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Business Profile

Exercise Programs

Fit4less

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

This profile includes complaints for Fit4less's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Fit4less has 45 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Fit4less

      710 Proudfoot Lane London, ON N6H 5G5

    • Fit4less

      1220 PlaceD'Orleans Drive, Unit 102 Orleans, ON K1C 7K3

    • Fit4less

      100 king St w Chatham, ON N7M 6A9

    • Fit4less

      603 Romeo St S Stratford, ON N5A 6S6

    • Fit4less

      417 - 450 Erb St W Waterloo, ON N2T 1H4

    Customer Complaints Summary

    • 55 total complaints in the last 3 years.
    • 19 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:15/08/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I were members at the Fit4Less location in ********. Due to a move, we both requested to cancel our memberships. During the required 30-day cancellation period, Fit4Less charged us the full annual membership fee in addition to the regular bi-weekly membership fees.I believe this policy is unfair and excessive. Charging the entire annual fee during a period when we will not be able to use the service contradicts the purpose of a cancellation notice. A pro-rated annual fee corresponding only to days of active membership would be more reasonable. Paying a full year's fee for a service that will be terminated within 30 days is not justified, even if this is stated in the contract or FAQ.I am requesting a refund of the annual membership fee charged during the cancellation period for both my membership and my husbands. We seek a resolution that reflects fair and ethical business practices.Thank you for your attention to this matter.

      Business Response

      Date: 18/08/2025

      Hi there,

      Fit4Less has already contacted this member regarding their concerns. 

      Thanks,

    • Initial Complaint

      Date:09/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Fit4Less Team,I hope youre doing well. Im a regular member and truly appreciate the clean environment, well-maintained equipment, and overall atmosphere of the gym.I wanted to kindly suggest the addition of a wrist/forearm exercise machine at our location. This equipment would be a valuable addition for those of us focusing on full arm development and grip strength, and I believe many members would benefit from it.Thank you for considering this request. Looking forward to your response.****************************************

      Business Response

      Date: 23/05/2025

      Thanks for your Feedback/Suggestion!

      We have forwarded them to the appropriate department for future review. We love to hear about new ways that we can serve our members better.

      If you have any further suggestions, please dont hesitate to contact us directly!

    • Initial Complaint

      Date:08/05/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled my membership March 15th 2025. I am still being charged by weekly. I spoke to the manager at this location and he said he I was still an active member. He told me he would retro-actively cancel my membership and I would receive no more charges. I was lied to. I called tonight only to find out my account is still active. I am beyond frustrated at the customer service of this place.

      Business Response

      Date: 23/05/2025

      Hi There,

      This has since been resolved.

      Thanks.

      Customer Answer

      Date: 23/05/2025

       
      Better Business Bureau: 

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me so far. I will continue to monitor if this company pulls money from my account. 

      Sincerely,

      **** ******`

    • Initial Complaint

      Date:05/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fit4Less Location at *********** is NOT STAFFED as per site on Saturday from 11 am. The kiosk machine is OFF and no one is on site to help me get a new card. Terrible management.

      Business Response

      Date: 17/04/2025

      Hello,

      Fit4Less will be reaching out to this individual internally.

      Thanks!

    • Initial Complaint

      Date:17/03/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been requesting my statement since October for insurance purposes I filled out the form many times no response Ive emailed the privacy officers no response Ive escalated to the store manager he cant do anything for me and he refuses to print the statement at the store Fit4less is preventing me from claiming my insurance for the gym membership and it creating a big problem for me Ive since then cancelled my membership emailed privacy officer again they ignore. Id like my statement for the money Ive paid for the last 24 months I dont understand why they cannot print it at the store planet fitness says they print it at the store this is why I cancelled my membership with fit4less but if they can produce the statement I will stay before the 30 days are up I will keep my account open Can someone do something about this? Im not sure why I cant get a receipt for the amounts Ive paid them This should be illegal

      Business Response

      Date: 24/03/2025

      Hello,

      Fit4Less will be reaching out to this member directly to provide another copy of the members statement of account.

      Thanks.

      Customer Answer

      Date: 24/03/2025

      Ive been waiting since October 2024 for the statement and Ive filled out the form over 15 times and the store manager has also filled out the form and escalated the matter and still I never received it.

       

      when they reach out to me Id like the statement not the form to fill out again

      my email is ******************************

      can I please have a time frame of when Ill be receiving the statement?

       

      Customer Answer

      Date: 24/03/2025

       
      Complaint: 23078460

      I am rejecting this response because:

       

      Ive been waiting since October 2024 for the statement and Ive filled out the form over 15 times and the store manager has also filled out the form and escalated the matter and still I never received it.

       

      when they reach out to me Id like the statement not the form to fill out again

      my email is ******************************

      can I please have a time frame of when Ill be receiving the statement?



      Sincerely,

      ***** ****

      Business Response

      Date: 27/03/2025

      Hello,

      We can confirm that Fit4Less has sent the receipt to member directly. 

      Thanks!

