Reviews

Review Details

• Review fromCindy W

  Date: 01/09/2024

  1 star
  Same story as everyone else. Ordered grill December 7 for Christmas present for my husband. Lied about shipping it. Even called the freight company they claimed shipped it. They said they had no deliveries to my address. Filed a dispute with my credit card company and told them so. Ordered from a different awesome veteran owned *** and received it in less than a week. On January 8 I got a phone call from a freight company stating they had a grill for me from BBQgrills.com. I told them to ship it back to them. Today on January 9 they finally called me for the first time and told me i would have to pay the shipping costs! More than 1 month after ordering. Beware, beware.....Or you will have a Nightmare Before Christmas like me. I must say after reading all the other horrible reviews I am surprised they are still in business.

• Review fromAndrea W

  Date: 12/23/2023

  1 star
  This Is a scam website. Ordered a griddle insert for our grill on 11/21/2023 and website said it would ship in ***** days. Card was charged. Received an email on 12/6/2023 from the owner saying all orders would be processed by end of the week. On 12/14/2023 still no order/shipping update so emailed and asked for order to be canceled. As of today no credit to my card or email confirmation of order CX. Had to dispute the charge with CC company. Do not order from this website.

• Review fromJason G

  Date: 12/23/2023

  1 star
  At best this company is unethical, unprofessional and untruthful. At worst, they are scammers. Like many others, I ordered a grill and accessories during Thanksgiving sales with the promise of ***** hour delivery. After unanswered calls and e mails I finally got a hold of customer service and was told they hadnt heard from their distributor and had no information but would get back to me. Of course there was no call back. Called again and was told I would receive a refund in ***** hours and an e mail confirmation. Once again, nothing. After a few weeks I received an e mail from the *** who stated they were extremely busy, but promised all orders were processed, tracking information would be sent within a couple of days and products delivered the following week. A week later, no information and no delivery. I emailed the *** and received a response from customer service advising they are doing the best they can and I need to be patient. It is now in the hands of my credit card company to get a refund. Will now have to wait for the next holiday sales to order from a reputable company.

• Review fromrobert w

  Date: 12/20/2023

  1 star
  BUYER BEWARE!!!Ordered a grill during their Thanksgiving Black Friday event. Their website mentioned that grills ship between ***** hours after purchase. I whipped out my credit card and placed an order faster than I ran to my GF's house when she told me her parents were out of town. 72 hours passes, and I check the shipment status of my grill, palms sweaty in anticipation. To my surprise, the there has been no status update.I proceeded to call BBQGrills.com customer support phone number, only to be stuck in a endless automated ****, that I would only wish upon the true evil's of the world. Although my spirits weakened, I persisted, dreaming of the juicy, smoke laden meat that would hopefully soon ***** my mouth. After 2 hours of staying in automated phone purgatory, I relented, and replied with an email asking about the status of my grill.I waited with baited breath for their response, hoping that my deal savviness did not result in me being duped in the most unrighteous way. After some days, I received a response, "we are working on it." This response did not leave me with a feeling of ease, so I persisted. I inquired if they had an estimate of when the grill would be shipped, and when I was to expect delivery, to which they responded, "We are working hard to get orders out as soon as possible."Only after CC'ing the **** did I get a prompt reply, that the grill would arrive prior to Christmas. This left me assured that my family would not go wanting come Christmas.Fast forward 2 weeks, the grill not yet been delivered, and the tracking is showing a delivery date after the New Year. My family's Tiny *** nightmare has now become a reality.I emailed the customer service Manager, ******, to express my displeasure with the quality of service, and the delayed delivery date. I was met with an aggressive response, deferring responsibility, with no actions or follow-*** the remediate the situation.BUY BEWARE!!!

• Review fromDiana S

  Date: 11/21/2023

  1 star
  Scam. They charged my card and still no grill or tracking no one answers phones either. I contacted PayPal to dispute the charge. They have a few days to respond. So far no response

• Review fromDenise P

  Date: 11/16/2023

  1 star
  I should have read the BBB reviews!! DONT ORDER FROM THEM! Credit card charged immediately; three weeks later: no grill, no tracking number, no response to multiple emails, no response to multiple phone calls. Im disputing the credit card charge and filing a complaint with the CA Attorney General.

• Review fromDavid B

  Date: 11/04/2023

  4 stars
  I ordered my grill on 10/30 and received my grill on 11/3. The delivery was swift. The grill comes very well packaged and the delivery company was professional. Basically, I received an awesome price, swift delivery, and am satisfied with the product.
  
  The issue I have is when I tried to follow up on my order to get a status. No status available. Try and to talk to someone. Voicemail box is full. Called the CEO directly and left a message. Didn't hear anything back. I was worried it was a scam site and that I got duped, but it turned out not to be. I'm giving them 4 stars only because their notification and customer service is non existent.
  
  Still, very satisfied overall with the company and would most likely buy from them again.

• Review fromMartin F

  Date: 10/30/2023

  1 star
  They claimed it was in stock and would ship out in 3 days, I called to get status of the order and they stated it was backordered 2 months. I then cancelled the order and they still shipped the item. Their replay stated the person did not cancel the order, to this day they have not credited me back nor responded to countless correspondence asking for instructions to return the iem.

• Review fromDave D

  Date: 10/17/2023

  1 star
  Bbqgrills.com is a scam. Ordered a $2k grill and cant get a status or a response from them. I did a charge back.

• Review fromOSCAR R

  Date: 08/08/2023

  1 star
  Scammers they call me and said you have something pending on your order we have few items on inventory you need to buy fast I purchase online And i been waiting for 1 week and no shipping the item yet supposed will be ship in ***** hrs and nothing Very disappointed with this company