Complaints

This profile includes complaints for Ecoshield Pest Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Solutions

  7275 S Revere Pkwy Ste 804 Centennial, CO 80112-3927

• 

  Ecoshield Pest Solutions

  4030 Bruin Blvd. Unit J Frederick, CO 80504

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/15/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A man came to the door in the evening soliciting for pest/insect extermination "new" accounts, since so many neighbors used their service. I listened only because these are Townhouse units, connected, therefore any service would be most reliable if used by all. I asked more than two times for a copy of a Service Agreement, was asked for an e-mail, then said it was sent. It was not. Then the routine was to pay now, just a "buck-fifty", that's all, then they'll spray outside, I can see the results. Also, I could call and say I wasn't satisfied and they would come to repeat treatment, no charge. I asked about cancelling, could anytime if not satisfied.I am not satisfied. The "spraying", "treatment", whatever has not only not improved anything, more flying insects and mice have been prominent. It's been a week. In addition, there is one person who is here 2-3 days each week that has a weakened immune system and has been told to be no where near extermination treatments. (and yes, I did argue the "safe for all humans, animals". His doctor laughed, said most say that. Not harmful is harmful to some was his point)I called to cancel today, was told I could not. Have to pay for a year. I still have never received a contract, the credit card was run for $159. That's not a "buck- fifty", and cancelling after a week of no real service and no contract is also not an ethical business.

  Business Response

  Date: 06/20/2023

  Hi ****,

  When you called in on 6/14/22 the feedback we received from you for canceling was that the *** provided you with pest control services.

  Please clarify what reason you wish to cancel. We have attached a copy of the Service Agreement you reviewed and signed which outlined the price per visit. If you are still noticing pest activity, we have a 100% guarantee that provides you with touchup visits.

  Customer Answer

  Date: 07/11/2023

   I did not receive the-mail response to my complaint and I do wish to offer a rebuttal.
  
  As I told the service representative, this is a condominium property.  The * & *s here do not allow outside actions by unit owners.  We are not responsible for nor allowed to perform landscape planning, maintenance, planting, fertilizing and so on.  Some planting is allowed with written approval P*IO*, but that is it.
  
   The Service agreement, any type of contract, was requested several times during this painful sales pitch.  None could be accessed until payment received, I was told, and it was only a buck-fifty.  As he said, think of it, how cheap!! What can you get for a buck-fifty?  Swindled out of a dollar -fifty?  No, and I dont consider $159.00 a buck-fifty and I dont suppose any new money billionaire would either.
  
  I signed nothing. Almost tried once, your representative to save precious daylightsaid he would just keypad the initials.  I asked repeatedly for a contract, sorry, was not shown any agreement nor list of fees.  I did ask to see a contract and also, repeatedly, about a cancellation policy:  was it possible to cancel at any time.  Answer:  of course it was.  Im sure thats listed on your invisible Service Contract.  When I said I wanted a contract now, naturally that could not be produced until paid.  Only $1.50..paid, but nothing sent, produced, just promised.
  
  All this occurred just before dusk, and we just had to rush because I was included in this fantastic offer (buck-fifty, you know) so the team might get in one final before dark and quitting time while the truck was here in the area.  
  
  Oh, and I did get an e-mail with a receipt for $159, that is how I got the name and phone number of your operation and called to cancel. And that was days later. 
  That, of course, is no option unless you pay many many more buck fifties..I do not want a guarantee of touchup or any visits.  I want a cancellation of visits.  As I told your representative, I do not need bugs sprayed even if all my neighbors use your service.   
  
  But, I have asked many others, including my bank and credit card company what  a buck-fifty means to them.  All answered $1.50  You did not bill one dollar fifty cents, you did not agree to cancel.  Please do so.
  

