Complaints

This profile includes complaints for Fit4less's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Fit4less has 45 locations, listed below.

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  Fit4less

  710 Proudfoot Lane London, ON N6H 5G5

• 

  Fit4less

  417 Smythe St Fredericton, NB E3B 3E3

• 

  Fit4less

  7A - 8401 Weston Rd Woodbridge, ON L4L 1A6

• 

  Fit4less

  243 King St E Bowmanville, ON L1C 3X1

• 

  Fit4less

  95 First St Orangeville, ON L9W 5E8

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting charged on my cibc card for my fit4 less when I called them and cancelled my membership and they are still charging me for my girlfriends membership too even though she got a email from fit4less saying her membership was cancelled because she didnt have the money to pay for her membership she got a email saying her membership was cancelled but they are still charging me for my fit4less membership

  Business Response

  Date: 05/09/2025

  Hello,

  Fit4Less will be reaching out internally.

  Thanks,

• Initial Complaint

  Date:19/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was charged an annual gym renewal fee on August 15th - was never sent any renewal notice (last email from fit4less was received in April and unrelated to membership renewal) and did not wish to renew. The Ontario Consumer Protection act requires gyms to send a renewal notice otherwise the contract is void and the consumer is entitled to a refund - from the ontario consumer act website:Renewing or cancelling your contract All contracts must end after one year.Contracts may be renewed only if the gym follows certain rules, including:sending you a renewal notice at least 30 days, but not more than 90 days before the contract expires giving you a copy of the contract that clearly notes all changes the gym has made to the contract If you received a renewal notice and do not respond to it, the club has the right to renew and bill you under the renewed contract.If your membership is renewed without notice, it is not a valid contract and you may give notice of cancellation to the ******* can also demand them to return any money paid after the original contract ended.

  Business Response

  Date: 20/08/2025

  Hello,

  Fit4Less will be reaching out to this individual directly at the contact information provided.

  Thanks.

  Customer Answer

  Date: 25/08/2025

   
  Complaint: 23768829
  
  I am rejecting this response because:

   

  1. No one has contacted me

  2. No one needs to contact me - the Ontario Consumer Protection act gives me a right to demand a refund because no renewal notice was communicated - the contract is void and the annual charge was not-authorized. Issue the refund or communicate when the refund will be issued - stop with the delay tactics. 
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 05/09/2025

  Hello,

  We can confirm that Fit4Less has reached out via email.

  Thanks,

  Customer Answer

  Date: 05/09/2025

   
  Complaint: 23768829
  
  I am rejecting this response because:

  I was contacted by a fit4less manager who refuses to provide a refund as required to by the Ontario Consumer Protection act - no renewal notice was sent to me within 90 days of the renewal. The manager stated this was not required because its in their marketing material which is not a renewal notice and admitted no release notice was sent. I have a legal right to a refund which must be provided. 
  

  I have also now filed a complaint with the ****************** and
  Business Service Delivery and Procurement 

  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:15/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I were members at the Fit4Less location in ********. Due to a move, we both requested to cancel our memberships. During the required 30-day cancellation period, Fit4Less charged us the full annual membership fee in addition to the regular bi-weekly membership fees.I believe this policy is unfair and excessive. Charging the entire annual fee during a period when we will not be able to use the service contradicts the purpose of a cancellation notice. A pro-rated annual fee corresponding only to days of active membership would be more reasonable. Paying a full year's fee for a service that will be terminated within 30 days is not justified, even if this is stated in the contract or FAQ.I am requesting a refund of the annual membership fee charged during the cancellation period for both my membership and my husbands. We seek a resolution that reflects fair and ethical business practices.Thank you for your attention to this matter.

  Business Response

  Date: 18/08/2025

  Hi there,

  Fit4Less has already contacted this member regarding their concerns. 

  Thanks,

• Initial Complaint

  Date:30/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a member at the **************** branch in *********. Usually machines are repaired quickly but there are so many machines completely broken right now that its almost not worth going to the gym. I have called several times and keep getting told that theyre working on it. I would like to know how long before these machines actually get repaired. Every day I go in more and more are broken and nothing seems to be done about it.

  Business Response

  Date: 01/08/2025

  Hi there,

  Fit4Less will be reaching out to this member internally.

  Thanks!

  Customer Answer

  Date: 01/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as someone from fit for less actually contacts me and doesnt just say were working on it.  Ive already had that response from the people who staff the club yet nothing has been done to repair any of the machines.
  
  Sincerely,
  
  **** Kjavanainen

• Initial Complaint

  Date:22/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently got charged a $65 annual fee. The lady who spoke to me did not mention this when I cancelled and seemed in a hurry to cancel my subscription. They did not mention this $65 annual fee or else I would have kept the membership or paused it.I would like to be refunded the $65 annual.

