Business Profile

Drop Shipper Mailing Services

Why Unified Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drop Shipper Mailing Services.

Important information

Customer Complaint:
It has come to BBB’s attention that the business is requesting that customers close their complaints filed through BBB "resolved" as a condition of resolving the complaints through their compliance account with the business.

It has also come to BBB’s attention that the business has a non-disparagement clause in its consumer contracts (Why Unified Terms of Service and the Non-Disclosure Agreement) that prohibits customers from discussing the Why Unified platform as a result of a marketplace interaction. Specifically, the business is requesting customers remove proprietary information from BBB in order to grant access to their compliance account.

Complaints

This profile includes complaints for Why Unified Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

113 total complaints in the last 3 years.
68 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/03/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased bitcoin in May and transferred it to Unified Options by recommendation of a friend. I transferred a little bit of money at a time since then. I have been trying to withdraw for a week and they keep making up fees and hurdles. Now they are claiming they will not send my money without another $3500! I have paid several fees yet they refuse to send me my money.
Business Response
Date: 09/18/2025
Dear Better Business Bureau Team,

This letter is in response to the complaint filed by **** ********* against Why Unified Corp. (Complaint ID: *********.

Upon a thorough review of the complaint details, we can definitively state that the issues raised by Mr. ********* do not involve Why Unified Corp. and are entirely unrelated to our business or services.

We want to be very clear: Ms. ********* is not a client of Why Unified Corp., and our services do not involve cryptocurrency or Bitcoin transactions of any kind.
Mr. *********** complaint references a transaction involving "Unified Options," a company to which he transferred Bitcoin. Why Unified Corp. has no affiliation with "Unified Options," nor do we deal in cryptocurrency or Bitcoin transactions. We provide a business management software and service for clients operating on e-commerce marketplaces like ****** and ********

We kindly request that you review the details of the complaint again and acknowledge that this filing was made against the incorrect business entity. We ask that the complaint be removed from our profile to ensure the accuracy and integrity of the BBB platform.

Thank you for your prompt attention to this matter.
Sincerely,
WHY UNIFIED
Legal & Compliance Department

Customer Answer
Date: 09/18/2025

Better Business Bureau:

I called and spoke to **** and stated I entered the wrong company in an error on my part. I spoke with **** who said she would correct this issue. I sincerely apologize to WhyUnified and hope it causes them no harm. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *********
Initial Complaint
Date:09/02/2025
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transaction:June 24, 2024 Amount Paid:$29,860 What Was Promised:Why Unified sold me an Amazon Prime store package with Amazon Ads, plus additional services under a formal Revenue Guarantee. This guarantee stated that if I followed all instructions, did not alter the business, and paid on time, I would either generate revenue or qualify for a refund of my service costs.Nature of the Dispute:I followed all onboarding steps and business protocols, never paused or changed the store, and remained fully compliant. I never missed or delayed any payment. Despite fulfilling every obligation, Why Unified failed to meet their performance guarantees. When I contacted them to initiate the refund process in accordance with the signed Revenue Guarantee, I was met with silence. Support refused to escalate my request and repeatedly told me the compliance team does not speak with customers directly.Attempts to Resolve:Since early 2025, I have made multiple phone calls and sent several emails requesting resolution. I asked for written feedback from compliance but received no reply. To date, no refund has been issued and no formal decision has been provided. This lack of accountability violates the terms of their own Revenue ******************************** Basis:The guarantee was displayed across Why Unifieds own website and was included in my signed agreement. I relied on this contract in good faith.Resolution Requested:I am requesting a full refund of my subscription and service fees in accordance with the signed Revenue Guarantee contract. At minimum, I expect prompt contact from someone authorized to address this case in good faith.
Business Response
Date: 09/08/2025
We are writing to inform you that your request for review under the Why Unified Platform Guarantee is currently undergoing an extended compliance investigation.
As part of our responsibility to uphold the integrity of the Why Unified Platform and ensure consistent standards across our platform, our Compliance and Audit Teams have identified several factors requiring closer examination. These may include unusual account activity, inconsistencies in marketplace data, alignment with our fulfillment and performance protocols, or other operational anomalies. While these indicators do not suggest any definitive outcome, they warrant further review in accordance with our Terms of Service and internal compliance policies.

Review Status
Our team is currently in the process of analyzing both internal records and external data sources relevant to your account. This comprehensive approach helps ensure that each case is reviewed accurately and fairly. Due to the nature of this process, the timeline may vary depending on the complexity of the findings.
To keep you informed, you will receive an invitation within 2472 hours to access our Compliance Dashboard, where you can track the status of your review and receive ongoing updates.

