Complaints

This profile includes complaints for Ecoshield Pest Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Solutions

  7275 S Revere Pkwy Ste 804 Centennial, CO 80112-3927

• 

  Ecoshield Pest Solutions

  4030 Bruin Blvd. Unit J Frederick, CO 80504

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Claimed that they were providing me a sign up discount. When I tried to cancel my service they charged me a $200.00 cancellation fee but, it was my understanding that was my sign up discount. Company claim that their product is all organic. It is not. Committed to provide quarterly services and retreat free of charge in between. They did that but, it was not effective. The original date of service was 5/30/2023. The next service date was 6/20/2023 for retreatment. Next scheduled service was supposed to be in July, however, I cancelled my service and closed my account. That process was a major battle. I still have bug issues both inside and outside of my home. The amount paid to date was $169.00 on 6/21/23. And, now they want me to pay a cancellation fee. They lied about their product and about the discount. And, their product did not solve the problem. Plus, they bullied and hassled me about canceling my service. Not a good company to work with. Bottom line is, I dont feel like I owe them a cancellation fee. I probably should expect a refund of my original payment for goods not delivered.

  Business Response

  Date: 07/26/2023

  Hi *********,

  Thank you for bringing your concerns to our attention. We apologize for any inconvenience caused by the pest activity you experienced. Upon receiving your communication on 7/10/23, indicating that you were still facing pest issues and wished to cancel our services, we promptly offered a free touch-up visit to address the problem.

  In response to your pricing concerns, we further extended an offer of a lower rate and half off the next visit. Regrettably, all these resolutions were declined, and the annual commitment payback of $200 was added to your account due to the premature cancellation.
  

  We understand that unforeseen financial hardships can arise, and we are committed to being empathetic to our customers' situations. As a gesture of goodwill and in recognition of your concerns, we have decided to waive the balance of $200.
  Please be assured that there are no other charges associated with your account, and it has been officially closed.

  Customer Answer

  Date: 07/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:07/10/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Door to door salesman ignored a no soliciting sign, and continued aggressive sales tactics when questioned if he was trying to sell a service.

  Business Response

  Date: 07/12/2023

  Hi *******,

  
  Thank you for bringing this to our attention. We have escalated your feedback to the sales manager over your area. We apologize for any frustration caused.

• Initial Complaint

  Date:07/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been a client for 10 years. Cancelled services in an email and text. They harassed and called daily. Forced to sit on the phone with them refusing to cancel the account. Said they need to talk to my husband. Really? The credit card and phone number provided are mine. They had every intent to trying to keep me as a client. No interest especially now. Will not recommend.

  Business Response

  Date: 07/10/2023

  Hi *******,

  We acknowledge your decision to cancel your services, although we would have appreciated additional information regarding the reasons behind your choice. We understand and respect your desire to avoid any further concerns or confirmations. Please be informed that your account has been successfully closed.
  
  We would like to take this opportunity to express our sincere gratitude for the nine years of business you have entrusted to us. Your support and loyalty have been greatly appreciated, and we value the relationship we have built during this time.
  
  Should you ever reconsider or require any assistance in the future, please do not hesitate to reach out. We remain at your disposal to address any questions or concerns you may have.
  
  Once again, thank you for your patronage, and we wish you all the best in your future endeavors.

• Initial Complaint

  Date:07/05/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on July 2nd the Eco Shield door to door army flooded our town and started ringing doorbells with an extremely pushy sales pitch that I had to ask THREE TIMES to end and for the man to leave. As there is a lot of Car Theft in my town, I asked if the company had a solicitors permit to go door to door (Its the **** and they did not. the person Lied to me saying the company applied for one and was waiting. He was so rude I decided to go to the ***************** and ask. I was told that NO permit was applied for nor issued ad they received 11 complaints that day alone. The next day I found the SAME man (still with no permit) breaking the law and actually harassing my neighbors. I immediately called the police and they ordered him to stop immediately and issued the business a summons. Guess what... July 4th (National Holiday) these scam artists were back and knocked on my door again, I threw them off my property and called the police again who are in the process of issuing a second summons. I called the surrounding towns (******************* / ******** / ****************** / Wall and ********* and this same company had multiple complaints with NO Solicitors permit even applied. They are breaking the law, they harass local people and bang on your door all times of the day... be careful and always ask if they have a permit to go door to door and if they dont... CALL THE POLICE..

  Business Response

  Date: 07/25/2023

  Hi ****,

  Thank you for reaching out to us and providing valuable feedback. We want to extend our heartfelt apologies for any frustration caused by the behavior of one of our sales representatives. This behavior is not reflective of our company's values, and we deeply regret that you had to experience it.
  
