Complaints

This profile includes complaints for Why Unified Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Why Unified Corp

  601 Cleveland St Ste 160 Clearwater, FL 33755-4103

• 

  Why Unified Corp

  314 S Missouri Ave Clearwater, FL 33756-5805

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm thoroughly livid with Why Unified. It is clear that any positive reviews must be bots or fraudulent as they've done nothing they've promised. Signed up on 2/26/2025, paid $6,497.50 for their services, plus $1,000 in product fulfillment credits for a total of $7,497.50 to help me run and manage an Amazon Prime store. I received very detailed projections of what the store should do annually and was promised it would only take a few weeks tops to get everything setup. 3/7 - Received first denial from ****** citing validity of source distributor documents. 4/9 - Second product denial by ****** again citing validity of source distributor documents. After numerous emails back and forth requesting more information and timelines, Why Unified reached out 4/16 stating my account was being "assessed". 4/18 - They completely switch the game plan of getting products approved first to saying that a new product was selected and would be shipping within ***** hours. Yeah right! I received a *** tracking number: 1Z229F400352516401. Anyone that researches this tracking number will see that no progress has been made exception for the creation of the label on 4/18. Went on vacation, came back and to my dismay, nothing had yet to be shipped. Sent a followup email on 5/2 to which they responded that all we were waiting on was ****** to approve the received shipment. However, the products were never shipped, so how could ****** be the delay? 5/6 - Per Why Unified, the product has been shipped. I emailed back and asked for a true timeline. 5/7 - Apologized for delays and "re-escalated" my issue. 5/11 - Asked for refund again. All in all after 40+ emails, it's been almost 3 months and not one real thing has been done. They never once initiated an exchange of information and only responded after I reached out. Most of the emails went days before a response and then the responses were subpar at best and not providing any real information. Clearly a scam, I was duped; just give money back.

  Business Response

  Date: 05/21/2025

  We're sorry to hear about your experience and appreciate you bringing it to our attention. To ensure your concerns are fully addressed, weve escalated your case to a member of our C-Suite team, who will personally review your account and follow up with you. Please allow 23 business days for an update.
  
  Its important to clarify that issues related to product verification and account deactivation often originate from ****** itself. As documented in recent Congressional inquiries, ****** has come under scrutiny for vague and inconsistent enforcement actions, including unclear requirements around supplier documentation and unexpected account suspensions. These types of actions are outside of Why Unifieds control.
  
  That said, were committed to finding a resolutionwhether the root cause is account-specific or the result of platform-level enforcement. Our leadership team is reviewing your case in full and will work to ensure the next steps are clearly communicated and properly handled.

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nature of Complaint:In March, 2024, Why Unified Corp. offered a managed e-commerce program with a performance guarantee. I paid $13,500 in total for their service and inventory and was promised a minimum profit of $50,000 or a full refund. My total earnings for the contract period were just $800.I submitted a refund request per their own process in a timely manner, per their instructions, but the company has ceased communication, and their support line is inactive. This appears to be part of a wider trend, based on numerous online complaints.

  Business Response

  Date: 05/19/2025

  Were reaching out to share an update regarding the outcome of your Platform Guarantee review. After a thorough evaluation of your account, weve determined that you qualify for a full refund.

  While were pleased to honor the guarantee, were genuinely disappointed that your store did not achieve its sales goals. Our review highlighted several contributing factors, and while we do not have full visibility into every detailparticularly those tied to the performance of your individual seller accountits clear that certain account-level challenges may have impacted overall results.

  At this time, we do not have a record of your preferred payout method for processing the refund. Within the next 2472 hours, youll receive an email requesting this information so we can move forward with issuing the payment.

  Looking ahead, if you decide to give Why Unified another try, wed like to invite you to launch with one of our managed seller accounts. These accounts are long-established, fully vetted by major marketplaces, and have generated millions in verified sales. Unlike newly created accounts, managed accounts offer stronger trust, better account health, and fewer performance obstaclesallowing you to scale faster with a fully operated, optimized sales channel.

  We hope youll consider this opportunity in the future, and we remain committed to delivering solutions that drive long-term growth and success. Thank you again for giving Why Unified the opportunity to support your business.

