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          Chicago Northside Toyota has 1 locations, listed below.

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            Business ProfileforChicago Northside Toyota

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.14/5stars

            Average of 14 Customer Reviews

            Customer Complaints

            22 complaints closed in last 3 years

            6 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/1/2010

            Years in Business: 19

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Business Details

            BBB File Opened:
            6/16/2005
            Years in Business:
            19
            Business Started:
            2/25/2005
            Business Started Locally:
            2/25/2005
            Business Incorporated:
            2/25/2005
            Accredited Since:
            11/1/2010
            Type of Entity:
            Corporation
            Alternate Business Name
            • Michael Robert Enterprises, Inc.
            • Bob Loquercio Auto Group
            • Chicago Northside Scion
            Business Management
            • Mr. Robert Loquercio, President
            • Ms. Jenni Tuton
            Contact Information

            Principal

            • Ms. Jenni Tuton

            Customer Contact

            • Mr. Kevin Connon, Director of Business Services
            Additional Contact Information

            Fax Numbers

            • (773) 728-1099
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            22 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/29/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            Request to Cancellation of a deal financed on 11/27/2023 around **** P.M from Northside Toyota Chicago.The Car financed had some issues in the front side of the vehicle (Noisy and vibration through the front right-side end - vibrating the dashboard to the steering wheel). I emailed and handed it over the vehicle within 24 hrs.' to the Toyota North side (I have attached a copy below). I reached the financial manager and informed about this issue next day morning and said I don't feel safe in the vehicle. I requested him for an exchange or cancel the agreement, He became so rude and informed me right away it can't be canceled or go for an exchange and your stuck with me, and sometime later service manager came up telling me that they found the issue and will fix it by tomorrow because they're out of tires, so informed me to come next day morning and for the gods sake I accept it. Today, I went there and replaced a new tire, but it still didn't work out and I had to drop the vehicle to the service center. I went and spoke to the general manger regarding this issue. She informed me, she is not able to help me go for an exchange or cancel the agreement which, I signed on 11.27.2023. I feel like they cheated me to sign the papers for an overpriced car (Toyota Prius 2017 - ODO ***** M. At start it was ****** but I later noticed it was ****** on papers + *************** agreement coverage and me sign it to borrow a ********* loan from Toyota financial Services. I really don't understand how they made me borrow huge amount because my annual income will be around ******. Later today, with the help of a friend, I informed to Toyota financial services office about this issue and they said, sales manager is happy to assist me in this matter. I went there by evening around **** P.M and met him. He at first said, he will trade the vehicle and sometimes later, he came to me and said vehicle is ready to go from the service center but still there will be reduce noise and vibration will occur. I turned back home without taking the car.
            Read More

            Customer Reviews

            14 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            VADIM R

            02/13/2024

            If someone wants to see pretty much all auto dealer predatory tactics assembled in one place, this is the dealership you want to visit. You can expect sales reps highly trained and proficient to mislead you in every possible way, while being very careful to leave no paper trail of their "offers" in your hands.

            Local BBB

            BBB of Chicago & Northern Illinois

            BBB Reports On

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