  
  

  Customer Answer

  Date: 07/18/2023

  Please forgive me if you did not send an additional request for a response.  It is very difficult to track this  conversation with e-mail.  I believe you asked what reason to cancel.  There are three reasons: First, it is a violation of the *** rules for residents to perform any outdoor work, maintenance, new planting or building and in particular any spray or fertilizing.  I believe all ***s are strict for outdoor and landscape issues, this one certainly is. I was somewhat interested about pest control for ants in a basement area, and I did ask about that..what do you know, all included in the same buck fifty .  I was never given a contract, just told to sign here to get one.  And, yes, I paid the buck fifty by credit card because I have no cash, truly, at any time, and did not worry about such a small amount.  So the second reason is that I absolutely did not have an opportunity to read a service agreement.  This young man did not carry a computer, did not have agreements with him, did not have a printer nor any literature such as price list.  I asked repeatedly about cancelling and a contract. None could be accessed, but would be sent that seems to make this a verbal contract to me, which at near 80-years of age has not been unusual. The price buck fiftyis one dollar fifty cents to me.  Meaning $159 to someone of this representatives age should have been clarified, and also how often the buck fifty is to be paid, because as I understood this representative that would be for a year and I have no reason to doubt that this would be weekly, monthly or whatever.  
  The last reason I wish to cancel, or at least the reason to contact BBB, is that I did attempt to see if there was some e-mail from this company and there was none.  I then called Discover to check on a charge that a buck fifty meant $159, and I filed a charge dispute.  Discover was able to give me the name and phone number of the company, and I called ECO Shield to cancel.  That representative said I could not cancel, when I argued that I was assured I could, he said there would be a cancel charge of $200. ( 2 bucks"? )  Discover was also able to get a copy titled Service Agreement which is largely illegible, and that was received this week.  
  I appeal to BBB solely because I believe in their interest and ability to mediate consumer complaints.  I have no interest in trashing Pro Shield ( although I thought the name of this business was Eco Shield or something similar) I just want what was promised.  I paid the buck fifty and I want to cancel.  
  

  
  

  Business Response

  Date: 07/24/2023

  HI ****,

  Thank you for providing us with the additional details. We have reviewed your account notes, and we can confirm that a copy of the Service Agreement was sent to the email address you provided on 6/6/23 at 7:26 pm MDT.
  We understand the unique circumstances regarding the *** rules you described, and we want to accommodate your situation accordingly. As an act of understanding and goodwill, we have decided to waive the remaining balance of $150 due to the premature cancellation. Please be assured that there are no other charges associated with your account, and it has been closed as requested.

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/31/23 EcoShield was scheduled to complete service at my property. I received an invoice at 3:26 pm stating the service had been completed at 2:31 pm. I was home and no one from EcoShield came to the house to complete the service. They cannot access the yard w/o me ******************* and the entire house is recorded on camera. If they had been here to service the house the dog could also not be outside and video provided shows he was. I contacted EcoShield as this is the second time I have had issue with them and asked for my account to be closed and I would not be paying for a service I did not receive. The account was closed, but EcoShield is still contacting me to pay the $169.00 for the service that was never completed at my home. I have sent video and spoke with multiple people at the call center to try and resolve this. I requested a supervisor call me back on 5/31/23 and 6/1/23 and have yet to get a call. I just received a text (6/15/23) from EcoShield again requesting I pay the $169.00. When I called them again to get this resolved no one at the call center can help me and again claimed a supervisor would call. This company sends solicitors to the neighborhoods to get business under deceit and deception, not performing as claimed in the agreements. I tried to previously cancel the service before the incident on 5/31/23 and they refused, and I paid for subpar service anyway. This time the service wasn't performed and I am not paying for it. My account is closed with no future service scheduled. I just want the $169.00 removed since the service wasn't accomplished at my residence on 5/31/23. EcoShield has all of the telephone recordings and copies of the videos I sent as they have referenced them each time I call them or their call center calls me.

  Customer Answer

  Date: 06/15/2023

  I filed a complaint today 6/15/2023 with the BBB against EcoShield. I am writing to notify you that a supervisor finally called me and the balance they claim was still owed has been waived. I no longer have an issue. Thank you

• Initial Complaint

  Date:06/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service that was going to be provided, was not. Then charged a cancellation fee for a service I never received in the first place.

  Business Response

  Date: 06/22/2023

  BBB,

  Our Office Manager reached out to this customer to offer a resolution yesterday. 