  Please be assured that we take such matters very seriously, and the sales manager in the area has taken immediate action to address the issue. Necessary permits have been applied for and obtained to ensure compliance with all local rules and regulations moving forward.
  
  We understand the importance of adhering to the highest standards of conduct and professionalism, and we apologize for falling short of these expectations previously.
  
  If you have any further questions or concerns, or if there is anything else we can assist you with, please do not hesitate to reach out to us.

   

  Customer Answer

  Date: 07/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:07/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was charged 157$ for a service that wasn't provided

  Business Response

  Date: 07/06/2023

  TO BBB,

  This person submitted a complaint for their service provider in *****. We only service the Denver Area. Please remove from our business profile as this is not our customer. 

  Customer Answer

  Date: 07/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/26/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday, June 22nd I signed an agreement with EcoShield Pest Control. I then sent an email to the company at ******************************************** as listed in their agreement. My complaint is that the company has been manipulative in their sales tactics. They quickly had me initial a sales agreement without clear review of the consequences. Once they emailed me the agreement I noticed that they first have a section that I initialed that says the *** has a 3-day cooling off period that allows me to cancel without penalty. Then immediately under this is another statement that I inadvertantly initialed that says I waive my rights to this 3-day cooling off period.

  Business Response

  Date: 06/29/2023

  Hi ****,

  We appreciate you reaching out to us and providing the necessary information. This message serves as written confirmation that your account with us was successfully closed on 6/27/23.
  
  We understand that you contacted our team and requested the closure of your account within the designated 3-day window. We are pleased to inform you that the account closure has been processed accordingly.
  
  We want to assure you that there are no additional charges associated with your account. You can rest assured that the closure process has been completed smoothly and without any further obligations.
  
  Should you have any further questions or require any additional information, please do not hesitate to contact us. We are here to assist you in any way we can.

  Customer Answer

  Date: 06/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Salesperson came to my door with a very hard sell and discounted price from $325 to $165 to spray outside and in the garage for pests. I said ok and he led me through the signing agreement and I paid.After I weighed, he informed me it was a recurring service. I told him he should have told me that from the beginning and to please cancel it. ** said I could cancel anytime, so the service was perform3d that day and my card was charged.Then, I went online to my account and there was no way to cancel the service from my online account.Then, a month later, I got an email saying the next service date was coming. I called to cancel and had to make the same phone tree selection 3 times before getting a human, who then had to transfer me to someone else.The rep told me there would be a $150 cancellation fee, which I said wasnt described to me by the initial rep. ** said I was in the agreement I signed, and I told him the salesperson led me to believe the initial agreement was for a single one-time service, and never said anything about a cancellation fee. I told him I would not pay the fee, and we went back and forth a bit on that.** said he would talk with his manager, who said they couldnt do anything because the system automatically generates the invoice. I again told him I would not pay it. I then described to him how disappointed I was that an **************** was doing business using such unethical procedures. It was clear he had no authority, though.That was today. Well see what happens from here. But judging by almost every other complaint against them, Im expecting to be harassed for the $150 fee by them.Disgusting business ethics.My request is that they cancel the $150 fee, stop all contact with me, makes cancellation possible on their customer account website, and adjust these unethical procedures.

  Business Response

  Date: 07/05/2023

  Hi *****,

  Thank you for providing us with additional information regarding the matter at hand. We sincerely apologize for any frustration this may have caused you. As a gesture of goodwill, we have decided to waive the $150 balance associated with the premature cancellation, taking into consideration your claim of requesting to cancel within the specified 3-day period. It is important to note that there are no further charges, and your account has been successfully closed.
  
  We greatly appreciate your cooperation and patience throughout the process of resolving this issue. Should you have any further questions or concerns, please do not hesitate to reach out to us. Thank you once again for your understanding.

  Customer Answer

  Date: 07/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********************

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A salesman came to my house Apr 22 claiming to already have a pest control contract with my landlord and pointing out supposed black widow nests. I signed a contract and 10 minutes later he and a tech came and sprayed. They said if I had any concerns I could cancel w/o charge. Contacted landlord and he said hed never heard of them. Called their office Apr 24 and canceled and was told my account would be closed w/o charge. Call was recorded on their end. Since then I have been contacted 10 times in two months and told that I owe them my one time fee of $129. I have referred them back to the original phone call every time.Today I got a text saying if they did not hear from me in two weeks, they would refer my bill to a third-party collections agency. Called them back and was told that they wouldnt force me to pay my bill but that they would keep contacting me and then send it to a collections agency. Asked to speak to billing office and was repeatedly put on hold and then told her that they couldnt connect to them and Id have to call back later.

