Complaints

This profile includes complaints for Why Unified Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Why Unified Corp

  601 Cleveland St Ste 160 Clearwater, FL 33755-4103

• 

  Why Unified Corp

  314 S Missouri Ave Clearwater, FL 33756-5805

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $9,155 ($7,155 subscription fee and $2,000 fulfillment credit) on April 4, 2024, for their Amazon beauty store service.Why Unified explicitly guaranteed an annual sales revenue of $313,742 and an annual profit of $235,306 for my store. Despite my diligent adherence to all their guidance and recommendations, my store generated less than $2,500 in sales over the one-year contract term. This constitutes a clear and significant breach of the guarantee prominently advertised on their website, which promises a full refund if the guaranteed revenue is not achieved.I submitted my initial refund request on December 7, 2024, seeking cancellation of my subscription and a full refund at the end of the term if the guaranteed sales are not met. On April 24, 2025, I received an email requesting updated banking information for the refund process, which I promptly provided. However, it has now been over two months since that correspondence, and I have received no further updates or ********** recent attempts to ascertain the status of my refund have been met with inconsistent information and continued delays. Last week, I was informed that an email to sign up for a compliance dashboard to monitor my refund process would arrive within ***** hours; this email never materialized. Upon calling again, I was vaguely told the matter would be "expedited," but no specific timeline for the dashboard setup or the refund processing could be provided.This prolonged delay, coupled with the lack of transparency and the failure to honor their explicit guarantee, is unacceptable. I demand an immediate full refund. I expect Why Unified to uphold its commitment to its customers and process my full refund of $9,155 without any further delay. Failure to resolve this matter promptly will compel me to explore all available consumer protection and legal avenues.

  Business Response

  Date: 07/24/2025

  We are writing to inform you that your request for review under the Why Unified Platform Guarantee is currently undergoing an extended compliance investigation.
  As part of our responsibility to uphold the integrity of the Why Unified Platform and ensure consistent standards across our platform, our Compliance and Audit Teams have identified several factors requiring closer examination. These may include unusual account activity, inconsistencies in marketplace data, alignment with our fulfillment and performance protocols, or other operational anomalies. While these indicators do not suggest any definitive outcome, they warrant further review in accordance with our Terms of Service and internal compliance ****************************************** is currently in the process of analyzing both internal records and external data sources relevant to your account. This comprehensive approach helps ensure that each case is reviewed accurately and fairly. Due to the nature of this process, the timeline may vary depending on the complexity of the findings.
  To keep you informed, you will receive an invitation within 2472 hours to access our Compliance Dashboard, where you can track the status of your review and receive ongoing updates.
  
  Compliance Questionnaire
  As part of the compliance review process, you will have the opportunity to complete a brief questionnaire within your Compliance Dashboard. This questionnaire allows you to provide additional context that may assist our team in better understanding your account activity and addressing any compliance-related questions.
  Submitting the questionnaire does not guarantee a specific outcome, but it can help inform our investigation and potentially expedite the review process. Once submitted, your responses will be reviewed alongside internal records and relevant external data.
  

  Customer Answer

  Date: 07/31/2025

   
  Complaint: 23570584
  
  I am rejecting this response because I was informed that I would receive the compliance dashboard invitation within 24 to 72 hours of my initial contact with Why Unified, which occurred over a month ago. To date, I have not received any such invitation email. This delay strongly suggests that Why Unified is intentionally prolonging the process and is in breach of the contractual agreement.
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 09/16/2025

  Why Unified Complaint Update
  
  All compliance-related matters, including complaints and reviews, are handled exclusively through our Compliance Dashboard at *************************************.
  In line with our commitment to resolving user concerns, ******************** chooses not to address compliance issues on third-party platforms like the Better Business Bureau (BBB). The BBB, a private organization not affiliated with any government entity, operates similarly to a standard review website. Instead, we prioritize our internal Compliance Dashboard to ensure a streamlined and secure process for our clients.
  
  Under the INFORM Consumers Act, we are legally required to securely collect and verify consumer information to protect your data and prevent unauthorized access. This mandates identity verification via our Compliance Dashboard.
  
