Complaints

This profile includes complaints for Fit4less's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fit4less

  710 Proudfoot Lane London, ON N6H 5G5

• 

  Fit4less

  417 Smythe St Fredericton, NB E3B 3E3

• 

  Fit4less

  7A - 8401 Weston Rd Woodbridge, ON L4L 1A6

• 

  Fit4less

  243 King St E Bowmanville, ON L1C 3X1

• 

  Fit4less

  95 First St Orangeville, ON L9W 5E8

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:19/05/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  
  I was a member at Airdrie Fit4Less. Membership number: ********* for several years. I have not used the membership in several years as I soon got a job in Calgary.
  
  On May 1 in preparation to move, I closed my bank account. I also made the 45 min. drive to Airdrie to close my membership and pay any remaining dues. They informed me that I could not do it there, but had to email the manager. I asked them specifically if that could then all be done by email, and that I would not have to drive back out as I'm moving...
  
  I emailed the manager *** *****, who did agree to cancel my membership but informed me that 2 more payments would be charged. A total of 14.83. I asked her to waive these as my account is closed, and I don't even have a way to pay - at the time I looked online... there is no payment option.
  
  She informed me, that I'd have to drive back out to a fit4less to pay. I called a Calgary fit4less and asked them about my situation. They told me:
  1.I have to visit a location
  2.I have to pay debit or credit
  3. they weren't sure if I could pay future payments in advance
  
  As of today, fit4less has sent an email saying they could not withdraw a payment and would be charged an additional 25 dollars. An account I already informed them was closed.
  
  So now, I still have no way to pay - as they won't accept cash, even if I make the long drive to a fit4less. Additionally, there would presumably be ANOTHER 25 dollar charge when they attempt to charge the account a 2nd time!!
  
  I had no issue with paying the 14.83 if they provide - or provide a way to pay it in cash.
  
  I want this to be resolved. I will pay 14.83 in cash (even if this means mailing it), but I would like the 25 dollar charge waived.
  
  Thank you.

  Business Response

  Date: 24/05/2023

  The Region Manager will be reaching out to the member regarding this.

  Customer Answer

  Date: 25/05/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  *
  
  **** ************** **** *** ***** ** ** **********************

• Initial Complaint

  Date:01/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a member of the club which they deduct the money biweekly. On April 28, they deduct $70 without any reason. Now, I have been trying to call them and they are not answering at all. I want my refund and also want to cancel my membership

  Business Response

  Date: 01/05/2023

  Hi There, 
  
  After reviewing your account we can see that you were charged $70.04 on 2023-04-28. This charge breaks down to the following; $13.55 for your regular membership payment and $49.99+tx for the Annual Fee that is charged each year on/around your membership anniversary date as stated in your membership contract and is non-refundable.
  
  We are sorry to hear that you would like to cancel your membership with us. We truly appreciated having you as a member of the Fit4Less family and want to thank you for allowing us the opportunity to have helped you to achieve your fitness goals. As per your contract Fit4Less does requires 30 days notice for cancellations, the last payment to be withdrawn from your account will be on 2023-05-26 for a pro-rated amount of $2.91. Your access to Fit4Less will end on 2023-05-29.
  
  Thanks, and have a great day! 

• Initial Complaint

  Date:26/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 31st, I talked to an associate about changing my direct deposit and he guided me through how to do it on the kiosk. A few weeks later I noticed that my payment did not go through as it was still trying to access funds from the original direct deposit. On April 17th, I saw the same associate and he recalled changing it with me so we repeated the process and he said there was a charge of $25 for missing the payment and insisted I pay it. I told him I'd rather not as we both know I updated my direct deposit. He told me to see the manager the next day. That same day I recalled I got an email notifying it was updated and went in to show the manager that the next day.
  
  I showed the manager that next day and she said I needed to actually go into that email and approve the changes! Never did the associate tell me I needed to do such, he was as confused as I was why my information wasn't updated initially. She told me it was my fault and I should read things more carefully.
  
  That email is so deceiving as anytime you update information with most anything you get an email saying hey your info was updated if this was you ignore it... I didn't even give this notification the time of day and nobody informed me I should. The associates should be better trained on this and let you know about this information!! Looking to be refunded for this fee!!