  Business Response

  Date: 06/23/2023

  Dear ******,
  
  We sincerely appreciate your thorough feedback, and we want to express our apologies for any frustration you may have experienced.
  
  Although we have a properly signed Quarterly Subscription agreement in place, we place the highest priority on customer satisfaction. In light of your concerns and to demonstrate our commitment to resolving this matter, we have made the decision to waive the remaining $129 balance for the initial visit as an act of goodwill towards you.
  
  Please rest assured that there are no other charges associated with your account, and it has been closed as per your request.
  
  We value your feedback and appreciate your patience throughout this process. Our goal is to provide exceptional service to all our customers, and we regret any inconvenience or dissatisfaction you may have encountered.

  Customer Answer

  Date: 06/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business used predatory practices to bully ** into getting services. Then, after two visits with them using "pet safe" solutions, my dog got sick for 3 days (each time). These illnesses perfectly coincided with the treatment they did. When I called to complain, they admitted they knew it can make dogs sick and offered to try another product but it "might" also make my dog sick. In the end they charged me $200 to cancel the services. Absolutely a scam with predatory practices. STAY FAR AWAY!!!

  Business Response

  Date: 06/22/2023

  Dear BBB,
  
  Thank you for bringing the consumer complaint to our attention. We have thoroughly investigated the matter and would like to address the concerns raised by the customer.
  
  After carefully reviewing the call from 6/16/23, we have found no instance of our customer service representative stating that the product used in our service was responsible for making the customer's dog sick. We take the health and safety of both humans and animals seriously, and we always use products that are approved and safe for pets when applied according to the manufacturer's guidelines. Our representative did, however, apologize for any inconvenience caused and offered to make a note on the account for the technician to use a different product upon the customer's request.
  
  Additionally, it should be noted that the customer agreed to pay the remaining balance of $200 as an early cancellation fee. While we regret losing their business and would have preferred to accommodate their requests, they willingly entered into an agreement with this condition. It is important to honor contractual obligations to ensure fair business practices.
  
  We value our customers and strive to provide excellent service and clear communication. We regret any misunderstanding or inconvenience experienced by the customer and appreciate the opportunity to address these concerns.

• Initial Complaint

  Date:06/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/10/2021 Initial termite service was contracted, which included liquid treatment around house and bait stations 9/13/2021 liquid treatment around the house was completed In the contract it states "For one (1) year from the date of the initial service and for any subsequent warranty periods in effect, Shield Pest Solutions agrees to provide additional service for free if a Shield Pest Solutions licensed inspector identifies subsequent covered wood-destroying insects at the service address."4/4/2022 bait stations were finally installed, 7 months after initial treatment and invoice. EcoShield sent a $346 invoice for this 'service' even though I had already paid for the bait station installation with the initial $3460 service fee.4/8/2022 more termite activity was found in the basement and a subsequent treatment was performed. 4/7/2023 an 'annual' service was performed and I was invoiced $346 even though my initial service was in August/September 2021. EcoShield has called, emailed, and texted about this invoice. I have spoken with several customer service representatives and have told the company multiple times I am not authorizing payment until I receive a contract outlining the terms of the annual service. Not details have been provided outlining monitoring or service frequency, what services are covered with the annual fee, what additional fees there are, etc.EcoShield fails to provide answers or documentation for the questions above but keeps emailing, texting, calling, and sending letters. They are now threatening to send me to a third party collection agency when they are in breach of their own contract.

  Business Response

  Date: 06/26/2023

  Hi ******,

  Thank you for your understanding and patience regarding the matter at hand. We have reviewed the situation, and we acknowledge that the termite annual renewal invoice of $346.00 was issued prematurely, causing frustration on your part. We sincerely apologize for any inconvenience this has caused.
  
  To rectify the issue, we have taken immediate action to credit the $346.00 invoice and ensure that the balance has been waived.

  Customer Answer

  Date: 06/30/2023

   
  Complaint: 20199237
  
  I am rejecting this response because I received a notice from a third party credit collector on 6/30/2023 dated June 23, 2023 for the $346. I want to be sure this does not show on my credit report or affect my credit score in any way because I am not at fault. I pay my debts and dispute unwarranted charges. EcoShield has chosen to not determine the true issue until I generated the BBB complaint, my credit should not be punished for their negliance.

  I also still have not received contract terms outlining what the annual renewal covers or includes (monitoring station check frequency, subsequent treatments, etc.).
  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/13/2023

  Hi ******, 

  We waived the balance on 6/26/23. It takes ***** business days for the balance to update with the 3rd party agency. If anything comes in after, please reach out to us.