Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from Jacob H****** from number **********. Stating he tried to call me multiple times for a statement and that they couldn’t civilly serve me and they will be going to job. First they said that I owed $3300. Then said I could pay $1000 by 3 pm then said I could $279 and we can spread the rest out. Then he told me he could talk to the lawyer. He put me on a 90 second old and then came back with those amounts. They are calling my family and old coworkers. They told me my last 4 of my social which is strange because usually they ask you to verify your info. I asked them for email proof and they typed it on a **** document and sent it.

  Business Response

  Date: 10/23/2023

  To
  Whom It May Concern:            Please
  allow this correspondence to serve as a written response for the complaint of ******** ***** against this office. Our office has conducted a thorough review of the
  allegations in the complaint and have met with the subject employees in regard
  to this matter. In response to this complaint, please be advised that our
  office strives to provide a positive customer service experience while adhering
  to the pertinent regulations. It is our procedure upon receipt of a consumer
  complaint to reinforce with management and staff that any proven violation of
  office customer service policies will have an adverse effect on employment with
  our company, up to and including termination.             Please
  be advised that these matters are taken with the highest respect and consideration.
  Whenever possible, our office strives to comply with any consumer request and
  provide a positive customer service experience. We wish to apologize for any
  inconvenience or misunderstanding caused to Ms. *****.             Please
  be further advised that immediately upon receipt of the subject complaint, we
  located the subject account. Management placed the account in a locked status
  to ensure no future communications. Per company policy, our office has
  proactively discontinued any and all efforts on this account. Ms. ***** can
  rest assured she will not receive further communication from this office. Thank
  you for your time and consideration. Very Truly Yours, Main Resolution Group, Inc.

• Initial Complaint

  Date:09/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recieved a voicemail from ****** ******, stating he was with the ************ ******** ********* ******* *******. Stating I would be served the following day and would need to be home between 1100-1300. Referred to a case number and gave me the number ********** to call back to reschedule delivery. This is not the first voicemail I have received from the company. Typically the name appears as a normal name howeve I have my settings to go straight to voicemail if the number is not saved in my phone. The voicemail I have received previously were very harassing stating I’m purposely ignoring them and they need to speak with me or my attorney. After pulling my credit report and speaking with any attorney. I’ve been advised to file a complaint against the company to stop all communication. I have not lived at said addres in over a year, I’m registered to vote and my DL has my current address. If any legal paperwork were to be delivered, it would be unannounced and to that address. I don’t understand how this company can continue to make threats and use scare tactics, how are they even a “business”. I have not contacted the company as I was advised not to as I will not give them any additional personal information than what they already have. I need them to stop contacting me.

  Business Response

  Date: 10/19/2023

  Please allow this correspondence to serve as a written response for the complaint of ******** ******** against this office. Our office has conducted a thorough review of the allegations in the complaint and have met with the subject employees in regards to this matter. In response to this complaint, please be advised that our office strives to provide a positive customer service experience while adhering to the pertinent regulations. It is our procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of office customer service policies will have an adverse effect on employment with our company, up to and including termination.  Please be further advised that immediately upon receipt of the subject complaint, we located the subject account. Pursuant to Ms. ********** request and our company policy, we immediately terminated any and all efforts on the subject account. Additionally, our office has instructed the staff not to contact the complainant nor anyone else listed on the subject account. We have also had the management team move the subject file into a locked status so as to guarantee no further contact. In effect, this office has permanently discontinued any and all efforts on the subject account.  Please be advised that these matters are taken with the highest respect and consideration. Whenever possible, our office strives to comply with any consumer request and provide a positive customer service experience. We wish to apologize for any inconvenience or misunderstanding caused to Ms. ********. However, the complainant can rest assured that our office will have no further communication attempts per his request.  Thank you for your time and consideration.

• Initial Complaint

  Date:09/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a phone call from a local number that was spoofed on the caller ID. I then ******* the phone number listed in the voicemail to find it belonged to Main Resolution group. This voicemail was left on 9/12/2023. The voicemail stated ******** ******** in the Civil Processing Decision, tasked to review the criteria tasked to a formal complaint to my name and social. They need to speak to myself or a retained attorney at ************ ext ***.
  