  Business Response

  Date: 01/05/2023

  Hi There, 
  After reviewing your account we can see that your 2023-04-04 payment was returned to us due to the payment being returned us by the bank as the account provided does not allow for pre-authorized payments. When a payment is returned to Fit4Less as unsuccessful there is a $25.00 service fee that is charged for each missed payment. The attempted bank change on March 31st was not in enough time for the 2023-04-04 payment as the bank does require 5 business days for payment information changes. We do understand there was an error with updating the banking information on the 31st however, even if the banking was updated successfully it was not in enough time. We are not able to refund this fee. Thanks.

• Initial Complaint

  Date:29/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ********* ******. I have registered years ago as a student for Fit4less at the Whitby location. I tried for the last 2 years to reset my membership at a lower cost, which they didn't do. Then I tried to cancel my membership because I couldn't attend their facilities and could not afford the fees anymore. The office called me to warn me of my membership cancellation as of October 2022. Since then, the Fit4less has been requesting payments from my personal bank more than once a month in March 2023 and resulted in Non Sufficient Funds from my bank account. A monthly of $6.77 twice a month was taken from September 2022 to February 2023, total of $74.47. Then in March 2023 $210.31 was taken which includes 3 attempts to obtain $6.77 + bank fees for Non Sufficient Funds. I had to freeze my bank account and stop any attempt of payment from this Fit4less company. Could you help me resolve this problem? No email for cancellation of their membership available on their website. The Whitby location will not deal with my request in refunding my membership fees and the penalty ensue because of their constant request from my personal banking account. I don't have a copy of the initial contract since it was done years ago. Of course, the membership number from the original contract differ from the facility membership number which is ************.

  Business Response

  Date: 30/03/2023

  Hi There,
  
  After reviewing your account we can see that your membership was Downgraded from the Black Card membership to the 4Less membership effective 2019-05-21. Biweekly payments have been withdrawn at $5.64 from 2019-05-21 to 2022-09-24 when your membership rate increased to your biweekly rate $6.77 (incld tx) per the rate increase letter that was sent to **********************.
  
  The extra charges that you are seeing withdrawn is due to your 2023-03-11 payment that was returned to us due to non-sufficient funds along with a $25.00 service fee for the missed payment as stated in your contract which created a balance owing of $31.77 on the account. There was a letter sent to ********************** on 2023-03-15 regarding the missed payment that did state that the payment would be re-attempted with your next scheduled payment which was the payment of $38.54 (total) on 2023-03-25 ($6.77 missed 2023-03-11 payment, the $25.00 service fee for the missed payment, as well as the regularly scheduled payment of $6.77 for 2023-03-25. As the 2023-03-25 payment was also returned to us due to non-sufficient funds this resulted in an outstanding balance of $63.54 on the account and a cancellation set for 2023-04-08. Any fee’s that you are seeing above the $63.54 would be bank fee’s that are charged by the bank when a payment is missed.
  
  We are not able to locate any cancellation requests of letters confirming a cancellation request on your membership aside from the cancellation letter sent on 2023-03-29 due to the missed payments on the account. Fit4Less is not able to facilitate a back-dated refund without any proof of cancellation, if you have proof of your cancellation request please submit this and we would be happy to facilitate a refund otherwise the current cancellation date of 2023-04-08 will remain.
  
  Thanks!

• Initial Complaint

  Date:29/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Name on ******** ***** *******
  Membership Agreement: ********8
  Signup Date: March 10, 2022
  Membership Location: Fit4less, 1255 The Queensway #1, Etobicoke, ON M8Z 1S2
  
  Hi,
  
  I did not use Gym Facility for a whole year except few days in the very beginning. Thereafter, I have not been using the gym premises. I have been charged annual fees again which I tried to get back by calling the branch and they denied it. It is just 14 days past my anniversary with the branch and when I decided to cancel my membership and I am still being charged the annual fees which are not fair. I kept paying my bi-weekly dues on autopayment for a whole year of my membership and not even used it. They should show at least this much gratitude by refunding my annual fees since it is just 14 Days past my Anniversary date.
  
  Thank you.

  Business Response

  Date: 30/03/2023

  Hi There, 

  The Annual membership fee is withdrawn each year on/around the membership anniversary date as stated in all membership contracts.

  As this fee is non-refundable and Fit4Less is not a pay per use service we are unable to offer a refund. 

  Thanks!

