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Business Profile

Exercise Programs

Fit4less

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

This profile includes complaints for Fit4less's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Fit4less has 45 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Fit4less

      710 Proudfoot Lane London, ON N6H 5G5

    • Fit4less

      417 Smythe St Fredericton, NB E3B 3E3

    • Fit4less

      7A - 8401 Weston Rd Woodbridge, ON L4L 1A6

    • Fit4less

      243 King St E Bowmanville, ON L1C 3X1

    • Fit4less

      95 First St Orangeville, ON L9W 5E8

    Customer Complaints Summary

    • 72 total complaints in the last 3 years.
    • 26 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:31/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tried canceling my membership for 3 months and keep getting charged every month for fees. Just called again today and was told it takes a month to cancel. Again told I would receive an email to acknowledge the cancelation. This time I got the employees name and will be disputing the charges with my bank if any further money is deducted. Employee was great, he did apologize for the inconvenience and made sure to give his name however I am doubtful I will not be charged again. Beware when signing up for this gym that canceling is a nightmare. Alot of reports with this issue from members posting online.

      Business Response

      Date: 03/09/2024

      Hi There, 

      Fit4Less will be reaching out to this member internally.

      Thanks!

    • Initial Complaint

      Date:30/08/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction of CAD $13.55 was made on August 28th, 2024 to Fit4Less Canada(Goodlife)I had cancelled my membership over a year ago. They do this once every two weeks. The business has not resolved this of course, and they have a history of such practice.

      Business Response

      Date: 03/09/2024

      Hi There, 

      Fit4Less will be reaching out to this member directly. 

      Thanks!

    • Initial Complaint

      Date:03/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my deep concern and dissatisfaction regarding a serious incident that occurred at ****** on July 9th, 2024. This incident has left me questioning the security and professionalism of the gyms staff, and I believe it requires immediate attention from upper management.After finishing my workout, I returned to the locker room only to find my padlock broken. Understandably alarmed, I went to the front desk to report the incident. I was informed by an employee that another employee named ***** had broken open my locker because another customer mistakenly thought it was his. The customer, who had a similar padlock, was unable to open his locker and assumed mine was his. *****, upon discovering the mistake, left my locker open with my belongings inside, creating a significant breach of security.While I appreciate the misunderstanding, I am extremely disappointed with the response I received from the gyms management. Despite my request for a replacement 4-digit password locker, I was informed today that, the gym manager, ******, would not provide a new lock or offer any form of compensation for the broken padlock. Additionally, the customer who caused damage to my property has refused to compensate for my loss.This incident has not only inconvenienced me but also made me feel that my personal belongings are not safe at your facility. The handling of this situation by the gym staff was inadequate and unprofessional. I strongly believe that the gym should take responsibility for the actions of its employees.I request that the gym provide a replacement lock immediately and compensate for any inconvenience caused. Additionally, I urge you to review your policies and staff training procedures to prevent such incidents from occurring in the future.I hope that this matter can be resolved promptly and satisfactorily. I look forward to your response and a swift resolution to this issue.Thank you for your attention to this matter.

      Business Response

      Date: 09/08/2024

      Hi There,

      Fit4Less will be reaching out to Sait directly.

      Thanks.

    • Initial Complaint

      Date:29/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My membership was canceled in May and they have continued to charge my account. I was charged a $70 annual fee after my account was closed.

      Business Response

      Date: 09/08/2024

      Hi There, 

      Fit4Less has already been in contact with this member and this has been resolved.

      Thanks!

    • Initial Complaint

      Date:26/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Formal Complaint Regarding Personal Belongings Removal To Whom It May Concern,I am writing to file a formal complaint against Fit 4 Less located at ************************************************. My household consists of three members who hold Fit 4 Less memberships, including a black card. Our ID numbers are as follows: ***************** (F4L002634497), ***************************** (F4L002634496), and *********************************** (F4L002551218).According to Fit 4 Less' stated conditions, outside shoes are not permitted in the gym area. We complied with this policy by storing our gym shoes in the locker provided. Regrettably, due to health issues, we were unable to visit the gym for two days. When we finally returned, we discovered that our personal belongings had been removed from the locker, despite being secured with a lock. Despite seeking assistance from the staff and thoroughly checking the designated area for misplaced belongings, we were unable to locate our shoes. It is essential to note that we use branded shoes for our safety and comfort during our workouts. We find it wholly unacceptable that our items were removed without any prior notice. Even if removal is deemed necessary, Fit 4 Less must place or rearrange the removed items to ensure they are kept safe for at least 30 days. Fit 4 Less is a reputable brand, correct? This incident has caused us significant inconvenience, and we expect swift action to address it. We demand a clear explanation for the mishandling of our personal belongings and seek compensation for the cost of the missing footwear. Additionally, we urge Fit 4 Less to thoroughly review its procedures regarding the removal and storage of members' belongings to prevent similar occurrences in the future.We anticipate a swift and satisfactory resolution to this issue. Thank you for your attention to this matter.Sincerely,***************************** ****************************

      Business Response

      Date: 09/08/2024

      Hi There, 

      Fit4Less will be reaching out to this member internally.