  Consumer did not want to anything to do with us.

  The account is closed and we will not reach out to consumer again as they requested.

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ecosheild has been to my house more than once to re-treat my yard as we continue to see spiders and crickets on our front and back porch and around our pool. They have sent multiple technicians with different experience yet the problem persist. The last technician had an attitude with my husband and myself and told ** that "because we live in ***** we should expect to see bugs"! I canceled our service and Ecoshield is charging me a $150 cancellation fee. Their policy is that they get THREE retreats before a cancellation fee is not applied. This is ridiculous seeing as how Ecosheild has been treating our yard bi-monthly since August of 2022. We should not have spiders crawling on us and our cameras period, much less after a re-treat. They have gad ample opportunity to rid our home of pests.

  Business Response

  Date: 06/20/2023

  Dear BBB,

  
  We appreciate the opportunity to respond to the concerns raised by the customer in question. We have carefully reviewed the notes regarding the customer's interactions with our company, and we would like to provide a comprehensive account of the events that have transpired.

  Firstly, it is important to note that the customer attempted to cancel their service with us on December 30, 2022, primarily because we were unable to accommodate their desired treatment schedule. During this conversation, the customer reportedly hung up on our representative, not once but twice, as documented in our notes.

  However, when the customer became aware that they would be responsible for paying back the discount, they chose to unfreeze their account and proceeded with the next scheduled service, as well as the two subsequent services. It is crucial to highlight that there are no records indicating any dissatisfaction with the treatment during this period. The first time the customer expressed concerns about the effectiveness of the treatment was during a touch-up appointment on May 19. We would like to emphasize that had the customer alerted us to any issues earlier, we would have been more than willing to provide complimentary touch-*** or follow-up treatments to address their concerns. Unfortunately, we were not made aware of their dissatisfaction until now, leaving us with no opportunity to assist them.

  It is worth mentioning that there is no supporting evidence in the customer's notes to substantiate their claims against our company. We take customer satisfaction seriously and strive to address any issues promptly and professionally. However, in this particular case, it is evident that the customer's lack of communication prevented us from providing the assistance they desired. We encourage open dialogue and communication with our customers to ensure their needs are met, and we regret that this was not the case in this instance.
  
  Thank you for allowing us to address these concerns. We remain committed to providing quality service and addressing customer issues to the best of our abilities.

  Customer Answer

  Date: 06/29/2023

   
  Complaint: 20161226
  
  I am rejecting this response because:I am not satisfied with EcoShields reply and wish for this case to be reopened.  Their comments from December are not completely true and, it is clear that the notes on my account are not being updated properly.  Yes, I did cancel in December for the same reasons in this complaint.  Once I was able to speak to someone knowledgeable and that I could understand (the reason for the hangup calls), they convinced me to give them another try.  ****************** calls was NEVER an issue.  My schedule is wide open as I work from home.  I also do not need to be present for them to treat.  I challenge EcoShield to provide hard proof for that being my reason to cancel.  I kept all my appointments the agreement required.
  
  EcoSheild DID NOT address the rudeness and unprofessionalism of the last technician nor did they address that AFTER the scheduled touchup, pest still infested our yard, *************.  They also did not address the time their technicians spent treating our home, in and out in 5 minutes!  I repeat, the service was fine in the beginning but became unsatisfactory late 2022.  Again, after 2 services, we should not have spiders crawling on us at our pool and spiders making recordings on our cameras.  Living in ***** should not be EcoShields reason for ineffective treatments.
  
  EcoShield has still not responded my reply
  to their email from June 18th, pics attached.   They do however continue to harass me with phone calls and emails after I have told them to cease and desist and to contact me only via the USPS.
  

  
  

  
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 07/13/2023

  Dear BBB,

  We aim to ensure the utmost satisfaction of our customers and want to avoid adding any additional stress or inconvenience to them. In an effort to demonstrate our commitment to resolving this matter, we have taken the decision to waive the outstanding balance in its entirety as a gesture of goodwill.
  