  This breaks a lot of FTC laws, eluding to legal action in a voicemail, which may or may not belong to the person they are trying to reach. As a debt collector the mini miranda was not stated either.
  
  This is my formal request to have this company cease and desist all activities on my account. I will also be filing a complaint with the FTC due to blatant law breaking on a voicemail.

  Customer Answer

  Date: 09/13/2023

  I did not attempt to call them, nor am I trying to resolve a debt. It is specifically the voicemail they left that is against the law I am making a complaint about

  Business Response

  Date: 09/28/2023

  Please allow this correspondence to serve as a written response for the complaint of ****** **** against this office. Our office has conducted a thorough review of the allegations in the complaint and have met with the subject employees in regards to this matter. In response to this complaint, please be advised that our office strives to provide a positive customer service experience while adhering to the pertinent regulations. It is our procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of office customer service policies will have an adverse effect on employment with our company, up to and including termination.  Please be further advised that immediately upon receipt of the subject complaint, we located the subject account. Management placed the account in a locked status to ensure no future communications. Per company policy, our office has proactively discontinued any and all efforts on this account. Ms. **** can rest assured she will receive no further communication from this office.  Please be advised that these matters are taken with the highest respect and consideration. Whenever possible, our office strives to comply with any consumer request and provide a positive customer service experience. We wish to apologize for any inconvenience or misunderstanding caused to Ms. Hebb. However, she may rest assured she will receive no further communications from this office.  Thank you for your time and consideration. 

  Customer Answer

  Date: 09/29/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   
  
  Regards,
  
  ****** ****

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This collection agency is a whole scam! Calling me and threatening me to garnish my paycheck over a petty debt. If I told them I don’t have the money, they will intimidate you to pay. I HAVEN’T SEEN ANY PAPERWORK on this collection or court documents! Don’t give your money to them!

  Customer Answer

  Date: 08/21/2023

  They did not send proof of my debt, they keep calling my phone threatening me that they are going to take legal action. They never gave me any paperwork about it but they have taken money out of my account 

  Customer Answer

  Date: 08/21/2023

  And they don’t have a NY number. They call from the jurisdiction of where I live at. I live in FL and they have been calling me left and right and leaving countless voicemails from this number. I had to block them. My call log only goes back a month. They called me today and last month

  Business Response

  Date: 09/11/2023

  To Whom It May Concern:  Please allow this correspondence to serve as a written response for the complaint of ***** **** against this office. Our office has conducted a thorough review of the allegations in the complaint and have met with the subject employees in regards to this matter. In response to this complaint, please be advised that our office strives to provide a positive customer service experience while adhering to the pertinent regulations. It is our procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of office customer service policies will have an adverse effect on employment with our company, up to and including termination.  Please be further advised that immediately upon receipt of the subject complaint, we located the subject account. Management placed the account in a locked status to ensure no future communications. Per company policy, our office has proactively discontinued any and all efforts on this account.  Please be advised that these matters are taken with the highest respect and consideration. Whenever possible, our office strives to comply with any consumer request and provide a positive customer service experience. We wish to apologize for any inconvenience or misunderstanding caused to Mr. ****. However, he may rest assured she will receive no further communications from this office.  Thank you for your time and consideration. 

• Initial Complaint

  Date:07/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from this company who claimed to have attempted contact with me multiple times yet I only ever received ONE call from and only one voicemail. I then began to receive calls from multiple family members letting me know that I apparently only had 48 hours to respond. I was at work when the calls came through. Which caused allot of confusion seeing as I couldn't answer any calls. I called them back and they told me I was going to be served. I requested to receive an email seeing as no one actually told me the company they worked for. I have yet to receive an email or anything. And it has been more than 48 hours. I feel as if this is a malicious tactic. I have never received a letter or any other communication informing me that I would be "served". I request that the company refrain from contacting me or my family members.. This has to be considered harassment. My father was terrified that I was GOING TO JAIL.