  Previous unsuccessful login attempts were likely due to incomplete identity verification, a necessary step for account security. To resolve your complaint, please follow these steps:
  
  1. Log in: Visit *************************************
  2. Enter Phone Number: Use the phone number tied to your account.
  3. Verify Identity: Enter the one-time passcode (OTP) sent to your phone.
  4. Resolve Complaint: Access all necessary information to address your issue.
  
  Trouble Logging In? Click the "Trouble Logging In" link on the dashboard to contact our Compliance Support Team for prompt assistance.
  Once we have reviewed and addressed your concerns through the dashboard, you may return to the BBB to reflect your experience with the resolution process.
  
  Thank you for your cooperation.

  Customer Answer

  Date: 09/19/2025

   
  Complaint: 23570584
  
  I am rejecting this response because:

  It failed to address my core issue: my request for a full refund as per your money-back guarantee. Instead, it provided a generic, templated explanation and an inaccurate application of the INFORM Consumers Act as a reason for your process. This law is intended for online marketplaces and is not a valid justification for delaying a refund you owe me.
  WhyUnified has had my money for months, and I have requested a refund since April 2025. The company's lack of communication and stalling tactics are unacceptable.
  I hereby formally and unequivocally demand a full refund of the amount I paid for the services.
  Please consider this my final attempt to resolve this matter directly with your company. If I do not receive confirmation that my refund has been processed within 14 business days, I will take the following actions:
  I will escalate my complaint with the ************************ (***), citing your company's deceptive business practices.
  I will file a formal complaint with my state's Attorney General's Office.
  I will pursue all available legal avenues to recover the funds owed to me.
  I expect a clear and decisive response.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:06/26/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If you read one review, let thisbe it. My experiencewas terrible. I'm close to legalaction. I'll keep it short. I signed up becauseof their money back guarantee, that if they don't meet their projectionsI'll get a refund. Well I made $1550 the entireyear and in month 8 my Amazon account was deactivated due to counterfeit goods, and they refused to provide Amazonwiththe documentsthey needed to reinstate the account. Every time I call I get someone in the *************** can do absolutely nothingto help otherthan tell you to wait. They give ***** days for a refund. It's been 6 months with no reply from anyone and now I can'tget in touchwith them because they deleted my account. I'm notone to leave bad reviews but seriously this is a messed up crooked company. I'm only leaving this to try and help others with the headache. I'm out$12K and workingon legal action. DON'T SIGN UP! They are thieves.

  Business Response

  Date: 07/07/2025

  We are writing to inform you that your request for review under the Why Unified Platform Guarantee is currently undergoing an extended compliance investigation.
  As part of our responsibility to uphold the integrity of the Why Unified Platform and ensure consistent standards across our platform, our Compliance and Audit Teams have identified several factors requiring closer examination. These may include unusual account activity, inconsistencies in marketplace data, alignment with our fulfillment and performance protocols, or other operational anomalies. While these indicators do not suggest any definitive outcome, they warrant further review in accordance with our Terms of Service and internal compliance ********************************************* is currently in the process of analyzing both internal records and external data sources relevant to your account. This comprehensive approach helps ensure that each case is reviewed accurately and fairly. Due to the nature of this process, the timeline may vary depending on the complexity of the findings.
  To keep you informed, you will receive an invitation within 2472 hours to access our Compliance Dashboard, where you can track the status of your review and receive ongoing updates.

  
  Compliance Questionnaire
  As part of the compliance review process, you will have the opportunity to complete a brief questionnaire within your Compliance Dashboard. This questionnaire allows you to provide additional context that may assist our team in better understanding your account activity and addressing any compliance-related questions.
  Submitting the questionnaire does not guarantee a specific outcome, but it can help inform our investigation and potentially expedite the review process. Once submitted, your responses will be reviewed alongside internal records and relevant external data.
  