• Initial Complaint

  Date:16/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined this gym from one and half an year . After one year they deducted $63 which i can understand but after few days they also deduct $96 when i called them to ask regarding my money deduction he was so rude but i need my refund ASAP.

  Business Response

  Date: 23/03/2023

  We are reaching out to this member internally to resolve this matter.

• Initial Complaint

  Date:08/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2021, I paid an annual membership fee for the Fit4Less gym in Orangeville. However, in November 2022, the gym extended my contract and charged me a fee of $56.49 without notifying me beforehand. This action violates the consumer protection act, which requires businesses to provide a renewal notice at least 30 days before the renewal date. Unfortunately, I did not receive any such notice, nor did I receive a copy of the contract or the renewal contract.

  Business Response

  Date: 23/03/2023

  Hi There, 

  After reviewing your account we can see that you joined as a 4Less member with payments paid on a biweekly basis. 

  All bi-weekly memberships are no-commitment memberships that renew on a month to month basis until a 30 day cancellation has been requested. 

  You are able to find this information under Term and Renewal on the membership contract.

  We can see that your membership was cancelled on 2022-12-28.

  Thanks!

• Initial Complaint

  Date:06/03/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Place if unsanitary machines are broken I hurt my leg cuz of machine Neglect pretty sure I have nerve damage due to it. I have reported it nothing gets done. I asked to speak to regional manager they refuse. They will not let me make a complaint so I did it through you guys

• Initial Complaint

  Date:06/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello Fit4Less,
  
  My friend and I joined the club near our workplace at the same time, so we both got charged the annual fee this same week. Unfortunately, he and I he felt the club wasn't exactly providing a good and consistent level of service we were paying for - constant broken down machines, constant empty paper towels dispensers, constant empty spray bottles...
  
  So naturally, he made a complaint at the front desk and the associate didn't flinch... until he had to make a commotion about one of the machines being broken down in front of other customers. Then the associate said he'll refund him.
  
  Seems reasonable, so I went later that evening. Minus the commotion - I will be polite.
  
  I first inquired about getting a discount or refund. Something. Anything. The associate said that he's never heard of this happening, and he would feel dumb to write an email to the head office for this.
  
  I then mentioned that the broken machines weren't being fixed, and the reply was that yes, but they will be in a few weeks. I said that that's long time, and was told that yes it's a long time because it's a discount gym. If I don't like it, I can pay more and go to LA Fitness. Or to another Fit4Less.
  
  Seriously?
  
  When I mentioned there are other machines broken as well, I was told I could use other workouts to target the same muscle groups. Yes sure, then why is the machine there then?
  
  I was told that he can't help me then cause *it's me and my character*.
  
  WOW.
  
  I didn't even mention that during summer, I got locked inside a change room for over 20 minutes, and no one answered my phone calls at the front desk. I could hear the phone from inside the change room just ringing!
  
  Unbelievable.
  
  I'm seriously offended. I love convenience of the location and love working out, but this has left a seriously sour taste in my mouth. I don't want to cause a commotion but I feel like I'm going to need to in order to make this fair for me.
  
  
  Thanks for taking your time reading my rant,
  ********

  Business Response

  Date: 23/03/2023

  Hi There, 

  Thank you for bringing this to our attention. 

  We have provided this information to the appropriate individuals and a member of our operations team will reach out to you to discuss this further.

  Thanks!

• Initial Complaint

  Date:17/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My gym membership ended at fit4less in February, 2020. I just realized now that fit4less has been debiting my account for $12.42 all this time. This amounts to 36 months of $12.42 being debited from my account...total amount is $447.12. I am expecting to be given this money back.
  
  what are my next steps.

  Business Response

  Date: 22/02/2023

  Hi ********, 

  After reviewing your account we can see that you joined on 2019-07-29 as a Black Card No-Commitment membership.

  As
  stated on your membership contract, all biweekly memberships are renewed on a month-to-month
  basis until a 30-day cancellation request has been made. We are not able to locate any previous cancellation requests on file for your membership. If you have any proof that you are able to provide we would be happy to look into back-dating the cancellation/refund however, with no proof of cancellation we are not able to process a refund. Going forward we have cancelled your membership with no further payments to be withdrawn from your bank account.

  Thank you.

  Customer Answer

  Date: 27/02/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** ******