Complaints

This profile includes complaints for Why Unified Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Why Unified Corp

  601 Cleveland St Ste 160 Clearwater, FL 33755-4103

• 

  Why Unified Corp

  314 S Missouri Ave Clearwater, FL 33756-5805

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 9th, 2023 I went into contract with Why Unified to build me an e-commerce store and help me sell branded items on ****** with my ****** account. I paid them $12995.00 for their Prime Annual Subscription. I also signed a Non Disclosure Agreement, received a marketing plan and signed a refund guarantee. Within the Why Unified Refund Guarantee document I received a Revenue Guarantee that states I will earn the projected annual revenue for my store as stated in the Marketing Plan I also received. The guarantee was conditional upon my adherence to the recommendations. Included in the guarantee was an inventory guarantee that states I will receive a refund for the value of the unsold inventory. The revenue guarantee assured me if my store did not reach projections by the end of the billing term, I would be entitled to a full refund of the initial store and sales channel subscription. The company did not meet sales and revenue goals and fell well short of the projected revenue. I followed their protocol and asked for a refund within 30 days of my contract end date. I have been told my refund is approved and is in the queue for delivery to my bank account since Nov. 19th of 2024. Every time I reach out to them I get the same basic message that the refund is in the final stages. It is now Jan. 23rd and Ive wanted over 60 days for the refund to be completed. On Dec. 16th, I was told I must wait on another email to send my ******** details. On Dec. 20th, I was told they are currently processing my refund and update my bank account info via a link which I did complete. I have called every week and on Jan. 20th I was told the refund is now in its final processing stage, yet again. Circumstances have left me in desperate need of this refund. I hope someone can please see this and help me. The guarantee has been signed by your company, please provide the *********** and refund my inventory credits.

  Business Response

  Date: 02/12/2025

  Your refund was flagged by our compliance and audit team for an extended review due to potential violations of the Platform Guarantee. After a thorough secondary review, we have determined that your refund request qualifies for approval under the Why Unified Platform Guarantee. While certain factors flagged during the audit process warranted additional review, we have opted to approve your refund in this case, which has now been fully processed; we're enclosing a confirmation which is expected to reflect on your selected bank within 3-7 business days, depending on your banks' policies.

• Initial Complaint

  Date:12/21/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Why Unified in January 2024. I paid them $25k to open a store on their drop shipping platform. They sent sales projections, and their money back guarantee says that if you do not hit the projections in the first year you will get a 100% refund. It has now been 12 months and I have not made a single sale. When I call Why Unified, they refuse to allow me to speak to a manager or to their refunds ***** Instead they just send back boilerplate email responses that mean nothing. I have read online that many people are having the same experience. This company was heavily promoted on ******** by ***** ******* back in late 2023, and the money back guarantee was very prominent in their marketing. Unfortunately, I feel I have been scammed.

  Business Response

  Date: 02/14/2025

  Your account has been flagged by for review. Our team has already communicated this matter to you and will provide an update as soon as the review is complete. For further questions, please contact our support team at *******************************************

  Customer Answer

  Date: 03/06/2025

   
  Complaint: 22717420
  
  
  
  Where is it?  We are now two months since the end of our contract.  Never sold a single product 
  
  
  

  Business Response

  Date: 05/19/2025

  We want to let you know that your request is currently going through a compliance reviewa routine part of our process to ensure everything on our platform runs smoothly and aligns with marketplace standards. This review was triggered by a few signals, such as unusual activity patterns or data that needs a second look. While this doesnt mean anything is wrong, it does require us to take a closer look before moving forward. To keep things transparent, weve attached a document that provides more context about the review. Youll also receive access to our Compliance Dashboard within 2472 hours, where you can stay updated, track progress, and connect with our team if needed. We truly appreciate your patience while we work through this request.
  
  

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid this company of Why Unified $12,995 plus $5,000 last November to manage an Amazon store on my behalf. I was assured at that time that if I was not satisfied, that I was entitled to a full refund. in October (11 months later), I was kicked off of Amazon seller platform (managed solely by this company staff) for selling counterfeit items. After Why Unified staff couldn't satisfy Amazon and my store was deactivated, I was promised by several members of their staff on the phone as well as in writing in many emails that I would be getting a full refund for both charges last year since I only earned $71.28 in revenue from it and also paid an additional monthly fee to ****** for $39.95 to host my Amazon store managed solely by Why Unified staff members. After 2 months of continually getting the run-around by Why Unified staff and they won't let me speak to any managers or the billing department, I am ready to take this to my lawyer to serve Why Unified with a lawsuit and report this company as fraud to the ***. My husband is a prominent media personality and can help me spread the word on the fraud this company has caused me. Why Unified Corp. needs to do the proper and right thing and get your billing department to immediately refund my total of $17,995 or I will be forced to take next steps available to me.

