Complaints
This profile includes complaints for Forefront Dermatology, S.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 37 total complaints in the last 3 years.
- 11 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/08/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
04/09/2024 - I had a small bump removed from my nose at Advanced Dermatology in ******, AL. They sent the biopsy off to be processed to check for skin cancer, and the results determined that was skin cancer. However, when I came in to talk to the physician he said it absolutely was NOT cancer. The distress this caused was unacceptable. May 2024 - I received a bill for approximately $71 and I submitted the payment. Then I received a separate bill stating that I owed $3364.11 for the biopsy reading, that was incorrect. I called Forefront Dermatology to have the billing reanalyzed because it seemed extremely high considering what service was provided. They promised to look into it and would contact me within 30 days.June 2024 - No Contact has been made. I called back and they said it was still in review.July 2024 - No contact has been made. I called back and they said it was still in review. August 2024 - no contact has been made.September 2024 - received a letter stating that my account will be sent to collections.October 8 2024 - I called about the letter I received. The representative stated that on 09/06/24, that they called and I accepted the charges. I DID NOT RECEIVE A CALL AND I DID NOT ACCEPT THE CHARGES. This is a very unacceptable business practice, There is no record of any call, nor did I speak to anyone! I know they have recorded lines and it will prove there was no call made. I have been promised that I would receive a call back to discuss, however a time frame was not able to be provided. Just "keep your line open" was what I was told. This is very unprofessional.
Business Response
Date: 10/09/2024
Hello - thank you for bringing this to our attention. We take all concerns seriously and will look into this matter. Please provide a copy of the signed HIPAA release form so we may respond accordingly. Thank you.Business Response
Date: 10/10/2024
Thank you for providing the HIPAA release form. This matter has been escalated with our internal teams for review. Thank you.Business Response
Date: 10/15/2024
We were able to connect with the customer who reported the concern for complaint ID: 22395778 and were able to find a mutual resolution.Customer Answer
Date: 10/15/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 22395778, and find that this resolution is satisfactory to me.
Regards,
Sara AlexanderInitial Complaint
Date:08/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was told by the doctor I needed one skin lesion sent in for a biopsy and I was charged for three lesions in three different areas and all fees charged appeared to be extremely excessive. Two separate bills were sent with the first partially paid by my insurance carrier and the balance promptly by my wife. Then a second bill was sent with the insurance company not covering any of this bill. I contacted Forefront in May and described the issue and was informed it would be reviewed and would take a minimum of a month for a response. I have been waiting for a response since June and have only received monthly bills. If this isn't resolved I intend on contacting my insurance company and the Wisconsin insurance commissioner about possible fraud.Business Response
Date: 08/28/2024
Thank you for bringing this matter to our attention. I see that a HIPAA release was offered and accepted on 8/27/24. Please provide a copy of the completed HIPAA release form so we may respond accordingly. Thank you!Customer Answer
Date: 08/28/2024
Please see attached.Business Response
Date: 09/06/2024
Hello - we brought this concern to the clinic and physician, and they are in the process of reaching out to Mr. *****. We will provide an update as soon as possible. Thank you.Customer Answer
Date: 09/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Consumer states they talked with someone 2 weeks ago, and the doctor was supposed to get back to him. They have not heard back from the doctor as of yet.
