Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a voicemail this morning from Max or a Mac who states he is with the civil processing department at main resolution group. He stated the office was obtained this morning in a pre- litigation complaint that was filed by his client. I had 48 hours to respond before they peruse with legal action in court. He gives an *** number to call back at with ext ***. They are now threatening to call and send papers to my place of work. Please cease and desist all calls immediately because they are calling members of my family as well that I have no communication with.

  Business Response

  Date: 05/30/2024

  Please allow this correspondence to serve as a written response for the complaint of ****** **** against this office.  Our office has conducted a thorough review of the allegations in this complaint and have met with the subject employees in regards to this matter.  In response to this complaint, please be advised that our office strives to provide a positive customer service experience while adhering to the pertinent regulations.  It is our procedure upon receipt of a customer complaint to reinforce with management and staff that any proven violation of office customer service policies will have an adverse effect on employment with our company, up to and including termination. Please be further advised that immediately upon receipt of the subject complaint, we located the subject account.  Pursuant to ****** **** request and our company policy, we immediately terminated any and all efforts on the subject account.  Additionally, our office has instructed the staff not to contact the complainant nor anyone else listed on the subject account.  We have also had the management team move the subject file into a locked status so as to guarantee no further contact.  In effect, this office has permanently discontinued any and all efforts on subject account.  Please be advised that the these matters are taken with the highest respect and consideration.  Whenever possible, our office strives to comply with any consumer request and provide a positive customer service experience.  We wish to apologize for any inconvenience or misunderstanding caused to Ms. ********.  However, she can rest assured that our office will have no further communication attempts per their request. Thank you for your time and consideration.  

• Initial Complaint

  Date:05/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Max S**** calls every day on my personal cell phone, threatening to contact me "at my place of employment" if I do not respond to him by end of day. Illegal practices. I will report such violations of 15 USC 1692c of the Fair Debt Collection Practices Act for debt harassment.

  Business Response

  Date: 05/30/2024

  To Whom It May Concern: Please allow this correspondence to serve as a written response for the complaint of **** ***** against this office. Our office has conducted a thorough review of the allegations in the complaint and have met with the subject employees in regards to this matter. In response to this complaint, please be advised that our office strives to provide a positive customer service experience while adhering to the pertinent regulations. It is our procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of office customer service policies will have an adverse effect on employment with our company, up to and including termination. Please be further advised that immediately upon receipt of the subject complaint, we located the subject account. Pursuant to Ms. ***** request and our company policy, we immediately terminated any and all efforts on the subject account. Additionally, our office has instructed the staff not to contact the complainant nor anyone else listed on the subject's account. We have also had the management team move the subject file into a locked status so as to guarantee no further contact. In effect, this office has permanently discontinued any and all efforts on the subject account. Please be advised that these matters are taken with the highest respect and consideration. Whenever possible, our office strives to comply with any consumer request and provide a positive customer service experience. We wish to apologize for any inconvenience or misunderstanding caused to Ms. *****. However, she ca rest assured that our office will have no further communication attempts per their request. Thank you for your time and consideration. Very Truly Yours, Main Resolution Group, Inc.

• Initial Complaint

  Date:05/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't know this company. I don't think I owe them anything I'm tired of them calling everyone in my family I don't even know how they got my families phone numbers. I would appreciate it if the harassment would stop. Thank you

