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Business Profile

Ecommerce

BBQGrills.com

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1.14

Average of 88 Customer Reviews

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Review Details

  • Lee K

    Date: 06/26/2025

    Echoing the same here, tried to support a local business and got awful service as a result. This is a reminder to do your research before spending money with an unknown online retailer. Emails up front including the CEO's contact details. No response to emails and calls to support just promise further emails that dont come. What was supposed to be a father's day gift became a multi-hour headache.

  • Kathryn M

    Date: 06/25/2025

    Stole my money. I didn't get a grill, they won't answer phone calls, they won't respond to emails. I did get one response saying they would refund me, except the refund has never shown up in my account. All attempts to contact are ignored. Do not purchase from this company. I wish there was a no star option. Ridiculous

  • Trevor B

    Date: 06/25/2025

    I ordered a grill and was led along for 2 months that there actually was a grill that would be shipped. They would answer the phone, but never would respond with any new information. Even emailed the "CEO" and he responded with the same thing, "just waiting for the warehouse, should ship out soon, we'll let you know." Finally gave up and requested a refund after more than 2 months. Horrible experience

  • Cassie S

    Date: 06/20/2025

    I ordered a $1,600 grill from this company only to never receive it. Ive since canceled my order and have been trying to get my refund for 3 weeks. No one answers in customer service. You have to call sales and they transfer you to someone. They all say the same thing. It shows canceled and they arent sure why the funds havent been released. Ive emailed the owner and *** upset some guy name ***** in sales. DO NOT BUY FROM HERE!!!

  • Kyle E

    Date: 06/19/2025

    This is a scam. Item never shipped. Says pending forever. DO NOT PURCHASE FROM THEM. I hope BBB shuts them down.

  • Brian E

    Date: 06/01/2025

    I ordered a grill on December 4, 2024. The grill never arrived. I placed multiple calls to the ******************************** the run around. I finally asked for a refund and I am still waiting. DO NOT do business with these people.

  • Linden S

    Date: 04/19/2025

    This company is a total fraud. Owner **** Maltbe is running a Ponzi Scheme. He takes your money and never delivers a product or refunds your money after product cannot be delivered. My original order placed November 2024 and then told on back order and never delivered. Requested refund in January 2025 and still have not received my refund. When I am able to get through to customer service I am being told refund is in process. I have filed a formal complaint with the ***********************************. Absolutely do not order anything from this fraudulent company!!

  • Destiny E

    Date: 03/23/2025

    I ordered a grill from them that says it’s in stock online. It clearly isn’t. They keep jerking me around about a refund. I keep asking for any information about this refund, and get told that it’s an accounting issue. I have cc’d the CEO in all convocations and he doesn’t answer. The lady even asked for his help and he doesn’t answer. I’m done! I will be disputing this charge. They are a massive scam.

  • Eileen W

    Date: 03/15/2025

    If i could give this company a rating it would be 0 stars but that is not an option. They have an F rating with the BBB. We filed a complaint with BBB and they don't respond. They were supposed to refund money for a grill we ordered that was supposed to ship in 7-10 days and it never appeared up to 2 months later. Multiple phone calls and email to ****** in customer service were answered with the delay being a 'wearhouse' problem, and she was going to contact '****' her boss. We finally cancelled the order and asked for a refund. Any reputable company would refund in a timely fashion. It has been more than a week and still no refund so we have disputed this charge from this fraudulent company with the credit card company. As one of the previous reviews said, 'run, don't walk away from this company. They are a scam and don't respond to BBB complaints or credit card companies.

  • Sammi G.

    Date: 03/14/2025

    Recommend AGAINST purchasing from this company. Order was placed December 13, 2024 for a ***** Grills Spirit EX-325s ************************ Grill. Never received product and it is currently March 14, 2025. No contact from company of delay for shipping or product delivery issues. When I reach out to customer service I have been lucky enough to speak to human beings but they have been unsure as to why there are no grills available and always "have to touch base with warehouse and get back to you" -- one person I was working with I said I would follow-up if I didn't hear anything within a week and when I did, her email did not work anymore (must no longer work there?). I currently have a refund/cancellation noted with their company and should hopefully see that come through on my credit card within 5-7 business days as the email states. If I don't, then I'll start my ********** claim from scam/fraud to get my money back. Terrible business model, if this even is a legitimate business.

BBQGrills.com is NOT a BBB Accredited Business.

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