  Business Response

  Date: 02/14/2025

  Your account has been flagged for an extended review. Our team has already communicated this matter to you and will provide an update as soon as the review is complete. For further questions, please contact our support team at *******************************************

  Customer Answer

  Date: 02/16/2025

   
  Complaint: 22709050
  
  I am rejecting this response because: They continually say the same thing that they are "working on my refund".  It has been 4 months since they first told me they would escalate my refund.  They just delay and continue to provide the same response as a way to hang on to my funds that they know they owe to me.  I have retained an attorney who reviewed my case and has sent them a "we are about to sue" letter since my attorney also agrees that they have committed fraud against me.
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 02/21/2025

  Your account was placed under review due to disputed transactions, which caused a delay in processing your refund. This review was necessary to ensure the pending refund was not also disputed. Your refund has now been processed, and you can expect it to reflect on your bank statement within 3-7 business days; we are enclosing a conformation

• Initial Complaint

  Date:11/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started the business relationship with Why Unified on 10/18/23 where we signed off risk free contract where Why Unified has a money back guaranteed clause if store does not perform or meet the sales amount offered in the one year marketing plan.After one year with this company Why unified my store has not done any sales and we claimed our refund as agreed in written in the contract. We have ended the one year contract on 10/18/2024, requested the refund, the team has approved the refund but after almost a month we have not received our money back yet. I have been calling the team always receiving the same vague response, "the billing team is reviewing your refund". No one from management is replying my emails, no one is assisting me with the refund process, no idea if I'm going to receive it, when or how. I'm not receiving any support as they promised in their sales pitch nor any refund.They are promoting their risk free policy everywhere in their documents and website, so I just want to get back what belongs to me, the $12,995 from the Amazon prime plan plus $500 in inventory, being the total amount to be refunded $13,495.I just want to get this sorted out , so please proceed with the refund asap in order to close this claim and part ways.

  Business Response

  Date: 02/12/2025

  Your refund was flagged by our compliance and audit team for an extended review. After a thorough secondary review, we have determined that your refund request qualifies for approval under the Why Unified Platform Guarantee. While certain factors flagged during the audit process warranted additional review, we have opted to approve your refund in this case, which has now been fully processed; we're enclosing a confirmation which is expected to reflect on your selected bank within 3-7 business days, depending on your banks' policies.

• Initial Complaint

  Date:11/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally address my concerns regarding the results of the services provided by your company in relation to my Amazon Prime seller account. When I decided to become a client and paid $11,995 on Sept/24/2024, I did so with the expectation that the promised outcomes would be achieved through the operation of the Amazon Prime seller account, which was initiated on 9/27/23.However, I am disappointed to report that the commitments outlined in the contracts and disclaimers have not been met in any meaningful way. Specifically, the list of personal care products I received, which included approximately 100 items, has seen minimal progress. To date, only two or three items have been listed on the platform, despite the initial payment of $1,500. Additionally, the website *************** that was supposed to support this business venture has never functioned properly, and no sales have been completed through this online channel.I would also like to address the cancellation process. On August 8th, I sent a cancellation message, which was completed and submitted in accordance with the company's guidelines. Since then, I have made three phone calls and sent multiple emails to inquire about the status of my refund. Unfortunately, I have yet to receive a response or any clarification on the matter.This lack of communication, combined with the unmet expectations and unfulfilled commitments, has left me with a very negative impression of your company and its professionalism. I trust you can appreciate the frustration this situation has caused.I kindly request that you provide an update on the status of my refund and any steps being taken to resolve this matter. Your prompt attention to this issue would be greatly appreciated.

  Business Response

  Date: 02/12/2025

  Your refund was flagged by our compliance and audit team for an extended review. After a thorough secondary review, we have determined that your refund request qualifies for approval under the Why Unified Platform Guarantee. While certain factors flagged during the audit process warranted additional review, we have opted to approve your refund in this case, which has now been fully processed; we're enclosing a confirmation which is expected to reflect on your selected bank within 3-7 business days, depending on your banks' policies.