  
  

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2024, I invested $10,995 with WhyUnified to get started with their eCommerce automation services, along with an additional $1,000 for product inventory. Since that time, I have only made a total of $30 in sales through the Amazon channel.Very little inventory was ever sent to ********** around $200 worth based on my estimation. Shipments were inconsistent and typically included just 1015 items at a time, if that. Whenever I expressed concerns, I was repeatedly told that their main focus was on increasing my Amazon seller rank, not on generating immediate profit. This was difficult to accept, as I had already maintained my Amazon seller account for three years with many unrestricted products and a history of consistent and significantly higher profits.Despite remaining patient, my situation worsened when ****** began to question the source of the inventory. I reached out to WhyUnified for proper invoicing (considering I had decided to only sell their products upon joining them), but the invoice they provided was rejected by ******. After four unsuccessful appeal attempts, my ****** account has stayed deactivated from March 2025 until now. Since then, Ive been unable to make any additional sales, and a substantial amount of time and opportunity has been lost.Ive repeatedly inquired about the return of my initial investment and asked for clarification on the process and timeline, but Ive received no response. According to the terms stated in the original contract, if specific goals were not met, a refund would be issued. I have not received a refund and have not been told how to go about receiving one. At this point, I cannot recommend WhyUnified to anyone based on my experience. I sincerely hope this matter can be resolved fairly and timely.

  Business Response

  Date: 07/23/2025

  We are currently in the process of reviewing your complaint. Once our review is complete, we will provide you with an update on our findings and any next steps. We appreciate your patience during this time.

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was baited by ***** ads on ******** and Instagram about this drop shipping company who used such endorsements on their ads, such as ***** *******. I did some research before investing and all I found were positive reviews, now I come to find out that all those reviewers are bots. They advertised on their website and on ******** ads that they had a guarantee of making a certain amount within a 1 year contract, or full refund. It was to be through an Amazon FBA seller account, selling their supposed licensed products such as mainstream coffee beans cosmetics, etc. I understood that I would not make profit immediately, but after a few months of no profits I began to be concerned, they assured me it is a normal process and that when my seller rank reaches a certain level, I would make some profit. I kept my cool and remained patient. As soon as my seller rank reaches the level I would start to see some profits, my ****** account was then suspended for illegal products, the products that whyunified uploaded in my FBA seller account, when I immediately reached out to whyunified customer service they ignored me, when they eventually complied with required documents that they only possessed for ****** investigation, it was too late. I could not restore my *** account, this was about 10 months into my 1 year contract. I was at a dead end with ******. Whyunified then gave me 2 options, to either end the contract or continue my year contract with 2 months left, with a ******* seller account with the same guarantee. I chose the ******* seller option although I had to restart my seller rank. Needless to say I made no money with *******. In total I made less than 5% of guarantee profits over all. Upon closing of my 1 year contract I submitted my request for refund and followed all steps given by whyunified, all they did was ignore, gaslight, and deter me from speaking to management, I have received no refund or response.

  Business Response

  Date: 07/07/2025

  We are writing to inform you that your request for review under the Why Unified Platform Guarantee is currently undergoing an extended compliance investigation.
  As part of our responsibility to uphold the integrity of the Why Unified Platform and ensure consistent standards across our platform, our Compliance and Audit Teams have identified several factors requiring closer examination. These may include unusual account activity, inconsistencies in marketplace data, alignment with our fulfillment and performance protocols, or other operational anomalies. While these indicators do not suggest any definitive outcome, they warrant further review in accordance with our Terms of Service and internal compliance ********************************************* is currently in the process of analyzing both internal records and external data sources relevant to your account. This comprehensive approach helps ensure that each case is reviewed accurately and fairly. Due to the nature of this process, the timeline may vary depending on the complexity of the findings.
  To keep you informed, you will receive an invitation within 2472 hours to access our Compliance Dashboard, where you can track the status of your review and receive ongoing updates.

  
  Compliance Questionnaire
  As part of the compliance review process, you will have the opportunity to complete a brief questionnaire within your Compliance Dashboard. This questionnaire allows you to provide additional context that may assist our team in better understanding your account activity and addressing any compliance-related questions.
  Submitting the questionnaire does not guarantee a specific outcome, but it can help inform our investigation and potentially expedite the review process. Once submitted, your responses will be reviewed alongside internal records and relevant external data.

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23465310
  
  I am rejecting this response because:

  There is not much to investigate, even if there were it has been months since the end of my agreement or 1 year contract with whyunified. It should not take months to understand whyunified's end of the contract has not been fulfilled and that it warrants whyunified to honor their guarantee of a refund. I will not partake in the prolonging games that are being played with copy pasted messages by whyunified. Please provide my refund and I will cease all further communications, reviews etc. 
  
