Reviews

Review Details

• Review fromMichael K

  Date: 09/10/2025

  1 star
  Hard to give even one star. Complete scam and should be shut down immediately.I experienced all the same negative things written in all other reviews. No response, promises not met, and excuses. I feel violated. This companie's address is a post office in the middle of nowhere. I'm filing a complaint with the *** and BBB. Do not fall prey to these POS's.

• Review fromPhillip J

  Date: 09/04/2025

  1 star
  I placed an order on July 16 for an "in stock" outdoor appliance. I inquired about shipping status on July 28. I received an email next day stating item is on backorder from manufacturer and would ship mid-Aug. I received an email on Aug 6 saying it was going to ship, but when I emailed on Aug 19, I received a reply stating the item was not going to ship. I replied asking for the refund. On Aug 22 I received a reply that the refund cannot be processed, so I need to file a dispute. I filed the dispute with ******, but I still do not have the refund. I started researching BBQgrills.com and discovered this is what many people are experiencing.

• Review fromJack C

  Date: 09/04/2025

  1 star
  ABSOLUTE SCAM ARTISTS - STAY FAR AWAY FROM BBQGRILLS.COM!Do NOT, under any circumstances, ever order anything from BBQGrills.com! This fraudulent company, led by their so-called "hands-on" CEO **** *******, is nothing but a den of thieves who will steal your money and leave you with nothing but lies and excuses. Save yourself the agony, frustration, and financial lossnever trust these crooks with your hard-earned cash. Go literally anywhere else for your barbecue needs; these scam artists don't deserve a single cent from honest ************ May 2025, I ordered a Kamado *** ****** from BBQGrills.com, which they eagerly charged my card for, promising delivery within three weeks. Spoiler alert: After three months, they never delivered. Turns out, they didnt even have the smoker in stock and clearly had no access to it from the get-go. It was all a blatant lie to pocket my money. For three infuriating months, I chased them with emails and calls, getting nothing but silence or vague deflections. Only in August did these liars finally admit they couldnt deliverafter stringing me along like an idiot.Then came the refund charade. They swore theyd process my refund immediately. What a joke! Its now September, and I still havent seen a dime. Every follow-up gets met with more slimy excuses: Were waiting on accounting, Itll be out by end of day, or other infuriating nonsense. Meanwhile, their CEO, **** *******, has the audacity to claim hes personally involved in every transaction to ensure amazing customer experiences and premier customer service. What a load of garbage! If this is his idea of premier service, Id hate to see his definition of failure. His personal involvement clearly amounts to personally overseeing this scam operation.Potential buyers, heed this warning: BBQGrills.com is a predatory scam preying on unsuspecting grill enthusiasts.

• Review fromTina K

  Date: 08/30/2025

  1 star
  Ordered a Grill on June 25th. It was on sale at a great price and showed it was in stock and ready to ship, where it was hard to find in my area. Ordered and check out shipping estimations showed it should be to me a day or two before the 4th of July. (I paid express shipping). It didn't arrive. I reached out a week or two after. Spoke to a lady who apologized profusely about an issue with the shipping warehouse. She said I was one of the priority orders to get out and would have it within 2 weeks. Didn't get it. Reached out via email. It was explained that they had had a 5000% growth in the brand I had purchased and they had paid for all the extra tariff fees at no cost to me to get stock back in (first time I'm hearing it was out of stock) and that they just got the shipment and EVERY order would be sent out within 7 to 10 business days. More than ****************************************************************** they JUST that day found out they were "moving away" from selling that brand, and another. They have offered a replacement product or a refund. I have asked for the refund. (who "moves away" from selling a product(s) that have garnered 5000% growth?)At the end of the day they've had our money banked potentially earning interest since June, while leading me on all summer. We have been paying interest on the back side waiting to receive our well priced grill.

• Review fromGreg B

  Date: 08/30/2025

  2 stars
  Glad I did not order my ******** grill from them, but I did order the ******** grill cover and pan liners on 07/17/2025. At that time, they were advertising "ships in 7 business days" and "allow 7 (more) business days for shipping time." In my mind, that is up to 14 business days to receive it. After several emails to them with responses that it is "in stock," they refunded me for the pan liners stating they were no longer in stock but assured me the cover was in stock and would ship as soon as the warehouse got caught up. The grill cover finally arrived 08/30/2025. After looking into the company, it appears they are an e-commerce company with no stock at all, but rather use Sierra ****** out of ***************, **, who may or may not also be an e-commerce middle man. I feel like one of the lucky ones.

• Review fromMario Henrique L

  Date: 08/28/2025

  1 star
  This company is a scam. Purchase a ************ on May 12, 2025. The product was "in stock" and "ready to ship". Three months after I still have not received the grill. Talked to the *** Grill three times without being able to cancel the order. Their call center is terrible. Stay away from this company. DO NOT BUY from them.

• Review fromCaleb B

  Date: 08/19/2025

  1 star
  ABSOLUTELY DO NOT ORDER FROM THESE PEOPLE!!! I mean this company is a total joke. Ordered an in stock & ready to ship item on May 12th and was told it would ship in 5 days. After ******************************************************************************** 7-10 business days 5 times I finally realized I was getting scammed. Furious and going to buy local now.

• Review fromWendy G

  Date: 08/07/2025

  1 star
  This company is an ABSOLUTE SCAM. I placed an order on 6/15/25 when they were running a Father's Day sale. The were (and still are) advertising a 7-10 business day delivery. It is now 8/7/25 and still no grill that I spent $800.00 on. I have called and emailed multiple times. I finally received a response from ******* who just gives me the run around every day. Today, I talked to **** in customer service, who gave me the same run around as *******. When I asked to speak to his manager her told me that she was in a "meeting". When I asked where he was located, he could not even tell me because he does not work in office. He was working from home, so he proceeded to look up the mailing address for this company. So how on earth would he know that his manager was in so called meeting. I will be disputing this charge with my credit card company ****. What an absolute joke. But beings that they are located in **, I should've known to expect the worst. I will continue to leave horrible reviews for this company until everyone knows not to do business with them. I wish that I would have looked into them further before placing an order. Pretty much ruined Father's Day for my Dad.

• Review fromAnthony H

  Date: 08/04/2025

  1 star
  I placed an order on 6/6/25 (BBQ-25-47069) for an item that was disclosed as in stock and ready to ship (email received) After repeated calls and online requests for status after missing the disclosed shipment date, I finally reached a representative through their sales number and was told there was a factory backorder and I should wait 3 more weeks. I again attempted to contact to contact customer service through the online portal and phone. I finally reached a representative through their sales line on 7/24/25 who told me the order was received and ready to ship and I received an online confirmation email that shipment would occur in ***** hours. The delivery window came and went. On 8/4/25, I reached out to sales who disclosed the manufacturer was delayed and directed me to customer service. **************** was unavailable so I reached back out to sales to cancel the order. This has been a massively disappointing experience that has wasted the entire summer.

• Review fromJohn B

  Date: 07/14/2025

  1 star
  6/24/25 ordered a Green Mountain smoker and accessories. $971.70. Was shocked when I got the email confirmation-same day. There were 2 orders and both had been charged to my CC. Immediately called and talked with *******. Assured me one order would be cancelled and refunded. Received an email confirmation regarding cancellation and refund on 6/25. Allow 5-7 business days for refund. One order shipped and was received. All good. Refund should have been received by 7/8. Nada. Began numerous phone calls and emails. All unanswered. Filed a dispute with my CC on 7/12 sending all supporting info. ************** will issue a chargeback for the disputed amount.