Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotel Reservation

Reservations.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotel Reservation.

Reviews

This profile includes reviews for Reservations.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Reservations.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    2.47

    Average of 307 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Marcy M

      Date: 09/15/2025

      ******** was extremely helpful with completing our reservations to attend my nephews funeral service.

    • Nikki G

      Date: 09/13/2025

      ****** was so helpful and sweet when we booked our room, excellent customer service, great experience

      Reservations.com

      Date: 09/15/2025

      Greetings *****!

      Quality and value are super important to us, so it's great to know we hit the **** for you! We look forward to assisting you with your future travels and thank you for booking with Reservations.com!

       

      Kindly,

      ******* ******

    • Kyaira P

      Date: 09/13/2025

      She did a great job and answered all of my questions

      Reservations.com

      Date: 09/15/2025

      Greetings Kyaira!

      Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us! Thank you for booking with Reservations.com!

       

      Kindly,

      ******* ******

    • Karen M

      Date: 09/11/2025

      Very helpful and accommodating, was able to apply a medical discount rate for our stay at hotel. Very appreciative

      Reservations.com

      Date: 09/12/2025

      Greetings *******!

      Quality and value are super important to us, so it's great to know we hit the **** for you! Thank you for booking with Reservations.com!

       

      Kindly,

      ******* ******

    • Michael S

      Date: 09/09/2025

      Great service good communication easy to understand answered all my questions

      Reservations.com

      Date: 09/10/2025

      Greetings *******!

      Thank you so much for taking the time to give us a 5-star rating! We aim to provide the best service for every customer and are excited to know our efforts have resonated with you! Thank you for booking with Reservations.com!

       

      Kindly,

      ******* ******

    • Jeff W

      Date: 09/09/2025

      Very professional, friendly, and efficient! ******* is reservations made the process very easy.

      Reservations.com

      Date: 09/10/2025

      Greetings ****,

      We truly prioritize the well-being and satisfaction of all our guests, and it's heartwarming to know that ********* efforts resonated with you! Thank you for booking with Reservations.com!

      Kindly,

      ******* ******

    • Micah M

      Date: 09/08/2025

      The booking web page is very misleading. I booked a room, it stated pets were allowed for a fee. When the person I booked for arrived, he was told that there needed to be a different reservation for a "pet" room. I was called by the desk and told I would be refunded for the first reservation, despite the the Non-refund policy. Based on that commitment, I booked a second, more expensive reservation. Two weeks later, reservation desk sends me a note denying my refund! my conclusion for the total lack of customer service and deception by the hotel staff is: 1) The website design is meant to cause mistakes like this, leaving you in a bind when you get to the hotel, forcing you to make a second reservation with the promise of a refund. 2) this is initially done to double bookings and increase revenue.

      Reservations.com

      Date: 09/10/2025

      Greetings *****,

      We understand you have mentioned that you have received a message from "Reservation Desk". Please be advised that you have reached out to "Reservations.com" and not Reservation Desk. 

      We kindly ask if you are able to verify if your booking has been booked with Reservations.com. If so, please provide your itinerary number along with your email address associated with the booking to Caitlin.******@Reservations.com. I will be happy to assist you!

      If your reservation has been booked with "Reservation Desk", we do advise redirecting your concerns to the correct company as they will be your point-of-contact to further assist with this matter. Please be advised, **************** is unable to assist due to privacy reasons between you and Reservation Desk. 

       

      Thank you

      ******* ******

    • Max A

      Date: 09/07/2025

      Very helpful and very informative and very polite and professional

      Reservations.com

      Date: 09/12/2025

      Greetings Max!

      Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us! Thank you for booking with Reservations.com!

       

      Kindly,

      ******* ******

    • Kenneth S

      Date: 09/07/2025

      He was very good at his job. Hes got good character. ????

      Reservations.com

      Date: 09/10/2025

      Greetings *******!

       

      Quality and value are super important to us, so it's great to know we hit the **** for you! Thank you for booking with Reservations.com!

       

      Kindly,

      ******* ******

    • C. T.

      Date: 09/05/2025

      Terrible experience doing business with Reservations.com. It all started when they overcharged me, and then refused to issue a refund. After a dispute with my credit card, the charges were initially reversed, but then my credit card reversed that reversalleaving me paying double for the same room. Reservations.com refused to pay the hotel, citing the initial complaint to my bank as the reason. The entire process was a frustrating cycle of unhelpful customer service and bureaucratic confusion.

      Reservations.com

      Date: 09/10/2025

      Greetings *****,

      I am happy to assist you. Please provide your itinerary number along with the email address associated with the reservation to ******************************** Thank you and I look forward to assisting you!

       

      Kindly,

      ******* ******

      C. T.

      Date: 09/13/2025

      Name: ***** ******* Contact Email: *********************** Reservation Details Booking Status: CONFIRMED Reservation Number: R939517477 Itinerary Number: 9**SSN**30 Check-in Date: Saturday, May 17, 2025 Check-out Date: Sunday, May 18, 2025

    Reservations.com is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.