Complaints

This profile includes complaints for Fit4less's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Fit4less has 45 locations, listed below.

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  Fit4less

  710 Proudfoot Lane London, ON N6H 5G5

• 

  Fit4less

  417 Smythe St Fredericton, NB E3B 3E3

• 

  Fit4less

  7A - 8401 Weston Rd Woodbridge, ON L4L 1A6

• 

  Fit4less

  243 King St E Bowmanville, ON L1C 3X1

• 

  Fit4less

  95 First St Orangeville, ON L9W 5E8

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:16/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I haven't been going to gym for past 6 months and i have told fit4less at ********************* to cancel my membership and return the money which they have charged 64 cad on Feb 9 2024 . But they are not willing to do it and they are telling me they will be deducting 28 CAD for the next month also, as cancelling membership takes 1 month . When I ask for refund they are dening it . Please help me .

  Business Response

  Date: 28/02/2024

  Hi There, 

  Fit4Less will be reaching out to this member internally.

  Thanks.

  Customer Answer

  Date: 28/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will be waiting for their email,  if they don't reach out to me . I will let you know .
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:13/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Team,I am writing to file a complaint against Fit4less MSP regarding their misleading and unprofessional handling of my membership cancellation request. Below are the details of the incident:Around early November 2023, I visited the ***************** location of Fit4less MSP, located at ***********************************************, to request the cancellation of my membership. I spoke with a representative on-site and explicitly communicated my desire to cancel my membership. The representative assured me that "all was good" and indicated that no further action was required from my end. Notably, at no point during this interaction was I informed about the necessity of receiving an email confirmation to confirm the cancellation.Despite my efforts to cancel my membership in person, I was dismayed to discover on December 27, 2023, that Fit4less MSP had charged me an annual fee of $65.52. This charge clearly indicates that my cancellation request was not processed or acknowledged by the company. Subsequently, I have continued to be charged fees even as of February 12, 2024, despite no longer utilizing Fit4less MSP services, as evidenced by my lack of attendance at their facilities.This situation is incredibly frustrating and misleading. I fulfilled my duty to cancel my membership by visiting the ***************** location and informing a representative in person, as instructed by Fit4less MSP's cancellation policy. However, it is evident that my cancellation request was not properly processed, leading to unauthorized charges and ongoing fees.Therefore, I am requesting that Fit4less MSP issue a refund for all fees charged to my account after the date of my cancellation request, including the annual fee charged on December 27, 2023.I trust that the Better Business Bureau will investigate this matter thoroughly and ensure that Fit4less MSP rectifies this situation promptly. Thank you for your attention to this matter.Sincerely,**************************

• Initial Complaint

  Date:31/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had cancelled my gym membership, was told they needed *********************************************** that month. I look at my bank and they charged me the annual fee. Why would I pay an annual fee for something I am canceling. I called my local club they said they can't do anything. I asked for a number of someone higher up for a refund of this amount and they told me they can't do anything it's all electronic. I phoned another fit for less and they told me they direct any calls to your local club. How am I supposed to get any help for any account business when the club won't take any accountability for anything. They just say no, that how it is run. This is not a good practice to not be able to speak to anyone about your account questions. I should of not been charged this amount.

  Business Response

  Date: 05/02/2024

  Hey There, 

  Fit4Less has reached out to this member directly. 

  Thanks.

• Initial Complaint

  Date:16/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So Im filing this complaint because ** being wrongfully charged by Fit4Less, on November ************************************************************************ Payments of $9.95+tax on January 1, April 1, July 1 and October 1(said by fit4les) and I did get the email of them saying they would charge me those specific months and that my membership was now locked, since then Ive been charged 7.90$ on December 4, 7.90$ on December 18, and then 7.90$ January 15, I was also charged 19.14$ on January 2, I want to know how I can get my refund on those unfairly transactions

  Business Response

  Date: 18/01/2024

  Hi There, 

  Fit4Less will be reaching out to this member internally.

  Thanks!