Compliance Questionnaire
As part of the compliance review process, you will have the opportunity to complete a brief questionnaire within your Compliance Dashboard. This questionnaire allows you to provide additional context that may assist our team in better understanding your account activity and addressing any compliance-related questions.
Submitting the questionnaire does not guarantee a specific outcome, but it can help inform our investigation and potentially expedite the review process. Once submitted, your responses will be reviewed alongside internal records and relevant external data.
Customer Answer
Date: 09/12/2025

Complaint ID: ********

I am rejecting this response because it has now been over 72 hours since the original communication, and I have still not received a single email from the compliance team regarding access to the dashboard or setup progress.

This continued lack of response and disregard for the promised resolution only reinforces the serious concerns Ive outlined in my initial complaint. I have made every effort to resolve this through proper channels, including calling Why Unified directly this week only to receive the same vague response from a Growth Team member, with no real accountability or follow-up.

I have not received a single reply from the Compliance Team despite multiple emails.Complaint: 23819357

Sincerely,

****** *****
Initial Complaint
Date:08/28/2025
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So my complaint against WhyUnified sounds very similar to the dozens of complaints I read on the BBB sight, I entered a money back guarantee with them on 08/12/2024. Are agreement was WhyUnified would generate a revenue of over ******* in 12 months or I would receive a full refund. I paid ******* dollars and funded 5000 extra for merchandise credits. It became very obvious early on that they had zero intention of meeting there revenue agreement with me. They spent around 700 dollars in the entire 12 month agreement on products and listed products on the **** platform that resulted in getting me and anyone at my address banned for life from selling on **** ever again. As with all the other complaints they said there would be an email sent to me to monitor there review from the so called compliant division. To this date I have never received said email. I am seeking all my returned and a letter from WhyUnified taking responsibility for the products they listed that resulted in my life time ban from ****. I would also like to see the attorney general( I filed complaint with them) shut down there full refund scam before other seniors like myself get hurt by there deceptive and illegal practice. No company should offer a refund when they know they cant obtain the goals for said refund. I have copies of the refund I signed for and saved every email conversation I ever had with there team. Please don't anyone else fall for there scam! WhyUnified and ****** ***** need to be investigated at the highest level.
Business Response
Date: 09/08/2025
We are writing to inform you that your request for review under the Why Unified Platform Guarantee is currently undergoing an extended compliance investigation.
As part of our responsibility to uphold the integrity of the Why Unified Platform and ensure consistent standards across our platform, our Compliance and Audit Teams have identified several factors requiring closer examination. These may include unusual account activity, inconsistencies in marketplace data, alignment with our fulfillment and performance protocols, or other operational anomalies. While these indicators do not suggest any definitive outcome, they warrant further review in accordance with our Terms of Service and internal compliance policies.

Review Status
Our team is currently in the process of analyzing both internal records and external data sources relevant to your account. This comprehensive approach helps ensure that each case is reviewed accurately and fairly. Due to the nature of this process, the timeline may vary depending on the complexity of the findings.
To keep you informed, you will receive an invitation within 2472 hours to access our Compliance Dashboard, where you can track the status of your review and receive ongoing updates.

Compliance Questionnaire
As part of the compliance review process, you will have the opportunity to complete a brief questionnaire within your Compliance Dashboard. This questionnaire allows you to provide additional context that may assist our team in better understanding your account activity and addressing any compliance-related questions.
Submitting the questionnaire does not guarantee a specific outcome, but it can help inform our investigation and potentially expedite the review process. Once submitted, your responses will be reviewed alongside internal records and relevant external data.
Customer Answer
Date: 09/09/2025

Complaint: 23800304

I am rejecting this response because:

Sincerely,

***** *******
Business Response
Date: 09/16/2025
Why Unified Complaint Update

All compliance-related matters, including complaints and reviews, are handled exclusively through our Compliance Dashboard at *************************************.
In line with our commitment to resolving user concerns, ******************** chooses not to address compliance issues on third-party platforms like the Better Business Bureau (BBB). The BBB, a private organization not affiliated with any government entity, operates similarly to a standard review website. Instead, we prioritize our internal Compliance Dashboard to ensure a streamlined and secure process for our clients.

Under the INFORM Consumers Act, we are legally required to securely collect and verify consumer information to protect your data and prevent unauthorized access. This mandates identity verification via our Compliance Dashboard.

Previous unsuccessful login attempts were likely due to incomplete identity verification, a necessary step for account security. To resolve your complaint, please follow these steps:

1.Log in: Visit *************************************
2.Enter Phone Number: Use the phone number tied to your account.
******** Identity: Enter the one-time passcode (OTP) sent to your phone.
4.Resolve Complaint: Access all necessary information to address your issue.