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Why Unified Corp. (WUC) $12,995 plus $2,000 in March of 2024 to manage an Amazon store on my behalf. I cancelled the contract at the end of one-year according to their rules. The contract was cancelled after not obtaining the projected revenue and other issues that made dealing with WUC very difficult if not impossible at times. The initial contact with *** made it seem that working with *** would be very easy. Signing on to their customer web site is spotty if not impossible. If you are lucky to connect there is no information! Phone calls are also ridiculous, with non-answers other than we will have to send an email to the department. Products were not shipped on a timely basis to ******. I have made several follow up phone calls and emails to *** requesting information on when I will receive a refund which should have been done in 3 weeks. It is now 8 weeks since I filed, and this is the last email response (4/16/2025) which is unsatisfactory and led me to make this complaint for all to see. We wanted to confirm that your request is active and currently undergoing review. At this time, no further action is required on your part. Please note that our review process cannot be expedited, and we kindly ask for your patience as we work to process your request. Additionally, wed like to share that multiple follow-ups can unintentionally delay the process, as our system prioritizes the most recent cases. Rest assured, your request remains in queue and will be addressed as soon as possible. We appreciate your understanding and will notify you promptly once the review is complete. , Moe.. **** is a *******************, and I am a ******* resident, I might be forced to take the next steps available to me with various state agencies since they are not honoring their guarantee of a full refund.

  Business Response

  Date: 05/19/2025

  Were reaching out with an update on your Platform Guarantee review. After completing our evaluation, **** confirmed that you qualify for a full refund.

  While were pleased to honor the guarantee, we regret that your store didnt meet its expected performancelargely due to account-level challenges beyond our direct control.

  Your refund is now being processed using the payout method you previously provided. Please note that while most reviews are issued sooner, it can take ************************************************************** your case, there has been no delay beyond our standard processing policy. You can expect to receive a confirmation email within 24 business days once the refund has been issued.

  If you consider returning in the future, we encourage you to explore our managed seller accounts. These are fully operated by Why Unified, trusted by major marketplaces, and designed to deliver faster, more consistent results without the common hurdles of new or seller-owned accounts.

  Thank you again for the opportunity to support your business. We wish you continued success.

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2023, my husband ***** ******* and his business partner ******* ****** signed a service agreement with Why Unified (Order #*****) to launch and manage an Amazon store. Despite following every guideline and recommendation, the project was plagued with issues: little to no sales, broken listings, missing inventory, and ultimately a store suspension by ****** due to concerns about a product handled entirely by Why Unified.We requested a refund as early as June 2023 and again submitted formal cancellation paperwork in October 2024but after nearly a year and countless unanswered emails and follow-ups, we have yet to receive a refund, a resolution, or even a consistent human response.Whats worse, after digging around online, we discovered many other customers reporting nearly identical experienceslost money, no contact, and complete silence from Why Unified when things go wrong. Its incredibly frustrating and, frankly, alarming to see so many people impacted with no accountability in sight.This company continues to actively market its services with the same promises, drawing in new customers who may end up in the same ************ be grateful for any help you can offer

  Business Response

  Date: 05/19/2025

  We appreciate you taking the time to share your concerns. Following a detailed review of your account, **** confirmed that your subscription has been canceled and a refund is has already been processed for any remaining unused fulfillment credits. Although a full refund isnt applicable in this case, weve included supporting documentation to provide clarity and transparency around this decision.

  Looking ahead, wed like to offer a proactive alternative: a one-time opportunity to transition your store into a managed seller account, operated entirely by Why Unified. These accounts have an established track record, are fully approved by major marketplaces, and have generated millions in verified sales. With this option, you can avoid the common roadblocks tied to your accountsuch as marketplace restrictions, verification delays, or slow performance ramp-upand immediately access a proven, high-performing sales environment.

  Youll receive an invitation to your Compliance Dashboard within 2472 hours, where you can review your case status, access the attached documentation, appeal or decision, and choose whether to move forward with the managed account transition. We're here to support your next steps.