  Sincerely,
  
  *********** **********

  Business Response

  Date: 09/16/2025

  Why Unified Complaint Update
  
  All compliance-related matters, including complaints and reviews, are handled exclusively through our Compliance Dashboard at *************************************.
  In line with our commitment to resolving user concerns, ******************** chooses not to address compliance issues on third-party platforms like the Better Business Bureau (BBB). The BBB, a private organization not affiliated with any government entity, operates similarly to a standard review website. Instead, we prioritize our internal Compliance Dashboard to ensure a streamlined and secure process for our clients.
  
  Under the INFORM Consumers Act, we are legally required to securely collect and verify consumer information to protect your data and prevent unauthorized access. This mandates identity verification via our Compliance Dashboard.
  
  Previous unsuccessful login attempts were likely due to incomplete identity verification, a necessary step for account security. To resolve your complaint, please follow these steps:
  
  Log in: Visit *************************************
  Enter Phone Number: Use the phone number tied to your account.
  Verify Identity: Enter the one-time passcode (OTP) sent to your phone.
  Resolve Complaint: Access all necessary information to address your issue.
  
  Trouble Logging In? Click the "Trouble Logging In" link on the dashboard to contact our Compliance Support Team for prompt assistance.
  
  Once we have reviewed and addressed your concerns through the dashboard, you may return to the BBB to reflect your experience with the resolution process.
  Thank you for your cooperation.

  Customer Answer

  Date: 09/19/2025

   
  Complaint: 23465310
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********** **********

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 19th 2024, I engaged in a business relationship with Why Unified based off of their promise and apparent solid business model. I looked at many companies like them and they seemed solid with quality returns for their partners. I bought in to multiple stores on three different platforms at a cost of around $39,000. Then added $8000 for product for the stores to fund them. The guarantee was a total sales revenue of $386,000 in the first year. I fully vetted the refund policy before I bought in and did so at a much higher level than I was going to based off of this policy. Turns out they did not seem to even try. I sold over that year a total of $600 and some change over all my platforms and was repeatedly told over the months that there should be no reason why the sales will not hit goal revenues. After 9 months I started pressing hard as I had only sold around $400 at this time and was firmly told to not worry as I purchased a Done for You program when I had to keep sending them product violation notices and question why my store did not have product to sell. The fees alone for the platforms were more over the year than the payouts for me. I am extremely disappointed and frustrated and since my plan ended in April of this year I cannot get the company to respond to me about where my guaranteed refund is. I did get one email wanting me to verify my bank account info about two weeks after bot nothing since then. They were saying accounting is on it and yet wont let you speak to accounting or any member of leadership. They actually had the gall to ask me if I wanted to renew for another. $39,000 for another year. I would request someone in the leadership of this company contact me to let me know you have seen my communication (which I have fully saved) and let me know your company is not fraudulent. Seems like this is a consistent pattern with this company based on the experiences logged in the BBB website.

  Business Response

  Date: 07/07/2025

  We are writing to inform you that your request for review under the Why Unified Platform Guarantee is currently undergoing an extended compliance investigation.
  As part of our responsibility to uphold the integrity of the Why Unified Platform and ensure consistent standards across our platform, our Compliance and Audit Teams have identified several factors requiring closer examination. These may include unusual account activity, inconsistencies in marketplace data, alignment with our fulfillment and performance protocols, or other operational anomalies. While these indicators do not suggest any definitive outcome, they warrant further review in accordance with our Terms of Service and internal compliance ********************************************* is currently in the process of analyzing both internal records and external data sources relevant to your account. This comprehensive approach helps ensure that each case is reviewed accurately and fairly. Due to the nature of this process, the timeline may vary depending on the complexity of the findings.
  To keep you informed, you will receive an invitation within 2472 hours to access our Compliance Dashboard, where you can track the status of your review and receive ongoing updates.
  

