procedure upon. receipt of a consumer complaint to reinforce with management and staff that any proven violation of office customer service policies will have an adverse effect on employment with our company, up to and including termination.  Please be further advised that immediately upon receipt of the subject complaint, we located the subject account. Management placed the account in a locked status to ensure no future communications. Per company policy, our office has proactively discontinued any and all efforts on this account. Please be advised that these matters are taken with the highest respect and consideration. Whenever possible, our office strives to comply with any consumer request and provide a positive customer service experience. We wish to apologize for any inconvenience or misunderstanding caused to Mr. *******. However, he may rest assured she will receive no further communications from this office.  Thank you for your time and consideration.