ComplaintsforChicago Northside Toyota

• Initial Complaint

  03/20/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 3/20/24... Chicago Northside Toyota, ********************,Ph: ************ :: Dealer will not let you test drive cars without (buying) - what they say: "You have to make the deal 1st". Before test driving. Suggested needed "to buy" the car first - before testing. Never asked to look at my license, insurance or credit. When complaint sent to dealer... no real resolution. They changed their explation and said that is not what they meant. It's precisly what they meant in the moment. Tried to get me to buy the car first. I'm a seniot citizen (65+) and think they were trying to confuse me into buying first.

  

  Business response

  03/29/2024

  We are very sorry, we had a sales manager that was being ****** protective of the first of the new generation Tacoma's that we received. The ** has reached out to see if the customer would like us to bring one to him to check out in person. 

• Initial Complaint

  11/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Request to Cancellation of a deal financed on 11/27/2023 around **** P.M from Northside Toyota Chicago.The Car financed had some issues in the front side of the vehicle (Noisy and vibration through the front right-side end - vibrating the dashboard to the steering wheel). I emailed and handed it over the vehicle within 24 hrs.' to the Toyota North side (I have attached a copy below). I reached the financial manager and informed about this issue next day morning and said I don't feel safe in the vehicle. I requested him for an exchange or cancel the agreement, He became so rude and informed me right away it can't be canceled or go for an exchange and your stuck with me, and sometime later service manager came up telling me that they found the issue and will fix it by tomorrow because they're out of tires, so informed me to come next day morning and for the gods sake I accept it. Today, I went there and replaced a new tire, but it still didn't work out and I had to drop the vehicle to the service center. I went and spoke to the general manger regarding this issue. She informed me, she is not able to help me go for an exchange or cancel the agreement which, I signed on 11.27.2023. I feel like they cheated me to sign the papers for an overpriced car (Toyota Prius 2017 - ODO ***** M. At start it was ****** but I later noticed it was ****** on papers + *************** agreement coverage and me sign it to borrow a ********* loan from Toyota financial Services. I really don't understand how they made me borrow huge amount because my annual income will be around ******. Later today, with the help of a friend, I informed to Toyota financial services office about this issue and they said, sales manager is happy to assist me in this matter. I went there by evening around **** P.M and met him. He at first said, he will trade the vehicle and sometimes later, he came to me and said vehicle is ready to go from the service center but still there will be reduce noise and vibration will occur. I turned back home without taking the car.

  

  Business response

  12/28/2023

  He bought a car at internet price and paid to buy down the interest rate to 0% for religious reasons, that was outlined on his documents. He dropped the car off for service complaining of a noise, and refused to pick it back up. We unwound the deal within two days of the repair order and sold it to another buyer. He emailed me for his down payment refund just yesterday, and we refunded it this morning when he came in with the same card he used at initial receipt. We are clean and squared away. 

  Customer response

  12/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************** *************************

• Initial Complaint

  10/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They in breach of their contract. Didnt inform me of the ******************** of the car Such as what all was wrong with the car/check engine light on control light on dashboard, car shutting off on me, car jerking, cruise control malfunction light comes on, car settings reset whenever the car cuts off, car fan runs loud sometime for no reason.They way it shifts when driving it, no tune up, oil change. Over price market/ blue book value of the sale price.Over charges of the price again on top of the finance charges the added on another 17k after the finance company only approved me for 37k. The dealer charge me an additional 17k. The add on the dealer website had the vehicle going for 26,000.Theyve Committed Fraud telling me I had to put down a deposit in the amount of $500. The financial company refuse to send original contract.Theyve repo the vehicle n cause damage to property. They also caused demagw to the vehicle by pulling it out of my driveway while the parking break was applied. The tire wa damage it has a hole in it.

  

  Business response

  10/17/2023

  Regarding the complaint filed by **************: The customer signed the CarFax on every page of the report, which showed the extensive service history since the vehicle was new. On top of that, the customer purchased an extended vehicle service contract which would have likely covered any of the mechanical problems the vehicle allegedly had. In fact, the vehicle was serviced at our store in August of 2023 and everything checked out at that time, and an oil changed was performed at the customer request. No other issues were mentioned by the customer at that time, nor did any present themselves to the service technician. 