Trouble Logging In? Click the "Trouble Logging In" link on the dashboard to contact our Compliance Support Team for prompt assistance.
Once we have reviewed and addressed your concerns through the dashboard, you may return to the BBB to reflect your experience with the resolution process.

Thank you for your cooperation.
Customer Answer
Date: 09/17/2025

Complaint: 23800304

I am rejecting this response because:
This has been there reply to me since Aug 12, 2025. And no actions on their behalf have been taken! I will continue to reject their response until my funds have been returned as per the agreement.

Sincerely,

***** *******
Initial Complaint
Date:08/19/2025
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Case Summary WhyUnified Refund Dispute Company: WhyUnified Nature of Service: Amazon Seller account management platform with a refund guarantee if performance projections were not met.Timeline & Facts:Feb 10, 2024 I purchased an annual subscription from WhyUnified for $7,155.The service promised to run my Amazon Seller account and deliver specific projections.Over the course of the year, I made $0 in revenue, and none of the promised projections or deliverables were met.Feb 10, 2025 I canceled my subscription and requested a refund under their refund guarantee policy.FebAug 2025 (6 months) I have repeatedly followed up via emails, phone calls, and attempts to speak with supervisors.Each time, I am told my account is under review with the compliance department, but no one has contacted me and no refund has been ************ Concerns:Failure to honor the refund guarantee despite unmet projections.Possible breach of contract and deceptive business practice due to nonperformance and ongoing stalling.Status:Unresolved. No refund or substantive follow-up from WhyUnified.What Im Seeking:Legal advice on pursuing refund recovery through demand letter, settlement, or legal action.Guidance on claims for breach of contract and deceptive trade practices.
Business Response
Date: 08/19/2025
We are writing to inform you that your request for review under the Why Unified Platform Guarantee is currently undergoing an extended compliance investigation.
As part of our responsibility to uphold the integrity of the Why Unified Platform and ensure consistent standards across our platform, our Compliance and Audit Teams have identified several factors requiring closer examination. These may include unusual account activity, inconsistencies in marketplace data, alignment with our fulfillment and performance protocols, or other operational anomalies. While these indicators do not suggest any definitive outcome, they warrant further review in accordance with our Terms of Service and internal compliance ********************************************* is currently in the process of analyzing both internal records and external data sources relevant to your account. This comprehensive approach helps ensure that each case is reviewed accurately and fairly. Due to the nature of this process, the timeline may vary depending on the complexity of the findings.
To keep you informed, you will receive an invitation within 2472 hours to access our Compliance Dashboard, where you can track the status of your review and receive ongoing updates.

Compliance Questionnaire
As part of the compliance review process, you will have the opportunity to complete a brief questionnaire within your Compliance Dashboard. This questionnaire allows you to provide additional context that may assist our team in better understanding your account activity and addressing any compliance-related questions.
Submitting the questionnaire does not guarantee a specific outcome, but it can help inform our investigation and potentially expedite the review process. Once submitted, your responses will be reviewed alongside internal records and relevant external data.
Customer Answer
Date: 08/25/2025

Complaint: 23763539

I am rejecting this response because: It has now been over 72 hours since your reply, and I still have not received any compliance dashboard login or credentials as you claimed. I have checked my spam and junk folders thoroughly, and nothing has been provided.

Additionally, in the past six months of repeated outreach, no customer service representative ever mentioned a compliance dashboard or any such tool to monitor my refund status. This is the very first time it has been brought up. I also have not received any type of questionnaire or official form to begin or complete a refund review.

Every time I followed up, I was simply told that my refund was under review with the compliance department, with no progress or resolution. I have been in full compliance with all requirements since the beginning, so I do not understand why this process is undergoing an extended compliance investigation.

The continued delays, shifting explanations, and lack of transparency demonstrate WhyUnifieds failure to honor the refund guarantee that was a key part of the contract. This has now gone far beyond a reasonable review period and appears to be a tactic to avoid fulfilling their contractual obligations.

I am requesting that the BBB escalate this matter, as WhyUnified has shown no effort to resolve the issue despite my repeated good-faith attempts.

Sincerely,

****** ****
Business Response
Date: 09/16/2025
Why Unified Complaint Update

All compliance-related matters, including complaints and reviews, are handled exclusively through our Compliance Dashboard at *************************************.
In line with our commitment to resolving user concerns, ******************** chooses not to address compliance issues on third-party platforms like the Better Business Bureau (BBB). The BBB, a private organization not affiliated with any government entity, operates similarly to a standard review website. Instead, we prioritize our internal Compliance Dashboard to ensure a streamlined and secure process for our clients.

