Complaints

This profile includes complaints for Why Unified Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Why Unified Corp

  601 Cleveland St Ste 160 Clearwater, FL 33755-4103

• 

  Why Unified Corp

  314 S Missouri Ave Clearwater, FL 33756-5805

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/06/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with WhyUnified in Oct 2023 because it promoted itself to be a fully managed eCommerce service with guarantee 100% refund if the store did not perform. I bought an Amazon Prime channel and got duped into getting Amazon Ads for $5,000 that was suppose to increase sales on the channel. I bought and a few days later, waned to cancel it because it wasn't processed anyone and they refused to give a refund which is bizarre. They try to appease me with giving me a Buy Box but I just wanted my $5k back. Over the year the channel did poorly and I paid more in ****** fees then what I got in revenue. I also started to get emails about suspect inventory and WhyUnified promoted itself as having official brand products. I cancelled way ahead the 30 days advance in 2024 and have been getting a run around for over 6 months ago when they actually said that they will processed the refund. They even tried to take another year subscription of service in which I had to call my bank to reverse it because I had cancelled it. Unfortunately, they managed to finessed over $15k. This company is scrupulous. They said that they will process the refund but it is almost a year now of that which is ridiculous. They are quick to take money but don't want to give back want they owe.

  Business Response

  Date: 08/22/2025

  We are writing to inform you that your request for review under the Why Unified Platform Guarantee is currently undergoing an extended compliance investigation.
  As part of our responsibility to uphold the integrity of the Why Unified Platform and ensure consistent standards across our platform, our Compliance and Audit Teams have identified several factors requiring closer examination. These may include unusual account activity, inconsistencies in marketplace data, alignment with our fulfillment and performance protocols, or other operational anomalies. While these indicators do not suggest any definitive outcome, they warrant further review in accordance with our Terms of Service and internal compliance ********************************************* is currently in the process of analyzing both internal records and external data sources relevant to your account. This comprehensive approach helps ensure that each case is reviewed accurately and fairly. Due to the nature of this process, the timeline may vary depending on the complexity of the findings.
  To keep you informed, you will receive an invitation within 2472 hours to access our Compliance Dashboard, where you can track the status of your review and receive ongoing updates.

  
  Compliance Questionnaire
  As part of the compliance review process, you will have the opportunity to complete a brief questionnaire within your Compliance Dashboard. This questionnaire allows you to provide additional context that may assist our team in better understanding your account activity and addressing any compliance-related questions.
  Submitting the questionnaire does not guarantee a specific outcome, but it can help inform our investigation and potentially expedite the review process. Once submitted, your responses will be reviewed alongside internal records and relevant external data.

  Customer Answer

  Date: 08/25/2025

   
  Complaint: 23707078
  
  I am rejecting this response because the business continues to provide the same repetitive statements without
  delivering any meaningful resolution or proof of progress. This response appears to be a delay tactic. I have complied with all requests and provided the necessary information, yet there is still no timeline, no resolution, and no actionable steps communicated beyond generic responses and it has been almost a year after cancellation. It was also fraudulent for Why Unified to try to take another subscription payment of almost $9800 when I clearly cancelled this service. I am glad I caught it and had my bank had reversed it. This lack of transparency and accountability is unacceptable, and I am requesting an immediate and definitive resolution to this matter.
  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 09/16/2025

  Why Unified Complaint Update
  
  All compliance-related matters, including complaints and reviews, are handled exclusively through our Compliance Dashboard at *************************************.
  In line with our commitment to resolving user concerns, ******************** chooses not to address compliance issues on third-party platforms like the Better Business Bureau (BBB). The BBB, a private organization not affiliated with any government entity, operates similarly to a standard review website. Instead, we prioritize our internal Compliance Dashboard to ensure a streamlined and secure process for our clients.
  
  Under the INFORM Consumers Act, we are legally required to securely collect and verify consumer information to protect your data and prevent unauthorized access. This mandates identity verification via our Compliance Dashboard.
  
