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Business Profile

Hotel Reservation

Reservations.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotel Reservation.

Reviews

This profile includes reviews for Reservations.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Reservations.com has 2 locations, listed below.

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    Customer Review Ratings

    2.47

    Average of 402 Customer Reviews

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    Review Details

    • Kimberly W

      Date: 09/23/2022

      If I could give them LESS than 1 star I would! They charge extra exorbitant fees, have ZERO customer service, and leave you with NO way to recoup your money when dissatisfied with their horrible "product." I booked and cancelled within 2 minutes when I couldn't get a breakdown of their "taxes and fees." When I tried to stop the payment through my bank, I found out that they keep your money for 10-15 days because they leave it as pending until they can steal you blind! What a horrible scam! Now I am going to have to pay TWICE for this room, in addition to a fee for their service (which I wouldn't have minded, if it had been legit) as well as their ridiculous outrageous "taxes and fees" (which total to almost $100 in addition to the room cost!) They should be considered predators and thieves and be discredited! They should be made to return people's money!

    • Janet C

      Date: 09/23/2022

      This business is a SCAM. Their website is set up to mimic any hotel's website you are searching. They hide the fact you are on a third party website. Unfortunately I found out only because I had an issue at a Comfort Suite in Columbia, Tennessee on August 6. The hotel was ready to refund my the entire night due to an unfortunate accident. It was then we realized that when I searched for the hotel on my phone the previous day I actually clicked on Reservations.com and booked the reservation. The hotel tried for weeks to get my refund only to finally reach a human being who told them that I must speak to them in person. I then had to call and spoke someone on 9/13 who promised me that within 5-7 days I would have my refund. Today, 9/23, 10 days later I had to call over and over because there was no way to reach customer service. I had to pretend I was making a reservation so that I could talk to someone who could transfer me to customer service. I just sat on the phone for 31 minutes. The customer service representative claims there was an "error" in processing my refund. So, he resubmitted it and told me it will be another 5-7 days. Now I wait, again. I never use third parties for reservations. This is just one example why I never do. It takes good service out of the hotel's hands. It makes hotels look bad. ************** would have already taken care of the issue. Unfortunately I was duped like so many others on this site.

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