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Business Profile

Compression Clothing

Nano Socks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Compression Clothing.

Complaints

Customer Complaints Summary

  • 119 total complaints in the last 3 years.
  • 35 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought one pair on Nano socks and I am receiving monthly charges for nothing. I have not nor do I need monthly socks. I did not sign up for this recurring billing. I have tried to call them with no answer. The charges are sporadic solid two months then not the next then charges show up again.I have seen several reports about this site on the internet now and I have even seen complaints on this site.

    Business Response

    Date: 03/15/2024

    Hello ******,

    This is ***************** from NanoSocks customer care.  I hope this email finds you well.Im writing regarding your experience with NanoSocks as outlined in your complaint with the BBB.  While we strive to offer an excellent customer experience, in this case we fell short.  I wanted to take this opportunity to apologize and to let you know that all charges have been refunded.

    If you have any other concerns, please respond directly to this email to reach me at ********************************.  Id also kindly ask that if you are satisfied with this resolution, you please reach out to the BBB to let them know.

    Kind regards,
    Mark

    Customer Answer

    Date: 03/19/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:03/12/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pair of socks around September 2022.Ever since Ive been billed for some mysterious insurance that I never agreed to nor signed up for.What kind of fraud is being perpetrated here?I see others that have also been scammed on the BBB site.Please refund the money I paid.

    Business Response

    Date: 03/13/2024

    Hello ****,

    This is ***************** from NanoSocks customer care.  I hope this email finds you well.

    Im writing regarding your experience with NanoSocks as outlined in your complaint with the BBB.  While we strive to offer an excellent customer experience, in this case we fell short.  I wanted to take this opportunity to apologize and to let you know that all charges have been refunded.

    If you have any other concerns, please respond directly to this email to reach me at ********************************.  Id also kindly ask that if you are satisfied with this resolution, you please reach out to the BBB to let them know.

    Kind regards,
    Mark

    Customer Answer

    Date: 03/22/2024

     
    Complaint: 21410613

    I am rejecting this response because:am relecting this response because
    In an email response from ******************** on 03/14/2024 he indicated that my complaint would be examined and he would get back to me. That was a week ago and no response
    has been forthcoming leading me to believe that the refund issued to me of $173.85 from Nano socks would resolve the issue. Well it has not, as I paid well over $400+ from late
    2022 to early 2024 till my complaint was registered with the BBB.I never agreed to this mysterious charge and NEVER even received any documentation indicating my benefits, etc. from this program or health care -
    whatever scam they called it

    Sincerely,

    *******************

    Business Response

    Date: 04/02/2024

    Dear BBB team,

    We appreciate the opportunity to address the concerns raised in complaint regarding the subscription refund issue.

    We would like to inform BBB that we have already communicated directly with the customer, *******************, regarding the refund approval for the remaining subscription payment. Despite our efforts, there are two charges currently in dispute with ****'s card company, which hinders us from processing those refunds promptly. We have informed **** of this situation and provided him with options to resolve the disputes.

    We remain committed to resolving this matter and ensuring customer satisfaction. If ******************** requires any further information or assistance regarding this complaint, please do not hesitate to contact us directly.

    Thank you for your attention to this matter.

    Sincerely,
    Mark
    Team NANOSOCKS

    Customer Answer

    Date: 04/02/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

  • Initial Complaint

    Date:03/04/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Stop charging me monthly for Sox Im not receiving! I bought two pair and andpaid by credit card. Now months later you are charging me monthly for six Im not ordering or receiving. You are a scam.

    Business Response

    Date: 03/05/2024

    Hello ******,

    This is ***************** from NanoSocks customer care.

    Im writing regarding your recent experience with NanoSocks as outlined in your complaint with the BBB.  While we strive to offer an excellent customer experience, in this case, we fell short. I wanted to take this opportunity to apologize and to let you know that all charges have been refunded.

    If you have any other concerns, please respond directly to this email to reach me at ********************************* Id also kindly ask that if you are satisfied with this resolution, you please reach out to the BBB to let them know.

    Kind regards,
    Mark

  • Initial Complaint

    Date:03/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello. My complaint comes from Nano sock company 1st charging my card 12-24-23 for a ton of items I didn't agree to purchasing. The charges were removed with alot of arguing between me and the representative. That was resolved. Then all of the sudden today 3-1-24 out of no where my card was charged again for $34.77. Because of the 1st time ******** sock company charging my card with out permission for every item they sold. I would Never order from this company again. So without permission my card was just randomly charged again without permission. I am highly upset.

    Business Response

    Date: 03/05/2024

    Hello ********,

    This is ***************** from NanoSocks customer care.

    Im writing regarding your recent experience with NanoSocks as outlined in your complaint with the BBB.  While we strive to offer an excellent customer experience, in this case, we fell short. I wanted to take this opportunity to apologize and to let you know that the charges have been cancelled and voided.

    If you have any other concerns, please respond directly to this email to reach me at ********************************* Id also kindly ask that if you are satisfied with this resolution, you please reach out to the BBB to let them know.

    Kind regards,
    Mark

  • Initial Complaint

    Date:02/28/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mother purchased compression socks from this companys website and did receive them. This was in September 2023. However, since that was the only purchase, she more recently noticed other charges on her card - each for $34.77 - in January and February. Each of those months, they charged her twice on one day on the 15th of January and 14th of February. I called with her to dispute the charges. Nanosocks should be held accountable for this, and Ive read so many other complaints on here saying the same amount was taken from their accounts unauthorized. I want the money refunded to my moms card and for them to be held to a standard where they cant secretly charge people for things they didnt consent to or even know about.