  We want to assure you that there are no further charges associated with this account, and it has been promptly closed to bring a satisfactory resolution to the situation.
  
  Thank you for bringing this matter to our attention, and we appreciate your assistance in helping us address and resolve customer concerns. If you have any further inquiries or require additional information, please do not hesitate to contact us.

  Customer Answer

  Date: 07/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  It was the right thing for them to do.  I hope they train their staff better in the future and provide a better product.

  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 5, 23, a solicitor approached my door selling pest control. I listened to his pitch and said I would be interested after reviewing the agreement and seeing I was protected by a Right to Cancel clause per the Federal Trade Commission's Cooling Off Rule. I purposefully scheduled the initial treatment at 2pm on June 6, 2023 to have time to think more. On June 6, 23 at 9:19am I emailed the address *********************************************************** to provide written cancellation of the agreement effective immediately per the Agreement from Ecoshield which states "I understand that I may cancel this Agreement before midnight of the third business day after the date of this Agreement by providing written notice of cancellation to EcoShield Pest Solutions via email to ***********************************************************" under the Right to Cancel section in the green box (attached). Despite cancellation and providing said cancellation in the exact way the Ecoshield Agreement states, Ecoshield employees came on to my property around 12:40pm on June 6, 2023. My cancellation notice explicitly stated I no longer authorized any treatment, including the initial treatment as it was a liability to my chickens that I raise for egg production and for my vegetable/herb plants used in making teas and juices for human consumption. I called customer service and spoke to 2 individuals. The first tried to sell me another visit for a discounted price after I explained I could not have chemicals on my property for the safety of my animals/human consumers then threatened to send me to collections if I did not pay for the unauthorized initial treatment that occurred after cancellation. The second told me a person at my residence had authorized and signed for the service on June 6, 23 when I was not home and never signed. This second individual said a manager would call me back. No manager called back. They are still trying to bill me for unauthorized, unwanted, and cancelled services that have jeopardized my animals.

  Business Response

  Date: 06/12/2023

  Hi *******,

  We apologize for the confusion and inconvenience caused by this situation. It is our policy to respect and honor cancellations as per the terms stated in our agreements, including the Right to Cancel clause as outlined by the Federal Trade Commission's Cooling Off Rule.
  We apologize for any miscommunication or misunderstanding that *** have occurred regarding your cancellation request. 

  Your account is closed and the charge for the initial visit has been waived.

• Initial Complaint

  Date:05/25/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for EcoShield a year ago. During the sales process, the representative told me that I'd be able to cancel without a cancelation fee after four treatments. While attempting to cancel my subscription after those four treatments I was told that the term length is actually 24 months and I'm being charged $150 (the initial "discount" that I received when I signed up for the service).I find this highly shady. The information I received from the sales rep does not match up with what the company is telling me.

  Customer Answer

  Date: 05/26/2023

  This was EcoShield in Denver. 

  Business Response

  Date: 06/02/2023

  Hi *********,

  Thank you for reaching out and providing us with the details of your experience. We reviewed your account and found that both the Service Agreement and Service Contract Review that were presented to you outline a 24 month agreement. We've attached copies that were sent to you at sign up for the BBB's reference. Please let us know if you have documents or written messages that differ from this. We want to make sure we resolve this issue for you.

  Customer Answer

  Date: 06/02/2023

   
  Complaint: 20101113
  
  I am rejecting this response because:

  The 12-month offer was made verbally in person during the sales process, even though the written contract says otherwise. I understand that ultimately I signed the written contract and that I should have double-checked, but I trusted the sales person. It's extremely disappointing that this happened -  this is not isolated incident as I've heard from other customers with similar stories. 

  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 06/09/2023

  Hi *********,

  From account notes, you claim you wanted to cancel due to lower prices offered by a competitor. We would be happy to work with you on the pricing if that is your main concern for wanting to cancel. 

  Customer Answer

  Date: 06/16/2023

   
  Complaint: 20101113
  
  I am rejecting this response because:

  I do no longer wish to have a relationship with the company due to the misleading pricing. The only satisfactory outcome for me is to not have to pay a $150 cancelation fee.