  As with all of our used vehicles for sale, we ***** to market" using software that is the primary tool used nationally in the industry to price vehicles. This *** was priced slightly below the market average in the region. 

  A down payment when financing a vehicle is the norm. The customer also seems to be confused by the retail installment contract which shows the finance charges broken out on their own which occur over the term of the loan. That is the interest on the loan based on the sale price, interest rate, and term of the loan, and is disclosed as required by law on a retail installment contract. 

  We have nothing to do with anything that **** or may not, have happened due to a repossession, which is carried out by a lender, not the selling dealership. 

• Initial Complaint

  10/02/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On October 2, 2023 I contacted the dealership to purchase a vehicle that they had advertised for $40,304. I told the salesman that I was prepared to pay the asked for price, plus TTL, and I told him that I lived in *************. He told me that the dealership had a transparent pricing policy and that they would honor the price. He then passed me over to management, who told me that this was indeed the case and that they would call me back the same evening to confirm availability and take a down payment. I was called back an hour later and told that since I lived outside of their area that they would charge me an additional "environmental" fee of almost $4,000, based solely on the fact that I don't live there. This is prejudicial, and is bias based on the fact that I live in *****. I feel that they should honor the price that I was quoted.

  

  Business response

  10/17/2023

  The General Manager of the store actually reached out to the customer after we were informed of a review. The situation was discussed in detail to clear up any misunderstanding and although we generally prioritize local sales, especially on new vehicles, we offered to sell the customer an inbound unit. The customer indicated they had already completed a deal from a dealer in another state. 

  Customer response

  10/18/2023

   
  Complaint: 20688342
  
  I am rejecting this response because: the business did not offer me an incoming vehicle at the advertised price, as they stated. They simply defended their policy. At this point I have ordered a vehicle from another dealer, which I will have delivered before the end of the month. 
  
  Sincerely,
  
  ***********************

  

  Business response

  11/02/2023

  We will have to agree to disagree, as our notes and the GM's recollection regarding that conversation differ. 

• Initial Complaint

  04/16/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I cosine my friend on 03/21 was rava 4 was 2021 we buy car charge ***** plus all charges invoice was ***** payment was 915$ months put in extra road hazard gap insurance and other coverage tax and resitsis charge dont know ripping off my friend turn bad so I told him day 3 I going to return I went they says we cant I told transfer my name take his name off come back tomorrow **** finance manager he make daily come for 7 days he didnt give paperwork before end the day try to sale day 7 new car was Highlander ***** manager ***** she threting me she says this place cops own through you out then she run my credit second time and I did try my name car play game extra charge for 12000$ I try 3 weeks no one answered **** was mad dont walk my office then I had to 3 friends with then Littel answer on day 4/12 finally told me we put yr name run credit again so run credit my name 3 times and try to my name change me tax road hazard and other charges 7000$ did not give my old plate took 1500$ cash took my money told me see in new paperwork didnt then says put in 7500$ **** I did old loan still on put new one extra all charge I went to Elgin they told this wrong charge me double car worth is 32000$ and my credit score 782 told me says 9 % then when I finish paperwork finance person mr ***** pushed and charge me all expenses tax road hazard and resitasis charge find out mr ***** didnt listen I had paperwork he told me *****% very bad ripping off customer next table 29% charge ripping off please look forward

  

  Business response

  05/10/2023

  We have bent over backwards to help this customer. She initially purchased a vehicle with another person, and then returned to remove him from the transaction. In order to do that, she had to buy the vehicle under her own name. You don't just get to remove the co-owner (and their income and credit upon which the lender made the decision to proceed with the loan) of a vehicle because you feel like it and expect the lender to continue with the original loan. We actually managed to convince the new lender to process this as a refinance (normally this would be considered a brand new loan), which saved her literally thousands in taxes. Every single thing we did for ************** was explained over and over, and she also brought another person with her to which we also repeatedly explained the transaction step by step. There were add-on's fully disclosed to her and accepted that she subsequently decided to cancel, which we did. 
   
  Every single step of this has been completely above board and transparent, and we have nothing more to say regarding these blatantly false accusations. 

