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Business Profile

Exercise Programs

Fit4less

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

This profile includes complaints for Fit4less's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Fit4less has 45 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Fit4less

      710 Proudfoot Lane London, ON N6H 5G5

    • Fit4less

      417 Smythe St Fredericton, NB E3B 3E3

    • Fit4less

      7A - 8401 Weston Rd Woodbridge, ON L4L 1A6

    • Fit4less

      243 King St E Bowmanville, ON L1C 3X1

    • Fit4less

      95 First St Orangeville, ON L9W 5E8

    Customer Complaints Summary

    • 72 total complaints in the last 3 years.
    • 26 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/11/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mouna manager at jane and finch.
      I just came in without knowing my card expired today. I was a client for 4 years with blackcard membership paid and reimbursed by my company. I love the gym.
      But from her, I understood your card expired and get a new membership or get out.
      No empathy nor sympathy at all.
      It really hurts me as a long time client.
      Because of her attitude I chose not to get the blackard and paid only 291.

    • Initial Complaint

      Date:27/09/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my membership at the Milton mall branch and it has come to my attention I have still been getting charged for the account. I have proof via email that the account was canceled. I called the branch to inquire about the issue and they state that they didnt have a email for that account which is ridiculous because you need an email to sign up. To date there has been $649.66 of stolen funds from my account with no body at the branch that can help with what happened. Lost for options other then legal action

      Business Response

      Date: 06/10/2022

      This matter has been handled internally and a refund has been issued.

      Customer Answer

      Date: 15/10/2022

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 18135011, and find that this resolution is satisfactory to me.




      Sincerely,



      Tyler Adamson

    • Initial Complaint

      Date:26/09/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited fit4less to cancel my membership and I was informed by the staff in charge that , instead of canceling I should put my account on freeze and if I still prefer to cancel I can do so and my promised next payment will be as of sep 13 . And I was informed that there won't be any annual fees as well while my account is on freeze.
      But later when I noticed that fit4less charged me $49 as annual fees well before the date I was told when my next payment due will be . And when I visited the branch to discuss the issue the manager in charge comments as her staff did a good up sale and there is nothing she can do on this. And when asked about a complaint number manager response was that I can make a complaint and there won't be any case number as she deals the matter . And when I asked about an email stating that this is the response from fit4less on my situation she promised that she is gonna sent me the email and no response. Very unprofessional and clearly gave me wrong information to loot more money. Disappointed with the service.
      Information provided to me had till sep13 to make up my mind whether to keep membership or not without any charges and they still charged me regardless and even acknowledged that as their staff mistakes but they refuse to rectify their mistakes.

      Business Response

      Date: 06/10/2022

      This matter has been resolved with the member internally- a refund has been issued.

      Customer Answer

      Date: 06/10/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      Dinachandran Chandramohanan

    Fit4less is NOT a BBB Accredited Business.

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