Under the INFORM Consumers Act, we are legally required to securely collect and verify consumer information to protect your data and prevent unauthorized access. This mandates identity verification via our Compliance Dashboard.

Previous unsuccessful login attempts were likely due to incomplete identity verification, a necessary step for account security. To resolve your complaint, please follow these steps:

1. Log in: Visit *************************************
2. Enter Phone Number: Use the phone number tied to your account.
3. Verify Identity: Enter the one-time passcode (OTP) sent to your phone.
4. Resolve Complaint: Access all necessary information to address your issue.

Trouble Logging In? Click the "Trouble Logging In" link on the dashboard to contact our Compliance Support Team for prompt assistance.
Once we have reviewed and addressed your concerns through the dashboard, you may return to the BBB to reflect your experience with the resolution process.

Thank you for your cooperation.
Customer Answer
Date: 09/18/2025

Complaint: 23763539

I am rejecting this response because: In WhyUnifieds original BBB response, I was told I would receive an invitation within 2472 hours to access their compliance dashboard where I could track the status of my review and receive ongoing updates. None of this ever occurred. I never received an invitation, login credentials, or even heard of this compliance dashboard until that first response, 7 months after my refund request.

When I rejected their message and stated clearly that I had never received a login or any mention of this process until then, WhyUnified has now shifted again, providing a direct link to ************************************* that I am supposedly just expected to log into on my own. This was never previously mentioned in any communication.

Further, upon attempting to log in, I am now told my case will not be reviewed unless I first close my BBB complaint. This is unacceptable and was never mentioned in either of their two BBB responses. The BBB has been the only channel through which Ive received any form of communication from WhyUnified, and I will not close my complaint until they honor their own refund guarantee and review my case in good faith.

WhyUnified continues to change its story, introduce new requirements, and create barriers instead of resolving the matter. I maintain that I am owed a full refund of $7,155 under their stated guarantee, and I remain in full compliance. Their refusal to act without BBB complaint withdrawal is further evidence of stalling and bad faith.

Sincerely,

****** ****
Initial Complaint
Date:08/18/2025
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After seeing a video of ***** ******* backing "Why Unified" as a legitimate company in February 2024 (video was later discovered as fraudulent), I signed up with Why Unified and between Feb 28th and March 4th, 2024, paid them $41,722. What was promised: Why Unified's service promised end-to-end Amazon FBA automation, including listing, fulfillment, and marketing. Most importantly, they promoted a guarantee that if performance benchmarks or sales forecasts were not met, a full refund would be honored. What Happened: My account did nothing. Worse, I was forced to continually pay ****** to dispose of unsold inventory. ****** flagged the products dropshipped by Why Unified as counterfeit. Why Unified refused to defend the authenticity of the products and became non-responsive to my continual requests. Consequently, my ****** account was shut down.I wanted this to work and gave them the benefit of the doubt through conclusion of the 12 month contract, and for the past six months, Ive followed every step theyve outlined to receive a full refund. They provide the same repetitive statements without delivering any meaningful resolution or proof of progress. They have repeatedly promised "access to a Compliance Dashboard within ***** hours", yet this has not been provided after an extended period (4+ months) of waiting and numerous (8-10) requests. The excuses are not genuine and only ********'s not complicated. I paid $41,722 (plus Amazon disposal fees), and Why Unified has not delivered at all. Their Compliance Investigation required for a refund is simply a delay tactic and should have been completed many months ago. I have complied with all requests, provided the necessary information, and yet there is still no timeline, resolution and no actionable steps communicated beyond generic responses to me and other users here on BBB. This lack of transparency and accountability is unacceptable. I am requesting an immediate and definitive resolution to this matter.
Business Response
Date: 08/19/2025
We are writing to inform you that your request for review under the Why Unified Platform Guarantee is currently undergoing an extended compliance investigation.
As part of our responsibility to uphold the integrity of the Why Unified Platform and ensure consistent standards across our platform, our Compliance and Audit Teams have identified several factors requiring closer examination. These may include unusual account activity, inconsistencies in marketplace data, alignment with our fulfillment and performance protocols, or other operational anomalies. While these indicators do not suggest any definitive outcome, they warrant further review in accordance with our Terms of Service and internal compliance ********************************************* is currently in the process of analyzing both internal records and external data sources relevant to your account. This comprehensive approach helps ensure that each case is reviewed accurately and fairly. Due to the nature of this process, the timeline may vary depending on the complexity of the findings.
To keep you informed, you will receive an invitation within 2472 hours to access our Compliance Dashboard, where you can track the status of your review and receive ongoing updates.