  Customer Answer

  Date: 05/21/2025

   
  Complaint: 23259605
  
  I am rejecting this response because: please attached letter detailing the rebuttal 
  
  Sincerely,
  
  ******** *******

  Business Response

  Date: 06/04/2025

  We acknowledge that navigating the review process can be challenging, and we appreciate your patience during this time. To ensure you have access to the most accurate and timely information regarding your account, we encourage you to use your compliance dashboard, which is updated in real time.

  Our system indicates that the dashboard has not yet been accessed. To assist, were initiating a new invitation, which should be delivered to your email within the next 24 to 72 hours.

  Please be aware that, due to privacy and security policies, we are unable to discuss specific account information through public forums such as the BBB. We appreciate your understanding and look forward to assisting you further through the appropriate channels which is accessible in your compliance dashboard.

  Customer Answer

  Date: 06/06/2025

   
  Complaint: 23259605
  

  Dear ****, 
  I am rejecting this response because:

  
  We appreciate the opportunity to respond to WhyUnifieds statements. Unfortunately, both their initial and follow-up responses misrepresent the facts, avoid accountability, and attempt to deflect rather than resolve the issue at hand. Attached is our formal rebuttal, point-by-point.
  

  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for **************** in January of 2024. In March, I added the Buy Box ad on. In June of 2024, I received a flurry of sales and was excited. But the inventory was added to my account inventory in error. Shortly after, in early August, my account was deactivated by ****** for selling unlicensed products. I supplied them info for reinstatement four times but still was unsuccessful. In October of 2024, Why Unified suggested a switch to ******* Plus because it had lesser restrictions and was more "seller-friendy". I agreed under two conditions: 1) I wanted a year credit/extension for the 10 months lost 2) a refund of my Buy Box ad on. Why Unified agreed to both but it took Billing until 1/23/25 to say the refund was being processed. They said it "could take 3-10 business days or up to 30 business days" for the refund to go through. Here I am 3 months later, and actually 6 months after being told I would be refunded with no refund. I was informed in March that my refund was back under review by Billing, meanwhile they have never contacted me and there is no way to contact them.

  Business Response

  Date: 05/19/2025

  We appreciate you reaching out. Your request is currently under compliance review, which is a routine step we take to ensure all accounts align with our platform standards and to safeguard against potential misuse or marketplace irregularities. This review was triggered by a range of signalssuch as atypical account behavior, data inconsistencies, or activity that merits closer examination. While these factors dont imply a specific outcome, they do require review. For added clarity, we've attached a document outlining the context of this review. In the next 2472 hours, youll receive an invite to our Compliance Dashboard, where you can monitor the progress of your case and stay informed with real-time updates. Thank you for your understanding as we work through this process.
  

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Why Unified deceived me from the start. Every bit of communication I have had over the past year plus of working with them as been with fake names and people. They overpromised and have under delivered. I have emails, photo's and videos supporting the long line for fraudulent behavior with this company. Deceived me into signing an extension this year for free when in fact they proceeded to charge me for more inventory when as far as I knew I had not spent any of what I spent for inventory last year. Despite signing a guarantee for a refund they have denied me that refund and trapped me into spending more on inventory which they know I won't do so now that voids the contract and the guarantee so that they don't owe me my money back. A bait switch move. This company has been ripping people off for years and nobody has managed to do anything about it. A class action lawsuit is what really needs to happen to stop this company from continually getting away with fraud.

  Business Response

  Date: 05/21/2025

  Weve attached a document summarizing the outcome of your recent account review to provide clarity and context around our evaluation.
  
  Following a detailed assessment, there appear to be multiple factors that may have influenced the performance of your store. These may include inconsistent platform access, fulfillment funding issues, or seller account activity that limited the ability of our platform to operate as intended. While we understand your experience may differ, our review was conducted based on the activity within your seller account and the ******************** Platform.
  
  As a Top 50 company committed to helping entrepreneurs grow, we take every client case seriously and continually work to refine our platform.
  
  If you choose to return in the future, we encourage you to consider transitioning into a managed seller account. These accounts are long-established, pre-vetted by marketplaces, and fully operated by Why Unified. They provide a turnkey path forwardeliminating common startup risks like account verification, performance delays, or unexpected deactivationswhile giving you immediate access to a trusted, high-performing channel.
  