  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 06/22/2023

  Dear *********,
  
  Thank you for bringing your concerns to our attention. We understand your desire for the discount to be waived, but we must adhere to the terms and conditions that were properly outlined and signed in the documents. Fair business practices require us to uphold the agreements made with our customers.
  
  We appreciate your feedback regarding a competitor with a lower rate. However, it is important to note that we strive to provide competitive pricing and value to our customers. Our customer service team has made efforts to address your concerns by offering discounts and price drops, which were not accepted by you.
  
  While we regret any disappointment you may feel regarding the discount, we want to assure you that we are committed to providing fair and transparent services to all our customers. Our pricing structure and discount policies are established to maintain consistency and ensure equitable treatment for everyone.

  Customer Answer

  Date: 06/28/2023

   
  Complaint: 20101113
  
  I am rejecting this response because:

  Terrible customer service, fraudulent operations. Will advise neighbors/friends to avoid.

  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:05/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Happened 5/10/23 No money was spent Business: EcoShield Pest Solutions They were offering to provide a pest service.Someone came to my door dressed in EcoShield Pest Solutions attire offering a service. Even though I have "no soliciting" signs up. I listened to him for a moment and eventually told him we weren't interested. He mentioned knowing neighbors I'm not familiar with and that I think are made up. He was also asking questions about weather I work from home or not, which was very uncomfortable. He proceeded to mention bugs and rodents and if we could look for signs around the house together. I again told him "no" and he remained persistent. At one point he was asking to check in the garage and back yard, which I told him "absolutely not". At this point it started raining and thundering and I told him he needed to leave. The last question he asked was if he could come in and use the bathroom which made me yell at him to get off my property. I believe this person may or may not work for this company. Either way he was definitely casing/scoping out the house to potentially rob ** later.

  Business Response

  Date: 05/17/2023

  Hi ****,

  When offering and quoting pest control services, those are normal questions to be asked. If you remember the employees name, we can verify it for you. As a recommendation for future interactions, you can always call a business and confirm that an individual is an employee. We wouldn't want you to feel uncomfortable every summer whenever someone from a pest control company asks questions about your home's pest activity.

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of 2022, I hired EcoShield to provide pest control services to my home. The services EcoShield provided did not work. I had sugar ants and stink bugs in my home and the service they provided didn't lessen the amount of insects. I should add that I keep a very clean home and did not create an atmosphere where pests flourish in.In September, I wrote to Ecoshield and attempted to cancel services. At that time, I was told that they would give me a discounted month if I continued with the service. Once again, my pest problem did not get any better. I then spoke with EcoShield and was told if I mailed them $125 dollars that would end any agreement we had. I mailed them a money order. I have now received a bill for $165.15 from a collection agency. I paid EcoShield the sum of $535.15 for services that did nothing to improve the situation. Additionally, I would like to add that the pest control worker, came once each month and spent less than 7 minutes at my home. I never received a billing of what services they were providing but I can say there services do not work.

  Business Response

  Date: 05/03/2023

  To BBB and consumer

  This complaint was submitted to the wrong business. We only service the ******* ** area and this consumer is located in the *******************. Please remove from our business profile.

  Business Response

  Date: 02/22/2024

  BBB,
  
  This complaint was submitted to our business servicing the Denver ** area, but is a customer residing in ******* **. Please remove this complaint from our business profile as it is not our customer.

• Initial Complaint

  Date:04/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We continue to receive notices from Ecoshield that we owe $150.00 (invoice# ********). There are no specified times or dates of service we are being charged for. We had used this service for around 6 years and were making automatic payments on a credit card. That card had lapsed and we missed a payment. This happened at about the time I had been hospitalized for emergency surgery last September. Our last servicewas at the end of October. I distinctly remember that visit as there were around 6 inches of snow on the ground at the time. We had decided to discontinue the service, and I paid the bill, by check, that specified it covered all charges through Octoberplus a $20 collection fee. I have the check number and photocopies of the cancelled check for $170, including the note that it was our final payment. We have had no treatments after that last one in October. Over the years we had usually been home when treatments were done. The service people had always knocked on the door prior to applications, and left a receipt on the front door afterward. None of this has been done since the end of October. So if Ecoshield did any further treatments, which I doubt, they were done without our knowledge or permission.The recent notices from them claim they have been unable to contact me. This is not true. I have been contacted by phone and text messages. A salesperson went through several spiels to persuade me to continue the service, offering various discount plans. I declined, and have a thank-you text message acknowledging our severance from the company.We can only assume that different departments have not communicated with each other to update records regarding our account. We feel we have paid up in full, and hope not to receive further notices to the contrary.************************************** ************ ******************