Compliance Questionnaire
As part of the compliance review process, you will have the opportunity to complete a brief questionnaire within your Compliance Dashboard. This questionnaire allows you to provide additional context that may assist our team in better understanding your account activity and addressing any compliance-related questions.
Submitting the questionnaire does not guarantee a specific outcome, but it can help inform our investigation and potentially expedite the review process. Once submitted, your responses will be reviewed alongside internal records and relevant external data.

Customer Answer
Date: 08/26/2025

Complaint: 23753637

I am rejecting this response because nothing communicated in the response is true. It is the same generic response given to every other complaint. Per the response, it is clear they didn't read my complaint at all as I already addressed every delay tactic used in the response.
As stated in my complaint, you and your team have been telling me for 4-5 months that I would be receiving a link to the compliance dashboard within ***** hours. You even stated this in your responce to this complaint, and yet over 144 hours later I am still without a link to the ever so important compliance dashboard. Please respond to me and my specific situation without all the made up nonsense. Only you and your team had access to my account, so refund me and audit them. Your long term audit is a stall tactic and it is exhausting and dishonest. You promised a lot for my $42k, and have delivered nothing. Per your promise and written guarantee, please just return my funds.

Sincerely,

***** ******
Business Response
Date: 09/16/2025
Why Unified Complaint Update

All compliance-related matters, including complaints and reviews, are handled exclusively through our Compliance Dashboard at *************************************.
In line with our commitment to resolving user concerns, ******************** chooses not to address compliance issues on third-party platforms like the Better Business Bureau (BBB). The BBB, a private organization not affiliated with any government entity, operates similarly to a standard review website. Instead, we prioritize our internal Compliance Dashboard to ensure a streamlined and secure process for our clients.

Under the INFORM Consumers Act, we are legally required to securely collect and verify consumer information to protect your data and prevent unauthorized access. This mandates identity verification via our Compliance Dashboard.

Previous unsuccessful login attempts were likely due to incomplete identity verification, a necessary step for account security. To resolve your complaint, please follow these steps:

1. Log in: Visit *************************************
2. Enter Phone Number: Use the phone number tied to your account.
3. Verify Identity: Enter the one-time passcode (OTP) sent to your phone.
4. Resolve Complaint: Access all necessary information to address your issue.

Trouble Logging In? Click the "Trouble Logging In" link on the dashboard to contact our Compliance Support Team for prompt assistance.
Once we have reviewed and addressed your concerns through the dashboard, you may return to the BBB to reflect your experience with the resolution process.

Thank you for your cooperation.
Customer Answer
Date: 09/22/2025

Complaint: 23753637

I am rejecting this response because:
It seems I was only given access to the long awaited "Compliance Dashboard" because of my BBB complaint. WhyUnified identified my complaint, provided dashboard access all so they could tell me there to remove my BBB complain, threatening that no refund review progress will be made otherwise. Zero proprietary information was share about WhyUnified. Once again, delay and stall tactics at work. So now the dashboard I finally have access to is flagged and won't show me any info on my refund review. It is all a scam.
"To prevent the dissemination of further proprietary information, we are unable to grant access to your compliance account until this matter is resolved. We request your cooperation in removing the infringing content so that compliance steps can continue."
If the infringing content can be identified, and the claim is substantiated as something I had privy access to, and it is not public, I will remove it. So far, its just games, and I am tired of it. Refund me, and I will no longer have need for this complaint.