  Within the next 2472 hours, youll receive access to your Compliance Dashboard, where you can view your review results, submit an appeal if desired, or accept the managed account offer.

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am filing a formal complaint against WhyUnified, owned by CEO ****** *****, for fraudulent business practices, false advertising, and failure to honor a contractual money-back guarantee.On November 7, 2023, I paid $13,000 to WhyUnified for their Amazon Prime Sales Channel program. In addition, I sent them $5,000 for inventory. WhyUnified promised that my business would generate $2,000-$3,000 per month between months 6-8 and offered a Money-Back Guarantee.However, after 12 months, my total sales reached only $1,842a massive failure compared to their promised results. My contract ended on November 7, 2024, and despite repeated requests for a refund, WhyUnified has ignored me for five months and has refused to return my money.This company preys on small business owners, making false income claims and refusing to refund customers as per their stated guarantee. I urge the BBB to take action by investigating WhyUnified, updating their BBB rating accordingly, and helping recover my funds.I am happy to provide contracts, receipts, and email communications as evidence. Please let me know how the BBB plans to proceed with this complaint.

  Business Response

  Date: 05/19/2025

  Were reaching out to share an update regarding the outcome of your Platform Guarantee review. According to our records, your refund was issued on April 8th, 2025, and weve included a confirmation.

  Were disappointed that your store didnt reach the sales goals we set out to achieve together. As part of our evaluation, we identified several contributing factors that may have impacted performance. Notably, our records show that your seller account went inactive on multiple occasions due to a failure to log in. This inactivity caused the account to disconnect from our platform. Maintaining an active, connected account is one of the simplest yet most critical aspects of using the Why Unified platform, and unfortunately, it was not maintained consistently.

  Looking forward, should you choose to work with us again, wed recommend launching with a managed seller account. These accounts are pre-vetted, long-established, and fully managed by our team. They come with built-in marketplace trust, fewer barriers to growth, and no setup burden on your endgiving you direct access to a high-performing sales channel from day one.

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally complain about the failure to process a refund for the service I purchased, as covered by your company's sales guarantee.I signed up for your ****** drop ship business service around January 2024, paying the required fees based on the understanding that there was a sales guarantee in ******** the conditions of the sales guarantee were met, I initiated a refund request approximately mid-January 2025. Since then, I have followed up multiple times regarding the status of my refund:January 8, 2025: Initial refund request submitted.February 16, 2025 (or earlier): Follow-up email sent regarding refund status.March 14, 2025: Emailed again requesting an update and stating the delay was unacceptable.March 17, 2025: Received a response from *** *. stating the request was "active and currently in progress" and required no further action on my part.Despite these communications and assurances, it has now been well over two months since my initial request, and the refund has still not been processed. This delay is unreasonable and contradicts the promise of your sales guarantee and the update provided on March 17th.I demand that my refund be processed in full immediately, per the terms of the sales guarantee under which I purchased your service.

  Business Response

  Date: 05/21/2025

  There is a new update available regarding your request, which will be viewable in your Compliance Dashboard. If you dont yet have access, please allow 2472 hours to receive a new invite via email. Weve enclosed additional documentation with this message to provide further context.

  Youll also receive a separate email within 2472 hours requesting your refund payout preferences so we can process any applicable refunds.

  Customer Answer

  Date: 05/23/2025

   
  Complaint: 23141443
  
  I am rejecting this response because: Business has not responded and has not processed my refund. 
  
  Sincerely,
  
  **** ****

  Business Response

  Date: 06/04/2025

  You've mentioned not receiving access to your compliance dashboard. To assist, were resending the inviteplease note that it may take between 24 to 72 hours to arrive. We also recommend adding ********************************** to your safe senders list and checking your spam or junk folder, as some users have reported the invite being filtered there.

  In the meantime, weve attached relevant documentation to this message for your reference.

  Were actively monitoring your account to ensure you're able to access your dashboard. If you're still unable to log in after 72 hours, well follow up directly to help resolve the issue.

  Thank you for your patience and understanding as we work to support you through this process.