  Business Response

  Date: 05/04/2023

  Hi *****,

  Thank you for reaching out with your concern. Our records show your $170 check was cashed to pay the balance from the 10/27/22 quarterly visit. We have come out again on 1/23/23 for another $150 visit Please let ** know if you have any other questions. As of today, there is only a $150 balance on your account.

• Initial Complaint

  Date:02/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a SHAM! They are door-to-door Con artists who take advantage of people. On August 15, 2022, they were going door to door saying Since we were in the area, they would cut us a deal on pest control. They claimed that their product would take care of all the pests that I mentioned that we had. They sprayed an unidentified liquid around the house and left without offering any instructions or warnings about the chemicals. They made me sign an extensive electronic document that I couldnt possibly read while he was standing there. A signed copy of the Agreement was NEVER provided to me. He said hed be back Quarterly, with the implication that we were paying for a years service up front. We paid $150 via Credit Card. (Coincidentally, immediately after this, I received numerous fraudulent charges on my credit card! Thats never happened before, or after!). They returned on November 15, 2022, and made another application of the liquid. I signed an electronic pad indicating that they had completed service. They did not request payment, thus confirming my understanding that my initial payment covered a years worth of service. On approximately February 7, 2023, they called me requesting an additional payment of $150. I told them that my understanding was that I had paid for 1 year service and would not be paying the $150 every quarter. I asked to cancel the service as I was only renting this house. The lady told me that it would cost ANOTHER $150 in cancellation fees IN ADDITION to the $150 she alleged that we owed them. In addition, she required that we send her a Proof of New Address to prove to them that I wasnt moving out of their service area. EcoShield has now sent 3 threatening letters to my parents home address. How the heck did that get that! They got scammed me out of $150, never provided me with a Copy of the signed Contract and have resorted to threatening my parents!EcoShield Pest Control Account #*******

  Business Response

  Date: 02/27/2023

  Hi ****,

  Copies of the signed Quarterly agreement were sent on 7/7/22 to ************************ We've attached copies of the Service Agreement and Service Contract review that were reviewed with you at sign up. As part of our 2 part verification process, you were presented with the Service Contract Review by the technician is order to review the terms and perks of our services. As found on the document, you initialed 7 times that you understood. We will not be able to waive the $150 invoice for the 11/15/22 visit, as a service was provided. When you called in on 2/10/23, you requested to cancel and mentioned you were moving. In order to waive the early cancellation fee, we ask for a proof of move document. If you have any other questions, please let us know.

  Customer Answer

  Date: 03/05/2023

   
  Complaint: 19409111
  
  I am rejecting this response because:

  1- I reviewed your Service Contract Review Form and determined that the scribbles in each section the you contend are my signature are definitely not. I was NOT shown these when the Contract was signed.  These items were NOT discussed with me.  I do not know how those scribbles were recorded by your sales person.

  2- You were disingenuous when you stated that I was required to provide you with a Proof of Move to cancel the Service, as there is nothing in the Contract that states that.

  3- I no longer rent the subject property, nor reside there.

  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/10/2023

  Hi ****,

   

  The initialed boxes are your initials and not your signature. The Service Agreement does not outline that we need to request a proof of move, we do that as a courtesy to waive the initial discount chargeback if a customer moves out of our service area while in contract. Thank you for letting us know that you no longer reside at the address you signed up for. The charge will remain as the Service Agreement is between our company and you (person who signed up) and not a physical property/location.