Sincerely,

***** ******
Initial Complaint
Date:08/15/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up with ********* in December of 2023 for their Amazon Prime program. I was given guarantees and they had set expectations - in writing - that if the projected sales were not hit within the contract period, I would be given a full refund. The condition was that I needed to follow their recommendations and guidance which I did very diligently as I was new to Amazon FBA. We signed the deal and I wired them $14,000 to cover their fee and the initial inventory. The sales were abysmal. ** did not hit anywhere near the projected sales they had guaranteed, by a huge margin. I understand that these things can take some time so I remained patient and complied with all their requests. We're talking a six figure sales promise and the reality was just a few hundred dollars. Not even close. Over a year goes by and no improvement in sales and the contract was coming to an end. Instead of asking for my refund, I was willing to work with them to continue the store and see if they can still hit the ***** All I wanted to do was have this conversation to work out a deal but instead I was ignored. When someone finally did respond, I was at a point where I just wanted my refund. A "manager" was assigned to my case, I was given a link to a form to put in the formal request for a refund which I submitted. That was back in May of 2025 and zero communications since then even after multiple follow *** were sent.
Business Response
Date: 08/22/2025
We are writing to inform you that your request for review under the Why Unified Platform Guarantee is currently undergoing an extended compliance investigation.
As part of our responsibility to uphold the integrity of the Why Unified Platform and ensure consistent standards across our platform, our Compliance and Audit Teams have identified several factors requiring closer examination. These may include unusual account activity, inconsistencies in marketplace data, alignment with our fulfillment and performance protocols, or other operational anomalies. While these indicators do not suggest any definitive outcome, they warrant further review in accordance with our Terms of Service and internal compliance ***************************************** is currently in the process of analyzing both internal records and external data sources relevant to your account. This comprehensive approach helps ensure that each case is reviewed accurately and fairly. Due to the nature of this process, the timeline may vary depending on the complexity of the findings.
To keep you informed, you will receive an invitation within 2472 hours to access our Compliance Dashboard, where you can track the status of your review and receive ongoing updates.
Compliance Questionnaire
As part of the compliance review process, you will have the opportunity to complete a brief questionnaire within your Compliance Dashboard. This questionnaire allows you to provide additional context that may assist our team in better understanding your account activity and addressing any compliance-related questions.
Submitting the questionnaire does not guarantee a specific outcome, but it can help inform our investigation and potentially expedite the review process. Once submitted, your responses will be reviewed alongside internal records and relevant external data.
Initial Complaint
Date:08/12/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a formal complaint against ************************ for fraudulent business practices, refusal to honor a refund agreement, and continued non-responsiveness to both myself and my legal counsel. Summary of Complaint: - In September 2023, I paid Why Unified LLC $22,150 for e-commerce services with a full refund guarantee if results did not exceed my investment. - Over 12+months, total sales generated were only $304.20. Multiple orders were canceled, and no sustainable operations were established. - I have been requesting my full refund since October 2023. As of today, it has been over 18 months, and the company has not refunded me. - Why Unified LLC has refused to provide its office address until recently and has ignored all communications from my lawyer. -Numerous other consumers have reported similar experiences with this company, raising concerns about systematic fraudulent activities. Actions Taken: - Filed reports with the *** ******************************* (IC3). - Notified the Better Business Bureau (BBB). - Contacted *********, as the company advertises on ******** and Instagram, potentially misleading other consumers. - Informed Why Unified LLC that legal proceedings are imminent if the refund is not issued immediately. Request for Action: - Investigate Why Unified LLC for fraudulent and deceptive trade practices. - Take steps to prevent further victims from being defrauded. - Assist in recovering my full refund of $22,150, plus damages for the extended delay, financial stress, and emotional distress caused. I have attached all supporting documents, including payment receipts, contracts, email correspondence, and evidence of advertising claims. Thank you for your attention to this matter.
Business Response
Date: 08/22/2025
We are writing to inform you that your request for review under the Why Unified Platform Guarantee is currently undergoing an extended compliance investigation.
As part of our responsibility to uphold the integrity of the Why Unified Platform and ensure consistent standards across our platform, our Compliance and Audit Teams have identified several factors requiring closer examination. These may include unusual account activity, inconsistencies in marketplace data, alignment with our fulfillment and performance protocols, or other operational anomalies. While these indicators do not suggest any definitive outcome, they warrant further review in accordance with our Terms of Service and internal compliance ********************************************* is currently in the process of analyzing both internal records and external data sources relevant to your account. This comprehensive approach helps ensure that each case is reviewed accurately and fairly. Due to the nature of this process, the timeline may vary depending on the complexity of the findings.
To keep you informed, you will receive an invitation within 2472 hours to access our Compliance Dashboard, where you can track the status of your review and receive ongoing updates.