    Business Response

    Date: 03/05/2024

    Hello ******,

    This is ***************** from NanoSocks customer care.

    Im writing regarding your mother, *******, recent experience with NanoSocks as outlined in your complaint with the BBB.  While we strive to offer an excellent customer experience, in this case, we fell short. I wanted to take this opportunity to apologize and to let you know that all charges have been refunded.

    If you have any other concerns, please respond directly to this email to reach me at ********************************. Id also kindly ask that if you are satisfied with this resolution, you please reach out to the BBB to let them know.

    Kind regards,
    Mark

  • Initial Complaint

    Date:02/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company continuously charges my card when I DO NOT AUTHORIZE ANY OF THIS I WANT A REFUND OF EVERY MONTH YOU DO THIS!!!!!!! I will be going to the federal trade commission next and then consumer affairs....Stop charging my car and putting me in a negative balance NOW!!!

    Business Response

    Date: 03/05/2024

    Hello *******,

    This is ***************** from NanoSocks customer care.  I hope this email finds you well.

    Im writing regarding your recent experience with NanoSocks as outlined in your complaint with the BBB.  While we strive to offer an excellent customer experience, in this case, we fell short. I wanted to take this opportunity to apologize and to let you know that all charges have been refunded.

    If you have any other concerns, please respond directly to this email to reach me at ********************************. Id also kindly ask that if you are satisfied with this resolution, you please reach out to the BBB to let them know.

    Kind regards,
    Mark

  • Initial Complaint

    Date:02/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a victim of neuropathy and I was intrigued by an ad for Nano Socks. I bought 3 pairs. The socks did help my feet a bit so I decided to keep them. Fortunately my husband noticed we were billed beyond the initial bill in October. In fact, they billed us November, December, January and February for 34,77. My husband called them and they said they weee billing for a newsletter which I never signed up for. My husband wanted the newsletter money back and they refused. Now the credit card company is disputing it. Be very careful with these scam outfits!!

    Business Response

    Date: 03/05/2024

    Hello *******,

    This is **** from Nanosocks customer care.  I'm very sorry to hear about your experience with NanoSocks and I've gone ahead and refunded any charges mentioned. Please feel free to contact me directly if there are any further issues that you feel are still unresolved.  You can reach me at *********************************

     Kind regards, 

     Mark

  • Initial Complaint

    Date:02/02/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 1 pair of socks from Nanosks. I received the 1 pair and this company has charges my card 10 consecutive months. I did not purchase a subscription. They do not answer the phone. They are not legitimate. I am not the only person they have done this to. Thieves!!!!.

    Business Response

    Date: 03/05/2024

    Hello ********, 

    This is **** from Nanosocks customer care.  I'm very sorry to hear about your experience with NanoSocks and I've gone ahead and refunded any charges mentioned. Please feel free to contact me directly if there are any further issues that you feel are still unresolved.  You can reach me at ********************************. 

    Kind regards, 
    Mark

    Customer Answer

    Date: 03/05/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:01/30/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased socks in Sept 2022. There was no mention of any subscription plan or recurring charges at the time of purchase or in any of the emails I received related to my order. I did not sign up or agree to any subscription plan or membership. But since Nov 2022 my credit card has been charged almost every month, initially $29.77, increasing to $34.77 in June 2023. I recently canceled the credit card that was being charged, and contacted the company by email and two phone calls requesting a refund. As of this writing (Jan ****) the company has only refunded the most recent charge of $34.77. The total amount charged to my card since Nov 2022 was over $400. I would advise others not to do business with this company, they are not being open and transparent with customers at the time of purchase regarding these recurring charges.

    Business Response

    Date: 03/05/2024

    Hello *****, 

    This is **** from Nanosocks customer care.  I'm very sorry to hear about your experience with NanoSocks and I've gone ahead and refunded any charges mentioned. Please feel free to contact me directly if there are any further issues that you feel are still unresolved.  You can reach me at ********************************. 

    Kind regards, 
    Mark

    Customer Answer

    Date: 03/07/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

  • Initial Complaint

    Date:01/26/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered (well my son ordered for me with my permission) nano socks for ***** online back in June-August of 2023, don't know exact date. My son tells me that my credit card is being charged ***** again in January of ****. He said he made sure to triple check there was nothing marked or noting any reoccurring charges would take place. I'm 84 don't see well and in a wheelchair, my son manages all of my finances and helps take care of me. Beside the point I know, but this is a **** scam and I want this payment credited back and no more charges to occur. I've called and no answer, never left a message as others have noted doesn't do any good. This place should be ashamed of itself. It appears that these people have done this to a fair amount of folks and I don't understand why places like this are allowed to operate - knowing they are praying on people especially those, like myself, just trying to find anything that will make them feel even a little better.

    Business Response

    Date: 03/05/2024

    Hello *******, 

    This is **** from Nanosocks customer care.  I'm very sorry to hear about your experience with NanoSocks and I've gone ahead and refunded any charges mentioned. Please feel free to contact me directly if there are any further issues that you feel are still unresolved.  You can reach me at ********************************. 

    Kind regards, 
    Mark

Nano Socks is NOT a BBB Accredited Business.

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