  Business Response

  Date: 05/30/2024

  see full response from business attached.  Partially transcribed by BBB below: Please allow this correspondence to serve as a written response for the complaint of ***** ********* against this office.  Our office has conducted a thorough review of the allegations in the complaint and have met with the subject employees in regards to this matter.  In response to the complaint, please be advised that our office strives to provide a positive customer service experience while adhering to the pertinent regulations.  It is our procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of office customer service policies will have an adverse effect on employment with our company, up to and including termination.    Please be further advised that immediately upon receipt of the subject complaint, we located the subject account.  Pursuant to Ms. ********* request and our company policy, we immediately terminated any and all efforts on the subject account.  Additionally, our office has instructed staff not to contact the complainant nor anyone else listed on the subject account.  We have also had the management team move the subject file into a locked status so as to guarantee no further contact.  In effect, this office has permanently discontinued any and all efforts on the subject account.    Please be advised that these matters are taken with the highest respect and consideration.  Whenever possible, our office strives to comply with any consumer request and provide a positive customer service experience.  We wish to apologize for any inconvenience or misunderstanding caused to Ms. *********.  However, she can rest assured that our office will have no further communication attempts per their request.   Thank you for your time and consideration.  

• Initial Complaint

  Date:04/25/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received multiple phone calls from this number and I finally answered the other day on Monday 04/22/2024. They started the phone call threatening me with legal action and putting me in jail over a bill that was under my name but a family member did. I tried explaining that to them but they threatened to have me arrested again. I am going through cancer treatments right and can not afford to be harassed over this bill. So I agreed to pay them 10 dollars a week but that was not good enough they threatened me again with legal action. Finally I asked them how much I would have to pay a week and the supervisor said 48 dollars or else again legal action. I finally said whatever. At this point I was in tears I am barely making ends meat because of my treatments and then this company wants to call and threaten me multiple times in one conversation. I started ******** them and found out they have done this multiple people. They need me to shut down completely especially if they like threatening people. I also spoke to a lawyer and they said they have to except anything I send them even if it's 10 dollars a week. And that I can sue them if they threaten me again.

• Initial Complaint

  Date:04/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Main Resolution Group had someone call saying they were ********* ******** ********** ******* ******* and that they would be delivering a legal document tomorrow during a certain time frame to my residence ( the address they gave is NOT mine, it is a relative as we are between homes right now due to rent cost). The voicemail said I had to call Main Resolution Group to change delivery date and resolve this. I have NEVER once been contacted by Main Resolution about ANY debt. I am willing to do my best to resolve a legit debit but I need legit proof of the debt in writing and this "courier service" to be cancelled. Legit documentation can be emailed or mailed to me at the address listed in this complaint and no other addresses and no phone calls, I want everything in writing to proof it being legit. I need this done immediately and my relatives addresses removed immediately and NOTHING delivered to them. Again I have NEVER been contacted by this group before. I need proof and documentation of this debt and every address and phone number removed except what I have supplied in this complaint. My husband had a stroke this past week and I can provide documentation, I am doing the best I can and will work with a legit debt if legitimately proven to me by writing/email only.

  Business Response

  Date: 05/09/2024

  Please allow this correspondence to serve as a written response for the complaint of Cindi ********** against this office.  Our office has conducted a thorough review of the allegations in the complaint and have met with the subject employees in regards to this matter.  In response to this complaint, please be advised that our office strives to provide a positive customer service experience while adhering to the pertinent regulations.  It is our procedure upon receipt of a consumer complaint to reinforce with management that and staff that any proven violation of office customer service policies will have an adverse effect on employment with our company, up to and including termination.   Please be further advised that immediately upon receipt of the subject complaint, we located the subject account.  Management placed the account in a locked status to ensure no future communications.  Per company policy, our office has proactively discontinued any and all efforts on this account.  Ms. ********** can rest assured that she will receive no further communication from this office.  Please be further advised that our office has made a request for the original documentation as it pertains to the subject loan.  if and when that document is received, it will be forwarded per request.  However, once forwarded, pursuant to company policy, all communication efforts from our office will stay ceased.  Ms. ********** can feel free to contact our office at any time. Please be advised that these matters are taken with the highest respect and consideration.  Whenever possible, our office strives to comply with any consumer request and provide a positive customer service experience.  We wish to apologize for any inconvenience or misunderstanding caused to Ms. Stooksbury.  However, she may rest assured she will receive no further communication from this office.   Thank you for your time and consideration.