  Business Response

  Date: 08/07/2023

    To Whom It May Concern:  Please allow this correspondence to serve as a written response for the complaint of ***** ******* against this office. Our office has conducted a thorough review of the allegations in the complaint and have met with the subject employees in regards to this matter. In response to this complaint, please be advised that our office strives to provide a positive customer service experience while adhering to the pertinent regulations. It is our procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of office customer service policies will have an adverse effect on employment with our company, up to and including termination.   Please be further advised that immediately upon receipt of the subject complaint, we located the subject account. Pursuant to Ms. ********* request and our company policy, we immediately terminated any and all efforts on the subject account. Additionally, our office has instructed the staff not to contact the complainant nor anyone else listed on the subject account. We have also had the management team move the subject file into a locked status so as to guarantee no further contact. In effect, this office has permanently discontinued any and all efforts on the subject account. The original documentation from the subject debt has been ordered and will be forwarded to Ms. ******* if and when our office receives it. Please be advised that these matters are taken with the highest respect and consideration. Whenever possible, our office strives to comply with any consumer request and provide a positive customer service experience. We wish to apologize for any inconvenience or misunderstanding caused to Ms. *******. However, she can rest assured that our office will have no further communication attempts per their request.  Thank you for your time and consideration.  Very Truly Yours,  Main Resolution Group, Inc.

• Initial Complaint

  Date:07/21/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is calling people that may or may not be relatives, leaving threatening voicemails and asking for my contact information and callback to discuss an issue. I demand they cease all further contact by telephone under the rules of the FDCPA.

  Business Response

  Date: 08/07/2023

  To Whom It May Concern:  Please allow this correspondence to serve as a written response for the complaint of ***** ********** against this office. Our office has conducted a thorough review of the allegations in the complaint and have met with the subject employees in regards to this matter. In response to this complaint, please be advised that our office strives to provide a positive customer service experience while adhering to the pertinent regulations. It is our procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of office customer service policies will have an adverse effect on employment with our company, up to and including termination.   Please be further advised that immediately upon receipt of the subject complaint, we located the subject account. Pursuant to Mr. ************ request and our company policy, we immediately terminated any and all efforts on the subject account. Additionally, our office has instructed the staff not to contact the complainant nor anyone else listed on the subject account. We have also had the management team move the subject file into a locked status so as to guarantee no further contact. In effect, this office has permanently discontinued any and all efforts on the subject account.  Please be advised that these matters are taken with the highest respect and consideration. Whenever possible, our office strives to comply with any consumer request and provide a positive customer service experience. We wish to apologize for any inconvenience or misunderstanding caused to Mr. **********. However, he can rest assured that our office will have no further communication attempts per their request.  Thank you for your time and consideration.  Very Truly Yours,  Main Resolution Group, Inc.

  Customer Answer

  Date: 08/07/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  Regards, 
  
  ***** **********

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted on 06/15/2023 from max S**** from the civil processing center which is not where he’s from, he’s with main resolution inc and when I spoke with him he did not read me my Miranda rights nor did he ask me question to verify my identity. He just started to throw out information social security # and some information was inaccurate but I figured it was a scam he should not be giving out peoples information like that. Then I get another call from another guy giving me a ******** case number and that I would be getting served yet again lying about where he is calling from with incorrect information so from now I “please cease and desist all calls and contact with me immediately”

  Business Response

  Date: 06/29/2023

  To Whom It May Concern:  Please allow this correspondence to serve as a written response for the complaint of ***** ******** against this office. Our office has conducted a thorough review of the allegations in the complaint and have met with the subject employees in regards to this matter. In response to this complaint, please be advised that our office strives to provide a positive customer service experience while adhering to the pertinent regulations. It is our procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of office customer service policies will have an adverse effect on employment with our company, up to and including termination.   Please be further advised that immediately upon receipt of the subject complaint, we located the subject account. Management placed the account in a locked status to ensure no future communications. Per company policy, our office has proactively discontinued any and all efforts on this account.  Please be advised that these matters are taken with the highest respect and consideration. Whenever possible, our office strives to comply with any consumer request and provide a positive customer service experience. We wish to apologize for any inconvenience or misunderstanding caused to Mr. ********. However, he may rest assured she will receive no further communications from this office. Thank you for your time and consideration.

• Initial Complaint

  Date:06/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company keeps calling third parties. I called the number provided and the receptionist wouldn’t provide any information. I was transferred to David H**** and he ultimately hung up on me after raising his voice. I requested the calls to stop. Not even an hour later another call was placed to a third party. I am formally requesting the calling to stop. This is harassment.