Regards,
*************************Initial Complaint
Date:08/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received services for an outpatient visit at their **********, ** location. I scheduled the appointment to have a body scan for potential cancerous moles and discuss two that were of concern to me. I was told they would biopsy and call me to let me know if they needed to be removed. Biopsy was taken to my knowledge. I was call back approximately 7-10 posting appointment and informed they were not cancerous so I didnt need to come back. I was then sent a bill for "shaving of skin lesion" I was told my copay was all I would need and the rest should have be covered. They did not "shave my skin". I called and filed a complaint with a ****************** in billing on 7/9 for them to review my complaint. She was EXTREMELY rude about the process and said I should call back in two-three weeks for an update. I did so and was told it was still under review. I just now received another bill. I called billing again and spoke to a **************** who indicated the same. The service provided was extremely misleading and deliberate. It has cost me time as well to work through through this that I do not have. Had I known this was going to be the process, I never would have made an appointment with this company. My expectation is that this bill is wiped clean in full given the efforts I have had to endure to resolve, poor customer service and deliberate misleading information on costBusiness Response
Date: 08/08/2024
Hello - thank you for bringing this matter to our attention. I see that a HIPAA release was offered and accepted on 8/7/2024. Please provide a copy of this form so we may respond accordingly.Business Response
Date: 08/26/2024
Hello - thank you for providing the ***** release. We have been in contact and have found a mutually agreeable resolution for this matter. Should there be any additional concerns, please let us know. Thank you!Initial Complaint
Date:04/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing a complaint because Forefront Dermatology has been sending me bills every month for a charge I paid five months ago and I want them to stop sending me bills.On 10/26/23, I incurred a charge of $136.61 at my dermatologist's office, Lakeside Dermatology, in *********, **, which had recently become part of Forefront Dermatology. On 11/21/23 I paid my bill of $136.61 in person at the ********* office and received a receipt. At the end of November 2023, I received another bill for the same amount but ignored it, figuring the billing office had not yet updated their system with recent payments. In December 2023, I received the same bill and replied by mail with the statement, my credit card receipt, and my credit card statement showing I had already paid it. I received the same bill again in January 2024 and replied by mail with the statement, another copy of my receipt, and a strongly worded note stating I had already paid the bill.I received the same bill again in February 2024, and this time I called the billing office on 2/20/24, explained the situation, and was told by their representative (I do not have her name) that they had indeed received my payment, but it was billed to the wrong service (I'm not sure what this means) and I could disregard the bill.In March 2024, I received the same bill again and I wrote an email to Forefront Dermatology CEO, ***********************, complaining about this issue and asking that his company stop sending me bills. As of 4/15/2024, I have not received a reply.Today, 4/15/2024, I received yet another bill for the same $136.61. I want these bills to stop. I am worried that they will send a debt collector after me and damage my credit rating. I shouldn't have to make additional phone calls, mail their bills back to them with more copies of receipts that they already have, or email other company executives.Business Response
Date: 04/16/2024
Good Morning - thank you for bringing this matter to our attention.I see that a HIPAA release was offered and accepted on 4/15/2024. Can you please provide us with a copy of this accepted release? Thank you - ************;Customer Answer
Date: 04/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
SEE ATTACHED HIPAA RELEASE
Regards,
*************************Customer Answer
Date: 04/17/2024
Is there a way to update my original complaint? Today I received a past due notice from Forefront Dermatology stating they may send my account to a collection agency if they don't receive payment. I've attached the letter for reference.Business Response
Date: 04/18/2024
Good Morning - Thank you for bringing this matter to our attention. We take all concerns seriously and hope to find a satisfactory resolution. Our Billing Team was made aware of the concern, appropriate steps were taken, and ************************** account now reflects a zero dollar balance. A team member left a voicemail message for **************** on 4/16/2024 to discuss the matter and a letter was also mailed to her. Thank you again for bringing this to our attention and allowing us to address the concern.
Customer Answer
Date: 04/18/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I received a letter from Forefront Dermatology apologizing for the error and a zero-balance statement on 4/18/24. I wish to note that in Forefront Dermatology's response to the complaint, they said they left a voicemail for me on 4/16/24. I never received a voicemail from them, and my cell phone shows no unanswered or unidentified incoming calls that day.