      Customer Answer

      Date: 27/03/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ****

    • Initial Complaint

      Date:13/03/2025

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Issue with Payment and Incorrect Charges My payment attempt to Fit4Less failed, but I did not receive any notification regarding this failure. Additionally, I have confirmed with my bank, and there doesn't appear to be an issue on their end.When I attempted to make the payment again, I was asked to pay $40 CAD instead of the usual $15 CAD. This is concerning, as I have already paid a $40 CAD deposit at the beginning of my membership, and this additional charge does not seem correct.Please review my account and assist me in resolving this issue? I would appreciate clarification and a prompt resolution.

      Business Response

      Date: 24/03/2025

      Hi There, 

      Fit4Less will be reaching out to this member internally to discuss these charges.

      Thanks.

      Customer Answer

      Date: 24/03/2025

      I would like a dispute of the charge taken from me.

      Customer Answer

      Date: 24/03/2025

       
      Complaint: 23060365

      I am rejecting this response because:

       

      I would like a dispute of the charge taken from me.


      Sincerely,

      ******* ************

    • Initial Complaint

      Date:08/03/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am "currently" a member of the ******, *********** location. I have been trying to cancel my membership for some time, as you need to give 30 days heads up.Without my knowledge, this location has been made staff-free, so no one to call to pick up and help with the cancellation.The only other method of cancellation is through the kiosks at the front. I spent more than 20 minutes searching for a way to cancel my membership with no possible way. Not even a sneaky, barely-visible way.This means that I am forcibly trapped into paying this yearly membership and cannot be handled by other locations and have no form of protest or escape.

      Business Response

      Date: 11/03/2025

      Hi There, 

      After reviewing the membership we can see that this is a one year paid in full Term membership. 

      Term memberships are non-refundable/non-cancellable, term memberships do expire at the end of one year and do not automatically renew once the year is up.

      This membership will expire on 2025-03-17.

      Thanks.

    • Initial Complaint

      Date:19/02/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau,I am filing a formal complaint against Fit4Less for ongoing unauthorized charges to my bank account.I recently discovered that payments of $15.81 biweekly have been withdrawn from my account (Account Number: ************** since October 2024, despite never having signed up for or used a Fit4Less gym membership. I only set foot in a Fit4Less location for the first time today, which confirms that these charges are fraudulent.I reported this issue to Fit4Less three weeks ago, and I was assured that the charges would stop as of February 2025. However, my account continues to be charged. This ongoing issue suggests negligence on their part in handling fraudulent activity.I request that Fit4Less:1.Immediately stop all future charges to my **************** all unauthorized payments withdrawn since October 2024.3.Provide details on how my banking information was used to prevent further fraudulent activity.Additionally, I am requesting a police investigation to identify the individual responsible for these unauthorized charges.

      Business Response

      Date: 20/02/2025

      Hi There, 

      Fit4Less has been in contact with **** regarding these charges as well as advised on next steps.

      Thanks.

    • Initial Complaint

      Date:06/01/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled the membership but they are still charging annual fee for the whole year upfront. Also extra one month fee.

      Business Response

      Date: 13/01/2025

      Hi There, 

      After reviewing the membership we can see that the cancellation was requested on 2025-01-06 ending on 2025-02-05.

      Fit4Less requires 30 days' notice for all membership cancellations as stated in the Term and Conditions of the contract and members are responsible for any payments within their cancellation period as they do still have access to our facilities.

      Additionally, the Annual Fee is a non-refundable fee that is charged each year on/around the membership anniversary date as also stated in your membership contract. 

      Thanks.

       

    • Initial Complaint

      Date:24/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint due to unresolved issues with my membership, billing discrepancies, poor communication, and lack of customer service. Below is the timeline of events:Initial Payment Disturbance (October 31): I first received an email on October 31 notifying me of a payment disturbance on my account. Upon receiving this, I immediately called the facility and was told by the Regional Manager that if I paid off the outstanding balance and the fee, my membership would be reinstated. I made the payment as instructed, but my membership was not reinstated as promised.Repeated Attempts to Resolve the Issue: After the payment, I continued to follow up multiple times, but I was continually informed that the Regional Manager was busy supporting other locations and that there was no on-site manager available. I patiently waited, but after a prolonged period of no resolution or communication, my frustration grew.Inadequate Responses from Staff: I visited the facility several times in person, yet every time I spoke with the employees, they stated they had no access to my account and were unable to make any changes, including updating my banking information. Despite my persistence, no one was able to resolve the issue or provide meaningful assistance.Account Reinstatement (December 19): On December 19, I was finally informed that my account had been reinstated. However, I was left confused as to why I still owed a balance for services I had not used before this date. The fact that I was being charged for services I couldn't access remains unclear and unacceptable.Desired Resolution: All I initially asked for was to either pay the remaining balance of my contract to avoid further disturbances or to be compensated by waiving the annual fee, at which point I would have gladly signed a new contract. This would have been a reasonable resolution, given the miscommunication and the time wasted on this matter. However, no such resolution has been offered.

      Business Response

      Date: 13/01/2025

      Hi There, 

      Fit4Less will be reaching out to this member directly to discuss their membership. 

      Thanks.

    Fit4less is NOT a BBB Accredited Business.

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