  Business Response

  Date: 06/27/2023

   To Whom It May Concern: Please allow this correspondence to serve as a written response to the complaint of ****** **** against this office. Our office has conducted a thorough review of the allegations in the complaint and has met with the subject employees in regard to this matter. In response to this complaint, please be advised that our office strives to provide a positive customer service experience while adhering to the pertinent regulations. It is our procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of office customer service policies will have an adverse effect on employment with our company, up to and including termination.  Please be further advised that immediately upon receipt of the subject complaint, we located the subject account. Management placed the account in a locked status to ensure no future communications. Per company policy, our office has proactively discontinued any and all efforts on this account. Please be advised that these matters are taken with the highest respect and consideration. Whenever possible, our office strives to comply with any consumer request and provide a positive customer service experience.  We wish to apologize for any inconvenience or misunderstanding caused to Mr. ****. However, he may rest assured he will receive no further communications from this office.  Thank you for your time and consideration. 

• Initial Complaint

  Date:06/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company calls my personal, work, and co-workers phones leaving harassing threatening voicemails claiming "pre-litigation" and "must return call by end of day", leaving the same message on co-workers voicemails as well. Company also uses "spoofed" phone numbers for caller ID to avoid spam and robocall blockers. Under the FDCPA Act VII titled Unfair and Deceptive Practices, I am requesting this company be put on notice to have no further contact with myself at all or any other person at my place of employment. I am specifically citing the following violations of the FDCPA by this company:
  
  1. A debt collector may not contact the consumer at his or her place
  of employment if the collector has reason to believe the employer prohibits such communications.
  
  As a state government agency, this communication is prohibited by my employer.
  
  2. Communication with and/or harassing coworkers at my place of employment is a violation of the FDCPA.
  
  3. The company names their collection firm "MRG" in the voicemails left.
  
  4. The company threatens or implies legal action and/or crimes using terms such as "pre-litigation".
  
  5. Falsely represented legal process.
  
  Any further contact to myself or other parties associated with me may result in legal action including but not limited to: notification to state attorney general, notification to the FTC, and notification to the CFPB.

  Business Response

  Date: 06/29/2023

  (See FULL business response attached.  Partially transcribed below by BBB for convenience.  See FULL RESPONSE from BUSINESS attached): Please allow this correspondence to serve as a written response for the complaint of ******* ******* against this office. Our office has conducted a thorough review of the allegations in the complaint and have met with the subject employees in regards to this matter. In response to this complaint, please be advised that our office strives to provide a positive customer service experience while adhering to the pertinent regulations. It is our procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of office customer service policies will have an adverse effect on employment with our company, up to and including termination.  Please be further advised that immediately upon receipt of the subject complaint, we located the subject account. Management placed the account in a locked status to ensure no future communications. Per company policy, our office has proactively discontinued any and all efforts on this account.  Please be advised that these matters are taken with the highest respect and consideration. Whenever possible, our office strives to comply with any consumer request and provide a positive customer service experience. We wish to apologize for any inconvenience or misunderstanding caused to Mr. *******. However, he may rest assured she will receive no further communications from this office.  Thank you  for your time and consideration.  

  Customer Answer

  Date: 06/29/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  Regards, 
  
  ******* *******

• Initial Complaint

  Date:06/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Website lists number in New York but called from a tennessee number stating they were a mediation company for a debt asking me to provide "a statement" on it. Asked for a cease and desist and they hung up on me. Called back and was told after several transfers that they would just forward it to "the county for scheduling" and again hung up on me

  Business Response

  Date: 06/21/2023

  BBB spoke with the director of the company and the following was relayed: The consumer called in and would not verify his identity in any way.  Without verifying who we are speaking with, we cannot provide any information and therefore, could not assist him further.  Customer told us that ""we are a scam" and then hung up on us.  It was a 45 second call.  That was on 6/6/23.  After that call, we placed the account in a shut down status.  On 6/7/23 we received the complaint from BBB.  We then placed the account in a cease and desist status.  Therefore, there will be no more contact made with this customer.