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Business Profile

Ecommerce

BBQGrills.com

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1.14

Average of 88 Customer Reviews

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Review Details

  • Michael K

    Date: 09/10/2025

    Hard to give even one star. Complete scam and should be shut down immediately.I experienced all the same negative things written in all other reviews. No response, promises not met, and excuses. I feel violated. This companie's address is a post office in the middle of nowhere. I'm filing a complaint with the *** and BBB. Do not fall prey to these POS's.

  • Phillip J

    Date: 09/04/2025

    I placed an order on July 16 for an "in stock" outdoor appliance. I inquired about shipping status on July 28. I received an email next day stating item is on backorder from manufacturer and would ship mid-Aug. I received an email on Aug 6 saying it was going to ship, but when I emailed on Aug 19, I received a reply stating the item was not going to ship. I replied asking for the refund. On Aug 22 I received a reply that the refund cannot be processed, so I need to file a dispute. I filed the dispute with ******, but I still do not have the refund. I started researching BBQgrills.com and discovered this is what many people are experiencing.

  • Jack C

    Date: 09/04/2025

    ABSOLUTE SCAM ARTISTS - STAY FAR AWAY FROM BBQGRILLS.COM!Do NOT, under any circumstances, ever order anything from BBQGrills.com! This fraudulent company, led by their so-called "hands-on" CEO **** *******, is nothing but a den of thieves who will steal your money and leave you with nothing but lies and excuses. Save yourself the agony, frustration, and financial lossnever trust these crooks with your hard-earned cash. Go literally anywhere else for your barbecue needs; these scam artists don't deserve a single cent from honest ************ May 2025, I ordered a Kamado *** ****** from BBQGrills.com, which they eagerly charged my card for, promising delivery within three weeks. Spoiler alert: After three months, they never delivered. Turns out, they didnt even have the smoker in stock and clearly had no access to it from the get-go. It was all a blatant lie to pocket my money. For three infuriating months, I chased them with emails and calls, getting nothing but silence or vague deflections. Only in August did these liars finally admit they couldnt deliverafter stringing me along like an idiot.Then came the refund charade. They swore theyd process my refund immediately. What a joke! Its now September, and I still havent seen a dime. Every follow-up gets met with more slimy excuses: Were waiting on accounting, Itll be out by end of day, or other infuriating nonsense. Meanwhile, their CEO, **** *******, has the audacity to claim hes personally involved in every transaction to ensure amazing customer experiences and premier customer service. What a load of garbage! If this is his idea of premier service, Id hate to see his definition of failure. His personal involvement clearly amounts to personally overseeing this scam operation.Potential buyers, heed this warning: BBQGrills.com is a predatory scam preying on unsuspecting grill enthusiasts.

  • Tina K

    Date: 08/30/2025

    Ordered a Grill on June 25th. It was on sale at a great price and showed it was in stock and ready to ship, where it was hard to find in my area. Ordered and check out shipping estimations showed it should be to me a day or two before the 4th of July. (I paid express shipping). It didn't arrive. I reached out a week or two after. Spoke to a lady who apologized profusely about an issue with the shipping warehouse. She said I was one of the priority orders to get out and would have it within 2 weeks. Didn't get it. Reached out via email. It was explained that they had had a 5000% growth in the brand I had purchased and they had paid for all the extra tariff fees at no cost to me to get stock back in (first time I'm hearing it was out of stock) and that they just got the shipment and EVERY order would be sent out within 7 to 10 business days. More than ****************************************************************** they JUST that day found out they were "moving away" from selling that brand, and another. They have offered a replacement product or a refund. I have asked for the refund. (who "moves away" from selling a product(s) that have garnered 5000% growth?)At the end of the day they've had our money banked potentially earning interest since June, while leading me on all summer. We have been paying interest on the back side waiting to receive our well priced grill.

  • Mario Henrique L

    Date: 08/28/2025

    This company is a scam. Purchase a ************ on May 12, 2025. The product was "in stock" and "ready to ship". Three months after I still have not received the grill. Talked to the *** Grill three times without being able to cancel the order. Their call center is terrible. Stay away from this company. DO NOT BUY from them.

  • John B

    Date: 07/14/2025

    6/24/25 ordered a Green Mountain smoker and accessories. $971.70. Was shocked when I got the email confirmation-same day. There were 2 orders and both had been charged to my CC. Immediately called and talked with *******. Assured me one order would be cancelled and refunded. Received an email confirmation regarding cancellation and refund on 6/25. Allow 5-7 business days for refund. One order shipped and was received. All good. Refund should have been received by 7/8. Nada. Began numerous phone calls and emails. All unanswered. Filed a dispute with my CC on 7/12 sending all supporting info. ************** will issue a chargeback for the disputed amount.

  • Lee K

    Date: 06/26/2025

    Echoing the same here, tried to support a local business and got awful service as a result. This is a reminder to do your research before spending money with an unknown online retailer. Emails up front including the CEO's contact details. No response to emails and calls to support just promise further emails that dont come. What was supposed to be a father's day gift became a multi-hour headache.

  • Kathryn M

    Date: 06/25/2025

    Stole my money. I didn't get a grill, they won't answer phone calls, they won't respond to emails. I did get one response saying they would refund me, except the refund has never shown up in my account. All attempts to contact are ignored. Do not purchase from this company. I wish there was a no star option. Ridiculous

  • Brian E

    Date: 06/01/2025

    I ordered a grill on December 4, 2024. The grill never arrived. I placed multiple calls to the ******************************** the run around. I finally asked for a refund and I am still waiting. DO NOT do business with these people.

  • Linden S

    Date: 04/19/2025

    This company is a total fraud. Owner **** Maltbe is running a Ponzi Scheme. He takes your money and never delivers a product or refunds your money after product cannot be delivered. My original order placed November 2024 and then told on back order and never delivered. Requested refund in January 2025 and still have not received my refund. When I am able to get through to customer service I am being told refund is in process. I have filed a formal complaint with the ***********************************. Absolutely do not order anything from this fraudulent company!!

BBQGrills.com is NOT a BBB Accredited Business.

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