  Compliance Questionnaire
  As part of the compliance review process, you will have the opportunity to complete a brief questionnaire within your Compliance Dashboard. This questionnaire allows you to provide additional context that may assist our team in better understanding your account activity and addressing any compliance-related questions.
  Submitting the questionnaire does not guarantee a specific outcome, but it can help inform our investigation and potentially expedite the review process. Once submitted, your responses will be reviewed alongside internal records and relevant external data.
  

  
  

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23456392
  
  I am rejecting this response because:  When I saw that the guarantee was not going to be met and they would be asking for an additional plan payment for the next year, I went through the proper channels, filled out the refund request, and then followed up properly asking for status of the refund.  Through the entire lifecycle of my contract with Why Unified, I never tried to influence, change or do anything outside the program guidelines and let them "run" the platform.  I did question often when the store was out of product or not restocked properly and was consistently told in multiple email communications with the team at Why Unified that the guarantee is still valid throughout the year.  The total amount according to my portal that was used for product out of the $8000 I sent to fund was $300.  So at minimum they should have immediately refunded my product costs.  Because I used the plan properly and let them handle the store with their discretion and went through proper channels I feel the full refund is warranted.   I also was never offered a compliance dashboard until Monday the 31st of June and was told I would get it within ***** hours per my phone call which are recorded.   Then when I did not get it I called on Monday the 7th  and was told that I was never offered the portal in their system.  So them telling me that I will get the portal to see where their decisions are in this process is kind of a slap in the face for someone that put $50K worth of trust in my future.  For them touting themselves as the fastest growing company in ******* it's pretty sad that they cannot honor one of their biggest selling points to potential investors and refund as promised in a timely manner. 

  I truly hope they follow through with what they said this time and I do see the portal and the beginnings of a refund soon.  

  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 09/16/2025

  Why Unified Complaint Update
  
  All compliance-related matters, including complaints and reviews, are handled exclusively through our Compliance Dashboard at *************************************.
  In line with our commitment to resolving user concerns, ******************** chooses not to address compliance issues on third-party platforms like the Better Business Bureau (BBB). The BBB, a private organization not affiliated with any government entity, operates similarly to a standard review website. Instead, we prioritize our internal Compliance Dashboard to ensure a streamlined and secure process for our clients.
  
  Under the INFORM Consumers Act, we are legally required to securely collect and verify consumer information to protect your data and prevent unauthorized access. This mandates identity verification via our Compliance Dashboard.
  
  Previous unsuccessful login attempts were likely due to incomplete identity verification, a necessary step for account security. To resolve your complaint, please follow these steps:
  
  Log in: Visit *************************************
  Enter Phone Number: Use the phone number tied to your account.
  Verify Identity: Enter the one-time passcode (OTP) sent to your phone.
  Resolve Complaint: Access all necessary information to address your issue.
  
  Trouble Logging In? Click the "Trouble Logging In" link on the dashboard to contact our Compliance Support Team for prompt assistance.
  
  Once we have reviewed and addressed your concerns through the dashboard, you may return to the BBB to reflect your experience with the resolution process.
  Thank you for your cooperation.

  Customer Answer

  Date: 09/17/2025

   
  Complaint: 23456392
  
  I am rejecting this response because: This is the same response I get when I call the office and ask for this compliance portal to see if I have a refund in progress.  I still do not have a login, but call every 2 weeks to get an update and they tell me that nothing is started yet and ONLY the compliance department can tell me where I am in the process.  So this information would be good as long as I could log in to this portal.  For this reason I feel like they are still delaying and not following through with what they promised when I signed up.  
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up 3/7/24 I paid $12,995.00 for the service and $1000 as a deposit.They promised to meet sales goals or 100% refund The year goal ended on 3/7/25. I am still waiting for my refund. The only thing they say when I inquire is that it is being reviewed, It has been 3 months with no update or anyone that can give me more details or a time frame.Not only did they not meet the sales goals quoted of over $70,000 but ****** shut down the account because of the products they were using were counterfeit."We have taken this measure on your account as we believe that your account or other related accounts operated by you may have been used for deceptive, fraudulent, or illegal activity."I have called several times to try and get any information about the status, and talk to someone but I have been given the run around each time.

  Business Response

  Date: 07/23/2025

  We are currently in the process of reviewing your recent complaint. Once our review is complete, we will provide you with an update on our findings and any next steps. We appreciate your patience during this time.

