Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged monthly $38.73 for months for a subscription I was not aware that started after I purchased Nono Socks. I have never signed up for this, nor have I received any communication from Nano Socks about this subscription. I called Nano Socks and so far have not received any help. I will try again, but feel so violated by this. The first time I was charged for this was March 13th.

  Business Response

  Date: 09/04/2025

  Dear BBB team and ******,
  
  We take all customer concerns seriously and appreciate the opportunity to address this matter.
  
  Regarding the complaint about charges totaling $232.38 for a subscription, we would like to clarify that the customer had opted into NanoHealth, a complimentary program provided free for two months at the time of her NanoSocks purchase. After the trial period, the subscription automatically continued at the standard monthly rate of $38.73 for six months.
  
  We understand that the customer was not fully aware of the subscription terms, and we sincerely apologize for any confusion or frustration caused. To resolve this promptly, we have immediately canceled the subscription and will issue a full refund for any charges incurred after the trial period.
  
  We remain committed to providing excellent customer service and ensuring our customers feel supported and respected. Should the customer have any further questions, our support team is available at ************.
  
  Thank you for your attention to this matter.
  
  Sincerely,
  Team Nanosocks - Customer Support

  Customer Answer

  Date: 09/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:08/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was charged for a subscription that I didnt sign up for after buying some of your so called magic socks. Received my charge card statement today and had to go through a lengthy search to find out what this charge was for. I purchased the socks back in May and already paid that bill of course so I was quite surprised to find this new charge.Who in their right mind needs a subscription for socks? Luckily I persevered and cancelled this so called subscription so as not to have another charge show up on next months bill. I hope no more people fall into this scheme.

  Business Response

  Date: 08/22/2025

  Hello BBB team,
  
  We have reviewed Ms. ***** concern and can confirm that her NanoHealth subscription has already been canceled. A refund for the disputed charge has been processed as well.
  
  We appreciate the opportunity to resolve this matter and thank Ms. ***** for bringing it to our attention.
  
  Sincerely,
  Nano Socks *************

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 3 pair of Nanosocks. The price including ***** *********** $51.94. They are too tight and the only way to get the correct fit would be the size not shoe size. I don't need a wider width I need more size selections which is not available.Before I ordered them I read their ads and background information which included a statement using the words "FULL REFUND" if not satisfied. I called to find out how to return them .and they sent me their "policy" which was 1) keep them and they refund half (I don't know if that includes shipping; 2) return them (You pay shipping again) ; 3 )return them and get a new pair/size paying shipping again I went back on-line but NOW there is no information about "FULL REFUND" in any of the brochures. They say refund with tiny (less s&h)To begin with $***** shipping is overpriced. Either way they make money and I am still in need of something the helps my edema.Thank you.

  Business Response

  Date: 07/09/2025

  Business Response to Complaint ****** *******
  Order Number: 1114718
  
  Thank you for the opportunity to respond to Ms. ******** concerns.
  
  We understand her frustration and appreciate her feedback. Our return and refund policy is clearly outlined on our website and available for review prior to any purchase. You may click here for reference *******************************************************************************. We strive to be transparent about the options available to customers who are not satisfied with their order.
  
  Our policy offers multiple return paths to accommodate varying customer preferences:
  
  Return for Refund Customers may return the product for a refund, less shipping and handling.
  Return for Exchange We offer size exchanges if the original fit isn't right.
  Keep & Partial Refund For convenience, customers can opt to keep the product and receive a partial refund without needing to return it.
  
  While we cannot refund shipping costs as outlined in our return terms, we remain committed to making the process as fair and easy as possible. We have already provided Ms. ******* with her return options and will honor them in full accordance with our published policy.
  
  Thank you for your time and for allowing us to clarify this matter.
  
  Sincerely,
  **** ****
  Customer Relation Manager
  **********************
  

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged monthly $38.73 for 5 months a subscription I was not aware that started after I purchased Nono Socks. I called Subscription was canceled today while talking to customer service. She refunded May charge but said she could not refund other 5 months.

  Business Response

  Date: 06/09/2025

  Hello *****,
  
  Thank you for reaching out, and we appreciate the opportunity to respond through the Better Business Bureau.
  
  Weve reviewed your account and confirmed that the NanoHealth subscription has been fully canceled. In addition to the refund already issued for the most recent charge, weve processed refunds for the four previous charges as well. All five charges have now been refunded to your original payment method.
  
  Were sorry for any confusion and appreciate the chance to make this right. If you have any further questions, please dont hesitate to contact our customer support team at ************.
  