Compliance Questionnaire
As part of the compliance review process, you will have the opportunity to complete a brief questionnaire within your Compliance Dashboard. This questionnaire allows you to provide additional context that may assist our team in better understanding your account activity and addressing any compliance-related questions.
Submitting the questionnaire does not guarantee a specific outcome, but it can help inform our investigation and potentially expedite the review process. Once submitted, your responses will be reviewed alongside internal records and relevant external data.
Initial Complaint
Date:08/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im submitting this complaint regarding a business transaction with Why Unified Corp that began on January 9, 2024. I signed up for their dropshipping service, paying a total of $9,655.00, which included:Annual Subscription: $9,155.00 Fulfillment Credits: $500.00 Sales Channel: Amazon Store Type: ************* I signed several documents, including a Service Agreement and Fulfillment Credits Approval. On February 21, 2024, I also signed the Why Unified Guarantee, which clearly stated:I would earn the revenue projected in my Marketing Plan or get a full refund.Unsold inventory would be credited or refunded.I followed all onboarding steps and gave them access to my Amazon Seller account. But the results were disappointing. My store never performed as promised, and communication from their team became sporadic.On January 1, 2025, I contacted Why Unified to inquire about the refund process at the end of my term. After several emails and back-and-forth communication, I formally submitted my cancellation and refund request on January 15, 2025 Jan 20, 2025: Asked about next steps and refund determination timeline.Feb 6, 2025: Followed up two weeks after cancellation request for status update.On March 12, 2025, I received confirmation from *** at Why Unified that my refund request was active and being processed. Since then, Ive heard nothing. My follow-ups have gone unanswered.Feb 27, 2025: Followed up about refund status after 20 days. No answer May 27, 2025: Sent another follow-up after two months. No answer Jun 2, 2025: Reiterated concern about lack of updates. No answer This situation has caused me financial stress and frustration. I believe Why Unified misrepresented their services and failed to deliver on their guarantee.
Business Response
Date: 08/19/2025
We are writing to inform you that your request for review under the Why Unified Platform Guarantee is currently undergoing an extended compliance investigation.
As part of our responsibility to uphold the integrity of the Why Unified Platform and ensure consistent standards across our platform, our Compliance and Audit Teams have identified several factors requiring closer examination. These may include unusual account activity, inconsistencies in marketplace data, alignment with our fulfillment and performance protocols, or other operational anomalies. While these indicators do not suggest any definitive outcome, they warrant further review in accordance with our Terms of Service and internal compliance policies
Initial Complaint
Date:08/07/2025
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally file a complaint regarding my experience with WhyUnified and to request the immediate refund of all funds I invested.On July 11th, 2024, I signed up for the *Amazon + Buy Box membership*, investing a total of ****** in membership fees, along with ***** in inventory. I made this investment based on the promises made by the company including the opportunity to operate a high-performing eCommerce store and earn real profits within your guided system.Unfortunately, after an entire year, I have not sold a single item. Throughout this time, I remained in contact with your support team, constantly following up and raising concerns. However, I received only generic, automated replies with no actionable support or clear explanations. Despite following every step as instructed, I saw no results.I was informed by your policy that if I failed to achieve the promised outcomes after one year, I would be eligible for a refund of both the *membership* and unused inventory. I followed your guidance to cancel the membership at the 12-month **** and waited for the ********* of today, over one month has passed since cancellation, and I have not received a single cent back. Additionally, I no longer have access to their platform or email support, which feels like an intentional block to avoid accountability.This entire experience has been frustrating and disheartening, especially since I invested my savings in good faith, trusting your company's promises. I am not asking for anything beyond what is fair and outlined in your own terms a full refund of the membership and inventory, as no services or returns were received.If I do not receive a response and resolution promptly, I will have no choice but to escalate this matter through formal consumer protection channels and legal action if necessary.
Business Response
Date: 08/19/2025
We are writing to inform you that your request for review under the Why Unified Platform Guarantee is currently undergoing an extended compliance investigation.
As part of our responsibility to uphold the integrity of the Why Unified Platform and ensure consistent standards across our platform, our Compliance and Audit Teams have identified several factors requiring closer examination. These may include unusual account activity, inconsistencies in marketplace data, alignment with our fulfillment and performance protocols, or other operational anomalies. While these indicators do not suggest any definitive outcome, they warrant further review in accordance with our Terms of Service and internal compliance ********************************************* is currently in the process of analyzing both internal records and external data sources relevant to your account. This comprehensive approach helps ensure that each case is reviewed accurately and fairly. Due to the nature of this process, the timeline may vary depending on the complexity of the findings.
To keep you informed, you will receive an invitation within 2472 hours to access our Compliance Dashboard, where you can track the status of your review and receive ongoing updates.

Compliance Questionnaire
As part of the compliance review process, you will have the opportunity to complete a brief questionnaire within your Compliance Dashboard. This questionnaire allows you to provide additional context that may assist our team in better understanding your account activity and addressing any compliance-related questions.
Submitting the questionnaire does not guarantee a specific outcome, but it can help inform our investigation and potentially expedite the review process. Once submitted, your responses will be reviewed alongside internal records and relevant external data.
Customer Answer
Date: 09/03/2025
This is very frustrating. I never got any communication about following up with my complaint. How could I know I had to answer something if I didnt even was notified about it. What they answered doesnt make any sense.

