Complaints

This profile includes complaints for Forefront Dermatology, S.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Forefront Dermatology, S.C. has 40 locations, listed below.

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  Forefront Dermatology, S.C.

  801 York St Manitowoc, WI 54220-4630

  
• 

  Forefront Dermatology, S.C.

  1620 N Shawano St New London, WI 54961-9318

  
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  Forefront Dermatology, S.C.

  2351 State Road 44 Oshkosh, WI 54904-6333

  
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  Forefront Dermatology, S.C.

  451 E Brooklyn St Ste 5 Chilton, WI 53014-1595

  
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  Forefront Dermatology, S.C.

  10303 N Port Washington Rd Ste 101 Mequon, WI 53092-5760

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a cancer screen by the attending physician (visual glance at my ***** ****** tag removal with freezing spray. Total charges: $530.04. I have been a patient at this clinic since 2009. This is billing/upcoding fraud. The clinic has my private insurance and this is covered by a co-pay.

  

  Business Response

  Date: 01/05/2023

  Thank you very much for contacting Forefront Dermatology, we take all concerns seriously.  We have reviewed the complaint and addressed the billing concern.   We have also spoken with ************** and now consider the issue resolved. Thank you!

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a wrong spot surgery at Forefront. I had a biopsy done on a skin lesion on my chest in august 2022, it came back squamous cell carcinoma and we set up a date in November for removal. I came to my appointment and distinctly told the surgeon that you cant see the spot anymore. He proceeded to say that he knows where the spot is. He did not ask me to confirm the area he was looking at. They numbed the area and he proceeded to cut a 4 inch area on the wrong spot. He cut into only the edge area of the infected area but did not get the proper margins. Since I could not feel where he was cutting and how they bandaged the site I did not realize until the next day and proceeded to call them as soon as the office opened. The front desk took notice of my concern but no one called me back. Finally I did receive a voicemail that the results came back clear, but he did not cut the proper area correctly. If he didnt take the proper margins from the correct area how do I know we got it all. I feel he didnt even look at the pictures the ** took that did the biopsy to confirm the appropriate area. I made an appointment with the surgeon to discuss the situation. I showed him my own pictures of where the cancer was. When he opened my file I noticed that the ** had perfect pictures of where the cancerous site was pre-biopsy. The Dr apologized, and said he will keep an eye on that site in the future for free. Does that make it ok to charge me for a surgery done improperly? No. Plus do I want to go back to a place that doesnt take the time to make sure they are taking care of the proper site? No. I would like some compensation on wrong site surgery.

  

  Business Response

  Date: 12/15/2022

  Thank you very much for contacting Forefront Dermatology. We take all concerns seriously. We have been in contact with ****************** and are working toward a mutually acceptable resolution.

• Initial Complaint

  Date:11/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a patient with forefront dermatology for 2 years+. My appointments are regularly at the Eisenhower road location in *********, **. Instead, I recently had a scheduled visit at the ************ location in ************. That was a terrible patient care and appointment. I met with NP **** (not sure what her last name is). She offered me multiple options for my alopecia. Towards the end of my visit, I asked her if she can file a renewal for PA for a Ciclopirox 1% shampoo I have been receiving treatment for seborrheic dermatitis (mind you at the prior appointment 3 months earlier, I asked nurses to renew this & they ignored my request, this was a second reminder). Second, NP **** offered a *** treatment for alopecia and I need to do it so I asked her if she can also file a PA for this. She said Im not sure, speak to the nurse on your way out. I spoke to this skinny older Caucasian woman, her name might begins with letter B. she said we do NOT process those. I am a pharmacist & I understand PAs through pharmacy vs medical providers (except I didnt tell her that because I care about genuineness of patient care). She dismissed my requests. So once I left, I called the office I am a regular patient at, Eisenhower road. So I did and I spoke to the front desk ************ transferred me to a nurse and I asked her for both PA requests. she said we will take care of them. Fast forward to now, I called my insurance company 50+ to check if a PA was processed though pharmacy & medical providers. For the Ciclopirox 1% shampoo, they processed an incomplete request ONLY ONCE. So I never received that ******************** For the *** treatment, they submitted a PA to the wrong provider, pharmacy instead of medical ************* called 30+ about this & they response is nurses are working on it except my insurance says nothing received. Portal does not work. However, I like my provider NP *****************. Both offices are poorly managed & nurses do NOT care.

  

  Business Response

  Date: 11/29/2022

  Thank you very much for contacting Forefront Dermatology. We take all concerns seriously. We are continuing to review **************************** concerns and are committed to taking steps to retrain staff and improve our processes going forward.

  ************************ was seen on October 11, 2022 for her appointment and the Ciclopirox 1% shampoo was approved by her insurance company on 10/24/22 with approval number 8377337.
  During her October 11, 2022 visit PRP was discussed as a cosmetic treatment for hair loss, this is a treatment which insurance typically does not cover. On November 3, 2022 a request for review for authorization of PRP was sent by our office to BCBS Complete. We received a response from BCBS Complete requesting additional information and office notes.This additional requested information was faxed on November 22, 2022. We are currently awaiting a decision from BCBS Complete.

• Initial Complaint

  Date:11/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Drove 45 min to appointment only to find out with their late policy they won't take you. That needs to be shared on the phone prior to appt. I can't help accidents on freeway. The phone number stated they were closed. I couldn't get a hold of them.

  

  Business Response

  Date: 11/17/2022

  Thank you for notifying us of this concern.  We will need a HIPAA authorization from ****************** prior to responding.  

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *******************************, DO, FAAD, POS 10/11 Seven lesions removed. Biopsies due in a week.10/23 Not notified. I call "No rush. It's only cancer"10/24 Office lady ***** calls. Informs me all are basal cell cancer, 2 for MOHS surgery.. Wants to schedule me for 5 appointments. I drive 100 miles one way to get there. Ask if we could break it down to 2 visits.Haven't heard from them since.Do they have ethics in medicine anymore?

  

  Business Response

  Date: 11/04/2022

  Thank you very much for contacting Forefront Dermatology. We take all concerns seriously.  We are continuing to review ********************** concerns and are committed to taking steps to retrain staff and improve our processes going forward. 

  On November 1, 2022, ********************** reached out to ****************** to discuss his treatment plan.  At that time, ****************** informed ********************** that he had made the decision to continue his treatment with another dermatology practice.  Per his request, on November 2, 2022 we sent ****************** a copy of his medical records along with an authorization form to send his records to his new dermatologist.   

  If additional information is needed, please don't hesitate to reach out to me directly at ************.

  ***********************

  VP of Compliance, HIPAA Privacy Officer

• Initial Complaint

  Date:09/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being billed for a amount of ****** for a no show appointment . Im which I called to cancel the appointment. This is my first time using forefront dermatology and unaware with their methods for cancelling an appointment. I dont believe someone should be charged ****** even if they call to change their mind about getting a procedure done . It just isnt right for the patient. I believe this dermatologist should care more about the patients wishes than seeing how much money they can get out of everyone. I still have another appointment with them that I intent to get done. Being charged this already makes me very upset with this dermatologist. I would like this charge dropped.Account number ************ Date of appoint 8/30/2022

  

  Business Response

  Date: 10/10/2022

  Forefront Dermatology considers this situation to be resolved.  When the patient signed in for his first visit with our organization he signed and acknowledged our documentation that states there is a 24 hour cancellation policy.  The patient cancelled on the same day as the scheduled appointment.   Patient is aware of this and is aware this will not be removed.   

  Customer Answer

  Date: 10/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *******************************