  Sincerely,
  **** ****
  Customer Support Team

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased one pair of Nano socks, received the socks, unable to wear as were too tight. Now months later I received an email from Nano saying they were "renewing my membership" and charging my account. I NEVER signed up for a membership. Tried to email company but it's an impossibility to reach or activate an email. Found a phone number, called, spoke with ****. She said my account was cancelled. I don't believe it. She barely asked for my name, the minute it was out of my mouth, she stated she'd cancelled it. Too fast. Be warned, this company gets your CC number and will continue to process charges to it. I definitly indicated "one time order" when I made the purchase. I've gone to their site and can not find an option to access an account so it's a series of dead ends. If another charge is processed I will have to cancel my current card and deal with notifying all my accounts the new number. Just stay away from ****.

  Business Response

  Date: 05/09/2025

  Hi *****,
  
  Thank you for reaching out. I wanted to clarify a few things regarding your recent concern.
  
  The phone number you used(405) ********is associated with your NanoSocks purchase, which is why **** was able to quickly pull up your account during your call.
  
  When you placed your order for NanoSocks back in March, it included a complimentary 2-month offer for our wellness service, NanoHealth. That free period ended this month, which is why you received an email regarding the renewal.
  
  Please rest assured that **** has already canceled the ********** membership for you, and there have been no charges made to your account related to this service.
  
  We appreciate your feedback and understand how frustrating this experience must have been. If you have any further questions or concerns, feel free to let us know.
  
  Best regards,
  Mark
  Team NANOSOCKS

  Customer Answer

  Date: 05/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased exactly ONE pair of socks from this company. The socks were not adequate. Their return requirements were so onerous (and I could not find anyone to talk to on the phone when I tried calling) that I gave up returning them. Later I discovered they were charging my credit card multiple times as if I had purchased multiple socks. YET I WAS NOT RECEIVING ANY SOCKS AT ALL. They were just charging my credit card over and over again without sending me anything. THEY WERE STEALING FROM ME. They then told my credit card company that the charges were legitimate and that I was guilty of "friendly fraud" WITHOUT ANY EVIDENCE WHATSOEVER. This is a disgusting company that engages in ****************** of its customers.

  Business Response

  Date: 01/23/2025

  Dear BBB Representative,
  
  We appreciate the opportunity to address the concerns raised by ****** regarding her experience with NanoHealth.
  
  After a thorough review, we found that ****** enrolled in our NanoHealth subscription program as part of her initial purchase. The subscription began after the trial period concluded, and monthly charges were applied as outlined in the terms and conditions agreed to at sign-up. We understand there may have been confusion about this process, and we sincerely regret any frustration this caused.
  
  Sandra's subscription was cancelled in November 2024 to prevent further charges. However, as she has already filed a dispute with her bank regarding the charges, we are unable to process a refund directly at this time. The final resolution will depend on the outcome of the dispute process with her bank.
  
  We take ******* feedback seriously and are committed to improving our communication regarding subscription services to avoid similar situations in the future. Please let us know if further information or clarification is needed.
  
  Sincerely,
  **** ****
  Team NANOSOCKS
  

  Customer Answer

  Date: 01/24/2025

   
  Complaint: 22842438
  
  I am rejecting this response because:

  NanoSocks claims that I signed onto a subscription, which is why they kept charging me.

  If I signed onto a subscription, THEN WHY DID I NEVER RECEIVE MORE THAN ONE PAIR OF SOCKS?

  I kept being charged every month and was never receiving anything. Yes, I was refunded a portion of what I was charged but not everything.

  I should be refunded for the number of shipments that I received, and that's it -- I received EXACTLY ONE.

   

  Sincerely,
  
  ****** ******

  Business Response

  Date: 02/04/2025

  Dear BBB and ******,
  
  As stated in our previous response, we have attempted to process the refund; however, we are unable to do so because ****** has already filed a dispute directly with her card company. This dispute prevents us from issuing the refund on our end.
  
  At this point, ****** has two options:
  
  Wait for the card company to resolve the dispute.
  Cancel the dispute, which would allow us to process the refund directly.
  

  We are unable to take any further action while the dispute remains open. Please let us know how she would like to proceed.
  
  Best,
  **** ****
  Team NanoSocks

  
  

• Initial Complaint

  Date:12/31/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to return an order of socks and could not find a place on their website to do so. I tried texting but could not get a reply. I tried calling and wat old by an automated system that I would be called back at the number I left and I never received a call back

  Business Response

  Date: 01/02/2025

  Hello ******,
  
  Please take a look at the following refund/exchange options and let us know how you would like to process this request.
  
  Refund / Exchange Options
  - You may keep the current socks that have already been delivered to you and you'll receive a 50% refund.
  - You may return the socks. They must be received by us within ** 30 days** from our initial delivery date and we'll gladly issue a refund minus the shipping costs.
  - If you need the socks in a different size, you may exchange them by returning the current socks to us and submitting what size you'd like to exchange them for. Upon receipt, we'll send you the new size requested.
  
  The return address is:
  
  NanoSocks Return Dept
  ************************
  ************, IN 46268
  
  Lastly, kindly send us a copy of your tracking receipt once the order has been sent back. Thanks in advance!
  
