This Business Is Not BBB Accredited

Vivint Smart Home Security

Vivint Smart Home Security

(800) 216-5232

Vivint Smart Home Security

18 years in business
Headquarters
4931 N 300 W
Provo, UT 84604-5816
Fax Numbers
  • (801) 377-4116
Additional Phone Numbers
  • (801) 434-8800
  • (800) 350-5697
  • (801) 765-4753
  • (888) 346-9202
  • (800) 819-5857
  • (559) 271-4672
BBB File Opened: 10/21/2002
Business Started: 01/01/1999
Business Started Locally: 01/01/1999
Business Incorporated: 12/21/1998 in UT
Business Management
  • Mr. Alex Dunn, President
  • Mr. Scott Hardy, COO
  • Mr. Todd Pedersen, President
  • Mr. Nathan Wilcox, Chief Compliance Officer
Business Category
  • Burglar Alarm Systems - Dealers, Monitoring & Service
  • Automation Consultants

Additional Information
  • According to company policy, all Vivint sales representatives and installation technicians are required to wear an identification badge that has (a) their full name, (b) a photograph, and (c) a unique identification number that can be used to look up...

Alternate Business Names
  • Vivint, Inc.
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

C-

Government Action

Gov. Action

On January 26, 2015, the State of Georgia Attorney General's Office entered into an Assurance of Voluntary Compliance with Vivint, Inc. The investigation was initiated by the administrator for the Fair Business Practices Act.

The state contends Vivint representatives:

  •      Misinformed consumers regarding the value of equipment and services;
  •      Advertised to consumers unsubstantiated claims of energy savings;
  •    
... Read More

Government Action

Gov Action
On January 22, 2016 the Division of Occupational and Professional Licensing (DOPL) found Vivint, Inc employing an unlicensed individual as an alarm company agent.  Respondent was issued a fine of $400 which has been paid.

Government Action

Pennsylvania Attorney General Settlement

On January 9, 2017, Attorney General of Pennsylvania entered into a Settlement Agreement with Vivint, Inc. According to the settlement, agents from Vivint allegedly made the following misrepresentations in door to door solicitations: 

  • Vivint agents said they were affiliated with the consumers' existing security companies.
  • Agents further said that consumers' existing security systems and services n
... Read More

Overview

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Vivint Smart Home Security include:

  • 4089 complaint(s) filed against business
  • Government action(s) against the business

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Vivint Smart Home Security

This Business Is Not BBB Accredited

Vivint Smart Home Security

Customer Review Rating:

31%
71%

Composite Score: