Complaints

This profile includes complaints for Why Unified Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Why Unified Corp

  601 Cleveland St Ste 160 Clearwater, FL 33755-4103

• 

  Why Unified Corp

  314 S Missouri Ave Clearwater, FL 33756-5805

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Why Unified a year ago, enticed by their promise to set up an Amazon store that could generate upwards of $100K per year. With the contract ending in November, I've made less than $300a ***** contrast to what was assured.Every time I reach out to their customer service for assistance, I'm met with scripted responses that offer no real help or solutions. It's frustrating to feel like my concerns are not being genuinely addressed.After researching online, I've found numerous complaints from others who have had similar experiences with Why Unified. Many mention unfulfilled promises and inadequate support, which seems to be a recurring issue.I feel misled and deeply disappointed by the lack of transparency and results. I believe it's important for potential customers to be aware of these issues before considering their services.

  Business Response

  Date: 02/12/2025

  Your refund was flagged by our compliance and audit team for an extended review. After a thorough secondary review, we have determined that your refund request qualifies for approval under the Why Unified Platform Guarantee. While certain factors flagged during the audit process warranted additional review, we have opted to approve your refund in this case, which has now been fully processed; we're enclosing a confirmation which is expected to reflect on your selected bank within 3-7 business days, depending on your banks' policies.

• Initial Complaint

  Date:09/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered into an agreement with company on August 6, 2024. The original price for a 1 year term was $22,150.00. The company, as an inducement to sign the agreement, discounted that contract amount to $13,290.00. The company actually withdrew $22,150.00 from my bank account and created an overdraft.They would not deduct the $13,290.00 from the $22,150.00 and either refund the balance or let me use the rest for inventory credits.I have sent numerous emails being completely clear on the matter and called at least 20 times. All they always say is "your refund is in the que". Other Why Unified employees say they will escalate the issue to appease me while I am on the phone.I have been nothing but professional with them while communicating via email or phone call.What company takes three (3) weeks to issue a refund? I was really hoping to be their biggest and best customer, but now, having to resort to a ******************** compliant, I cannot trust them. Just refund my money please.

  Business Response

  Date: 09/06/2024

  We can confirm that the reason for your refund was due to a promotional code not being applied during checkout. However, your complaint suggests that the charge was withdrawn in error, which is inaccurate.

  Please note that it is standard procedure to wait for the funds to clear before issuing a refund, which can take up to 7-10 business days, depending on your bank. As per the attached screenshot, we issued a full refund on September 6th after the payment cleared. You should see the refund in your account within 3-7 business days, based on your bank's policies.

  Customer Answer

  Date: 09/06/2024

   
  Complaint: 22220496
  
  I am rejecting this response because:
  
  I have sent many, many emails requesting the refund. I have made calls 3 to 5 times weekly. The representatives began discussing the refund on August 6th, 2024. I have made numerous phone calls (all of which are recorded) asking why it is taking so long. All they could say is "we have escalated your case" and another phrase they used almost every time I spoke to them was "your refund is in the que". The fact that they are now initiating the refund, is a result of my persistent request, and the complaint filed with the BBB. I told them if they did not have my refund completed by today, I would file a compliant with my states ************************ ("AGO"). Today is that day, and now i have a notice from the BBB and an email from Why Unified indicating my refund is being processed.
  
  Initiating a refund via ACH only takes *********************************************** the receivers account. Some ACH's or wires can be reflected the same day. If the funds are not back into my account, in a reasonable time, I will still be filing my complaint with the ***********. I will be patient though and give it time to clear.

  I do not know what some people would have done if they had the same thing happen to them and weren't as persistent as I. The BBB was instrumental, in my opinion, in helping me resolve this problem. I would steer clear of Why Unified. This is actually a great name "Why Unified?" Let me give you the reasons not!
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:06/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/3/2023 I bank transferred $9155.00 to Why Unified to manage my Amazon Seller account. My ****** account is an established account since 2016 with a proven sales record from the past. They promised to upload 3 to 5 gated items to my online store, but so far to date, only one item has been added. I was promised sales with in two weeks and to date have not sold one item. I have been requesting a refund of my money since February and keep getting told they are reviewing everything. When I requested they produce a signed agreement between myself and them, as I did not recall signing one, they could not produce it. Instead I received an email on May 6, 2024 requesting I electronically sign an agreement. I refused to sign the agreement and have continued to request a full refund of my initial investment. The fact that they cannot produce a signed agreement proves I have no such agreement to do business with this company. I continue to get generic responses that they are reviewing my refund request and will give me an update but to date I still have no update. When I ask to speak to billing I am told they have no direct number, when I ask to talk to a manager I am told they have no number to transfer me to. They have not delivered on any promise they've made, including the guarantee that they will refund your money if you do not agree with their business plan proposal.

  Business Response

  Date: 06/06/2024

  We've reviewed your Why Unified sales channels and noted that your subscription is based on a 1-year term. We're enclosing your signed Service Agreement which is always available to be viewed and downloaded in your Why Unified account.
  
  We understand your concern about the number of products listed on your sales channel. However, the number of products is determined by your ranking, which incorporates over 100 factors. It's important to note that the number of products does not dictate sales volume; a single product can generate more sales than 100+ products.
  
  Your desire for quicker progress is also understood, but each seller follows a unique path guided by our proprietary ranking process, which incorporates over 100 factors to mature their seller account. Our ranking model performs actions only when your seller account reaches the appropriate threshold. This gradual approach is designed to protect your seller account and is part of our proven model used by thousands of sellers.
  
  We encourage you to log in to the Why Unified platform to track your real-time performance. This feature provides clear expectations for now and the future with tools like real-time predictions. Its important to remember that current performance is not indicative of future performance. Some sellers may see better results earlier, but this does not mean other sellers won't achieve similar success later. Please do not be discouraged by comparing your performance to others.
  
  While we would love to dive into the specifics of your account, we cannot do so in a public forum due to our obligation to protect the intellectual property behind the Why Unified platform. We would encourage you to reach out to the Why Unified support team by visiting *******************************************
  
  Upon reviewing your conversation history with our support team, we see that we have shared the expectations and forecasts for your sales channels, which align with your marketing plan.
  
  In the event that Why Unified forecasts are not met at the end of your term, you will be eligible for a full refund, subject to the terms of your specific agreement.
  

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 21801251
  
  I have been emailed and told that I have been approved for a refund from this companies moneyback guarantee, however they have not provided the refund and my services ended with them in October 2024. I have been contacting them weekly about the expected refund, provided them with my banking information for ACH deposit of expected refund and they continue to tell me that I am in the queue for processing, but will not provide a timeline. I want my refund immediately. I should be receiving a refund of $9655.00.

  Business Response

  Date: 02/12/2025

  Your refund was flagged by our compliance and audit team for an extended review. After a thorough secondary review, we have determined that your refund request qualifies for approval under the Why Unified Platform Guarantee. While certain factors flagged during the audit process warranted additional review, we have opted to approve your refund in this case, which has now been fully processed; we're enclosing a confirmation which is expected to reflect on your selected bank within 3-7 business days, depending on your banks' policies.

  Business Response

  Date: 02/25/2025

  Our records indicate that your refund was dispersed to your preferred bank account on February 12, 2025 as per the confirmation we shared prior, and are also sharing in this message. Please reference your bank statement and/or contact your bank to locate the transaction in question.

  Customer Answer

  Date: 02/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Calla Gruss

• Initial Complaint

  Date:05/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a yearly subscription to Why Unified Corp. to manage and keep inventory in my Amazon retail store. I have repeatedly complained to Why Unified Corp. because I have purchased thousands of dollars worth of fulfillment credits, i.e. inventory credits, for Why Unified Corp. to keep inventory in my Amazon store. Despite taking my money, including over $10,000 for two yearly subscription to manage my online store and approximately in inventory fulfillment credits, Why Unified Corp. has left me without any inventory that I purchased fulfillment credits for over approximately two weeks now. Its clearly a scam, and Why Unified Corp. is taking my money without delivering the services and inventory it promised. It uses an overseas customer service center, and its call representatives just read canned answers from a script to justify why the company is stealing my money and not delivering services and inventory that I paid for. Please do something to make these scam artists repay me and anyone else to whom theyve done this. What Why Unified Corp. is doing is wrong.

  Business Response

  Date: 06/06/2024

  We've reviewed your Why Unified sales channels and noted that your subscription is based on a 1-year term.

  Your desire for quicker progress is also understood, but each seller follows a unique path guided by our proprietary ranking process, which incorporates over 100 factors to mature their seller account. Our ranking model performs actions only when your seller account reaches the appropriate threshold. This gradual approach is designed to protect your seller account and is part of our proven model used by thousands of sellers.

  We encourage you to log in to the Why Unified platform to track your real-time performance. This feature provides clear expectations for now and the future with tools like real-time predictions. Its important to remember that current performance is not indicative of future performance. Some sellers may see better results earlier, but this does not mean other sellers won't achieve similar success later. Please do not be discouraged by comparing your performance to others.
  
  While we would love to dive into the specifics of your account, we cannot do so in a public forum due to our obligation to protect the intellectual property behind the Why Unified platform. Upon reviewing your conversation history with our support team, we see that we have shared the expectations and forecasts for your sales channels, which align with your marketing plan.

  In the event that Why Unified forecasts are not met at the end of your term, you will be eligible for a full refund, subject to the terms of your specific agreement.
  
  We do not believe that your complaint accurately reflects your experience with our platform. While we understand that your sentiment is negative at this time, we believe that as more time passes and your seller account matures, your reflection on the process will become more positive.

• Initial Complaint

  Date:12/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shame on Mr. ********* for endorsing this company. Its obviously just a marketing trick to gain popularity as one of the fastest growing companies. Please dont mistake fast growing for an effective and efficient company. I purchased on August 8, 2023, a so called guarantee to have the store up in 2 weeks. Also there was a no risk guarantee that if you did not get your investment back, they guaranteed to refund it back. After purchasing there was sketchy communication, a lot of random emails from different people, and you cant figure out what is going on. Finally 2 months later my store got up. Because I had only bought the 3 month plan I expressed my concern. They assured me they would extend my contract 3 months because of the delay. In a few weeks my store was cancelled because my 3 months were up. Ive been getting the run around regarding their guarantee of getting your money back if the store did not make the money back.This has been a big disappointment. Why Unified is making false guarantees and not delivering on them. I want my full refund of $3249 fee plus $500 given for products for a total of $3749.When you call, if you can get through, they say the matter has to be escalated. Ive been patient and now just want my full refund per their guarantee.

  Business Response

  Date: 06/06/2024

  We are sorry to hear that your sales channels did not reach the forecasts provided by the Why Unified platform. As the first AI data-driven sales platform, we are deeply committed to continuously improving our models. Over 100 factors influence why a seller account might not meet the predictions given by our platform. While these factors vary for each seller account, we acknowledge that in this specific instance, the insights from the Why Unified platform were insufficient. Rest assured, we will thoroughly investigate this matter and use this case to enhance the forecasting capabilities of our platform.
  
  After a review of your account, our records indicate that you were issued a refund on 1/5/2024. We're enclosing a confirmation screenshot for you to reference.

  For further support regarding this matter, please contact our support team by visiting *******************************************