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Business Profile

Hotel Reservation

Reservations.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotel Reservation.

Reviews

This profile includes reviews for Reservations.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Reservations.com has 2 locations, listed below.

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    Customer Review Ratings

    2.51

    Average of 416 Customer Reviews

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    Review Details

    • Ann B

      Date: 04/05/2025

      Efficient and complete details on our reservation. Thanks. See u soon.

    • Alisha N

      Date: 04/03/2025

      Awesome , u was very knowledgeable about everything and helpful to my situation

    • Mike P

      Date: 03/31/2025

      Did a very good job scheduling my reservations and was helpful with my request.

    • Bryan D

      Date: 03/30/2025

      Couldnt help me with the room where I wanted to go to, but got me a better deal at another good hotel. Very professional

    • Terese D

      Date: 03/29/2025

      Terribly sneaky. I paid for it so fast and it didn't show me the whole bill I'd be paying for. I thought I was at the hotel's website. Would never do business consciously with this company!

    • Whitney M

      Date: 03/29/2025

      I just wanted to share how wonderful my booking experience was with ****. **************** can feel like a lost art form in this world of automation and bots, but **** was kind and conversational while completing my booking. Everything was completed in a matter of minutes, and I'm left here pleasantly surprised how a short interaction turned into such a positive experience. Thank you ****!

    • Kevin S

      Date: 03/25/2025

      They purposely leave the wrong support number. Even when they email, they give the wrong number. I had to cancel a reservation well in advance of the policy. They charged me ******* plus ****** reservation fee. I am only being refunded *******. 50% of the fee. complete rip off. Will never use again.

    • Marianne C

      Date: 03/23/2025

      I was looking online for the ************** in ***********, ** on March 23, 2025 for my daughter's upcoming volleyball tournament. I was on the hotel website and exited. When I went back in to finalize the booking my request was "somehow" switched to the Reservations.com website. The rerason that I was dealing witrh the hotel directly is because our travel plans were not 100% confirmed (not sure if we needed 1 night or 2) and the hotel would allow us to make changes if needed. I should have been more vigilant while booking but I believe that Reservations.com were dishonest in how they masked their website to imitate the hotels website. Also, it did not clearly indicate at time of booking that I'd be charged in US funds! I only saw it when I received email confirmation! I live in ****** and the booking was for a hotel in ****** and they charged me in **! I tried calling right away and was given the run around and hung up on. The exchange rate is very high and I was charged over $570. I'm sick, stressed and frustrated by this scam. The company won't do the right thing and refund me fully.

    • Brenden W

      Date: 03/21/2025

      Reservations.com would not issue refund following change in travel plans. They lied to me indicating they had called the hotel and hotel corporate offices who wouldnt approve cancellation. However, corporate Wyndham/Ramada and the individual hotel denied they had ever been contacted by reservations.com representatives. Additionally, they would not honor my request to speak with the billing department directly. As things stand, THIS ISSUE HAS NOT BEEN RESOLVED. This is a fraud/scam company and customer service is non-existent. I strongly recommend that people avoid using these services.

    • Lorna M

      Date: 03/15/2025

      This is the most deceptive business and totally deceiving. When booking it appears you are booking directly with the hotel when in fact it goes to another site. I was charged US dollars for a ************** and I'm in ******. When I noticed this charge I immediately cancelled and was charged $224.39 Service Fee. Once I received my refund I was out of pocket ******.

    Reservations.com is NOT a BBB Accredited Business.

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