  Customer Answer

  Date: 02/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******* ******

• Initial Complaint

  Date:11/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a service agreement with Why Unified Corp on 1/25/24 and paid them $28,230 plus $5500 to buy inventory. I found them on ******** , they were offering to open, manage and sell products that we choose from their list on ******, ****, *******, Buy box etc .I paid them that amount through direct ACH from my account in ********** I opened the various accounts on ******, **** and ******* via the links that they sent me.Apart from the * bay account , none of the accounts are active now. I have been emailing them for months now to process my refund . As yet they have only refunded me for the ******* account for $5,557.40. They have been giving me a run around asking me to file an appeal with ****** which really makes no sense because they have been holding my funds.I need a Full refund of my investment *****I filed a complaint against with the ****************'s office on Sept 18, 2024.They keep telling me that their accounting **** is handling the Refund but they still have not processed it . I know that they are just holding my funds and dragging their feet while I am paying interest on the money that I borrowed to invest in their ** and was hoping to make money .

  Business Response

  Date: 02/13/2025

  We wanted to provide you with a detailed update regarding your refund request under the Why Unified Platform Guarantee. As part of our review process, your refund was divided into two parts due to additional review being prompted by flagged elements that required further examination to ensure full compliance with our policies. We are pleased to confirm that the initial portion of $22,595.10 was already approved and disbursed on 09/02/24. Additionally, we have completed the review for the remaining portion of $5,564.50, which has also been approved and disbursed. Attached to this email is the confirmation of the refund. We appreciate your patience during this process and are committed to ensuring that all refund requests are handled with transparency and fairness.

• Initial Complaint

  Date:11/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Why Unified dropshipping services a little over 1 year ago on a 1 year contract. I was promised if my sales projections were not met, that I would be eligible to receive refund for the entire service fee and all unused inventory. My contract ended in October, and my sales projections were no where close to being met. I have attempted to call and email their customer service line multiple times and only have been told that my account is in review with the billing department and that someone would reach out regarding my refund. Nobody has reached out and it's been nearly 2 weeks and they are unable to give any timelines. I see many other reviews with customers complaining of the same issues. I am seeking a refund as I was promised right away or I will pursue further legal action.

  Business Response

  Date: 02/12/2025

  Your refund was flagged by our compliance and audit team for an extended review. After a thorough secondary review, we have determined that your refund request qualifies for approval under the Why Unified Platform Guarantee. While certain factors flagged during the audit process warranted additional review, we have opted to approve your refund in this case, which has now been fully processed; we're enclosing a confirmation which is expected to reflect on your selected bank within 3-7 business days, depending on your banks' policies.

  Customer Answer

  Date: 02/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:10/29/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Why Unified all done for you drop shipping company sent an Email on 9/24/2024 with a name of *** attached. Request me to submit my bank account information for a refund. The email stated it would be no longer the 30 days for a refund to be issued. I submitted the information, and no refund has been issued. It is now 10/26/2024. This company needs to be investigated for not been prompted in issued customer their refund after there has been a breach of contract on their end.

  Customer Answer

  Date: 02/12/2025

   
  Complaint: 22485651
  
  I am rejecting this response because:
  
  ******************** continue to use delay tactics to issue my refund. I received an email back in 9/24/2024 stating that a refund was going to be issued due to no services provided. A copy of the email is pasted below. It should have taken only 30 days at most to process a refund Once the form is submitted, your refund will be queued for final processing. This typically can take between 3-10 business days, but could take up to 30 business days, depending on your bank's processing times, reviewal period, and the order received. We strongly recommend verifying the information provided in the form. Incorrect banking details can delay your refund. *** ******************** intercom On 2/11/2025. I received another email requesting additional information which does not state when refund will be issued. Email is posted below 2. *** from ******************** ? *********************** Hi there, **********. Thank you for your patience regarding your cancellation and refund request which I can see is undergoing processing. We wanted to provide a quick updateyour refund is currently undergoing additional review and approval and I wanted to make you aware that it is still undergoing processing. We expect to share another update with you in the next 2-4 business days. Please note that follow-ups will not expedite the processing time, but rest assured that we'll share an update as soon as the review is completed. Additionally, I can see that you're missing one piece of important information in order to get the refund completed, and processed. Please fill out the contract cancellation form below so we can attach it to your account, and finalized your refund. Cancellation Request: ********************************************************** Contract Cancellation Request - New Thank you, and have a great day! ?*** ********************

  Business Response

  Date: 02/12/2025

  We wanted to inform you that your refund request underwent an extended review by our compliance and audit team as part of the Why Unified Platform Guarantee process. During the review, some flagged elements required closer examination to ensure full compliance with our policies. Following a detailed secondary review, we are pleased to confirm that your refund request has been approved. While the initial audit prompted further investigation, we have decided to proceed with granting your refund in this instance. The refund has now been fully processed and is on its way to your designated account. Depending on your banks processing times, you can expect the funds to be reflected within 3-7 business days. We appreciate your understanding throughout this process and remain committed to ensuring transparency and fairness under our Platform Guarantee.