• Initial Complaint

  Date:04/17/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by this company about a debt. Sam is the lady that I spoke with and she was very rude and unprofessional. She keeps on harassing me and even calling my family and friends and being rude and unprofessional with them. I have never received any letters in the mail or even emails concerning this company trying to collect a debt until this day. She has been very threatening and I feel this is very unprofessional for a company to be like.

  Business Response

  Date: 05/09/2024

  Please allow this correspondence to serve as a written response for the complaint of ****** ******** against this office. Our office has conducted a thorough review of the allegations in the complaint and have met with the subject employees in regards to this matter. In response to this complaint, please be advised that our office strives to provide a positive customer service experience while adhering to the pertinent regulations. It is our procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of office customer service policies will have an adverse effect on employment with our company, up to and including termination.  Please be further advised that immediately upon receipt of the subject complaint, we located the subject account. Management placed the account in a locked status to ensure no future communications. Per company policy, our office has proactively discontinued any and all efforts on this account. Ms. ******** can rest assured she will receive no further communication from this office.  Please be advised that these matters are taken with the highest respect and consideration. Whenever possible, our office strives to comply with any consumer request and provide a positive customer service experience. We wish to apologize for any inconvenience or misunderstanding caused to Ms. ********. However, she may rest assured she will receive no further communications from this office.  Thank you for your time and consideration.

  Customer Answer

  Date: 05/09/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  Regards, 
  
  ****** ********

• Initial Complaint

  Date:03/25/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been harassing me daily ! I was able to answer the phone and the person named Kevin M***** was rude unprofessional and threatening! They have been harassing me for several days telling me I will be sued by their client! Asking to speak to my legal counsel this is one of the voicemails I was left.,
  Kevin M***** The main resolution group Messages all the attended for ******* ****** My office has been To retrieve a statement regarding Filed by client with case number * * * * * * Priority for Seatings under state law, you are allocated only 4 8 hours to respond with a formal statement Either you or your legal advisor, need to contact me back Immediately at * * ** * * ** * * * * Once…”

  Business Response

  Date: 04/19/2024

  To Whom It May Concern:  Please allow this correspondence to serve as a written response for the complaint of Ms. ******* ****** against this office. Our office has conducted a thorough review of the allegations in the complaint and have met with the subject employees in regards to this matter. In response to this complaint, please be advised that our office strives to provide a positive customer service experience while adhering to the pertinent regulations. It is our procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of office customer service policies will have an adverse effect on employment with our company, up to and including termination.  Please be further advised that immediately upon receipt of the subject complaint, we located the subject account. Said account was in the name of the consumer and was in regards to an unpaid installment loan in which she received money and did not pay it back. Ms. ****** was called a total of three times and on the final call explained she would not be handling the matter. Upon receipt of the subject complaint almost immediately thereafter, management placed the account in a locked status to ensure no future communications. Per company policy, our office has proactively discontinued any and all efforts on this account. Ms. ****** can rest assured she will receive no further communication from this office.  Please be advised that these matters are taken with the highest respect and consideration. Whenever possible, our office strives to comply with any consumer request and provide a positive customer service experience. We wish to apologize for any inconvenience or misunderstanding caused to Ms. ******. However, she may rest assured she will receive no further communications from this office.  Thank you for your time and consideration.

  Customer Answer

  Date: 04/19/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  Regards, 
  
  ******* ******

• Initial Complaint

  Date:03/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A family member got a call looking for me and they said they had to advise me of a complaint. I was never left a a message from Main Resolution Group and am very upset that my family is getting a call like this. Readings out scams from this company- I never want them to contact me or any of my family members again or will get my attorney involved. Would like a response.