• Initial Complaint

  03/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  8/17/2021 I purchased a car from this dealer ship (my first car dealership purchase) and they cheated me & manipulated me into paying 3x the car worth, with an interest rate of 17% on a used Toyota Camry. They took advantage me, when I was exhausted coming back from working a 16 hour shift, into buying the car when I came to get my previous car fixed. They pulled a bait & switch. They charged me for fixing the car I traded. They gave me a credit card that I couldn't use, spent no money on, but charged me a $500 bill although I spent no money on it. They said I have an interest of around $400 I have to pay back. & overall took advantage of me because I am a woman, had no previous knowledge of buying a car, as well as a foreigner.

  

  Business response

  03/30/2023

  For this customer, she used a ********************** Credit Card in down payment for the car.. signed auth, contract disclosing down payment, and receipt attached.

• Initial Complaint

  02/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a used Toyota Prius Toyota claimed that they were doing me this big favor by treating me to a year of Car Fax, right away I saw One Overdue Service.It was the tires. I went to Just Tires, the man there said that the front tires were fine, but the back two needed to be replace. I also went to Toyota in **********, and the service man ******, without me saying anything, said the front tires are new, but the two back tires are shot. He gave me two estimates.I have a hole by my gas pedal. 3 inches long I want to be reimbursed for the two bad tires, $550 at Just Tires. I no longer trust Toyota. And I want a new mat.I paid $23,000 for a used car with almost ****** miles on it.They made enough money on me.Where is their integrity, to sell me a car where I have changed the tires right away?

  

  Business response

  03/30/2023

  As you can see in the attached docs, everything was disclosed and signed for on multiple forms. The credit card was used as part of  the customer's down payment. 

  Customer response

  04/12/2023

   
  Complaint: 19506332
  
  I am rejecting this response because:

  Dear BBB,

  
  

  The answer from Northside Toyota is unacceptable. 

  
  

  Please reopen the case, they sold me two badly worn tires which Car Fax said were 

  
  

  Overdue to be replaced.

  
  

  I want to be compensated for $550 for the tires.

  
  

  It is supposed to be a reputable place. Please help me

  
  

  I don't know what all this drivel is that they sent.

  
  

  Thank you..

  
  

  ***********************

  
  
  Sincerely,
  
  ***********************

  

  Business response

  05/02/2023

   

  As we stated in the first response, the tires measure out at 5mm, which is the same measurement Toyota approves for Toyota certified vehicles. In both cases the customer was told to replace them by other vendors trying to sell tires. That is a bit more difficult with the two brand new tires, but close enough on the other two to try and convince someone they are in dire need of replacing. We feel we have done everything appropriate regarding this transaction. 

   

  Customer response

  05/05/2023

   
  Complaint: 19506332
  
  I am rejecting this response because:
  This response is unacceptable. 
  The first place where I found out I needed to replace the tires was on an overdue service notice from Car Fax which is what Toyota provided me with.
  ******************** speaks as though auto dealerships wouldn't cheat like a tire place. And there is no team deciding whether I am treated fairly, unfortunately, it is only her.
  I could have gone infinitum asking if the back tires looked alright, I didn't ask about the back tires, everyone said they needed to be replaced, they were done.
  It isn't fair that I bought this car and it needed new tires immediately. Car Fax stated it was an overdue service.
  I also spoke to a couple people randomly, one woman who works in Congresswoman ******************************* office, and a man I talked to
  outside of an Athletico, both these people said that when they go to Northside Toyota, they think they have something minor with their cars,
  and they get bills that are thousands of dollars.
  ******************** is no better than a sleazy car salesman, I wonder if  she wears a plaid jacket everyday like they do.
  No one would like being treated this way.
  I thought Toyota was better than this.
  Sincerely,
  
  ***********************

• Initial Complaint

  12/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  we did buy Toyota tundra almost ********* it was missing one car keys , every time i call it will come next week ... today the sales person told me toyota they will send card for the key we preorder catalytic convertor shield the pre order was almost 2 month ago now he says its national back order the car was over price in auto trader was ***** , in there website was ***** there they says auto trader fault after sales complete dictator

  

  Business response

  12/13/2022

  The customer actually negotiated down from the price we had the vehicle advertised on ChicagoToyota.com, which is the dealership official website. The vehicle was purchased on 11/17/22, and he has an appointment this Saturday to have his CatShield installed. 
  