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: Unfulfilled Refund Promise by WhyUnified To Whom It May Concern,I am writing to express my disappointment and concern regarding WhyUnified's failure to honor their refund commitment. Initially, I was hopeful that partnering with WhyUnified would yield positive results. They explicitly assured me that if projected sales weren't generated, they would refund my subscription cost at the end of the year.Regrettably, despite their assurances, I didn't make any sales throughout the year. I don't hold WhyUnified accountable for this outcome, as it's a business risk. However, I do expect them to uphold their promise of a refund, which they consistently reaffirmed throughout our agreement.Despite my repeated emails, WhyUnified has ceased responding, leaving me uncertain about the status of my refund. I urge WhyUnified to demonstrate their commitment to honesty and integrity by fulfilling their promise.I request that WhyUnified:1. Provide a clear explanation for the delay in refund processing.2. Honor their commitment and refund the agreed-upon amount.I hope this complaint prompts WhyUnified to re-establish communication and resolve this matter. Failure to do so will raise significant concerns about their reliability and trustworthiness.I look forward to a prompt resolution and hope WhyUnified proves to be the honest business they claim to be.Subscription Details:- Date of subscription: August 14, 2023 through August ******* - Subscription cost: $8,155 for the plan and $1,500 for inventory - Promised refund conditions: Guarantee 1. "We guarantee you'll earn your store's projected annual revenue or we'll refund your plan at the end of your term." Guarantee 2. "We guarantee you a credit for any unsold inventory at the end of your term. Use it to buy new products or receive it as a refund check."Status: Pending resolution I will update this complaint accordingly based on WhyUnified's response and *************** regards,

  Business Response

  Date: 02/12/2025

  Your refund was flagged by our compliance and audit team for an extended review process. This was necessary to conduct thorough verification with third parties to ensure a fair and unbiased evaluation of the circumstances surrounding the reported violations. After completing this comprehensive secondary review, we have determined that your refund request qualifies for approval under the Why Unified Platform Guarantee. While certain factors flagged during the audit process required additional scrutiny, we have decided to approve your refund in this case. Your refund has now been fully processed, and we are enclosing a confirmation. The funds are expected to reflect in your selected bank account within 3-7 business days, depending on your bank's policies.

• Initial Complaint

  Date:09/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 10th, 2023, I entered in a subscription with Why Unified. Since that day I have had numerous issues with Why Unified's business practices such as customer service and their billing. I entered into a service contract with them for ***************** and ******* channels. My salesperson ***** Daybedeen laid out the points of the deal including the full refund option. It took 2 months to make my store. Once that was built, the Pulse Dashboard contains no actual information in real time about your store. I started to email customer service almost immediately expressing my issues about lack of sales and the pulse dashboard not containing information. I was asked to be patient and let their system work. It did not work. In 12 months, I might have had 10 sales. Nowhere near the projections I was promised.??Fast forward 4 months into my contract, I started getting notifications from ****** about my account being in danger of deactivation because they believe WhyUnified is selling counterfeit merchandise. They would not release the documentation to me - calling it proprietary. So, basically they want to load documentation into my account that I have no way of verifying and then they expect me to verify it to ******. My account is still deactivated and they will not respond. Legit businesses do not operate this way.According to their service agreement, you have to give 30 days notice if you will not be moving forward with a new service term and to trigger the refund they promise. I have been emailing for the last 3 weeks and no response at all. I had been dealing with ******** ***** Crys, ****** etc. I have been as patient as I can be. I am expecting them to live up to their agreement as they expect me to live up to it, too.

  Business Response

  Date: 02/14/2025

  Your account has been flagged for an extended review. Our team has already communicated this matter to you and will provide an update as soon as the review is complete. For further questions, please contact our support team at *******************************************

  Customer Answer

  Date: 02/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this is ongoing and they are now at least responding to me. This issue has not been resolved and I reserve the right to append this complaint pending the results of their investigation. 
  
  Sincerely,
  
  ***** ******