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint because Why Unified has failed to issue a refund, despite clearly advertising a money-back guarantee.I signed up with Why Unified in February 2024.I canceled my service in January *************************************** February 2025.The total refund due is $14,746.25 ($9,746.25 + $5,000)Since February, I have followed up more than 10 times via email and customer service channels.The only response Ive received repeatedly is that "compliance is reviewing" my refund ********** of today, June 5, 2025, I have not received any reasonable update or the refund.This delay is unreasonable and inconsistent with their advertised guarantee.I am requesting that Why Unified immediately issue the full refund of $14,746.25 as originally promised.

  Business Response

  Date: 07/23/2025

  We are currently in the process of reviewing your recent complaint. Once our review is complete, we will provide you with an update on our findings and any next steps. We appreciate your patience during this time.

  Customer Answer

  Date: 07/29/2025

   
  Complaint: 23429455
  
  I am rejecting this response because I have not received a refund.
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 09/16/2025

  Why Unified Complaint Update
  
  All compliance-related matters, including complaints and reviews, are handled exclusively through our Compliance Dashboard at *************************************.
  In line with our commitment to resolving user concerns, ******************** chooses not to address compliance issues on third-party platforms like the Better Business Bureau (BBB). The BBB, a private organization not affiliated with any government entity, operates similarly to a standard review website. Instead, we prioritize our internal Compliance Dashboard to ensure a streamlined and secure process for our clients.
  
  Under the INFORM Consumers Act, we are legally required to securely collect and verify consumer information to protect your data and prevent unauthorized access. This mandates identity verification via our Compliance Dashboard.
  
  Previous unsuccessful login attempts were likely due to incomplete identity verification, a necessary step for account security. To resolve your complaint, please follow these steps:
  
  1. Log in: Visit *************************************
  2. Enter Phone Number: Use the phone number tied to your account.
  3. Verify Identity: Enter the one-time passcode (OTP) sent to your phone.
  4. Resolve Complaint: Access all necessary information to address your issue.
  
  Trouble Logging In? Click the "Trouble Logging In" link on the dashboard to contact our Compliance Support Team for prompt assistance.
  Once we have reviewed and addressed your concerns through the dashboard, you may return to the BBB to reflect your experience with the resolution process.
  
  Thank you for your cooperation.

  Customer Answer

  Date: 09/17/2025

   
  Complaint: 23429455
  
  I am rejecting this response because I have already tried online portal, emails, support tickets, phone calls, etc.   Please refund the money.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with WhyUnified on February 7, 2024 with ***** ********. I paid $16,796 for my Prime Buy Box and Personal store and $2000 for fund credits for advertising. I was told that if I hadn't made my money back within one year as long as I requested my refund one month prior to my term ending I would receive a full refund, but their projects for me were to make all my money back and $40,000 profit. I didn't make any money instead I actually lost money after my monthly Amazon Seller Fees. I requested my refund on December 31, 2023 at 10:57pm to ensure I didn't miss the 11 month **** and also avoid any other charges. So I waited until after my term was up on February 7, 2025. I called multiple times starting 3 weeks later. I was told that my refund was being reviewed and to not call back. So even though that screamed a red flag. I waited and another 3 weeks went by and nothing. I called again and was told the same thing. Finally on April 4th I got a response from *** saying they's like to share an update that my refund request is ongoing review and that the next step was to update my banking information and that would prepare my account for the next steps should my refund be approved. So I went ahead and did this even though it screamed a red flag and then I responded with some questions about a timeline to receiving my refund. I received zero response. I proceeded to call and talk to people like ****** and ******* just to mention a few and they told me they would send an email to escalate my questions and my review. Then on May 1 after sending emails every week with zero response I received an email from *** saying that my refunded was being processed and actively handled and I would be provided an update as soon as it was completed. A week goes by nothing so I reached out again and talked to ******** ******* and *******, I asked to talk to their manager and they told me they had to send an email. So still today June 3, 2025 NO REFUND NO CALL BACK NO EMAIL.

  Business Response

  Date: 07/23/2025

  We are currently in the process of reviewing your recent complaint. Once our review is complete, we will provide you with an update on our findings and any next steps. We appreciate your patience during this time.