  Business Response

  Date: 04/19/2024

  To Whom It May Concern: Please allow this correspondence to serve as a written response for the complaint of Ms. ****** ******** against this office. Our office has conducted a thorough review of the allegations in the complaint and we have met with the subject employees in regards to this matter. In response to this complaint, please be advised that our office strives to provide a positive customer service experience while adhering to the pertinent regulations. It is our procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of office customer service policies will have an adverse effect on employment with our company, up to and including termination.  Please be further advised that immediately upon receipt of the subject complaint, we located the subject account. Management placed the account in a locked status to ensure no future communications. Per company policy, our office has proactively discontinued any and all efforts on this account. Ms. ******** can rest assured she will receive no further communication from this office.  Please be advised that these matters are taken with the highest respect and consideration. Whenever possible, our office strives to comply with any consumer request and provide a positive customer service experience. We wish to apologize for any inconvenience or misunderstanding caused to Ms. ********. However, she may rest assured she will receive no further communications from this office.  Thank you for your time and consideration.

• Initial Complaint

  Date:03/14/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been called on my cell phone and have had voice mails left by a Randy J**** with Main Resolution Group. The messages state they are trying to reach my wife and that there is some kind of complaint filed against her. There is no reference to who filed the complaint or what it is in regards to. The message says that there has to be some kind of statement from her in accordance to state law or the paperwork will be filed for...something. The number they are calling from is not the same number that the voice mail leaves to call them back. In looking into Main Resolution Group online, it sounds like this is more than likely some kind of scam that uses intimidating language to scare people into giving them money.

  Business Response

  Date: 04/19/2024

  To Whom It May Concern, Please allow this correspondence to serve as a written response for the complaint of ***** ****** against this office.  Our office has conducted a thorough review of the allegations in the complaint and have met with the subject employees in regards to this matter.  In response to this complaint, please be advised that our office strives to provide a positive customer service experience while adhering to the pertinent regulations.  It is our procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of office customer service policies will have n adverse effect on employment with our company, up to and including termination.  Please be further advised that immediately upon receipt of the subject complaint, we located the subject account.  Management placed the account in a locked status to ensure no future communications.  Per company policy, our office has proactively discontinued any and all efforts on this account.  Please be advised that these matters are taken with the highest respect and consideration.  Whenever possible, our office strives to comply with any consumer request and provide a positive customer service experience.  We wish to apologize for any inconvenience or misunderstanding caused to Mr. ******.  However, he may rest assured he will receive no further communications from this office.  Thank you for your time and consideration.

  Customer Answer

  Date: 04/19/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  Regards, 
  
  ***** ******

• Initial Complaint

  Date:03/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received numerous calls from Jacob H****** from Main Resolution Group stating that a complaint has been filled against me and they are in the process of pre-litigation and in the voicemails have left my address and employer name threatening to call my employer and requesting I call back ************** in order to make a formal statement by March 13th, 2024 before they proceed with filling. At no point do they advise what this statement needed is in regards to nor the company who is filing a complaint against me. I have no idea who these people are. As I have experienced months of fraudulent activity I have not called them back and will not make any such statements since no information has been given to me. I have only been receiving voicemails and at no point in time have I been contacted via mail nor email. I believe this is a scam and seeing these other reviews I agree that action needs to be taken against this company. I do not want to be contacted any further by this business.

  Business Response

  Date: 04/19/2024

  To Whom It May Concern:  Please allow this correspondence to serve as a written response for the complaint of ****** ****** against this office. Our office has conducted a thorough review of the allegations in the complaint and have met with the subject employees in regards to this matter. In response to this complaint, please be advised that our office strives to provide a positive customer service experience while adhering to the pertinent regulations. It is our procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of office customer service policies will have an adverse effect on employment with our company, up to and including termination.  Please be further advised that immediately upon receipt of the subject complaint, we located the subject account. Management placed the account in a locked status to ensure no future communications. Per company policy, our office has proactively discontinued any and all efforts on this account. Ms. ****** can rest assured she will receive no further communication from this office. Please be advised that these matters are taken with the highest respect and consideration. Whenever possible, our office strives to comply with any consumer request and provide a positive customer service experience. We wish to apologize for any inconvenience or misunderstanding caused to Ms. ******. However, she may rest assured she will receive no further communications from this office. Thank you for your time and consideration.