Regards,
*************************Initial Complaint
Date:01/04/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My daughter has had 2 appointments cancelled and has been waiting since August to see a specific practitioner. The explanation that I received (related to the cancellation) is that the system is triple-booking appointments for patients. Why are you using an online system for booking that is not properly functioning? When talking to the scheduler, I said that she should be given priority over other triple booked appointments since she has been waiting for 5 months to see this specific practitioner. He is booked into April, she had to schedule with a different practitioner. For a company of your reputation, this is a highly unethical practice if the booking system is not functioning correctly. Why isn't it taken down from your site until the issues are fixed. My resolution is to reschedule her with this specific practitioner immediately. Thank you.Business Response
Date: 01/04/2024
Hello - thank you for bringing this matter to our attention. Please provide a HIPAA release form so that we may respond accordinly.Customer Answer
Date: 01/13/2024
*****, I emailed you Thursday 1/12. *********** has reached out to me with an explanation which I am satisfied with and wish to close this case. I never received acknowledgement from you on receipt of my email to you. Thank you.Customer Answer
Date: 01/17/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************Initial Complaint
Date:01/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
13 minutes late for reasons, and was told I have to reschedule, and attempted many times to call the day before without success.I made the appointment months earlier, and took off work to come in.Business Response
Date: 01/03/2024
Hello - thank you for bringing this matter to our attention. Please provide a copy of the ***** release so that we may address this concern accordingly.Initial Complaint
Date:12/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I visited the Forefront Dermatology location in ************ on 4/20/23. I was referred from the doctor's ****** at *********************** and had health insurance through the Universities healthcare plan. I went to see Dr ****** regarding alopecia. I asked the receptionist if this would be covered under my insurance policy and I was assured so. After visiting Dr August for less than 10 minutes, I was written a prescription and sent on my way. I just recently got a Bill for $474, which is an exorbitant amount. If I had known that insurance would not cover the visit I would not have gone. The cost of a 10 minute doctors check up at this facility is extortionary if you do not have insurance.Business Response
Date: 12/20/2023
Thank you for bringing this concern to our attention. Please provide a HIPAA release so that we can respond accordingly.Customer Answer
Date: 12/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have already signed a HIPAA release form with BBB. If you can provide me with a release form I can proceed also.
Regards,
*********************Customer Answer
Date: 12/21/2023
HIPAA release form attached here.Customer Answer
Date: 12/22/2023
Attached is the ***** release form.Customer Answer
Date: 12/22/2023
**SEE ATTACHED HIPAA RELEASE FORM**Business Response
Date: 12/27/2023
We are in contact wtih the consumer and are working on a resolution for this concern.Initial Complaint
Date:11/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
November 15th at 11:40 am I had an appointment with ***** the physician at the ********* location. I didnt have the best experience with her assistant who asked me questions and confirmed my information. She talked over me like she was in a rush and she didnt send my prescription to the right location after I verified with her. When it was time for me to leave, she didnt walk me out to the exit, she proceeded to walk away with her physician. I work at a hospital and this is not how we treat our patients.Business Response
Date: 11/16/2023
Thank you for bringing this concern to our attention. Although it is noted that this customer is just looking to share their experience, we are unable to provide any response without a signed HIPAA release.Initial Complaint
Date:10/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 5/18,23 I came in for an appointment made by a phone conversation. The person who made my appointment took my insurance information and confirmed that they took my insurance. After my appointment, the office clerk told me that I did not have a balance due. Two days later I was called by Forefront Dermatology and told that they did not accept my insurance. I was told that I needed to pay the entire balance out of pocket. I would not have gone to this provider had they informed me that they did not accept my insurance. They keep demanding I pay ********Business Response
Date: 10/23/2023
Thank you for bringing this concern to our attention. Please forward the signed HIPAA release so that we can respond accordingly.Initial Complaint
Date:10/19/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have attached a letter fully explaining all the details.Business Response
Date: 10/19/2023
Thank you for bringing this concern to our attention. I see where it is noted that a HIPAA release was offered and accepted on 10/19. Please provide a copy of the release so that we may respond accordingly.Business Response
Date: 10/30/2023
Thank you very much for sharing this concern with us. We have reached out to this patient to discuss this situation and work toward a mutually acceptable resolution.Customer Answer
Date: 11/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have talked with ******, a couple of times. Currently I am waiting for a call back from our last conversation on Monday 11/6/2023.
Regards,
***********************
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