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Business Profile

Compression Clothing

Nano Socks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Compression Clothing.

Reviews

Customer Review Ratings

1.87

Average of 52 Customer Reviews

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Review Details

  • Valerie M

    Date: 01/10/2025

    Same problem as everybody else. My 89-yo father placed an order in July. In September they started charging him $38.73/month. Total scam.

    Nano Socks

    Date: 01/13/2025

    Dear *******,

    Thank you for bringing this to our attention. We deeply value our customers and strive to ensure a positive experience. We sincerely apologize for any inconvenience caused to your father.

    To address this matter promptly, we kindly ask that you reach out to our customer support team at [support email] or call us at ************. Our team will be happy to assist your father in resolving this issue, including reviewing any charges and ensuring clarity about his order.

    We are committed to making things right and appreciate the opportunity to assist further.

    Best regards,
    Team NANOSOCKS

    Valerie M

    Date: 01/20/2025

    I contacted Nanosocks separately from this review, and they did refund 4 months of the subscription fee. While I appreciate that, I still find this practice highly suspect. The fact that a subscription "may" be launched is hidden deep in the terms and conditions. That needs to be much clearer.

  • D. F.

    Date: 01/05/2025

    They claim we signed up to receive a health newsletter from them on ********, to the tune of $38.73 per month. We would never have done this. When calling to request a refund, I was told, "that's your problem" since I didn't catch it sooner (we had charges in Aug, Sept, Oct, Nov, and Dec 2024). The *** canceled my "recurring charge" and did credit me for last month's charge - why would they credit me if I'm in the wrong? I will be filing a dispute with our bank, but I'm sure that ************************** will fabricate that we agreed to receive the newsletter. Purchasing socks should not be enough to authorize a recurring charge. I would have given a 0-star rating if it were available. Nanosocks: There is no need to ***ly to this message as I know you won't mean anything you say, judging by your previous responses of "offering to make things right".

    Nano Socks

    Date: 01/06/2025

    Hello *****,

    We apologize for any confusion or frustration caused by your experience with our ******************************** Upon reviewing your account, we confirmed that the refund for the last charge was processed as it was a payment in advance. When the representative canceled your Nanohealth Subscription, the payment for the final month was automatically refunded to you.

    If you have any further concerns or require additional clarification, please feel free to contact our customer service team directly at ************. Were here to help address any questions or assist you further.

    Thank you for bringing this to our attention, and we sincerely regret any inconvenience this situation has caused.

    Best regards,
    Team NANOSOCKS

    D. F.

    Date: 01/13/2025

    This is the standard reply provided by nanosocks to every person who has filed a negative review of nanosocks on BBB. We did not give our permission for them to charge our card for a monthly service - which we NEVER received. A dispute has been filed with our bank as a result of this scam. We have asked for a full refund of five months of payments and will settle for nothing less. One month's refund is not enough.

  • Mark M

    Date: 12/14/2024

    Nano Socks knowingly charges your payment method every month until YOU CATCH THEM. All they want is your first order to get your information. This is fraud and they should be charged and shut down. The answer I was given was It gives you access to their website . **** - the website is free. The US Attorney General should investigate.

    Nano Socks

    Date: 12/16/2024

    Hello ****,

    Thank you for bringing this to our attention. Weve reviewed our records but were unable to locate any account associated with the email address provided *********************** To assist you further and resolve your concern, we kindly request that you reach out to our customer support team directly. You can contact us at ************ or email us at ************************************************************.

    We are committed to addressing your concerns and ensuring a positive experience.

    Sincerely,
    The NanoSocks Team

  • Prudence D

    Date: 12/08/2024

    Scam. Scam scam. Buyer beware. You will get your first order. But then the company continues to charge your card every month until you catch them. Im calling my attorney general and better business bureau on tomorrow morning!!! If I could have given them no stars. I would have

    Nano Socks

    Date: 12/10/2024

    Hello ********,

    Thank you for sharing your feedback. We take all customer concerns seriously and strive to provide the best experience for everyone.

    We apologize for any inconvenience youve experienced. Our customer support team is here to assist you in resolving this matter promptly. Please reach out to them directly at ************, and theyll be happy to help clarify and address your concerns.

    Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.

    Best regards,
    Team Nanosocks

  • Veronica C

    Date: 11/10/2024

    My 86 year old mother was desperately in pain when she saw the commercial of NanoSocks. In February 19, she ordered 3 pairs and paid $60.07. She was pleased with the socks but not with the 5 unauthorized charges of $39.77 in May, June, July, Aug, Sep!!! . That's $200 of money from someone who is living on fixed income!!! .Also, I wonder why would the charges of $39.77 started to happen in May when my mom's order was made February (3 months later?!) These charges are not only unauthorized but its very sneaky. To make matters worse, I was told by Discover Card that they had to reverse 3 of the credits of $39.77 that were initially issued because NanoSocks showed them proof of a delivery of a service? My mom bought SOCKS period. I found out that they were referring to a digital product? Really!!! My mom is 86. When i opened her emails, those nano emails were not even read at all! This is not only a scam. It is bordering elder abuse!!! Abuse I will not stop until justice is given to my mom. and I end with a warning to other elders to beware of NanoSocks. They;re Fake.

    Nano Socks

    Date: 11/12/2024

    Dear ********,

    Thank you for bringing this to our attention. We apologize for the inconvenience you've experienced. Our team will reach out to you via email or phone by tomorrow to address and resolve your concerns promptly.

    Thank you for your patience.

    Best regards,
    Team Nanosocks

  • Joella C

    Date: 11/04/2024

    I have been charged and my credit card debited for 6 pairs of nano socks and ordered and received only 2 pair. I have called the 1877 number which was on my card 4 separate times and an automated voice said the call could not be completed t this time call back later. I then called 888 205 number and spoke to a person who said he could not do anything. I asked to speak to a supervisor because i believe there is a cr3edit card scam or fraud on your end and he said that was not possible. He said all supervisors were busy and would call me back. They have not. This is very disturbing because it looks to me like you have a history of this from the customer reviews. I would like this to be resolved quickly so i do not have to resort to further action. 11/4/24

    Nano Socks

    Date: 11/05/2024

    Dear ******,

    Thank you for bringing this to our attention. We apologize for the inconvenience you've experienced. Our team will reach out to you via email or phone by tomorrow to address and resolve your concerns promptly.

    Thank you for your patience.

    Best regards,
    Team Nanosocks

  • Randall K

    Date: 09/23/2024

    Scammed my 80 yr old mother with these unauthorized recurring charges after only wanting one pair of these & forces her to hold for half an hour at a time only to ultimately get sent to voicemail EVERY SINGLE TIME SHE CALLS. Shame on you, you know what you're doing. Reported to credit card company as fraud for full refund & start an investigation so this can't keep happening to unsuspecting people.

    Nano Socks

    Date: 09/24/2024

    Hello *******,

    We apologize for the inconvenience your mother has experienced. Please have her call us tomorrow between 9 AM and 10 PM EST at ************, and well resolve this matter promptly.

    Best regards,
    Nano Socks Customer Support

  • Angella B

    Date: 09/06/2024

    I didn't receive any orders from Nano Socks and they have debited my card for July, August, and Septemer. I am very disturbed about these fraudulent charges abd I would like my money refunded immediately, please.Thank you,******* R. ******-****

  • RHODORA B

    Date: 08/22/2024

    I purchased several pairs of compression socks from Nano Socks on March 18, 2024 which they charged me on my credit card for $99.67 and $12.99. When I reviewed my credit card today, I noticed that they have been charging my credit card $39.77 every month starting in May through August every month (so far a total of 4 months). I am requesting that they process a refund for the 4 months that theyve been charging me.

  • Valerie H

    Date: 07/29/2024

    Why are you guys fraudulently charging me for socks I never ordered,? Twice thus month for 38.73.Thanks

    Nano Socks

    Date: 07/29/2024

    Hi *******,

    We apologize for the inconvenience you experienced. It's important to us that our customers have a clear understanding of their orders. We want to assure you that this will be resolved. We also sent you an email, so please check it. If you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you.

    Best,
    Team NANOSOCKS

Nano Socks is NOT a BBB Accredited Business.

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