  Previous unsuccessful login attempts were likely due to incomplete identity verification, a necessary step for account security. To resolve your complaint, please follow these steps:
  
  1. Log in: Visit *************************************
  2. Enter Phone Number: Use the phone number tied to your account.
  3. Verify Identity: Enter the one-time passcode (OTP) sent to your phone.
  4. Resolve Complaint: Access all necessary information to address your issue.
  
  Trouble Logging In? Click the "Trouble Logging In" link on the dashboard to contact our Compliance Support Team for prompt assistance.
  Once we have reviewed and addressed your concerns through the dashboard, you may return to the BBB to reflect your experience with the resolution process.
  
  Thank you for your cooperation.

  Customer Answer

  Date: 09/23/2025

   
  Complaint: 23707078
  
  I am rejecting this response because I did go through the compliance as asked and there are still hurdles they want me to jump over. I have been asking for this refund since Oct 2024. I have never even heard of this compliance site until last week. This seems like another stalling tactic. I'm just asking for the refund that WhyUnified said themselves they will process between 3-10 business, but could take up to 30 business days, days. That was on Dec 28, 2024. 
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:08/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw this ad on ********. March 7th I put ****** into the business. The agreements is that I would get paid ****** a year. Nothing! I got everything I needed from putting the bank account together to paying and processing and getting a business which also came out of my pocket. ****** to be exact. The very last correspondence that I got was verbal. They told me they would be sending me information on how change the information so that I can get paid that was a month ago. I already filled out information trying to cancel. Again nothing! I emailed all of the key players still nothing. My bank cannot go back to give me a refund. I want to ***** and get my money back within a week! I no longer want the service seeing as though the contract was breeched. Please give me a full refund or i will take you to small claims court.

  Business Response

  Date: 08/22/2025

  We are currently in the process of reviewing your complaint. Once our review is complete, we will provide you with an update on our findings and any next steps. We appreciate your patience during this time.
  

• Initial Complaint

  Date:07/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Why Unified in February 2024. I paid a subscription fee of $10,995 and inventory credits of $5,000. I was promised that annual 12 month sales of my Amazon store would achieve $104,000 or I would be given a full ********* the 12 month term progressed it became increasingly obvious that Why Unified was not going to come remotely close to achieving their business projections for my store. As late as Oct 2024 I spoke to them and questioned how I was going to achieve $105,000 by February. They assured me that it would happen. I filed for a refund before my annual subscription expired. In March 2025 they requested my bank information for processing a refund. I complied. I have called them about 7 or 8 times in the lsdt 4 months and never can get any concrete information on my refund status. There is only one number to call and they claim they have nothing to do with the billing department and there is no contact information for the billing department. They can only say that my refund is under review. About three weeks ago when I called they said that I would be getting a link from their compliance department in ***** hours where I could track the status of refund. They even said there may be a contact phone or e-mail. To date I have not received that. It is obvious as of this writing that Why Unified has no intent in refunding me my money. I am requesting that this company be investigated and prosecuted as it is clear they are fraudulent. I am requesting that I be issued a full refund for the money they stole from me. Thank you.

  Business Response

  Date: 08/01/2025

  We are writing to inform you that your request for review under the Why Unified Platform Guarantee is currently undergoing an extended compliance investigation.
  As part of our responsibility to uphold the integrity of the Why Unified Platform and ensure consistent standards across our platform, our Compliance and Audit Teams have identified several factors requiring closer examination. These may include unusual account activity, inconsistencies in marketplace data, alignment with our fulfillment and performance protocols, or other operational anomalies. While these indicators do not suggest any definitive outcome, they warrant further review in accordance with our Terms of Service and internal compliance policies.
  
  Review Status
  Our team is currently in the process of analyzing both internal records and external data sources relevant to your account. This comprehensive approach helps ensure that each case is reviewed accurately and fairly. Due to the nature of this process, the timeline may vary depending on the complexity of the findings.
  To keep you informed, you will receive an invitation within 2472 hours to access our Compliance Dashboard, where you can track the status of your review and receive ongoing updates.
  
  Compliance Questionnaire
  As part of the compliance review process, you will have the opportunity to complete a brief questionnaire within your Compliance Dashboard. This questionnaire allows you to provide additional context that may assist our team in better understanding your account activity and addressing any compliance-related questions.
  Submitting the questionnaire does not guarantee a specific outcome, but it can help inform our investigation and potentially expedite the review process. Once submitted, your responses will be reviewed alongside internal records and relevant external data.

• Initial Complaint

  Date:07/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2024, I signed up for a one-year subscription with Why Unified. ***** provide products that customers can sell on their Amazon accounts. ******************** promises customers that if their sales projections are not met in one year, the initial subscription fee will be refunded. In October 2024, my ****** account was deactivated because ****** believed my "account or other related accounts operated by you may have been used for deceptive, fraudulent, or illegal activity."I provided ****** with the requested documents to reactivate my account. Crys from ******************** assured me that WhyUnified had provided the necessary documents, including supply chain documents and invoices from suppliers. I also completed an account verification phone call with ******. After their review, my account was still suspended. ****** informed me that to reactivate my account they need: "Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your suppliers supplier, issued within the last 365 days -- If you are not the brand owner, include an authorization letter and a complete set of documentation to prove a valid supply chain."I sent an email to Crys requesting this information be sent, and I received the following reply: "I wanted to assure you that we have complied with ******'s regulations and followed the proper procedures for running an ****** account. Unfortunately, ******'s policies and practices can often be less than seller-friendly, leading to these kinds of issues. Weve escalated your refund request to our team for further review, and someone will reach out as soon as we have more information."For the last four months of my subscription, I did not have an operating Amazon account. I only made approximately a $500 profit, which is less than the $300,000 profit projected by Why Unified. My subscription ended in February 2025, and I still have not received a refund for the subscription fee.

  Business Response

  Date: 08/01/2025

  We are writing to inform you that your request for review under the Why Unified Platform Guarantee is currently undergoing an extended compliance investigation.
  As part of our responsibility to uphold the integrity of the Why Unified Platform and ensure consistent standards across our platform, our Compliance and Audit Teams have identified several factors requiring closer examination. These may include unusual account activity, inconsistencies in marketplace data, alignment with our fulfillment and performance protocols, or other operational anomalies. While these indicators do not suggest any definitive outcome, they warrant further review in accordance with our Terms of Service and internal compliance policies.
  
  Review Status
  Our team is currently in the process of analyzing both internal records and external data sources relevant to your account. This comprehensive approach helps ensure that each case is reviewed accurately and fairly. Due to the nature of this process, the timeline may vary depending on the complexity of the findings.
  To keep you informed, you will receive an invitation within 2472 hours to access our Compliance Dashboard, where you can track the status of your review and receive ongoing updates.
  
  Compliance Questionnaire
  As part of the compliance review process, you will have the opportunity to complete a brief questionnaire within your Compliance Dashboard. This questionnaire allows you to provide additional context that may assist our team in better understanding your account activity and addressing any compliance-related questions.
  Submitting the questionnaire does not guarantee a specific outcome, but it can help inform our investigation and potentially expedite the review process. Once submitted, your responses will be reviewed alongside internal records and relevant external data.

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Why Unified, for engaging in deceptive and potentially fraudulent business practices. I entered into a business agreement with Why Unified on October 2023, transferring a total of $11,246.25 to them for their drop shipping services, which included promises of automated store setup, product sourcing, marketing, and guaranteed sales performance. Summary of Issues:1. Failure to produce any sales within 12 months, despite the company's assurances, my store was not properly set up, and the product listings were either nonexistent or grossly overpriced, leading to zero sales over an extended period. 2.Misrepresentation of Refund Policy: Why Unified advertised a risk-free money-back guarantee if certain sales thresholds were not met. However, upon requesting a refund due to unmet performance metrics, my requests have been ignored or met with vague, boiler plate responses, and no refund has been issued to date, July 2025. 3.Lack of Communication and Support: Attempts to contact customer service and account managers have been largely unsuccessful. Emails go unanswered, and there is no direct phone line to reach a representative.4.Questionable Business Practices: Further research revealed numerous complaints from other customers citing similar experiences, including allegations of fake positive reviews, use of unauthorized endorsements, and threats of legal action against customers who leave negative feedback. I urge to investigate Why Unified for deceptive trade practices and to take appropriate action to prevent further consumer harm. I pray that light is shed on Why Unified's ill practices and helps victims like me obtain back a full refund of our funds, which I was told over 7 months ago, WhyUnified had approved but still supposedly reviewing in order to return it back to me. No insight has been provided about the review process and simply seems like a runaround and refusal to uphold their agreement to return my funds.

  Business Response

  Date: 08/01/2025

  We are writing to inform you that your request for review under the Why Unified Platform Guarantee is currently undergoing an extended compliance investigation.
  As part of our responsibility to uphold the integrity of the Why Unified Platform and ensure consistent standards across our platform, our Compliance and Audit Teams have identified several factors requiring closer examination. These may include unusual account activity, inconsistencies in marketplace data, alignment with our fulfillment and performance protocols, or other operational anomalies. While these indicators do not suggest any definitive outcome, they warrant further review in accordance with our Terms of Service and internal compliance policies.
  
  Review Status
  Our team is currently in the process of analyzing both internal records and external data sources relevant to your account. This comprehensive approach helps ensure that each case is reviewed accurately and fairly. Due to the nature of this process, the timeline may vary depending on the complexity of the findings.
  To keep you informed, you will receive an invitation within 2472 hours to access our Compliance Dashboard, where you can track the status of your review and receive ongoing updates.
  
  Compliance Questionnaire
  As part of the compliance review process, you will have the opportunity to complete a brief questionnaire within your Compliance Dashboard. This questionnaire allows you to provide additional context that may assist our team in better understanding your account activity and addressing any compliance-related questions.
  Submitting the questionnaire does not guarantee a specific outcome, but it can help inform our investigation and potentially expedite the review process. Once submitted, your responses will be reviewed alongside internal records and relevant external data.

• Initial Complaint

  Date:07/21/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April ******* I paid the company WhyUnified $16,000 to run an online store (Amazon) for me. The company sent me a contract with a 100% money back guarantee if the I did not make the amount specified. I made $10.23 in one full year. That does not even cover the amount I had to pay each month to ****** to keep a store open. This company is endoresed by ***** ******* and he touts the no risk money back guarantee and is the main reason I felt comfortable to start "my own business and become an entrepreneur".This is the response I recieve now when I try to contat them via email:Why Unified<************************************************************>?Please Note: This email address is no longer monitored, and replies sent here will not be received. To better assist you, weve recently enhanced our support capabilities as part of a new platform release.If you need assistance with your Why Unified account, please log in to your dashboard at ******************************************** and open a report directly through the platform. Our recently improved support systempart of our latest platform releaseensures your request is routed to the right team for a timely *********** dashboard has been disabled. I am afraid to upload the contract as they have threatend that all agreements would be considered invalid if I disclose any information from WhyUnified. I am able to casll however they just say the company is looking into it and I cannot be transfrerred any further.

  Business Response

  Date: 08/01/2025

  We are writing to inform you that your request for review under the Why Unified Platform Guarantee is currently undergoing an extended compliance investigation.
  As part of our responsibility to uphold the integrity of the Why Unified Platform and ensure consistent standards across our platform, our Compliance and Audit Teams have identified several factors requiring closer examination. These may include unusual account activity, inconsistencies in marketplace data, alignment with our fulfillment and performance protocols, or other operational anomalies. While these indicators do not suggest any definitive outcome, they warrant further review in accordance with our Terms of Service and internal compliance policies.
  
  Review Status
  Our team is currently in the process of analyzing both internal records and external data sources relevant to your account. This comprehensive approach helps ensure that each case is reviewed accurately and fairly. Due to the nature of this process, the timeline may vary depending on the complexity of the findings.
  To keep you informed, you will receive an invitation within 2472 hours to access our Compliance Dashboard, where you can track the status of your review and receive ongoing updates.
  
  Compliance Questionnaire
  As part of the compliance review process, you will have the opportunity to complete a brief questionnaire within your Compliance Dashboard. This questionnaire allows you to provide additional context that may assist our team in better understanding your account activity and addressing any compliance-related questions.
  Submitting the questionnaire does not guarantee a specific outcome, but it can help inform our investigation and potentially expedite the review process. Once submitted, your responses will be reviewed alongside internal records and relevant external data.

  Customer Answer

  Date: 08/11/2025

   
  Complaint: 23626100
  
  I am rejecting this response because: the company said they would send me an invitation to their brand new "compliance dashboard" ( which I am sure is just another form of media to give us the run around) within 24 -72 hours.  It has been at least 168 hours.  Anyhow, they have not sent this invitation out and when I call they company; Oh,they are still "working on the site". This business is as scam company and they took $16,000 from me and I received nothing and I mean nothing in return.    
  
  Sincerely,
  
  ********* *******

  Business Response

  Date: 09/16/2025

  Why Unified Complaint Update
  
  All compliance-related matters, including complaints and reviews, are handled exclusively through our Compliance Dashboard at *************************************.
  In line with our commitment to resolving user concerns, ******************** chooses not to address compliance issues on third-party platforms like the Better Business Bureau (BBB). The BBB, a private organization not affiliated with any government entity, operates similarly to a standard review website. Instead, we prioritize our internal Compliance Dashboard to ensure a streamlined and secure process for our clients.
  
  Under the INFORM Consumers Act, we are legally required to securely collect and verify consumer information to protect your data and prevent unauthorized access. This mandates identity verification via our Compliance Dashboard.
  
  Previous unsuccessful login attempts were likely due to incomplete identity verification, a necessary step for account security. To resolve your complaint, please follow these steps:
  
  1. Log in: Visit *************************************
  2. Enter Phone Number: Use the phone number tied to your account.
  3. Verify Identity: Enter the one-time passcode (OTP) sent to your phone.
  4. Resolve Complaint: Access all necessary information to address your issue.
  
  Trouble Logging In? Click the "Trouble Logging In" link on the dashboard to contact our Compliance Support Team for prompt assistance.
  Once we have reviewed and addressed your concerns through the dashboard, you may return to the BBB to reflect your experience with the resolution process.
  
  Thank you for your cooperation.

  Customer Answer

  Date: 09/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me at this time. 
  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:07/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 14, 2024, my husband and I signed a contract with Why Unified ********************** investing $13,724 for a one-year term and $2,500 in fulfillment credits, totaling $16,224. We were swayed by a video of ***** *******, a trusted figure, seemingly endorsing Why Unified. After checking TrustPilot and the BBB, finding no complaints, we felt confident to invest.Despite following all instructions, our store was stocked with only two itemsziplock bags and toothpastegenerating zero sales over the year. I contacted Why Unified nearly monthly about the lack of sales, and they repeatedly claimed we were "on track" and advancing in their seller ranks. Their guarantee promised a full refund if projected sales werent met by the terms end. Trusting this and the ******* endorsement, we ************ October 2024, I requested cancellation, but Why Unified said we could only stop auto-withdrawals and had to wait until March 14, 2025, to request a refund. I emailed them post-term as instructed but got no reply. A certified letter also went unanswered. Our bank couldnt dispute the charges, as Why Unified likely knows disputes are time-barred after a year.We feel scammed. The $16,224 was hard-earned, and losing it to this apparent fraud is devastating. I later found negative reviews and learned the BBB now rates Why Unified an F. The ******* video was unauthorized, with Why Unifieds related account suspended, proving it wasnt a legitimate endorsement.This has caused significant financial and emotional harm. Im filing this complaint to seek a full refund and warn others about Why Unifieds deceptive practices. I urge the BBB to investigate their false guarantees, unauthorized endorsements, and failure to honor refunds. No one else should suffer this loss. Please help us recover our funds and protect others from this scam.Thank you,**** ***** PS I have plenty of emails verifying what I am saying. If you want me to send them as well I will.