      Thanks!

    • Initial Complaint

      Date:14/06/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My annual membership got renewed without my approval, and I got charged for annual fee. I was to cancel my membership in a month, which I did, but it was after I got charged for the annual fee of 60 dollars, and my request for refund was rejected by the staff at the gym. Had I been asked to renew my contract, I would have definitely cancelled my membership at that point. I request to get the annual fee refunded.

    • Initial Complaint

      Date:23/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 23 at roughly 2:30pm I called the depot fit4less location and nobody answered the phone. I called 3 times there was no answer. I wanted to ask if tanning was available. When I got there the staff were all in the staff room eating. When I asked to go tanning they said no tanning until 5pm because they were having a team meeting. Thats a huge inconvenience and they didnt let anyone know before hand. The services at the gym are suppose to be available to us and its very unprofessional to just put up a sign and then refuse a service. Thanks

      Business Response

      Date: 24/05/2024

      Hi There,

      We are sorry to hear your experience was not what we strive for. Thank you for taking the time to forward your concerns to us. We appreciate this opportunity to formally extend our apologies and to better our services for all of our members. We do apologize for your experience, and for any inconvenience or frustration it may have caused you. We have escalated your concerns to the Regional Manager to look in to and address your concerns appropriately.

      Thanks.

    • Initial Complaint

      Date:15/05/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchas d a membership for my wife on May 6, 2024 and paid the annual membership fee. We went to the gym on May 7, 2024 and were informed that she had signed up for the wrong location. The associate working the counter cancelled the membership and told us it would be refunded and that we could then purchase a new membership at the self-serve kiosk. We purchased a new membership at the kiosk and paid another annual membership fee.I got my credit card statement and discovered that I had been billed twice and I was not refunded for first membership that was purchased and then cancelled. I called the gym on May 13 and was told that the manager would call me on May 14. On May 15 I called the gym as I still did not receive a call back and was told "Well, the gym has 7000 members and the manager is busy. He'll get back to you eventually, but he's really busy."This is unacceptable and I expect the refund to be processed as initially promised.

      Business Response

      Date: 10/06/2024

      Hi There, 

      Fit4Less will be reaching out to ***** directly as the information provided in this complaint does not match the membership in question. 

      Thanks!

    • Initial Complaint

      Date:17/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed a contract Oct 2019, expecting contract to expire Oct 2020. Because of terms outlined in contract, it was auto-renewed till this date. The payments were taken from my wife accounts and we had not noticed we were still under contract with Fit4less until coincidentally, we missed a payment and were notified of it by e-mail. After learning that we had been subscribed to fit4less for over 4 years without using the service, I contacted the location and tried to figure this out. I initially asked for the contract agreement that was made so that I could go over it. The ** of the location, ****, said he did not have one. Luckily, I was able to dig up the agreement made in my e-mail and after reading through the terms and conditions saw that there was a clause that said IF you are pre-authorized payment, then you will be auto-renewed, however it also stated that there will be notice provided 30 to 90 days before auto-renewal to give you option to cancel. I never recieved any of these notices. This fact plus the fact that the payments were being taken from my wifes account, I only found out recently of my on-going membership. After asking **** to forward any notices sent to me in the past, he did not. Because I asked my brother, a lawyer to read the contract and advice me, **** said he could no longer help me and that I had to contact legal department. After asking him for contact information, he stopped responding to my e-mails. Two weeks later and Fit4less again took money out of my account and this time with an added missed payment fee (twice.) Again I e-mail **** to ask him to send me notice of cancellation and again no response. Overall, Fit4less has left me with a terrible experience and I would highly advice anyone from opening up an account at any one of there locations, especially this Scarborough one under ***** Terrible customer service and scum business practices to make a few extra dollars.

      Business Response

      Date: 02/05/2024

      Hi There, 

      Fit4Less will reach out internally regarding this.

      Thanks.

    • Initial Complaint

      Date:19/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They deducted 2 times in my bank account on February 16, 2024. The first deducted it was $25 and the second one it was $31.62. It was saying that Fit4less MSP deduction.

      Business Response

      Date: 28/02/2024

      Hi There, 

      Fit4Less will be reaching out to this member internally. 

      Thanks!

    Fit4less is NOT a BBB Accredited Business.

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