  Business Response

  Date: 23/05/2025

  Hi There, 

  The Annual fee is a non-refundable fee that is charged each year on/around the membership anniversary date as mentioned in the Terms and Conditions agreed to during the joining process as well as in the provided contract after completing the joining process.

  Fit4Less does require 30 days' notice for all membership cancellations and members are responsible to all payments within this time frame.

  There is currently a cancellation date set for 2025-06-11, if you'd like to keep your membership with us simply request for the cancellation to be removed with a Host in club prior to your cancellation date.

  Thanks!

   

• Initial Complaint

  Date:09/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Fit4Less Team,I hope youre doing well. Im a regular member and truly appreciate the clean environment, well-maintained equipment, and overall atmosphere of the gym.I wanted to kindly suggest the addition of a wrist/forearm exercise machine at our location. This equipment would be a valuable addition for those of us focusing on full arm development and grip strength, and I believe many members would benefit from it.Thank you for considering this request. Looking forward to your response.****************************************

  Business Response

  Date: 23/05/2025

  Thanks for your Feedback/Suggestion!

  We have forwarded them to the appropriate department for future review. We love to hear about new ways that we can serve our members better.

  If you have any further suggestions, please dont hesitate to contact us directly!

• Initial Complaint

  Date:08/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my membership March 15th 2025. I am still being charged by weekly. I spoke to the manager at this location and he said he I was still an active member. He told me he would retro-actively cancel my membership and I would receive no more charges. I was lied to. I called tonight only to find out my account is still active. I am beyond frustrated at the customer service of this place.

  Business Response

  Date: 23/05/2025

  Hi There,

  This has since been resolved.

  Thanks.

  Customer Answer

  Date: 23/05/2025

   
  Better Business Bureau: 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me so far. I will continue to monitor if this company pulls money from my account. 
  
  Sincerely,
  
  **** ******`

• Initial Complaint

  Date:08/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my membership 11 months ago, they have continued to charge me. Finally cancelled my membership for me today (04/08/2025) and are refusing to refund me the ten months of membership fees + annual fee they charged to me account. I have asked for at the very least the large annual fee I've been charged to be refunded. They are refusing to do so, claiming they "can't do returns or refunds as [their] system doesn't allow it".

  Business Response

  Date: 17/04/2025

  Hi There, 

  After reviewing this membership we can see that a refund for the missed cancellation has already been issued.

  Thanks!

• Initial Complaint

  Date:05/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fit4Less Location at *********** is NOT STAFFED as per site on Saturday from 11 am. The kiosk machine is OFF and no one is on site to help me get a new card. Terrible management.

  Business Response

  Date: 17/04/2025

  Hello,

  Fit4Less will be reaching out to this individual internally.

  Thanks!

• Initial Complaint

  Date:17/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been requesting my statement since October for insurance purposes I filled out the form many times no response Ive emailed the privacy officers no response Ive escalated to the store manager he cant do anything for me and he refuses to print the statement at the store Fit4less is preventing me from claiming my insurance for the gym membership and it creating a big problem for me Ive since then cancelled my membership emailed privacy officer again they ignore. Id like my statement for the money Ive paid for the last 24 months I dont understand why they cannot print it at the store planet fitness says they print it at the store this is why I cancelled my membership with fit4less but if they can produce the statement I will stay before the 30 days are up I will keep my account open Can someone do something about this? Im not sure why I cant get a receipt for the amounts Ive paid them This should be illegal

  Business Response

  Date: 24/03/2025

  Hello,

  Fit4Less will be reaching out to this member directly to provide another copy of the members statement of account.

  Thanks.

  Customer Answer

  Date: 24/03/2025

  Ive been waiting since October 2024 for the statement and Ive filled out the form over 15 times and the store manager has also filled out the form and escalated the matter and still I never received it.

   

  when they reach out to me Id like the statement not the form to fill out again

  my email is ******************************

  can I please have a time frame of when Ill be receiving the statement?

   

  Customer Answer

  Date: 24/03/2025

   
  Complaint: 23078460
  
  I am rejecting this response because:

   

  Ive been waiting since October 2024 for the statement and Ive filled out the form over 15 times and the store manager has also filled out the form and escalated the matter and still I never received it.

   

  when they reach out to me Id like the statement not the form to fill out again

  my email is ******************************

  can I please have a time frame of when Ill be receiving the statement?

  
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 27/03/2025

  Hello,

  We can confirm that Fit4Less has sent the receipt to member directly. 

  Thanks!

  Customer Answer

  Date: 27/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****