  Business Response

  Date: 07/25/2025

  We are writing to inform you that your request for review under the Why Unified Platform Guarantee is currently undergoing an extended compliance investigation.
  As part of our responsibility to uphold the integrity of the Why Unified Platform and ensure consistent standards across our platform, our Compliance and Audit Teams have identified several factors requiring closer examination. These may include unusual account activity, inconsistencies in marketplace data, alignment with our fulfillment and performance protocols, or other operational anomalies. While these indicators do not suggest any definitive outcome, they warrant further review in accordance with our Terms of Service and internal compliance ***************************************** is currently in the process of analyzing both internal records and external data sources relevant to your account. This comprehensive approach helps ensure that each case is reviewed accurately and fairly. Due to the nature of this process, the timeline may vary depending on the complexity of the findings.
  To keep you informed, you will receive an invitation within 2472 hours to access our Compliance Dashboard, where you can track the status of your review and receive ongoing updates.

  Compliance Questionnaire
  As part of the compliance review process, you will have the opportunity to complete a brief questionnaire within your Compliance Dashboard. This questionnaire allows you to provide additional context that may assist our team in better understanding your account activity and addressing any compliance-related questions.
  Submitting the questionnaire does not guarantee a specific outcome, but it can help inform our investigation and potentially expedite the review process. Once submitted, your responses will be reviewed alongside internal records and relevant external data.

• Initial Complaint

  Date:07/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Why unified is an elaborate scam. In May 2024 I entered into an agreement with them. It cost me roughly $15,000. They promised hands off ****** prime channel that would revenue $104,000 if it did not revenue that stated amount Contractually they would give me my money back.Per the agreement, I had to wait the full year and remain compliant to all their rules. Throughout the year, I routinely checked to make I was in compliance with their team and waited patiently. I saw a total of $270 in sales at the end of the term I canceled and gave notice of the cancellation in appropriate time. was told it would take 14 days to process my refund and there should be no problems. Its now been 100 days And each time I call they can give me no information. I talk to the same five people every time now they are trying to string along about a compliance dashboard where I can handle my refund request personally.This company is a scam. The Attorney General Florida is looking into them and I believe it is a ponzi scheme.

  Business Response

  Date: 07/23/2025

  We are currently in the process of reviewing your recent complaint. Once our review is complete, we will provide you with an update on our findings and any next steps. We appreciate your patience during this time.

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a business agreement with ************************ in good faith based on their advertised claims of providing a guaranteed eCommerce solution with promised sales results. I paid $9,155 upfront for their services, plus an additional $2,500 for product inventory. Despite following their onboarding process and fulfilling all requirements on my end, not a single sale was generated through their system.I made multiple attempts to resolve the issue directly with the company and formally requested a cancellation and full refund in writing. These requests have been ignored. Furthermore, WhyUnified continues to publicly promote the same misleading advertising that influenced my decision to sign up, despite delivering no measurable results.I believe this constitutes false advertising, misrepresentation, and potentially fraudulent business practices. I am filing this complaint in hopes that the BBB can assist in facilitating a resolution, ideally a full refund of $11,655, and to alert other business owners to exercise caution when dealing with WhyUnified.

  Business Response

  Date: 07/24/2025

  We are writing to inform you that your request for review under the Why Unified Platform Guarantee is currently undergoing an extended compliance investigation.
  As part of our responsibility to uphold the integrity of the Why Unified Platform and ensure consistent standards across our platform, our Compliance and Audit Teams have identified several factors requiring closer examination. These may include unusual account activity, inconsistencies in marketplace data, alignment with our fulfillment and performance protocols, or other operational anomalies. While these indicators do not suggest any definitive outcome, they warrant further review in accordance with our Terms of Service and internal compliance ****************************************** is currently in the process of analyzing both internal records and external data sources relevant to your account. This comprehensive approach helps ensure that each case is reviewed accurately and fairly. Due to the nature of this process, the timeline may vary depending on the complexity of the findings.
  To keep you informed, you will receive an invitation within 2472 hours to access our Compliance Dashboard, where you can track the status of your review and receive ongoing updates.
  
  Compliance Questionnaire
  As part of the compliance review process, you will have the opportunity to complete a brief questionnaire within your Compliance Dashboard. This questionnaire allows you to provide additional context that may assist our team in better understanding your account activity and addressing any compliance-related questions.
  Submitting the questionnaire does not guarantee a specific outcome, but it can help inform our investigation and potentially expedite the review process. Once submitted, your responses will be reviewed alongside internal records and relevant external data.
  

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************************************************* promised a refund if they didnt meet sales which they never did.We enter a contract of 1 year and the sales never reach the goal so they should have refunded the money by now.I sent them ***** dollar feb 2024 and they never used the money to buy any merchandise to sell on *******They scammed me of 15k and they still havent refund me the money back they promised to ***** answer on email and no answer at the phone

  Business Response

  Date: 07/24/2025

  We are writing to inform you that your request for review under the Why Unified Platform Guarantee is currently undergoing an extended compliance investigation.
  As part of our responsibility to uphold the integrity of the Why Unified Platform and ensure consistent standards across our platform, our Compliance and Audit Teams have identified several factors requiring closer examination. These may include unusual account activity, inconsistencies in marketplace data, alignment with our fulfillment and performance protocols, or other operational anomalies. While these indicators do not suggest any definitive outcome, they warrant further review in accordance with our Terms of Service and internal compliance ****************************************** is currently in the process of analyzing both internal records and external data sources relevant to your account. This comprehensive approach helps ensure that each case is reviewed accurately and fairly. Due to the nature of this process, the timeline may vary depending on the complexity of the findings.
  To keep you informed, you will receive an invitation within 2472 hours to access our Compliance Dashboard, where you can track the status of your review and receive ongoing updates.
  
  Compliance Questionnaire
  As part of the compliance review process, you will have the opportunity to complete a brief questionnaire within your Compliance Dashboard. This questionnaire allows you to provide additional context that may assist our team in better understanding your account activity and addressing any compliance-related questions.
  Submitting the questionnaire does not guarantee a specific outcome, but it can help inform our investigation and potentially expedite the review process. Once submitted, your responses will be reviewed alongside internal records and relevant external data.
  

  Customer Answer

  Date: 08/01/2025

   
  Complaint: 23570899
  
  I am rejecting this response because:
  

   this company its fraudolent Company,  . Im adding in this communciation and revenue guaranteed contract signed.

  They never refunded us nor they give us any update and its been 7 months already since we requested a refund.

  **** ****** state they will reach out in 72 hours and they never did.

  Sincerely,
  
  ********** ********

  Business Response

  Date: 09/16/2025

  Why Unified Complaint Update
  
  All compliance-related matters, including complaints and reviews, are handled exclusively through our Compliance Dashboard at *************************************.
  In line with our commitment to resolving user concerns, ******************** chooses not to address compliance issues on third-party platforms like the Better Business Bureau (BBB). The BBB, a private organization not affiliated with any government entity, operates similarly to a standard review website. Instead, we prioritize our internal Compliance Dashboard to ensure a streamlined and secure process for our clients.
  
  Under the INFORM Consumers Act, we are legally required to securely collect and verify consumer information to protect your data and prevent unauthorized access. This mandates identity verification via our Compliance Dashboard.
  
  Previous unsuccessful login attempts were likely due to incomplete identity verification, a necessary step for account security. To resolve your complaint, please follow these steps:
  
  1. Log in: Visit *************************************
  2. Enter Phone Number: Use the phone number tied to your account.
  3. Verify Identity: Enter the one-time passcode (OTP) sent to your phone.
  4. Resolve Complaint: Access all necessary information to address your issue.
  
  Trouble Logging In? Click the "Trouble Logging In" link on the dashboard to contact our Compliance Support Team for prompt assistance.
  Once we have reviewed and addressed your concerns through the dashboard, you may return to the BBB to reflect your experience with the resolution process.
  
  Thank you for your cooperation.

  Customer Answer

  Date: 09/17/2025

   
  Complaint: 23570899
  
  I am rejecting this response because:

  Demanding that I retract every negative review, plus the BBB complaint itself after no attempt of resolution ,No communication and no status update of my refund request after 7 months , is wrong, unethical and reeks of fraud. WhyUnified clearly evading accountability. We need a  Refund  of the  $15000 as promise in the guaranteed contract and we will retract the BBB complain and all negative reviews only after receiving the funds in our account .I logged in the web site ********************************************** and recorded all and toke screenshot of everything . If i dont receive my refund in next ******************************************************** state's Attorney General . The Attorney General Confirmed that an investigation of this scam its underway. 
  
  ********** ********