Please reopen my complaint
Initial Complaint
Date:08/07/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 12, 2024 I wired $12,995 to WhyUnified for dropshipping services that would be done on my behalf. Apparently, WhyUnified is published on WhyUnified as the fastest growing e-commerce platform out there. This is not true at all. WhyUnified is a scam and they take people's money and don't do anything on your Amazon Business account. They don't sell any products. I know this because my ****** Seller account always showed as 0 inventory and $0 sales. It was stagnant. Nothing was being done. I think they were funneling my money and using it for purposes other than what they state in the contract. Anyways, I recently requested a cancellation of my account after a year of being active, so they cancelled it on July 14, 2025. However, its almost been a month now and they keep telling me that the compliance team is "reviewing my refund request". This is absurd! Why don't they have a review process in place or timeline for customers so they know how much time to expect it to take for them to review the request. I am very upset at this as this is unprofessional and only shows that they are a phony company not using the funds for the right reasons. I still do not have access to the compliance dashboard where I would know the results of their review. I don't even have any flags on my accounts nor any issues so I am not sure what is taking so long for them to process the refund. My theory is that they need to come up with the funds that they don't have for mutliple customers who have requested refunds already so it's taking them longer than usual. This company should be investigated by the *** for fraud. The customer service is terrible! Of course they have hired people from the *********** to handle the calls. They provide emails to customers that don't even have a functioning inbox. I don't know what else to say. DO NOT INVEST YOUR PRECIOUS MONEY INTO THIS COMPANY'S SERVICE OFFERINGS. IT'S A SCAM!!!Please refund my money immediately, thank you.
Business Response
Date: 08/19/2025
We are writing to inform you that your request for review under the Why Unified Platform Guarantee is currently undergoing an extended compliance investigation.
As part of our responsibility to uphold the integrity of the Why Unified Platform and ensure consistent standards across our platform, our Compliance and Audit Teams have identified several factors requiring closer examination. These may include unusual account activity, inconsistencies in marketplace data, alignment with our fulfillment and performance protocols, or other operational anomalies. While these indicators do not suggest any definitive outcome, they warrant further review in accordance with our Terms of Service and internal compliance ********************************************* is currently in the process of analyzing both internal records and external data sources relevant to your account. This comprehensive approach helps ensure that each case is reviewed accurately and fairly. Due to the nature of this process, the timeline may vary depending on the complexity of the findings.
To keep you informed, you will receive an invitation within 2472 hours to access our Compliance Dashboard, where you can track the status of your review and receive ongoing updates.

Compliance Questionnaire
As part of the compliance review process, you will have the opportunity to complete a brief questionnaire within your Compliance Dashboard. This questionnaire allows you to provide additional context that may assist our team in better understanding your account activity and addressing any compliance-related questions.
Submitting the questionnaire does not guarantee a specific outcome, but it can help inform our investigation and potentially expedite the review process. Once submitted, your responses will be reviewed alongside internal records and relevant external data.
Customer Answer
Date: 08/25/2025

Complaint: 23709187

I am rejecting this response because: It has been a full *********************************************************************************************************************** the letter. They are merely responding to my complaint with the same words to other complainants. They are trying to delay the review as much as they can. If you can see other complaints made by other customers that they did not receive a refund let alone access to the compliance dashboard until after around 3 months. This is very poor customer service and this needs to be taken care of **** unless there will be lawsuit coming their way. Let's try to resolve this amicably so please grant me access to the compliance dashboard immediately and refund me my money right away. Thank you!

Sincerely,

******** *******
Business Response
Date: 09/16/2025
Why Unified Complaint Update

All compliance-related matters, including complaints and reviews, are handled exclusively through our Compliance Dashboard at *************************************.
In line with our commitment to resolving user concerns, ******************** chooses not to address compliance issues on third-party platforms like the Better Business Bureau (BBB). The BBB, a private organization not affiliated with any government entity, operates similarly to a standard review website. Instead, we prioritize our internal Compliance Dashboard to ensure a streamlined and secure process for our clients.

Under the INFORM Consumers Act, we are legally required to securely collect and verify consumer information to protect your data and prevent unauthorized access. This mandates identity verification via our Compliance Dashboard.

Previous unsuccessful login attempts were likely due to incomplete identity verification, a necessary step for account security. To resolve your complaint, please follow these steps:

1. Log in: Visit *************************************
2. Enter Phone Number: Use the phone number tied to your account.
3. Verify Identity: Enter the one-time passcode (OTP) sent to your phone.
4. Resolve Complaint: Access all necessary information to address your issue.

Trouble Logging In? Click the "Trouble Logging In" link on the dashboard to contact our Compliance Support Team for prompt assistance.
Once we have reviewed and addressed your concerns through the dashboard, you may return to the BBB to reflect your experience with the resolution process.

Thank you for your cooperation.
Customer Answer
Date: 09/22/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *******

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Important information

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Why Unified Corp is NOT a BBB Accredited Business.