  Customer Answer

  Date: 07/29/2025

   
  Complaint: 23415775
  
  I am rejecting this response because I am still not getting any updates and I haven't received my refund.  I requested my refund 7 months ago and as of February the review should have started. I have called many many times and emailed and there has been zero communication. I have been told it is being escalated for months which it hasn't been. No one from the company will respond back to me and when I call I get the same run around and am told I can't speak with billing or management. This should have been resolved a long time ago. 
  
  Sincerely,
  
  **** *******

  Business Response

  Date: 09/16/2025

  Why Unified Complaint Update
  
  All compliance-related matters, including complaints and reviews, are handled exclusively through our Compliance Dashboard at *************************************.
  In line with our commitment to resolving user concerns, ******************** chooses not to address compliance issues on third-party platforms like the Better Business Bureau (BBB). The BBB, a private organization not affiliated with any government entity, operates similarly to a standard review website. Instead, we prioritize our internal Compliance Dashboard to ensure a streamlined and secure process for our clients.
  
  Under the INFORM Consumers Act, we are legally required to securely collect and verify consumer information to protect your data and prevent unauthorized access. This mandates identity verification via our Compliance Dashboard.
  
  Previous unsuccessful login attempts were likely due to incomplete identity verification, a necessary step for account security. To resolve your complaint, please follow these steps:
  
  1. Log in: Visit *************************************
  2. Enter Phone Number: Use the phone number tied to your account.
  3. Verify Identity: Enter the one-time passcode (OTP) sent to your phone.
  4. Resolve Complaint: Access all necessary information to address your issue.
  
  Trouble Logging In? Click the "Trouble Logging In" link on the dashboard to contact our Compliance Support Team for prompt assistance.
  Once we have reviewed and addressed your concerns through the dashboard, you may return to the BBB to reflect your experience with the resolution process.
  
  Thank you for your cooperation.

  Customer Answer

  Date: 09/22/2025

   
  Complaint: 23415775
  
  I am rejecting this response because: there was no compliance dashboard until Friday September 19. That is 7 months since I put my request in for my refund. On April 9th I was asked for my bank information to expedite the review and then on May 1st I was told that they are processing my refund and would update me as soon as it was completed???? I also was told I would receive an email with an invitation for this dashboard and I never received it. The dashboard adoes me for my bank details again.  Also I am not able to contact support through this dashboard as the subject line doesn't work and I wa told all emails that I use to be able to contact I no longer could. When I called I was told try again in 5-10 minutes. Still doesn't work and today is 4 days later so still no information on my refund. It just says Review on Seller Inactivity. What does this mean your company was supposed to be in charge of everything? Also says business escalation? What does this mean? 
  

  Even when I called I was told it shouldn't have taken this long. I am so incredibly disappointed in the customer service from your company.  Please resolve this issue immediately. 

  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 9, 2024, I signed a service agreement (Order #*****) with Why Unified Corp and paid $16,796.00 for an annual subscription to sell branded items on ******, based on their explicit guarantee that their services would generate $10,000 in monthly ****** sales. At their direction, I set up a general store with Amazon Prime and Buy Box access.Despite their promises, my total sales over the entire year were only $603. When I asked about the lack of results, I was told my seller ranking would improve over time, but it never ****** Jun 2024, I paid an additional $4,000 for ****** ads, which I later found out were not running for at least three months. WhyUnified never informed me of this failure. This clearly shows their incompetence. When I requested a refund under their money-back guarantee, I was told my request was "under review" and advised not to follow up. This stalling tactic appears designed to avoid refunding ****************************** has not honoured its commitments or refund policies and has failed to deliver the services I paid for. I am requesting a full refund of $20,796.00 and have also filed complaints with the *** and Florida Attorney General.This was an annual subscription running from February 2024 to February 2025, which included a money-back guarantee if the promised sales targets were not met. I initially refrained from filing a complaint, believing WhyUnified would honour their guarantee. Since they have failed to do so, I am now submitting this complaint.

  Business Response

  Date: 07/23/2025

  We are currently in the process of reviewing your recent complaint. Once our review is complete, we will provide you with an update on our findings and any next steps. We appreciate your patience during this time.