  Best,
  Team NANOSOCKS
  

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a single transaction with this company on 5/26/23 for $38.95 on our credit card.This company then charged $34.77 on our credit card on 7/29/23, 9/28/23, 10/28/23, 11/27/23, 12/27/23, and 1/26/24. They then increased what they are charging me to $39.77 on 2/25/24, 3/26/24, 4/25/24, 5/25/24, 6/24/24, 7/24/24, 8/23/24, and 9/22/24. None of these additional charges were authorized. No products were provided to us as a result of these charges. And nothing in the receipt for the original purchase indicated otherwise. These are simply fraudulent charges on the part of this ********** son noticed the fraudulent charges and we called on Sept 21, 2024. No one answered, so we left a voice mail. No return call within ten days. So, to stop the charges, we had to cancel our credit card and issue a new one to stop the fraud.Other comments here confirm we are not the only customers this happened to. This company should be prosecuted for fraud.

  Business Response

  Date: 10/31/2024

  Dear BBB,
  
  We appreciate the opportunity to address ******* concerns regarding charges associated with his purchase of Nanosocks in May 2023. When ****** initially purchased Nanosocks, he was also provided a complimentary free trial for Nanohealth, a subscription-based health app designed to enhance the benefits of Nanosocks. This app offers users a personalized health portal, with access to wellness articles, recipes, and fitness programs.
  
  The free trial lasted two months, after which the subscription auto-renewed, as per the terms, and began incurring a monthly fee. However, we understand that ****** *** not have intended to continue with the subscription but did not notify us until this month.
  
  To prioritize his satisfaction, we have since canceled his subscription and processed a full refund of all charges to his account. We value our customers and are committed to resolving any misunderstandings.
  
  Thank you for facilitating this resolution.
  
  Sincerely,
  **** ****
  Nanosocks Customer Service
  

• Initial Complaint

  Date:09/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Late evening on September 18, 2024, I placed an order for 2 pairs of Nano Socks through their website. Prior to finalizing transaction, buyer has to go through many screens asking if you're interested in other products. I answered by clicking "No thanks" to each prompt. However, when I was able to finalize transaction using ******, amount charged was in excess of $267.00. Nano Socks had charged me as if I had ordered the extra items being offered. I immediately tried to cancel entire order and was unable to do so. I placed call to their number and was only able to leave voicemail message asking to cancel order. Next day, September 19, I was told order had already shipped and I could return items when delivered for refund. I view such practice as unscrupulous by Nano Socks because they disregard customer's declining of additional offers and add items even though not wanted. Be careful when considering purchases from Nano *****. Shady practices!!

  Business Response

  Date: 09/19/2024

  To Whom It May Concern,
  
  We acknowledge the customers complaint regarding the order placed on September 18, 2024, for two pairs of Nano Socks. We understand the concerns raised and appreciate the opportunity to respond.
  
  Customers Request to Cancel Order: Upon receiving the order late in the evening on September 18, our fulfillment process was initiated promptly the following day. All orders placed are dispatched by 12 PM EST the next business day. In this case, the customers order had already shipped by the time they contacted us at approximately 4 PM EST on September 19, 2024. At that point, it was not possible to cancel the order. We informed the customer that they could return the package once delivered and that a full refund would be provided for the returned items.
  
  Ordering Process: We have reviewed the ordering process and can confirm that customers are given clear options to accept or decline any additional offers before finalizing their purchase. While we regret any confusion that may have occurred, our records indicate that the customer had the opportunity to review the final order total before completing the transaction.
  
  Resolution: As previously communicated, the customer is welcome to return the package upon delivery, and a full refund will be processed for the returned items. As the order was shipped before we received the cancellation request at 4 PM EST on September 19, 2024, the cancellation could not be processed in time.
  
  We remain committed to assisting the customer in resolving this issue and hope the explanation clarifies the situation.
  
  Thank you for your time and attention to this matter.
  
  Sincerely,
  **** ****
  Team NANOSOCKS

• Initial Complaint

  Date:08/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On august 5th, 2024, ordered a pair of nano socks for $36.90 as soon as I got them I put them on and they left indentations in my ankles and top of foot. I immediately sent them back for a full refund as promised. They are sending me $19.99. This company is a scam!

  Business Response

  Date: 08/27/2024

  Dear BBB,
  
  Thank you for bringing this matter to our attention. We want to clarify that the customer was fully refunded for the amount paid for the Nanosocks, minus the shipping and processing fees. As stated in our return policy, these fees are non-refundable. Click here ***********************************************************************************
  
  We regret any dissatisfaction the customer may have experienced, but the refund was issued in accordance with our policies.
  
  Please let us know if you need any further information.
  
  Best regards,
  *****************
  Team NANOSOCKS