  Customer Answer

  Date: 06/05/2025

   
  Complaint: 23141443
  
  I am rejecting this response because: I have not received any emails from ************************************************************ as indicated by their messages and have checked all spam filters. The policy attached shows a refund within 7-10 business days and we have far exceeded that threshold. These communications do not appear to be substitive and lack action towards a resolution. 
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave Why Unified $13,495 on December 14th, 2023 in exchange for their offered subscription to their drop shipping service on the Amazon Prime platform. It was $12,995 for the subscription and an additional $500 for fulfillment credits -- so that my store could have inventory. The agreement was for them to provide this service to me for 12 months with the promise that if I didn't hit their projected sales target, and if I followed all their recommendations, that they would give me a full refund. I made $0 in sales over the that period of time. In anticipation of my 12 month agreement lapsing and needing to request a refund, I reached out to Crys to verify if I would qualify. He told me on Oct 30th, 2024 that my account was in good standing and that I met all the qualifications for a refund. I initiated the refund on December 28th, 2024 and was told by *** that the refund usually takes 3-10 business days but it can take up to 30 business days. On Jan 20th, 2025 I was told by *** that my refund has been approved. On Feb 8, 2025, I was told by *** that my refund was still being processed, and on Feb 15 she told me that multiple follow *** would delay the process, disincentivizing me from writing to the company to ask about my promised refund. On March 14, 2025 I looped in more Why Unified employees into an email thread asking if I can get someone on the phone to resolve this refund issue. Shortly after, I received a phone call from Phink, telling me that she would be my account manager responsible to giving me updates about my refund. She said she was follow up with me every 2-3 days. I have yet to speak with her since. This company will not give me any answers as to why my refund is being delayed after multiple attempts on my part. I'm hoping this complaint will expedite this process or at least give me answers as to why they won't execute the refund.

  Business Response

  Date: 05/19/2025

  Were currently conducting a compliance investigation on your account as part of our standard review process to ensure alignment with platform policies and marketplace requirements. As part of this review, we are also evaluating several relevant factorsincluding account deactivation, manual disconnections from our platform, extended periods of inactivity, and a declined sales channel transition that was offered to maintain selling continuity. While no outcome has been determined or indicated at this time, we wanted to provide context for the current status of your request. Weve attached a document with additional details, and within 2472 hours, youll receive access to your Compliance Dashboard, where you can track your case and take any next steps. We appreciate your patience as we continue this review.
  

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against Why Unified Failure to Honor Refund Guarantee Complainant Information: **** ******** ************************************* ************ ************************ Company Information: Company Name: Why Unified Website: ****************************** **************************************************** ************ Complaint Details:I am filing a complaint against Why Unified for deceptive business practices and failure to honor their guaranteed refund policy.I signed up for their services under the explicit promise that if my sales did not meet their guaranteed goals, I would receive a full refund. My contract ended over four months ago, and I have not received my refund despite meeting all the conditions.Initially, Why Unified approved my refund, but later, they claimed it was being sent for further review. Since then, they have failed to provide any resolution or refund, despite multiple follow-ups. Upon researching, I found that this is a common complaint from other customers, as seen on the ********************************************* and other consumer complaint platforms.Issue Summary: Why Unified failed to honor their refund guarantee. They used delay tactics, such as unnecessary review processes, despite initially approving the refund. Many customers have reported similar issues, suggesting a pattern of deceptive business practices.Desired Resolution:I request that the BBB investigate Why Unified for misleading refund policies and take appropriate action to protect consumers from potential fraud. Additionally, I demand the full refund I was promised.I am prepared to provide supporting documentation (refund approval, email correspondences, etc.) Thank you for your time and assistance in this matter.Sincerely,**** ********

  Business Response

  Date: 05/21/2025

  Thanks for your feedback. When your subscription was cancelled, your account went through our standard offboarding process, which we let you know can take up to 60 dayssometimes longer, depending on the situation.

  In your case, the review took more time because your seller account had been disconnected a few times. That triggered some extra checks on our end as part of our usual efforts to keep the platform safe and prevent any kind of misuse.

  After completing the review, we determined you were covered under the Why Unified Platform Guarantee. A refund was issued to you on April 10th, 2025, and thats confirmed in the attached document.

  We understand delays can be frustrating, but we always aim to handle these situations as fairly and thoroughly as possible.