  
  His vehicle did only come with one key, he is aware it is a Toyota supply issue and that a recall will be issued when a key is available for him to come have programmed. I have included that announcement email here:
  
  Good morning Chicago Region Dealer Principals, General Managers, Sales Managers and Service Managers, 
  
  We want to inform you that due to a smart key supply issue, we will need to temporarily limit one (1) smart key on select models produced in October and November, which will impact approximately 14K units nationally.  Please note that this will include RAV4, Camry, Sienna, Highlander, Tundra and Sequoia -- including hybrids.  Similar to the Tacoma key situation last year, we will initiate a special service campaign at a later date to provide customers with a second key.   Likewise, we are developing a label to be placed on the key delivered with each vehicle to increase awareness of the current situation (Previous Tacoma example below). 
  
  Please wait for the service campaign to be available before ordering a key replacement for vehicles produced with only one smart key.  Please let me know if you have any questions. 
  
  Thank you for your support!   

• Initial Complaint

  11/15/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  *************************** aka ******************* of Chicago Northside Toyota contacted ************************* on 6/7/22 to spark interest in an upgrade. ******* eventually traded his 2015 *** for a 2020 *** X5M paying a $1k cash deposit and later paid $3,700 for the remaining down payment the day he signed the agreement to purchase on 9/9/2022. ******* picked up the 2020 *** X5M on 9/14/22. 2 wks after, he met one of ***** employees in Priscillas parking lot in Hillside between 4:30p and 6p b/c **** contacted ******* and said he wanted to add some customizations free of charge to the 2020 *** X5M. On 10/16/2022, ******* was given a white pickup truck to drive and the employee took the 2020 *** X5M which had ********* plates on it. ******* contacted **** on 10/23/22 and asked if he could drive his 2015 *** while **** worked on customizing the 2020 *** b/c ******* did not like driving the pickup. ******* returned the pickup on 10/24/22 at which time **** advised him that the deal fell through b/c the dealership had not paid the down payment for the 2020 ***. ******* picked up his 2015 *** from the dealership on 10/24/22. The following items are missing: A picture of his recently deceased grandmother, ** issued ********* plates which the dealership said they would replace and still have not. Instead they gave him a temporary plate. ******** Weather Tech floor mats, ******** ** Toll pass which has been charged for Tolls even though he does not have the pass. As of today, **** has paid back the following: 10/17/2022 - $500, 10/22/2022 - $375, 11/1/2022 $375 and 11/3/2022 - $300 ******* Loquercio aka ****, called 11/16/22 stating **** has a family and he would be forced to fire him if the allegations are true. We were to meet 11/17. Instead, **** called 11/17 stating they found **** did the same to another customer and they parted ways w/him. **** advised us to file a police report for the missing items and a civil suit against **********/c HE never sold ******* a car. Contract on USB

  

  Business response

  11/25/2022

  As mentioned, we never actually sold any vehicle, and a recommended course of action was suggested. As for personnel matters, we do not discuss those publicly. 

• Initial Complaint

  11/07/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a new 2022 Toyota Venza from Chicago Northside Toyota (VIN *****************) on May 12, 2022. It has been almost 6 months; I have not received my plates. I have made many attempts to help the dealership to complete the registration process, and it is still not complete. Please review the timeline below and the attachments. *******************************, General Manager of Northside Toyota was CCed in every email since 8/19/2022. Thanks,AFM *********** Purchase: 05/12/2022. Inspection and insurance paperwork sent: 06/28/2022. Email stating that the inspection paper was lost email from the dealership: 08/02/2022. The second inspection is done and sent: on 8/19/2022. The second inspection was received: on 8/23/2022. Confirmation of receipt from the Dealership manager ***************************: 08/24/2022. I asked for a status update on 09/23/2022. Received a voice message that they cannot find the inspection for the 2nd time: 09/26/2022. Received a call from Mr. ************************** stating that they found the inspection paper and everything is set to go: 09/26/2022. I asked for another status update on 10/27/2022. Mr. ************************** emailed that he will send me an update that day: 10/31/2022. There has not been any communication from the dealership after that.

  

  Business response

  11/29/2022

  This has been a bit of "everything that could go wrong went wrong", but between things getting lost in the mail, to trying to get original copies and not scans from the customer, to the title processing company losing a check, we seem to have been able to finally process this and the paperwork was sent out the the *** a couple of weeks ago. Sorry this has taken so long, but we believe this should be it. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