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are 5 or 6 treadmills broken and not fixed. The gym is always full and I dont understand why they cannot be fixed. We are paying to work out and cannot even do so. Fix the machines.

  Business Response

  Date: 22/01/2024

  Hi There, 

  Fit4Less has reached out to the member internally. 

  Thanks.

  Customer Answer

  Date: 22/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined the fit 4 less gym in November. They offer tanning as one of the benefits of a black card. I purchased the black card and paid the full year. Since I have been at the gym and likely before one of the tanning beds has been 'out of order'. As this is one of the selling points to the black card (which costs more money), I believe that they have had enough time to repair the equipment but it does not appear anythiing is being done to take this action. ALSO the employers rarely clean the tanning beds between users and this is a health and safety issue. I attend the Bedford location.

  Business Response

  Date: 12/01/2024

  Hi There, 

  Fit4Less will be reaching out to the member directly. 

  Thanks!

• Initial Complaint

  Date:04/12/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started my membership with fit4less in june 2022 and then I go to gym only 3-4 times as i moved from that location.I tried to cancel it but I cannot as I tried calling them and they dont answer as I am not very healthy for some time didnt see my card as it got charged a cleaning fees of 70$ I never visited the gym and I never used their services and they charge **** want my card not to be charged and my money back as this all that I paid for is nothing.

  Business Response

  Date: 06/12/2023

  Hi There, 
  

  Fit4Less will be reaching out to the member internally for resolution. 

  Thanks!

• Initial Complaint

  Date:16/11/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I woke up yesterday morning and realized fit4less had taken 28$ out of my bank and then another 18$ on top of that in the same day. I a very confused and would like an explanation and money back.

  Business Response

  Date: 23/11/2023

  Hi There, 

  Fit4Less has spoken with this member to explain the charges on their account. 

  Thanks.

• Initial Complaint

  Date:13/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 27, 2023, I cancelled my membership to Fit4Less (****************************************************************). Despite having cancelled the membership on-site directly in their terminal (which is their requirement) they tried taking a payment on October 31. That payment was reversed. Now, two separate deductions are showing up on my account dated November 14, 2023, one for $27.10 and another for $25. According to the attendant at the location (Fit4Less is a subsidiary of Goodlife, and according to their voicemail, all accounts and inquiries for Fit4Less are dealt with by the specific location) the $25 is a late fee!? I'm assuming the $27.10 is payment for 4 weeks ($13.55/bi-weekly x 2), however, my call has not yet been returned by the manager. Regardless, NONE of these payments are justified or authorized. Further, it's pretty clear from the 70+ other complaints about this business that this is SOP for Fit4Less (even the lady I spoke to at my bank said that Fit4Less took unauthorized payments from her account when she canceled)!

  Business Response

  Date: 23/11/2023

  Hi There, 

  Thanks for reaching out, Fit4Less will be reaching out to the Member and handling this internally. 

  Thank you.

• Initial Complaint

  Date:07/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was grossly overcharged for my $15.81 membership (Black Card). My account had just enough money in it to pay for the $15.81 membership. I then received a second charge of $11.24, which is not part of my membership & was not considered as a possibility for when I put money in my account. This caused an overdraft. The system then took the lack of the gratuitous $11.24 as a reason to then charge another $45 from my account, which was entirely due to the false charge. I was finally refunded $11.24, which set my account to -$39.57. This negative balance is due to negligence & overcharging, and I would like (at least) $39.57 to cover the overdraft fees, which (again) the business is to be held accountable for.

  Business Response

  Date: 23/10/2023

  Hi There,
  

  The additional $11.24 charge was the Rate Guarantee Fee (now known as "Lock in Your Rate") that you opt' into during signup on 2023-08-22. This fee is charged quarterly on January 1st, April 1st,July 1st and October 1st. As the 1st was on the weekend and banks were closed on Monday this is why you would see the charge on a later date on your statement. Additionally, the $45.00 charge was not charged to you by Fit4Less this is a bank service fee that your bank charged for the returned payment.
  
  Thanks,