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Why Unified has failed to provide the branded product listing and marketing service they sold me. It has now been 6 months into the 1 year contract and I have not had an active product for sale for 5 months of the last 6 months. Obviously, I have not seen any sales, but that is less important to me than not even having a active product to sell. I have reached out countless times and am told my product listing is undergoing "quality checks", but nothing is done to get the listing active. Occasionally, they will replace the product on my account (also not actively listed for sale). I have asked for a refund (not due to lack of sales, but due to having had no services provided as outlined in the contract). I am told I have to wait until the contract period is over. But I was to receive 12 months of service and have already been scammed out of 5 months. I want a refund for the marketing and "product" that I never had access to.

  Business Response

  Date: 06/04/2025

  Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience youve experienced.

  A member of our management team will be reaching out to you directly today to discuss your concerns in more detail. We are currently reviewing your account and are committed to thoroughly investigating the issues youve raisedparticularly the status of your seller account and the challenges youve encountered with activating products.

  It appears that there may be an account restriction preventing your products from being published, and resolving that will be a priority. Thanks for your patience while we work on getting this resolved for you.

  Customer Answer

  Date: 08/21/2025

  This is my second BBB complaint against Why Unified. In my first complaint, I described how the "sales channel with branded product" I purchased from them in November 2024 still did not have an active product listing 7 months later. I also detailed how it was impossible to get anywhere with the "growth team", and how I was not provided with a functional Why Unified dashboard to interact with my account as they had advertised. I finally received a call from someone in "compliance" after my first BBB complaint. This person made many promises, including that I would have an active product listing and begin to see sales within a few weeks. That was over 3 months ago. I did have an active product listed, but no fulfillment (inventory) so no sales. After numerous attempts to contact the company, I was told that having no sales was my fault due to having purchased only $1000 worth of inventory (their minimum amount). I was promised that increasing my inventory credit to $2000 would allow for a bulk shipment which ****** now required. I sent the additional $1000 and was told product would be fulfilled within 10 days. It is now 3 weeks later. I have contacted Why Unified again only to be told that the product was never fulfilled due to "back end compliance issues" and that there was no time frame that could be given to me as to when that product would be available. I am extremely disappointed and disgusted with Why Unified for not fulfilling the contract we both signed last year, and for repeatedly coming up with different stories as to why they have not provided the services I purchased. As a side note, Why Unified advertises a new and improved dashboard but it still does not function properly, and so the company still provides no "real time updates on your account" as was promised way back in November of 2024 when I signed on.

  Business Response

  Date: 09/16/2025

  Why Unified Complaint Update
  
  All compliance-related matters, including complaints and reviews, are handled exclusively through our Compliance Dashboard at *************************************.
  In line with our commitment to resolving user concerns, ******************** chooses not to address compliance issues on third-party platforms like the Better Business Bureau (BBB). The BBB, a private organization not affiliated with any government entity, operates similarly to a standard review website. Instead, we prioritize our internal Compliance Dashboard to ensure a streamlined and secure process for our clients.
  
  Under the INFORM Consumers Act, we are legally required to securely collect and verify consumer information to protect your data and prevent unauthorized access. This mandates identity verification via our Compliance Dashboard.
  
  Previous unsuccessful login attempts were likely due to incomplete identity verification, a necessary step for account security. To resolve your complaint, please follow these steps:
  
  1. Log in: Visit *************************************
  2. Enter Phone Number: Use the phone number tied to your account.
  3. Verify Identity: Enter the one-time passcode (OTP) sent to your phone.
  4. Resolve Complaint: Access all necessary information to address your issue.
  
  Trouble Logging In? Click the "Trouble Logging In" link on the dashboard to contact our Compliance Support Team for prompt assistance.
  Once we have reviewed and addressed your concerns through the dashboard, you may return to the BBB to reflect your experience with the resolution process.
  
  Thank you for your cooperation.

  Customer Answer

  Date: 09/17/2025

   
  Complaint: 23365829
  
  I am rejecting this response because the business did not contact me to resolve the complaint or resolved the issues that contributed to the complaint. 
  
  Sincerely,
  
  ****** *****